Would not recommend
Customer Service: CRI given 3 opportunities to fix their mistakes, but they were unable to do so. We arranged to have an independent builder estimate the cost of the necessary repairs and to have him carry out the job. CRI agreed to pay the estimate of £1800. As tiles were removed further problems were uncovered resulting in the total cost increasing to £5000. Despite being presented with evidence of the scale of work which was necessary due to the incompetence of CRI we received only the initially agreed £1800. Legally correct. Quality: Faults on job- • Lack of eaves tiles • Incorrect tile overlap • Insufficient leading • Pitch of roof • Felt in guttering • Guttering running the wrong way • Over fill of skip • Garden left in dangerous state • Tapco (tile manufacturers) also raised concerns about the work carried out by CRI stating, “this is unacceptable and invalidates the warranty [of Tapco tiles]” and regarding the lack of eaves tiles “obviously the roofer did not know what he was doing”. Value: •Initially quoted £2000 to insulate our roof. Re-quoted £10,000 once work had begun. •Arranged discounted price (£8000 due to hassle caused) to tile and insulate the whole conservatory roof. CRI offered us a payment plan. •Total cost £13,000 (£8k initial work, £5k remedial work) offered compensation of £1800 to fix errors •This job has now cost us a total of £11,200. It was initially quoted as £2000. Don’t make our mistake.
Customer in Lancashire
Posted on 23/03/2017
, work completed 18/12/2018
Prompt and quick
Although happy with the end product, disappointed no follow-up from the company to ask if we were happy.
Elaine, Cumbria
Posted on 25/08/2017
, work completed 25/08/2017
Recommended
Great Company and efficient workers
Two very nice and helpful lads fitted our conservatory roof insulation in one day. The product itself seems to working just fine (i.e. much warmer conservatory area). Hope it works the other way (i.e. cooler) in the summer months. A problem occurred (unrelated to the actual product itself) which the company dealt with swiftly and decisively. Would recommend using this company.
Customer in Wokingham
Posted on 30/01/2019
, work completed 10/10/2018
Recommended
Wholeheartedly Recommended
We had our conservatory insulated in April and are very pleased with the results. When doing the site survey they discovered a small leak in it's roof and this was fixed during the installation which we are very great-full for. The fitters were very good and worked extremely hard.
Which? Trusted Traders Consumer
Posted on 27/04/2017
, work completed 27/04/2017
Recommended
Prompt and professional service
I used this firm to provide an insulated upvc lining for my conservatory roof. The owner of the firm Julian carried out the survey in a friendly and professional manner fully explaining how the job would be carried out and the materials to be used. The fitters were equally professional and carried out the work quickly and cleanly. My wife and I are very satisfied with the job and are now able to use our conservatory more now it is better insulated.
Customer in Lancashire
Posted on 14/02/2019
, work completed 17/01/2019
Recommended
Efficient & professional
Good work, well carried out, quickly and cleanly.
Keith, Buckinghamshire
Posted on 21/11/2018
, work completed 21/11/2018
Recommended
Excellent communications
Excellent communications from Beverly from the initial enquiry through to the completion of the work. The conservatory roof insulation was carried out speedily and efficiently but he left a lot of dust and debris in the garden. I felt it was done in a rush and after he left I found a couple things which I was concerned about. I discussed these with Beverley and she arranged for them to be corrected by a different workman. I am now happy with the result. Overall I would recommend this company.
Customer in Surrey
Posted on 13/12/2019
, work completed 13/11/2019
Recommended
Reliable , timely and efficient
I had originally agreed with another local company to the work, but were let down time and again ( excuses as to why start date had to be postponed - rain, team member had cut his hand and, lastly, another had tested positive for Covid ). Another trader came and had a look and then promised estimate was not forthcoming. Conservatory Insulation did not even have to come out; we just had to take and send them photos and we received an estimate in days. The start date was within days and the team finished the job in a morning after the materials were delivered the night before.
Michael in Merseyside
Posted on 18/08/2021
, work completed 02/08/2021
Recommended
Nice neat job.
Having considered having this done over the last 12 months and done some research Conservatory Roofing Insulation were my preferred choice. And from the initial contact with Beverley & Julian through to the two lads coming to do the work everything went smoothly. Beverley explained the process the cost and who was doing the work, what time to expect them and what to expect when the work started. The lads (Dan) and his colleague we here on time (early in fact) explained how they were going to proceed and cracked on with the job with a brew or 2 along the way. They cleaned up any mess they made and did a great job. We choose the UPVC option and it certainly looks the part, like most people you need all the seasons to have come and gone to fully see the benefits , early indications are looking promising and expect to leave another review once the summer and certainly winter have come and gone.
