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Trusted Traders

Conservatory Roof Insulation Ltd

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4.9

173 Reviews

Opening Hours
Today -
  • Monday 09:00–19:00
  • Tuesday 09:00–19:00
  • Wednesday 09:00–19:00
  • Thursday 09:00–19:00
  • Friday 09:00–19:00
  • Saturday 09:00–19:00
  • Sunday - Closed

Organisations and Awards

Jun 2020
Jul 2019

About

MAIN PRODUCT/SERVICE -
Conservatory Roof Insulation Ltd. Install an insulation system to the inside of your existing conservatory ceiling, without the need to change the roof. We were the original company back in 2009 to offer this product in the UK, previously working with the inventor of the concept. Because of this, our product has been carefully created and approved with the help and guidance of the original inventor. The fully insulated roof design achieves U-values as low as approx. 0.17 - roughly 10 times more efficient than an A-rated Window, reducing your energy bills. In fact we're so confident of our product quality that we give all our customers a 10 year guarantee as standard.
We also make sure to charge only truly affordable prices- so much so that our product costs almost half the price of ceiling blinds, and more than 60% of our customers paid less than £1800! (Price varies depending on size and roof type)
We don't employ Salesman, so no heavy pressure and no salesman's commission.

What we do

  • Conservatories

  • More Services

    • conservatory roof conversions
    • conservatory roof insulation

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
173 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
First class job
Customer Service
Quality
Value
I am very pleased with the work that they carried out. I noticed the difference in the heat overnight, it was perfect. The two fitters who came we here for the entire day and they never took a break, they just worked until they were finished, and they cleared up after. I would be happy to recommend this company to anyone.
Which? Trusted Traders Consumer Posted on 06/05/2021 , work completed 04/12/2021
I’m so glad I chose this firm.
Customer Service
Quality
Value
I chose Conservatory Roof Insulation after obtaining quotes from several firms offering the same or similar service. Apart from the fact that their quote was very reasonable, it was their whole approach and attitude which inspired confidence in me. On the phone they were friendly, helpful and practical and at no time did they try to exert any pressure on me to sign up with them, unlike several of their competitors. Once I had engaged them, the job proceeded exactly as they had promised, the fitters were excellent and I am delighted with the end result, which has transformed the appearance and feel of the room.
Sara in Surrey Posted on 04/05/2021 , work completed 14/04/2021
Confident sales person and very clean and competent fitting team
Customer Service
Quality
Value
From the first phone inquiry to the last cleanup of the fitting team all the work was very pleasant and professional. Thank you Conservatory Roof Insulation LTD.
Lee in Thurrock Posted on 23/04/2021 , work completed 31/03/2021
Conservatory Roof
Customer Service
Quality
Value
From the moment I contacted Conservatory Roof Insulation I was impressed. I initially talked to Beverly who could not have been more helpful and courteous, no pushy sales talk only good explanations of the process, what was to be installed and the quote - Even before I accept the quote they provided a few tips and helpful advice on some maintenance issued I had. I obtained quotes from a number of other companies and Conservatory Roof Insulation were competitive on price but it was the way the business was conducted that swung it for me, very good customer focus, easy to talk to and no jargon or pushy sales - easy to arrange to install with only a deposit required. On the day of the install the two workman were excellent, arrived exactly on time, very polite and easy to talk whilst keeping to Covid restrictions/safety precautions. Their level of workmanship and speed of install was really impressive and the job was finished by the time they stated it would be, tidying up after themselves and even moving a large item of furniture back in place for me. The new roof has really good and the conservatory is now a really nice place to site and enjoy. Would recommend.
Dan in Suffolk Posted on 19/04/2021 , work completed 09/03/2021
Pleased
Customer Service
Quality
Value
Helpful installers, neat job. Work done on schedule and in accordance with the estimate. We have noticed a a modest improvement in conservatory temperature (not so cold when frosty outside, not so hot on a warm day), and a big improvement in glare. It is what you would expect for putting up a 50mm thickness of insulation. We will never get our money back in reduced energy consumption, but everybody should be doing their bit to save a bit of energy.
Sarah in Wiltshire Posted on 18/04/2021 , work completed 01/04/2021
Very impressed
Customer Service
Quality
Value
No salesmen, no ‘special offers’, just a straightforward, clear quote, good communications, and impressive workmanship by Ben and Neal throughout. We were very pleased by the results and, after two very cold April days and nights, the insulation effect was very noticeable. We did wonder about loss of light but, if there is any, we have not noticed. Well recommended to all.
Sheila & Jeff Smith in Central Bedfordshire Posted on 17/04/2021 , work completed 12/04/2021
Great job done
Customer Service
Quality
Value
The workmen arrived late but this was entirely excusable because of personal circumstances of one of them. They made up for lost time by working amazingly fast and efficiently. They showed me what they were doing at each stage and also made some minor repairs to the join of the conservatory with the house. Just needed to vent the 'new room' for a couple of days to purge it of the smell of the silicone glue. Many other reviewers have mentioned all the benefits the roof brings and I agree with them all. The only downside is that it takes a while to get used to the lower light levels and the lower ceiling itself. On the other hand it is much more comfortable and easy to read in the conservatory than it used to be - at any time of the day. Very satisfied with the overall result. Note: Under the decorative round caps are long screws which fix the plastic trims to the wooden battens beneath. At the risk of voiding the guarantee, I replaced a few of these screws with equally-long screwed cup-hooks which provide very secure mounts for hanging decorations like wind-chimes which tinkle in the breeze when the windows are open!
John in Hertfordshire Posted on 08/04/2021 , work completed 22/03/2021
Excellent Product
Customer Service
Quality
Value
A great product at a very good price installed by 2 excellent professional people extremely please with the product.
Customer in Greater London Posted on 20/03/2021 , work completed 09/02/2021
Insulated conservatory roof
Customer Service
Quality
Value
Excellent service. Management and office personnel friendly, efficient, patience and very helpful. The two installers were efficient, polite and left the conservatory clean and tidy. I am very pleased with the result.
Customer in Hampshire Posted on 19/03/2021 , work completed 04/03/2021
Good Company
Customer Service
Quality
Value
When deciding to have our conservatory roof insulated we obviously researched and looked at several companies on the internet. Conservatory Roof Insulation, to us, seemed to be the best one. The product looked good and reading the reviews ( as hopefully this one is ) it seemed to be the one to use. So we did, and are so glad we did. Price wise, possibly cannot be beaten, but also possibly cannot be beaten on quality of product. Dealing with the Company is very straight forward with no hard sell or sales people calling (hence the price you pay) We are very happy as the conservatory seems more like a room now. One word of caution, if Beverley tells you the fitters will be arriving between 7.30 and 9.00 believe her; Lee and Dan were on our doorstep at 7.25! Very hard workers and left the Conservatory in good order.
Customer in Suffolk Posted on 18/03/2021 , work completed 22/02/2021
Roof insulation
Customer Service
Quality
Value
Great service and communication to let us know when the materials were due to be delivered. Rang to confirm installation date and time and the installers arrived as agreed. They were very polite and hardworking young men and ensured that all current COVID guidelines were adhered to. They completed the work in about four hours. The results are fantastic and we are now able to use our conservatory in cold weather. The added bonus is that rain noise on the roof has almost gone completely. Well done Julian, Beverly and the team. It has been a pleasure to do business with you.
