Connected Gas Heating & Water Limited

I texed this gas engineer 1st thing today saying my daughters heating was off and she has a baby and 3 school children. I was in a right panic to say the least. The engineer got straight back to me and after several messages between us I was able to get the pilot light and the heating on! I have never seen this high level of service before, no call out or work done, he got my daughters heating on by text! Can't rate this gas engineer highly enough. Thank you very much!

Connected will now be my go to plumbing and heating engineers! We had a few problems with our gas combi boiler. Contacted Connect and an early appointment was arranged. Neil attended, he immediately diagnosed the issues, the necessary parts were ordered and were fitted within two days. The boiler is now running perfectly! Neil kept me updated regarding the repair and his arrival times which was refreshing because I could easily arrange my other commitments. He was very efficient, obviously knew his trade, respected our home and was extremely tidy. A cut above the rest! We will require his skills in the near future and he’s already got the job. Thank you very much Neil!

We inherited our Ideal Combi Boiler when we moved in, in July of 2022. It has never operated properly with radiators not heating up, hot water not staying hot and going cold all the time. Not good when showering. The problems persisted to such an extent that we were no longer getting much hot water. With family arriving for Christmas, this was not an ideal situation. Connected were contacted and Neil arrived next day. He has a way about him that makes you realise, early on, that you have picked a winner. He quickly discovered that the diverter valve had failed, which was causing all the problems that we had. With the parts for our boiler in his "van", he set to work on replacing them. Within an hour of his arrival, our boiler was working as it should, with ALL radiators working and hot water restored. Outstanding work and customer service, which we will call on again.

i have been having problems with my combi boiler for a while had one plumber could not find fault neil came and within 5 minutes found fault got boiler working would not accept money i gladly offered him, these days to find someone as honest efficient and reliable as him is very rare you can use him known you will get a thoroughly good job done by a man who really knows his job and is honest