Customer in Staffordshire
Posted on 13/03/2023
, work completed 15/02/2023
Recommended
Prompt and professional
Good workmanship. Attention to detail.
Voday, Lancashire
Posted on 05/02/2018
, work completed 05/02/2018
Recommended
Recommended
No pressure sales. Julian was professional and explained the work to be done in detail. The installers were courteous and did a good job.
A, Lancashire
Posted on 02/08/2018
, work completed 02/08/2018
Recommended
Job well done
I chose this company via the internet because of their Which Trusted Traders status. The workmen were professional throughout the installation, however the office requested in video of a leak from one of the Velux windows rather than take my word for it. This involved risking damage to the new internal decoration. The leak was resolved satisfactorily.
Patricia, Essex
Posted on 29/05/2018
, work completed 29/05/2018
Recommended
Got there in the end.
We are very pleased with the finished job, and meets our expectations. There were a few issues, but this was corrected to our satisfaction.
Mark, West Yorkshire
Posted on 30/11/2017
, work completed 30/11/2017
Recommended
On time and worked well
Roof insulation to conservatory. Smart and efficient. Good equipment. No problem doing that little bit extra.
Peter, West Yorkshire
Posted on 18/03/2019
, work completed 18/03/2019
Recommended
Good job
Good job. Neat and tidy. Workman efficient and polite.
Barbara, Kent
Posted on 21/06/2019
, work completed 21/06/2019
Recommended
Very happy with our conservatory.
We had our conservatory insulated around 2 months ago and are very pleased with the results. It is so much more usable now, cool in the day and warm in the evenings. The customer service we received was excellent, communication was very good and we were kept up to date so we know exactly what was happening and when. The installation team worked very hard and even stayed late to get everything completed in one day.
Which? Trusted Traders Consumer
Posted on 12/04/2017
, work completed 12/04/2017
Recommended
Clean & tidy
Arrived on time, materials 2 days previously. The work was completed in a day. They tidied up & put furniture back. They were very polite & helpful. Would definitely recommend Conservatory Roof Insulation Ltd.
Valerie, Essex
Posted on 11/10/2018
, work completed 11/10/2018
Recommended
Job well done and good value
Initial date was cancelled at last minute but rescheduled for later in the week. Ceiling insulation was fitted during one day without a problem although lights were not refixed.
Richard in Central Bedfordshire
Posted on 17/08/2021
, work completed 23/07/2021
Recommended
Very good job
The organisation of the work was efficient and we were kept in touch with dates etc. The three young men who carried out the work, worked very efficiently as a team, were extremely conscientious, polite and unobtrusive. They did a very good job of replacing the conservatory roof and left everything neat and tidy afterwards. They finished in two days we expected three.
Judith, Gloucestershire
Posted on 11/06/2018
, work completed 11/06/2018
Recommended
Another excellent installation
Second time we have used this company, and once again, were not disappointed. Very efficient and pleasant to deal with. Cannot fault any aspect of their work or customer service.
David, Essex
Posted on 03/09/2018
, work completed 03/09/2018
Recommended
Roof insulation
Conservatory roof insulated in one day, as promised - clean, pleasant quick. Would recommend highly.
Juliet, Kent
Posted on 01/12/2018
, work completed 01/12/2018
Recommended
Great Job.
uPVC-faced conservatory roof insulation was completed this week. The service from beginning to end was excellent, and I particularly liked the ease and speed of getting a quote (which was competitive). The installers turned up on time, were polite and friendly, and great workers, clearly very skilled at their job. They refitted my roof light fixtures during the installation. When finished, they cleared up inside and out. The conservatory looks so much better now, more modern and brighter (I had thought it would be a bit darker when the opaque roof panels were covered over, but it actually seems brighter). We are very happy with the work and organisation, and looking forward to the benefits of the installation, both in summer and winter.
Adrian in Gloucestershire
Posted on 22/10/2022
, work completed 19/10/2022
Recommended
Confident sales person and very clean and competent fitting team
From the first phone inquiry to the last cleanup of the fitting team all the work was very pleasant and professional. Thank you Conservatory Roof Insulation LTD.
Lee in Thurrock
Posted on 23/04/2021
, work completed 31/03/2021
Recommended
Prompt & tidy
I was unable to be at my house on the day of the work - when I returned job has been done & no signs of disturbance - all left clean - work looks very well completed.
Michael, Lancashire
Posted on 20/04/2018
, work completed 20/04/2018
Recommended
Great Job
Excellent job by Nathan and Sam. Well pleased with the result and already feeling the benefit. Would highly recommend this firm. John North Exeter
Customer in Devon
Posted on 17/11/2018
, work completed 14/11/2018
Recommended