Customer in Peterborough Posted on 10/03/2021 , work completed 18/02/2021
Excellent work
Customer Service
Quality
Value
Arrived on time. Materials delivered prior to engineers arrival. Worked hard all morning and gave a great product. Cleaned up after themselves. Roof looks great and the conservatory is so much warmer.
Customer in Hertfordshire Posted on 03/03/2021 , work completed 03/03/2021
Excellent service, professional all the way
Customer Service
Quality
Value
The complete jobs handled professionally from the initial enquiry to the job being completed. All questions were answered positively and advice is given. Darren and Lee arrived promptly, asked about the conservatory, examined it and got to work straight away. We are extremely happy with the insulation and can't believe the difference to warmth and how quiet it has made it.
Customer in Derbyshire Posted on 22/02/2021 , work completed 04/02/2021
Best investment yet
Customer Service
Quality
Value
Having to work from home due to Covid I am using our conservatory. In the summer it was boiling and I had the doors open with a free standing air con unit and in winter I was having to use 2 heaters as it was freezing. I was contacted from day 1 to keep me updated. Work was carried out to a superb standard and was £1,000 cheaper than other quotes we had obtained. The guys were lovely and cleaned up after themselves and left the conservatory spotless. They literally didn’t stop from the time they arrived. The next day we walked in and immediately felt the difference and I’ve not had to use the 2nd heater even when we had heavy snow. Would definitely recommend this company.
Customer in Kent Posted on 22/02/2021 , work completed 04/02/2021
Fantastic Job!
Customer Service
Quality
Value
They did a top class job of conservatory roof insulation. The noise from raindrops on the roof has reduced considerably and the house has become warmer all over because of reduced heat loss! Great job!
Customer in South Gloucestershire Posted on 20/02/2021 , work completed 15/10/2020
Warm & Toasty
Customer Service
Quality
Value
I am beyond happy with my new insulated conservatory roof. Very professional from start to finish. Easily booked a time and date. Very flexible. Chris & Nigel arrived on time and worked non stop. Took about 5 hours. Very friendly and courteous. Pleasure to have them in my house. Covid Aware. I am shielding, so this meant a lot to me. No mess left behind. 10 year guarantee. Very reasonable price. I have already recommended this company to many friends. Top job. Lovely people.
Customer in Hertfordshire Posted on 12/02/2021 , work completed 21/01/2021
Conservatory roof
Customer Service
Quality
Value
It’s a pleasure to write this review about my new conservatory roof. It was only completed less than a week ago & I love 💕 it. I normally “shop around for this type of work, however I was so impressed with eclipse energy’s price & materials I never did. I cannot imagine that I would have found any better than what I now have. The very next day I could tell a difference in the warmth of my conservatory. I don’t even have any heating in it & it’s as warm as any other room in my house. The inside roof looks brilliant so fresh & clean looking. The outside tiled roof is so neat & attractive looking. Will save me money having to have it cleaned every springtime. Thank you Lorna for always having a friendly , reassuring & professional voice at the end of the telephone!!! I have no hesitation in recommending Eclipse energy as I honestly don’t think their work & price can be bettered. You deserve to prosper & grow good luck to everyone who works for this company
Glyniss in South Yorkshire Posted on 11/02/2021 , work completed 05/02/2021
Great product and customer service
Customer Service
Quality
Value
Very happy with my new insulation in the conservatory. Not only does it look great, but it keeps in the warmth in and reduces the noise when it rains. The customer service was great, kept my informed of all the necessary details along the way and on the day it only took around 5 hours to have it installed. It comes with a 10 year guarantee and was the cheapest on the market. Can highly recommend!
Customer in Greater Manchester Posted on 08/02/2021 , work completed 26/01/2021
Made a difference to the temperature straight away
Customer Service
Quality
Value
Having looked at many, many different options to make our conservatory more liveable, prices were wildly different (many in 5 figures) and there was normally a sales person to get through. Rob & Holly (Warwickshire): Conservatory Roof Insulation were great from the start, they explained the process, gave advice, and quoted after receiving a few photos. On the day the installation team were quick, efficient and tidy and the end result looks great (we went with the white plastic cladding ceiling which looks way better than the old plastic roof), plus we could feel the temperature difference straight away (much warmer in there in December!) If you're looking for a lower cost way of insulating your conservatory without the huge cost of replacing your roof Conservatory Roof Insulation are highly recommended
Customer in Warwickshire Posted on 02/02/2021 , work completed 01/12/2020
Great job
Customer Service
Quality
Value
Responded to an advert we saw on TV, read their reviews and got a quote, which was very non pushy. We decided to go with the quote and given an installation date. The 2 guys that came to fit it were excellent and never stopped whilst they were fitting. On completion left it tidier than on arrival. Within 24 hours we noticed the difference from a temperature point of view. Very, very satisfied with the whole process and have no worry in recommending them.
Customer in West Yorkshire Posted on 26/01/2021 , work completed 15/01/2021
A most impressive job
Customer Service
Quality
Value
The work was done efficiently and all debris cleared up and the conservatory was left in a clean and tidy condition. The result was a comfortable space for me to use now in the winter and even in January sit in comfort. The effect of the white ceiling is to add to the look of the place and I am mot enthusiastic about the process and the result which I anticipate will be great in the summer months as well. I have no hesitation to recommend the company to others hoping to make their conservatory more useful and adaptable.
Customer in Fife Posted on 25/01/2021 , work completed 22/01/2021
Excellent service all round
Customer Service
Quality
Value
We recently had our conservatory roof insulated by conservatory roof insulation and we can not recommend them highly enough. From the very first call right through to installation the whole team have been excellent. On installation day, both Chris & Nigel observed social distancing and were extremely professional. They were clean and tidy all the way through the day and left the room immaculate. As our conservatory is used every day, we immediately can tell a difference and we are so pleased we decided to have it done and especially having conservatory roof insulation do the work for us. Unfortunately we didn't have Yorkshire tea for chris & nigel, but they made do :)
Phil in Somerset Posted on 20/01/2021 , work completed 18/01/2021
Very good experience
Customer Service
Quality
Value
Great roof insulation job completed in one day by Chris and Nigel. They worked tirelessly throughout in a friendly, and efficient manner. Everything was left spotless and the finished product was brilliant. From our first enquiry with Beverley it was all handled most professionly and we would well recommend this company.
Robert and Doreen, Louth Lincs Posted on 22/12/2020 , work completed 15/12/2020
Love the result
Customer Service
Quality
Value
I would defo recommend getting your conservatory roof insulated by this company from start to finish with no pushy sales people and the 2 men just got on with it ( I just supplied the cups of tea) we have underfloor heating and before the heat just went out the roof and now OMG I can leave the doors open into the living room and no draft (Nov/Dec now) I love the look I got the white plastic the only slight downside if I had to have one is it’s made my room slightly darker but I did expect this and all it means is I put the light on a bit earlier in the day than normal. Thank you again
Lynn Posted on 16/12/2020 , work completed 25/11/2020
Conservatory Roof Insulation
Customer Service
Quality
Value
We had the inside of our conservatory roof insulated in November and we are delighted with the results since. The reduction in noise from rain on the roof now is excellent, from being very noisy to hardly anything. Also the room is a lot warmer now as we used to lose a lot of heat through the ceiling before the insulation was installed. Julian and Beverley are very professional from start to finish, we agreed a price and date and paid the deposit. The job takes about 4 hours depending on your conservatory and the 2 fitters who came were excellent and a credit to the company, on completion they left everything clean and tidy. We are very pleased we had the work done and would definitely recommend this company, also would recommend having this done. We had thought about it for a while and glad we decided to go ahead as the results have transformed the room.
