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Connected Gas Heating & Water Limited

4.9

79 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday 08:00–17:30
  • Sunday - Closed

About

We are a local family business based in Easington, offering quality service from friendly, helpful staff.

We cover Sunderland, Durham, Hartlepool and surrounding areas. Our highly trained Gas Safe engineers pride themselves in high quality service; installing full new heating systems, replacing boilers, servicing & maintaining heating systems, repairs and more.

What we do

  • Plumbers

    • Unvented cylinder installation and maintenance
  • Gas installers

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
    • Boiler repair
    • Gas cooker installation
    • Gas emergencies
    • Gas fire repair and servicing
    • Power flushing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
79 reviews
Customer Service
5.0
Quality
4.9
Value
4.9
Sort by
Would Recommend
Customer Service
Quality
Value
Fab service and polite lads. Got the job done. Would use again.
Sarah, County Durham Posted on 20/03/2017 , work completed 20/03/2017
Excellent Job
Customer Service
Quality
Value
Put in a new central heating system. Very good price. Friendly staff, very clean and tidy job. Work carried out promptly and in timescale promised. I would highly recommend this company.
Denise, County Durham Posted on 16/10/2017 , work completed 16/10/2017
Highly recommended.
Customer Service
Quality
Value
Telephone call returned promptly & quotation fair. Installation carried out on date requested by me. Service efficient, professional and helpful. Very happy with job & highly recommended. Thank you.
Andrea, Tyne and Wear Posted on 23/03/2018 , work completed 23/03/2018
Trustworthy, reliable company
Customer Service
Quality
Value
Finally an honest company I feel I can rely on! I needed a boiler replacing and I was given a competitive quote which I was happy with. Communication throughout was excellent, any questions I had were answered quickly. The lads arrived at the time agreed and lost no time in getting on with the job. They also helped repair my bathroom after the fitter i'd employed last year produced sub standard work. I can't express how grateful I was to have the job done properly and how relieved I am that I won't suffer any further water damage. Highly recommended.
LisaRH72 Posted on 20/08/2018 , work completed 20/08/2018
Prompt and professional.
Customer Service
Quality
Value
I first hired Connected Gas Heating to renew my central heating nine years ago. I could not be more pleased with the way the work was carried out. The owner, Neil, and his staff are always pleasant and efficient. I would recommend them to anyone.
William, County Durham Posted on 16/08/2018 , work completed 16/08/2018
Extremely professional
Customer Service
Quality
Value
Neil (Connected Gas) serviced our Baxi boiler which he installed three years ago. Neil is very knowledgeable and professional. However, his best quality in my opinion is he is easy to contact, always returns calls and turns up when he says he will - very organised. Many thanks!
Sean, County Durham Posted on 28/09/2016 , work completed 28/09/2016
Excellent service.
Customer Service
Quality
Value
They did everything they said they would do. Very good service. I felt that comfortable with the workmen, I took the grandchildren out for the day and left them to it! I was very impressed with what they had done when I got back home.
Rosalia, County Durham Posted on 05/09/2016 , work completed 05/09/2016
Fantastic job
Customer Service
Quality
Value
They did my new central heating system, new back boiler and new radiators. I've got them coming in again soon to get rid of my old gas fire, you can't fault them!
Mr. Patterson, County Durham Posted on 24/11/2016 , work completed 24/11/2016
Highly recommended
Customer Service
Quality
Value
A professional job carried out by two polite hard working men. 5 stars.
Kathryn, County Durham Posted on 09/01/2017 , work completed 09/01/2017
Prompt and professional.
Customer Service
Quality
Value
Very pleased with the brilliant job they did.
John, County Durham Posted on 31/01/2017 , work completed 31/01/2017
Job well done
Customer Service
Quality
Value
The job was completed as expected & left tidy I am completely satisfied with the work & the way it was done.
Patricia, County Durham Posted on 09/10/2017 , work completed 09/10/2017
Top Class Professional
Customer Service
Quality
Value
Just like to say a massive thanks to Neil and connected gas-heating-water ltd. Had a company at which were going to charge a fortune for parts that did not even need fixing. I was recommended by a work colleague and Neil has not only saved me a small fortune but has explained everything to me. It's lovely to trust a professional and knows what he is doing from start to finish. Could not highly recommend him and company enough. Thanks again.
David, Tyne and Wear Posted on 08/02/2018 , work completed 08/02/2018
New boiler installed
Customer Service
Quality
Value
An excellent job. Very respectful people. Very clean workmen. From the initial visit to look at the work to completion it has been excellent. Recommended very highly