Customer in Lancashire Posted on 13/12/2020 , work completed 28/11/2020
Upgrade conservatory roof
Customer Service
Quality
Value
Personal contact with Knowledgeable and helpful people at head office assisted in the decision to purchase from Conservatory Roof Installation. I had opening roof vents on my existing polycarbonate roof which were a problem to seal in the extreme weather we have on the East Coast of England. I was advised to remove them prior to the new insulation being installed, which I did. The installation took place on schedule, and was completed in under a day. The working team of two were polite, worked fast and professionally to make a very nice and comfortable living room. They assisted me moving a heavy marble table and left us with a clean new roof lining and room ready for the replacement of our furniture. We are eagerly looking forward to the forecast frosts next Friday to test the insulation effectiveness.
Customer in Essex Posted on 18/11/2020 , work completed 09/11/2020
Insulating an existing conservatory
Customer Service
Quality
Value
From my first telephone enquiry to the completion the service was excellent. The quality of the materials and workmanship of the fitters could not have been better. Good value for money, the conservatory is now cosy in November! I can recommend the company without any hesitation.
Customer in Hampshire Posted on 12/11/2020 , work completed 27/10/2020
From start to finish, the whole experience was professiknal
Customer Service
Quality
Value
From start to finish the whole experience was very professional. Beverley was informative and very friendly. We are very pleased with the installation. Dan and Lee worked so hard, a great team!! Thank you for a job well done!!
Customer in Kent Posted on 11/11/2020 , work completed 28/10/2020
Excellent from start to finish
Customer Service
Quality
Value
We had been thinking about insulating the conservatory roof for a couple of years, but had been unsure about the whole process and whether it was worth the outlay. A call to Julian after having read reviews about the company reassured us about the whole process and he was able to generate a quote from a verbal description, some basic measurements and three photographs. We decided to go ahead and made an appointment for the work to be done. After a few days we had a call from them to offer an earlier date which we were able to accept. A delivery of pvc arrived the day before the installation, again as promised. On the day the fitters arrived bang on time and started immediately after outlining the fitting process and kept us updated throughout. The floor was covered with protective sheeting and mess was kept to a minimum. The job took much less time than expected, and the quality of the finish was excellent. There was no mess left behind, all debris was removed and the conservatory was left clean and tidy with a smart "new" roof! Since then we have noticed the difference in temperature and noise and will now be able to use it throughout the winter in comfort, we should have done it years ago. For such faultless service we can highly recommend this company without hesitation.
Customer in Lancashire Posted on 10/11/2020 , work completed 05/11/2020
Fantastic job, highly recommend
Customer Service
Quality
Value
Julian and his team were magnificent from start to finish. The team arrived promptly on the morning of the work. They protected the floor and completed the work in a timely and professional manner. The installation team have great attention to detail and we are very impressed with the plaster finish. They cleaned up after themselves and made sure we were happy before they left. We can now use the space as a proper room with dimmable led lights which we fitted to finish it off. We would have no hesitation in recommending Conservatory Roof Insulation to anyone else.
Ross in Edinburgh Posted on 01/11/2020 , work completed 28/09/2020
Excellent Company
Customer Service
Quality
Value
I contacted this company to install insulation to my conservatory roof from the first uncle ahead with Beverley Arthur them an extremely helpful company very professional later I had discussions with Julian Latham who I found to be very professional and helpful, an installation date was arranged on a very hot summers day Daniel and Lee arrived promptly at 8 am unfortunately Daniel found the glass and plastic are the roof and expanded and he riding about breaking the glass when drilling the plastic glazing bars, so decided to halt the installation. I rearranged it for September Daniel checked the glazing bars for me and went ahead the installation was carried out successfully no further problem. I cannot recommend this company highly enough they very very helpful and the installation men were extremely courteous and very kind I have no hesitation in recommending this company to anyone.
Customer in Essex Posted on 26/10/2020 , work completed 21/09/2020
Wonderful job
Customer Service
Quality
Value
The fitters, Dan and Lee, were absolutely marvellous and it was a perfect job. I have never seen anything done so perfectly. I can't believe in took two hours.
Kathleen , Lancashire Posted on 22/10/2020 , work completed 29/09/2020
Great job. Excellent finish.
Customer Service
Quality
Value
I highly recommend Conservatory Roof Insulation Ltd. The process was a pleasure from the beginning to the end. We are very pleased with our new room. High standards. Thanks!
Customer in Lancashire Posted on 10/10/2020 , work completed 01/10/2020
Excellent service from first enquiry to final completion
Customer Service
Quality
Value
Julian & Beverly provided us with good information, help, support and an affordable budget. On the day, Sam & Tom arrived on time and didn't stop working until the job was complete. They were professional, friendly, polite and respectful. They carried out their work very cleanly with no disruption to us. Our conservatory is bigger than the average size and we have already noticed the glare and rain noise considerably reduced. The temperature is now more consistent and should therefore be more controllable in the winter. Congratulations to Julian, Beverly, Sam & Tom for an excellent job, keep up the good work! We highly recommend this company.
Customer in Essex Posted on 17/09/2020 , work completed 27/08/2020
Conservatory roof insulation
Customer Service
Quality
Value
Excellent quality job. First class preparation and completion of job. Very happy with end result and quality. Friendly and approachable. Very clean and tidy. One very pleased customer.
Customer in West Midlands Posted on 16/09/2020 , work completed 16/09/2020
Excellent Service and Product
Customer Service
Quality
Value
It has been an absolute pleasure dealing with Julian and Beverly. They provided excellent advice and the customer service was excellent. They kept me fully informed from the moment the order was placed and the price was very competitive. Sam and Tom arrived on time on the day of installation. They completed the job within 4 hours to an excellent standard and were also very polite and professional. I would have no hesitation in recommending this company. Visitors have already commented on the quality of the workmanship and the improvement to the conservatory is substantial. Thank you so much.
Customer in County Durham Posted on 07/09/2020 , work completed 07/09/2020
Great job
Customer Service
Quality
Value
We are very impressed with our new insulated roof from this company. They were quick and efficient and the finish is better than we had expected. The roof is already doing its job deadening the noise of heavy rain and keeping the sun off to keep it cooler making our conservatory a more usable space. Thanks.
Customer in Warwickshire Posted on 18/08/2020 , work completed 15/08/2020
Very highly recommended
Customer Service
Quality
Value
I called for a quote thinking it would be well over my budget but couldn’t have been more surprised! Julian was extremely helpful and explained everything to me which gave me confidence in making my decision to go ahead. The fitters were very pleasant and just cracked on with the job leaving everything clean and tidy when finished. My conservatory has now been turned into an fully usable room. The transformation is unbelievable!
Customer in Hertfordshire Posted on 14/08/2020 , work completed 06/08/2020
Highly Recommended Supplier
Customer Service
Quality
Value
From start to finish this has been an easy process. Julian rang me after I left my number and in a professional and polite manner described the exact process and benefits. There was no sales pressure unlike from other people I had spoken to. I accepted his and Beverly's quote and the two fitters arrived on time and did a great job. They were very polite and professional in the work they did was fantastic During the hot weather our conservatory is now another room we can use. Previously it was unbearably hot but now its a very comfortable room to sit in. Thanks and well done
Customer in Greater Manchester Posted on 11/08/2020 , work completed 17/07/2020
Better than sliced bread!!
Customer Service
Quality
Value
Dan and Lee arrived early and worked very well. They were very friendly and tidy. Their mums would be pleased! They did a beautiful job and have transformed our Conservatory. They even cut the holes for the wires to go through for down lights to be fitted. They couldn't have been more helpful. As it is summer, I can't say how well the insulation works in winter but the conservatory does feel warmer in the evening. If I can use this room in the winter, it will be one of my best renovations as joining conservatory with new kitchen. Beverly in the office was also very friendly and helpful. Definitely use this company to insulate your roof and hope you get Dan and Lee to fit it.
Customer in Norfolk Posted on 30/07/2020 , work completed 16/07/2020
Excellent Service
Customer Service
Quality
Value
We had been considering having some sort of insulation on our conservatory roof for some time as being south facing the temperature was always too hot in the summer or too cold during winter. On first contacting this company Julian explained the process, and a quote was received within a couple of days. Once we had signed the contract and paid the deposit Beverly was in touch to arrange a date for installation, which was only just over 2 weeks ahead. Daniel arrived on time with his mate, and together they worked extremely hard and efficiently. They cleaned up as they worked and took pride in what they were doing. The work was completed in just a few hours. We are delighted with the result and have no hesitation in recommending this company. They were a pleasure to deal with from start to finish.
Customer in Suffolk Posted on 27/07/2020 , work completed 14/07/2020
Very professional, no hard sell and very competitive prices
Customer Service
Quality
Value
After initial contact with Beverley I sent photos of our conservatory as instructed. A very good price was given and I agreed immediately to proceed with the roof insulation with the pvc cladding finish. A date was set but an opportunity arose to have the work done earlier on a Saturday. On the day Sam and Tom turned up and started work immediately. They were very polite and pleasant lads who I could see were totally competent with their work. They completed the job in the half day that I was initially assured they would do. They made sure I was happy with the completed job, which I was. They cleaned up and took all the waste away with them. I can honestly say I would be totally happy to recommend this company to anyone. I did my research and read all the reviews before I employed this company, and by writing this very rare for me review I can only say that all the other excellent reviews are genuine and correct.
Customer in Merseyside Posted on 21/07/2020 , work completed 18/07/2020
Great experience!
Customer Service
Quality
Value
Have been looking around for a while to see how I can control temperature in my conservatory. Submitted quite a few forms to get quotes and got a call from Julian exhaling their services. I have to say that from the first conversation I felt really at ease with Julian and he explained things clearly and was very honest in his discussions. I was very sceptical around then quoting without visiting but in actual fact it worked very well and the quote they came back with was very competitive. The fact the company was Which recommended put my mind at ease even further. I got an email a few days before the installation to advise when materials will be delivered and on the install day itself I had Chris and Nigel come to do the fitting. Very clean and tidy and explained what they were doing at certain point during the install particularly around the ventilation solutions. They finished up just after lunch time and cleaned up after themselves which was fab. I now have made the conservatory into my home office and can use it all day without having to be impacted by the weather. It’s like another room in the house and when I’m it working the children are making great use of the space. I have already recommended Julian to a work colleague of mine and will be willing to do it again.
Customer in West Yorkshire Posted on 17/07/2020 , work completed 10/07/2020
Very professional from initial enquiry to job completion.
Customer Service
Quality
Value
We looked at having our conservatory roof replaced but found the costs prohibitive. It is a large conservatory and prices quoted were upwards of £10,000. We saw Julian’s advert on the Internet and contacted him for a quote which we found to be acceptable. He explained the process to us and we placed the order. Beverly contacted us to arrange an installation date. Sam and Tom arrived as expected and completed the installation in one day. They also assisted us in moving a couple of pieces of heavy furniture. Several weeks have now passed and we have found the conservatory can now be used regardless of the weather. We are very pleased with the results and have no reservations in recommending the company to anyone considering having this work done.
Customer in Cheshire East Posted on 06/07/2020 , work completed 18/06/2020
Efficient, tidy and considerate
Customer Service
Quality
Value
Before the installation, I had queries which were deal with warmly and reassured me of my decision. On the day the installers were polite and considerate. I was asked to review their work before they left, if there were any questions that arose. All in all, a very good product which is delivered by a skillful and professional team.
Customer in Norfolk Posted on 29/06/2020 , work completed 22/06/2020
Professionalism at its best
Customer Service
Quality
Value
Hi from the first phone call to the completion of my conservatory roof insulation i had no problems whatsoever. Julian at there headquarters was very polite and helpful and came to me with a fair and good price for doing the work. The two workmen that came to do the job could in no way be faulted,they did a professional clean job and where a delight to have in my home. I would highly recommend this company to anyone requiring this type of work.
Customer in Lincolnshire Posted on 27/06/2020 , work completed 16/06/2020
Excellent experience from start to finish!
Customer Service
Quality
Value
All stages of work explained to us -Steve and Nigel very professional ,just got on with the work and were cheerful and polite. Beverly answered our initial enquiry immediately and explained the procedure. Our conservatory has been transformed into a pleasant room. They tidied up and helped moved heavy sofa and we would recommend this company with confidence.
Customer in Lancashire Posted on 18/06/2020 , work completed 05/06/2020
Easy to deal with. Good communication. Excellent work!
Customer Service
Quality
Value
We called Conservatory Roof Insulation to help turn our home conservatory into a more useable space. Before the work, the room was getting too hot (even with an air conditioning unit) and the glare from the sun made it impossible to use the room. We'd had the Conservatory Roof Insulation team recommended to us, and we found them easy to work with -- from the initial quote (very transparent) through to payment and scheduling of the work. On the day of the job, the two workers arrived, explained what would be happening, and then did the work diligently. When the work was completed, we had a conservatory that keeps a lot cooler in the hot weather and considerably reduced glare. We're very pleased with the work!
Customer in Tyne and Wear Posted on 14/06/2020 , work completed 29/05/2020
Highly recommended
Customer Service
Quality
Value
Since our initial enquiry speaking with Julian we have been extremely pleased with how he dealt with our questions. He also made some valid points about how we could improve on our existing conversvatory and what made more sense both aesthetically and financially with our budget. Once we made our final decision and paid our deposit, Beverley then looked after us with efficiency, especially whilst having to manage during the lockdown. She put our minds at rest that we could still get this done as soon as they were able to get back to business. Chris & Nigel, the engineers who came to install our roof and panels, were punctual, professional, polite and courteous. The work was completed to a very high standard in less than a day and they smiled the whole way through! Overall we cannot recommend this family business enough for their professionalism and welcoming attitude whenever we spoke with them.
Customer in Kent Posted on 01/06/2020 , work completed 26/05/2020
First class product & service
Customer Service
Quality
Value
Very professional company from start to finish – the communication was excellent - the estimating process was very different as there was no site visit – it was all managed with measurements & photos, with a site inspection on the day of fitting – but it worked!! Materials arrived the day before. The Fitters arrived on time, were very friendly & respectful of my home & by the time they left, after a very long day, you would never have known anyone had been in my house except for the perfectly fitted UPVC roof. Thank you very much – absolutely delighted with the finished outcome – I would have no hesitation in recommending this company.