MrsAGW Posted on 13/07/2018 , work completed 13/07/2018
A Job Well Done
Customer Service
Quality
Value
Connected recently fitted a new boiler for us. The price was very competitive, but what really impressed was their commitment to customer satisfaction. They turned up when agreed, carried out a very neat job and left no mess behind. Neil and his team also replaced a lot of untidy old pipework without being asked to do so. The resulting job far exceeded our expectations. I will certainly be using Connected in the future and would not hesitate to recommend them.
Customer in County Durham Posted on 21/11/2021 , work completed 18/10/2021
Tricky job made easy
Customer Service
Quality
Value
The work was carried out to a very high standard. Everything was explained throughout the whole job, from cost to execution. The complete job was a very professional affair. I would definitely recommend Connected.
Neil, Tyne and Wear Posted on 30/09/2016 , work completed 30/09/2016
Very good
Customer Service
Quality
Value
Prompt call out, problem sorted very quickly. Problem part found ordered and fitted new part. Same day result very good. this was for one of my rented properties near Durham.
Graham, Tyne and Wear Posted on 03/10/2016 , work completed 03/10/2016
Good job
Customer Service
Quality
Value
Very good professional work. Cleaned up & tidy & prompt.
C, County Durham Posted on 21/09/2016 , work completed 21/09/2016
Excellent service
Customer Service
Quality
Value
Connected fitted a new heating system, they provided an excellent service. Reliable, tidy and polite fitters. I would recommend Connected for future.
Lisa, County Durham Posted on 08/02/2017 , work completed 08/02/2017
Excellent, proficient job
Customer Service
Quality
Value
The whole business was conducted in a very efficient and friendly manner. Times were kept and he also fixed a part which was not part of the original assignment.
Cecil, County Durham Posted on 15/08/2017 , work completed 15/08/2017
Excellent service!
Customer Service
Quality
Value
Boiler broke down - no heating or hot water - 1 week before Christmas. Neil responded very quickly. New boiler needed but got our old system up & running to see us ok over Christmas. After giving us a very good quote we are now booked in for a new boiler in January. Thank you!!
John, County Durham Posted on 18/12/2017 , work completed 18/12/2017
Great Job!
Customer Service
Quality
Value
My central heating packed in on a bitterly cold day, and Neil came quite quickly, considering I had never used him before as I had been with British Gas for years. The problem turned out to be very complex, but with tenacity, and great amount of creative thinking he solved the problem. I am mightily impressed, and will be using Neil again very shortly. A Great Job!
Robert Mason Posted on 29/12/2017 , work completed 29/12/2017
Professional Job
Customer Service
Quality
Value
Great service, prompt and knowledgeable. Very professional approach and good value, not over priced. Will use again and recommend to others.
Julie, County Durham Posted on 18/01/2018 , work completed 18/01/2018
Excellent job.
Customer Service
Quality
Value
He is very patient, because we ordered wrong items built under oven and hob. He phoned company for us to tell them to send it back for natural gas. It took three weeks of waiting until we got the right ones. We are deaf.
William Arthur, County Durham Posted on 27/07/2018 , work completed 27/07/2018
Great price for work, on time and very tidy workers
Customer Service
Quality
Value
We had a new Baxi Boiler installed, the job required old boiler be removed as well as the removal of the old Water tank, both of these jobs done very quickly, very neatly any mess swept straight up, new pipes were put under the floor to make it a very tidy job. Neil had given a quote for the job which he honoured, his team of 3 very pleasant, polite, hard-working young men were a credit to Neils company, they never stopped working, had to push them to stop for a drinks break at lunchtime, once work was completed, Ellis took time to explain controls etc on new Boiler. We would highly recommend this Company, who we have used for over 12 years now, to service previous boiler yearly etc, we have recommended this company to Friends and Family many times. Neil is always available to help if we have a Heating emergency, we have found the company time management, workmanship, attention to detail is always of the highest standard.
Customer in County Durham Posted on 30/11/2020 , work completed 26/11/2020
Long time satisfied customer
Customer Service
Quality
Value
Have been using connected for over 15 years did my 1st boiler and has been servicing this boiler the whole of the time. Was due to get a new boiler and Neil was very quick to sort out the replacement. Ellis (Neil's son) did a fantastic job quick to replace and very clean workman no cleaning needed after he had finished. Will also continue to use for the yearly service and any gas related needs. Excellent company always quick to respond to anything. Highly recommend
Customer in County Durham Posted on 05/12/2020 , work completed 14/11/2020