Customer in Buckinghamshire Posted on 22/05/2020 , work completed 11/03/2020
Excellent work
Customer Service
Quality
Value
Whole experience very professional. Workmen arrived on time, did an excellent job, left everything clean & put the larger pieces of furniture back in place for me. Even more important was the instant improvement to my conservatory. It is now a proper, useable room, which is exactly what I wanted.
Customer in Greater Manchester Posted on 18/05/2020 , work completed 04/05/2020
Very professional company and excellent quality of product and service
Customer Service
Quality
Value
I had my conservatory roof insulated and opted for the upvc as opposed to the plaster alternative. Very pleased will the outcome - looks great and really transformed the room. Communication was first class and the fitters could not have been better (Sam and Nathan). I can really see why the reviews are so strong and would highly recommend.
Des Posted on 14/04/2020 , work completed 06/04/2020
Excellent service
Customer Service
Quality
Value
The fitters were professional, tidy and friendly. They completed the job quickly and efficiently. The price was very competitive and the difference it has made to the temperature was instant. The conservatory is much quieter too when it is raining. We are very pleased with the work and would definitely recommend them to family and friends.
Customer in Gloucestershire Posted on 19/03/2020 , work completed 24/02/2020
Great work
Customer Service
Quality
Value
We have received stunning work and an impressive new insulated conservatory ceiling thanks to these very professional people. Would recommend them any time - have already passed their details on to others. The job was promptly quoted and finalised - the date was very soon, so no long wait and all the deliveries happened on time. The workmen, Chris and Nigel were fantastic - they worked hard, were very cheerful and respectful of our home. Their efforts look so great - a real enhancement to our property. Plus, they cleared up when finished and left everything in perfect order. Thanks you guys!! Good luck to you all. Happy customer!
Customer in Kent Posted on 26/02/2020 , work completed 13/02/2020
Excellent work carried out with great efficiency
Customer Service
Quality
Value
Dan was very courteous and, together with Lee, carried out the job of cladding the roof of our conservatory very efficiently. They left the room very clean and tidy. I would recommend this Company on price and Julian and Beverly were very helpful and courteous on the telephone. The wood for the job was delivered on time, but Dan and Lee collected the cladding, etc., themselves, prior to arrival on site; I was very impressed.
Customer in Devon Posted on 09/02/2020 , work completed 28/01/2020
Very professional company
Customer Service
Quality
Value
We rang the company to arrange a quote to insulate our conservatory roof. Julian Latham the company director visited our home and explained how the product worked and we were very impressed with his professional knowledge and friendly manner. The quote was acceptable and the job was arranged. We were kept informed regularly about deliveries and timings. The two fitters arrived on time to do the job and were extremely efficient and friendly. When the job was completed they cleaned up and left the room spotlessly clean. Julian rang to ensure we were satisfied which indeed we were! I would certainly recommend this company.
Customer in Merseyside Posted on 09/02/2020 , work completed 20/12/2019
Excellent
Customer Service
Quality
Value
Very tidy and professional. Didnt mind moving our tortoise out of their way, and cleaned up after. Did a really good job!
Carolyn, Butleigh Posted on 06/02/2020 , work completed 06/02/2020
Great quality
Customer Service
Quality
Value
The effects of the newly completed roof insulation are as we thought. Daniel and Lee did a prompt professional installation and we were very impressed with them. The improvement to the living space is immediate. We are able to use the room much more effectively. The reduction in the noise when it's been raining is a bonus. Costs are very reasonable and we're extremely glad we went ahead with this opportunity. Thank you Beverly for your help at all times.
Customer in Shropshire Posted on 05/02/2020 , work completed 16/01/2020
Outstanding
Customer Service
Quality
Value
The conservatory is now so warm. The two men were so tidy and worked hard would recommend to anyone. Well worth the money!
Customer in Essex Posted on 01/02/2020 , work completed 13/01/2020
Really pleased.
Customer Service
Quality
Value
Julian did a great job of explaining the process to us and we are really pleased with the result. Sam and Nate did a great job and we have no hesitation in recommending the company to anyone. The price was less than another company quoted so all in all we are really pleased.
Customer in Blackpool Posted on 30/01/2020 , work completed 09/01/2020
Conservatory roof insulation
Customer Service
Quality
Value
Excellent company, good communications and kept up to date with the process. Work carried out on the time agreed. Chris and his colleague worked non stop and tidied up after them. I am very pleased with the finish and would have no hesitation in recommending this company
Customer in Renfrewshire Posted on 27/01/2020 , work completed 27/01/2020
Wonderful job
Customer Service
Quality
Value
Had conservatory roof insulated by this company last month. Very pleased with the way the work was carried out. Very efficient clean workmen. We are very pleased with our new conservatory. Insulation has made a big difference to heat being retained. Conservatory is so much warmer than before. Money well spent.
Customer in Staffordshire Posted on 11/01/2020 , work completed 20/12/2019
Excellent service
Customer Service
Quality
Value
Highly recommend this company. Chose after reading reviews and have not been disappointed. Quote was given by emailing size and photos of conservatory so didn’t require site visit. Price was good. Communication from Mr Latham, throughout, was excellent. Fitters were punctual, courteous, clean and tidy, hardworking. Job was completed within 3 hours. They even offered to move our heavy furniture back into the conservatory. This wasn’t needed but we were grateful for the offer.
Customer in Borough of Halton Posted on 21/12/2019 , work completed 19/12/2004
Excellent communications
Customer Service
Quality
Value
Excellent communications from Beverly from the initial enquiry through to the completion of the work. The conservatory roof insulation was carried out speedily and efficiently but he left a lot of dust and debris in the garden. I felt it was done in a rush and after he left I found a couple things which I was concerned about. I discussed these with Beverley and she arranged for them to be corrected by a different workman. I am now happy with the result. Overall I would recommend this company.
Customer in Surrey Posted on 13/12/2019 , work completed 13/11/2019
Excellent work
Customer Service
Quality
Value
Fast, clean and efficient The two man team could not be faulted. Would recommend this company. Communication with the office was also good.
Customer in Isle of Anglesey Posted on 09/12/2019 , work completed 21/11/2019
Good experience
Customer Service
Quality
Value
From the initial enquiry to this company to the final completion of the work the whole process was dealt in a thoroughly pleasant way. Beverley in the office was superb in both her knowledge of the system and the organising of the Labour, I have dealt with various companies in the past but it is very rare to find one as good as this. The installers arrived on the specified day and carried out their tasks in an extremely competent way, they were both pleasant and well mannered and a pleasure to have in your home. First class in every way and highly recommended.
Customer in Bracknell Forest Posted on 30/11/2019 , work completed 02/10/2019
Outstanding
From first meeting with Mr Julian Latham, director. You felt at ease, you knew he was on top of his game, he was not trying the hard sell and the cost was right. When phoning the office to confirm the date etc again top service. The two men who carried out the work were very skilled workman and polite. The work took a day - my wife and I are over the moon, the sound of rain on the roof is minimum. To us its a new room, can't thank them enough.
Customer in Lancashire Posted on 19/11/2019 (Reviewer did not use service)
Conservatory Roof Insulation
Customer Service
Quality
Value
Our choice of Conservatory Roof Insulations was influenced by the fact that they are Which Trusted Traders which we felt gave us a guide to the quality and standard of workmanship to expect. We were not disappointed. From initial enquiry/quote we were kept fully informed by Beverly and Julian who talked us through all aspects of what to expect and when. Dan and his colleague, despite being delayed by motorway traffic, worked tirelessly and efficiently to complete the installation in one day. They were polite and left the site in a very clean condition. We have already received several compliments on the appearance and find, as advertised, that we are now able to use the conservatory in all weathers with no discomfort through temperature or rain noise on the roof, what a difference it has made to a little used space. We will certainly recommend this company.
Customer in Staffordshire Posted on 17/10/2019 , work completed 11/09/2019
Effective system and reliable service.
Customer Service
Quality
Value
Insulated and plastered conservatory roof. Communication and organisation pleasant and professional; workmanship good; results encouraging so far. Conservatory is definitely a more comfortable temperature, ceiling looks great and no sound disturbance from rainfall. Highly recommend. Many thanks.
Customer in Derbyshire Posted on 01/10/2019 , work completed 09/09/2019
Recommended company
Customer Service
Quality
Value
Communication with the company by phone and email was trouble-free. Efficient, skilled workmen completed the installation of an insulated suspended ceiling, finished in plaster, within a day. Would gladly recommend.
Customer Posted on 26/09/2019 , work completed 19/09/2019
Fantastic product and professional installation
Customer Service
Quality
Value
From our first contact to getting a quote the whole process was friendly and helpful, giving us all the information we needed. The insulation was fitted quickly and professionally by the fitting team, Nathan and Sam, who did a first class job and a complete clean-up afterwards. Julian and Beverly were very helpful on the phone and we felt in a safe pair of hands all the way through. We have now dramatically extended the time we can use the conservatory during hot weather. Congrats all round!
Tony in Kent Posted on 23/09/2019 , work completed 02/09/2019
Great job and service
Customer Service
Quality
Value
Conservatory roof insulation completed the installation of a new insulated ceiling. The ordering process and installation was faultless. I now have a conservatory that I can use and sit in comfort I can recommend this company who provide a very professional service and product. Many thanks.
John Faithfull Posted on 19/09/2019 , work completed 18/09/2019
Impressive and professional
Customer Service
Quality
Value
It appears that this industry is littered with unprofessional, rip-off merchants, making unfounded claims. This company IS NOT one of them. Originally, we had doubts about their not coming to see the room but relying on our photos. Also, as we wanted it to continue to look like a conservatory we didn't want the ceiling boarded. We were concerned that the UPVC ceiling would look too shiny. Result? It looks fantastic, as if it has always been there. The ceiling is not shiny but has a satin finish, exactly like the UPVC window. The fitters were immaculate workers. The price was less than expected and fantastic value. Beware a company with a very similar name.
Steve Posted on 07/09/2019 , work completed 31/08/2019
A job well done.
Customer Service
Quality
Value
From start to finish, the management and workmen delivered a professional and efficient service. Communication throughout was excellent. I noticed the difference in the conservatory immediately-I didn’t realise it was raining as it was so quiet, and the temperature is much more consistent and comfortable. It feels like a proper room and part of the house instead of an add-on and I know that we will enjoy using it for more days of the year. The work was carried out in a careful and considerate manner and our wish to retain some of the wooden beams was respected even though this meant extra work. A professional job that will make a big difference to the use of the conservatory.
Customer in Lancashire Posted on 10/08/2019 , work completed 09/07/2019
Conservatory roof insulated internally.
Customer Service
Quality
Value
Two workmen arrived at arranged time and immediately got on with the work we had ordered, a very friendly pair, asking as to what fittings we still had on the ceiling, ceiling fan and lights lights whether we still wanted them or not. They then started soon had the work sorted and really worked non-stop til finish at tea time. they then cleaned up removing any debris and cleaned, an the ceiling from any marks, an excellent finished job, all visitors have exclaimed as to the look, how smart a finish. We have had record hot weather but the insulation has lived up to its claims, we have been able to sit in our new room throughout the heatwave, and its so much quieter. I and my wife have no hesitation in recommending the company and the efficiency of all work done and the ease and speedy reply of the quote for the job done, EXCELLENT.
Customer in Kingston upon Hull Posted on 31/07/2019 , work completed 03/06/2019
Great Work great workers
Customer Service
Quality
Value
I thank the team and also Beverly. My conservatory is looking very nice and I can say that I start using it want did happen before. Thank you to all of you 😃.
Carla, South Yorkshire Posted on 22/07/2019 , work completed 11/07/2019
Happy customer
Customer Service
Quality
Value
I was very happy with this company from start to finish. The quote was done over the phone after supplying photos, so no pushy salesman to deal with. The price was very reasonable, communication was good throughout the process and the work carried out efficiently.
Customer in Edinburgh Posted on 15/07/2019 , work completed 24/06/2019
Good job
Customer Service
Quality
Value
Good job. Neat and tidy. Workman efficient and polite.
Barbara, Kent Posted on 21/06/2019 , work completed 21/06/2019
Roof insulation
Customer Service
Quality
Value
We had a salesman come round from a competitor and the quote seemed expensive so we got a quote from Conservatory Roof Insulation over the phone just by sending the size and photos of the Conservatory. The quote was considerably lower and the reviews from Which trusted traders were good so we went ahead. The fitters arrived right on time at 8am. They worked full on with just a short break and were finished by lunchtime. The workmanship was good and they left it tidy afterwards. They were not able to reinstall the fan light afterwards but we have found that we only need a standard light now without the fan. The conservatory has been a comfortable temperature even on some of the unusually hot days we have had in the spring of 2019. On rainy days the noise of raindrops on the roof is nowhere near as loud as it used to be. Overall we are very pleased with the insulated roof and would recommend conservatory roof insulation Ltd to anyone who is considering this sort of home improvement.
Customer in Hertfordshire Posted on 08/06/2019 , work completed 24/04/2019
Prompt and Professional
Customer Service
Quality
Value
1st class job, 1st class materials, 1st class workmanship, 1st class price. Very helpful and answered all our questions. Arrived on time and completed the job in no time at all.
Customer in North Yorkshire Posted on 28/05/2019 , work completed 08/05/2019
Super service
Customer Service
Quality
Value
Super service, both prior to making decision regarding the above. Worked carried out as arranged quick, clean, efficient. Super job, we are delighted with roof. Glad we made the decision to go with this company.
Ivy, Essex Posted on 21/05/2019 , work completed 21/05/2019
100% improvement
Customer Service
Quality
Value
Very pleased with all the work done to improve our conservatory. The team worked hard to complete the work, leaving the site clean and tidy. The conservatory is now a room we can use at any time. We would definitely recommend this company as they are competitively priced but provide an excellent product.
Customer in Kent Posted on 06/05/2019 , work completed 22/04/2019
Excellent all round
Customer Service
Quality
Value
CRI were excellent all round, from first contact, to agreeing specification, price and installation. They kept us informed throughout and their team on the site were thorough, quick and helpful in explaining the product and how it would be installed. They then went on to do it professionally, quickly and neatly leaving the place pristine.
John, Angus Posted on 04/05/2019 , work completed 04/05/2019
Wow
Customer Service
Quality
Value
What a great team, from the management to the fitting team. From when we ordered the insulation to having it completed we were kept informed all the way through.it was a pleasure to deal with this company because they were very professional and the installation was first class. I spoke to both Mr & Mrs Latham and it was though they were friends because of their attitude and the fitting team were brilliant. The team cleaned up after them before they left and I would recommend this company to anyone who wants this kind of work done. Thank you.
Customer in South Yorkshire Posted on 03/05/2019 , work completed 20/04/2019
Amazing
Customer Service
Quality
Value
From start to finish of this job of this job the customer service was fantastic. Informed all the way. The quality of the procedure and the team Charlotte and Jo were amazing. Really clean worker and got stuck in. It was a pleasure to have them in my home. Hire this company, they are great.
Carron, Cheshire Posted on 30/04/2019 , work completed 30/04/2019
Prompt, professional, punctual and pleasant.
Customer Service
Quality
Value
A pleasure to deal with from start to finish. No fuss, no spiel just honest facts. The 2 person team arrived on time, were polite, helpful and speedy workers. The job they did was to a very high standard and we are already reaping the benefits of our insulated conservatory roof. We would definitely recommend them.
Customer in North Yorkshire Posted on 18/04/2019 , work completed 20/03/2019
Prompt & professional.
Customer Service
Quality
Value
Trader did the Cri installation on conservatory roof. Arrived on time, the 3 work people worked hard for over 4 hours & did a very professional job. Had lots of compliments about our insulation & UPVC roof cladding from family & friends. Got a 10 year guarantee certificate. Very helpful when booking the job.
Lynn, Cheshire Posted on 12/04/2019 , work completed 12/04/2019
On time, tidy and friendly
Customer Service
Quality
Value
The job was carried out on time for price agreed. They were very pleasant and professional. As it was done very recently, we would expect anything going wrong in future will be dealt with in the same manner.
Jennifer, Essex Posted on 08/04/2019 , work completed 08/04/2019
Excellent company
Customer Service
Quality
Value
We were booked to have out roof done on the 19 March and the fitters travelled from Bournemouth but were unable to fit it due to a problem with one of the rafters on our roof. They were extremely helpful and offered alternatives which we decided against. Julian and Beverly refunded our full deposit without a quibble. Although we didn’t have the work done through no fault of theirs we were very impressed with the company. Excellent service.
Customer in Devon Posted on 30/03/2019 , work completed 19/03/2019
On time and worked well
Customer Service
Quality
Value
Roof insulation to conservatory. Smart and efficient. Good equipment. No problem doing that little bit extra.
Peter, West Yorkshire Posted on 18/03/2019 , work completed 18/03/2019
Professional service
Customer Service
Quality
Value
Professional service. Workmen arrived on time and left everything neat and tidy. Pleased with completed work. Received phone call to check if everything was to my satisfaction. Guarantee received on receipt of payment. Would recommend this company.
Valerie, Lancashire Posted on 14/03/2019 , work completed 14/03/2019
Installation of conservatory roof insulation
Customer Service
Quality
Value
The whole process from obtaining a quote to booking a suitable date for installation couldn't have been easier. No survey meant no pressure selling. The work was completed on time, efficiently and to a high standard. The fitters even offered to help move the furniture back into the conservatory. There has been the promised improvement in the temperature with it keeping cosy in winter weather and greatly reduced the noise from rain. Couldn't be more happy to recommend this company.
Customer in Warwickshire Posted on 05/03/2019 , work completed 19/02/2019
Great product. Excellent company.
Customer Service
Quality
Value
Team were polite and worked really quickly. Conservatories look fantastic and having now used them for a number of weeks they have completely changed how we use the rooms. Communication from head office was excellent. No hesitation in recommending CRI or this product.
Shaun, Kent Posted on 28/02/2019 , work completed 28/02/2019
Excellent all round service.
Customer Service
Quality
Value
Very friendly absolutely no hard sell. Arrived on the agreed date at 8am. Very quiet & swift workers. Left no mess at all. Asked several times if we were happy with the insulated conservatory roof conversion, highly recommend them, plus 10 year guarantee.
Paul, Merseyside Posted on 22/02/2019 , work completed 22/02/2019
Fantastic product and installation
Customer Service
Quality
Value
Excellent service from start to finish. Friendly, helpful advice and support. Sam and Nathan are great team and installed our conservatory roof insulation professionally, efficiently and they were great at cleaning up as they went. We have been able to sit out in our conservatory, day and evening, since the installation last November 2018. We were able to use it all over the Christmas period when we sat with friends and relatives in a comfortably warm room, so the insulation has made a great difference. It has given us an extra room all year round. We researched other providers but these were by far the best and we fully recommend Beverley and Julian and their team.
Customer in Cambridgeshire Posted on 20/02/2019 , work completed 23/11/2018
The trader replied (on 06/03/2019)
Glad you found our service excellent from start to finish. Kind regards, Beverly & Julian.
What a difference!
Customer Service
Quality
Value
We were sceptical about having our conservatory insulated as we weren’t convinced it would make much of a difference, but after asking Beverly a million questions we thought we’d take the plunge. We’re so glad we did, and very pleased that we chose this company. Communication was fantastic from day one, with no hard sell, and the ability to arrange it all via phone/email. Plus the price was less than other companies. They even put us in touch with previous clients so we could speak directly to them to ask questions. It’s made a huge difference to our conservatory (which we use as a playroom) and maintains the warmth really well. It will be interesting to see how it does in the heat of the summer.
Customer in Hampshire Posted on 18/02/2019 , work completed 16/01/2019
The trader replied (on 06/03/2019)
Thank you for such a positive review. Regards, Julian & Beverly.
Prompt and professional service
Customer Service
Quality
Value
I used this firm to provide an insulated upvc lining for my conservatory roof. The owner of the firm Julian carried out the survey in a friendly and professional manner fully explaining how the job would be carried out and the materials to be used. The fitters were equally professional and carried out the work quickly and cleanly. My wife and I are very satisfied with the job and are now able to use our conservatory more now it is better insulated.
Customer in Lancashire Posted on 14/02/2019 , work completed 17/01/2019
The trader replied (on 06/03/2019)
Good the hear positive feedback and that you are very very satisfied with our system and professionalism. Regards, Beverly & Julian.
At last a all year round room
Customer Service
Quality
Value
We have a large conservatory 5m x 5m approx, the installation of the insulated roof was professionally planed and professionally installed. By having the bulky materials delivered to site the day before Conservatory Roof Insulation Ltd. made sure that when the installation team, 2 pleasant and tidy boys arrived they were able to start work within minutes which was 0800 and were gone by 1400. We were asked to clear the room but there was some heavy furniture that we couldn't lift which they were happy to do for us and on completion put the heavy bits back. Except for the new insulated ceiling there was nothing else to show they were here.
Customer in Essex Posted on 10/02/2019 , work completed 17/01/2019
The trader replied (on 06/03/2019)
We do like to go the extra mile, so pleased your happy with the results. Kind regards, Beverly & Julian
Conservatory roof insulation
Customer Service
Quality
Value
Conservatory roof insulation did a brilliant job with the ceiling in our conservatory. It is now like a real room rather than something tacked on to the back of the house. The insulated ceiling has reduced noise from rain and wind and is lovely and cosy - much warmer than before. Yes we have lost some light from the rest of the house but I am still extremely happy with the result. The lads who came to fit the ceiling were clean workers and worked hard all day. They also cleaned up after themselves and even helped me move some furniture back in!!! Cannot recommend this company highly enough.
Customer in Portsmouth Posted on 09/02/2019 , work completed 11/01/2019
The trader replied (on 06/03/2019)
Glad to hear your new real room is doing everything you wanted it to do. Regards, Julian & Beverly
Great Company and efficient workers
Customer Service
Quality
Value
Two very nice and helpful lads fitted our conservatory roof insulation in one day. The product itself seems to working just fine (i.e. much warmer conservatory area). Hope it works the other way (i.e. cooler) in the summer months. A problem occurred (unrelated to the actual product itself) which the company dealt with swiftly and decisively. Would recommend using this company.
Customer in Wokingham Posted on 30/01/2019 , work completed 10/10/2018
Brilliant all round!
Customer Service
Quality
Value
So happy with our insulation! Not only does it look so much better, the temperature of the room has been transformed. Heat is now retained making it the same temperature as the rest of house. The effect of the panels is also very attractive, and the roof is no longer a haven for bugs, cobwebs and mould! The service was also excellent.
Customer in Hampshire Posted on 28/01/2019 , work completed 13/11/2018
The trader replied (on 06/03/2019)
Hi, Thank you for a great review. Kind Regards, Julian & Beverly.
Quality Work completed on time
Customer Service
Quality
Value
We had a conservatory roof lined and plastered. We experienced good communication from quote to completion. Adhered to a schedule and completed on time to a very high standard. The guys who did the work, worked cleanly and efficiently, they gave us advice on ventilation and the plaster drying process. We are very pleased with the end result and would recommend this company. We are very impressed with the improved temperature and the heat retention which means we can use this room more often and the investment was well worth it.
Customer in Peterborough Posted on 26/01/2019 , work completed 12/12/2018
The trader replied (on 06/03/2019)
Thank you for your positive review. Kind Regards, Julian & Beverly
Very pleased with work done .
Customer Service
Quality
Value
Excellent job by Nathan and Sam, very friendly and efficient , cleaned up when finished. Very pleased with the result and already feeling the benefit.
Customer in Warwickshire Posted on 16/01/2019 , work completed 14/12/2018
The trader replied (on 22/01/2019)
HI, I will pass on your kind comments to Sam And Nathan, who were the fitting team that installed your CRI. System. Regards, Julian
Great service.
Customer Service
Quality
Value
Very good initial contact and clarification of work required. Very good customer contact. Fitters promptly arrived, clean, tidy, professional workmanship. Very good finish and work completed, delivered as promised. Good value for money. Highly recommend their services.
Mark, Northamptonshire Posted on 14/01/2019 , work completed 14/01/2019
The trader replied (on 22/01/2019)
Hi Mark, Thank you for your kind comments, its good to get feedback to see were doing things right for our customers and delivering everything we promise. Regards, Beverly
A truly professional company
Customer Service
Quality
Value
After much deliberation, we decided to employ Conservatory Roof Insulation co. to install the insulation necessary to make our conservatory usable for most of the year. From the outset, the company acted in a friendly yet very professional manner. Everything was planned out and we were kept informed every step of the way. As arranged Sam and Nathan (the installers) arrived on time and were at all times courteous, friendly and very professional. They moved all the heavy stuff we couldn't manage. They replaced everything when they had finished, leaving everywhere clean and tidy. The cost was exactly as quoted, which in our opinion was very competitive. Moreover, since the work was completed we are now able to use our conservatory 12 months of the year. We would not hesitate to recommend this company to anyone requiring this type of work on their conservatory roof.
Customer in Greater Manchester Posted on 12/01/2019 , work completed 05/12/2018
The trader replied (on 22/01/2019)
Hi, Im happy to hear you feel you made the right decision in choosing Conservatory Roof Insulation.com to install your conservatory ceiling insulation.. Regards, Julian & Beverly
Most Impressive
Customer Service
Quality
Value
Many thanks to all at Conservatory Roof Insulation Ltd for an excellent job done. Both the guys were friendly, helpful and very efficiently completed the work in very good time. What a difference our new conservatory roof has made. Would thoroughly recommend.
Customer in South Gloucestershire Posted on 15/12/2018 , work completed 30/11/2018
The trader replied (on 22/01/2019)
Hi, Thank you so much for your recommendation. Regards, Julian & Beverly.
A complete transformation! Very impressed. Well worth doing.
Customer Service
Quality
Value
Very helpful, regular contact and did not have a long wait for work to be done. Conservatory now completely transformed. Polite helpful work men, even moved some of the furniture for me.
Customer in Lincolnshire Posted on 12/12/2018 , work completed 19/11/2018
The trader replied (on 22/01/2019)
Hi, We do like to go the extra mile. Regards, Julian & Beverly.
conservatory roof insulation
Customer Service
Quality
Value
The two young guys who fitted the insulating layer to the conservatory roof worked hard and left absolutely no mess. The result looks neat and tidy and we could feel the difference in temperature immediately. Also it is much less noisy when it rains!
Customer in Stirling Posted on 11/12/2018 , work completed 17/11/2018
The trader replied (on 22/01/2019)
Hi, So pleased your happy with our CRI. System. Also happy to hear your new conservatory ceiling is performing the way you wanted it to and I will pass on your complimentary comments regarding the fitting teams quality of work. Regards, Julian
Roof insulation
Customer Service
Quality
Value
Conservatory roof insulated in one day, as promised - clean, pleasant quick. Would recommend highly.
Juliet, Kent Posted on 01/12/2018 , work completed 01/12/2018
Efficient & professional
Customer Service
Quality
Value
Good work, well carried out, quickly and cleanly.
Keith, Buckinghamshire Posted on 21/11/2018 , work completed 21/11/2018
Great Job
Customer Service
Quality
Value
Excellent job by Nathan and Sam. Well pleased with the result and already feeling the benefit. Would highly recommend this firm. John North Exeter
Customer in Devon Posted on 17/11/2018 , work completed 14/11/2018
The trader replied (on 17/12/2018)
Hi John, So glad your happy with your new cosy room and already feeling the benefits. Thank you for your recommendation. Regards, Beverly & Julian
Good work
Customer Service
Quality
Value
The fitters arrived on time, installed insulation to our conservatory roof quickly, efficiently and effectively. Would happily use this company for other work.
Keith, Perthshire Posted on 17/11/2018 , work completed 17/11/2018
Very professional
Customer Service
Quality
Value
I had the conservatory roof insulated, the two gentleman who carried out the work were excellent, very efficient and cleaned up very well when they had finished.
Jacqueline, Merseyside Posted on 01/11/2018 , work completed 01/11/2018
Excellent job
Customer Service
Quality
Value
First meeting - good impression and informative. Insulation to conservatory inside roof. Workmen - excellent and proficient. When work was done, company rep came to check all was finished off properly. Overall an excellent job done.
Stuart, Lancashire Posted on 11/10/2018 , work completed 11/10/2018
The trader replied (on 16/11/2018)
Hi Stuart, thank you for your review. Hope your enjoying your new room. Regards, Julian
Clean & tidy
Customer Service
Quality
Value
Arrived on time, materials 2 days previously. The work was completed in a day. They tidied up & put furniture back. They were very polite & helpful. Would definitely recommend Conservatory Roof Insulation Ltd.
Valerie, Essex Posted on 11/10/2018 , work completed 11/10/2018
The trader replied (on 16/11/2018)
Hi Valerie, Thank you for your kind words. Regards, Beverly
Very impressed with this firm.
Customer Service
Quality
Value
I had been searching for a while on how to solve the problem of my conservatory being a furnace in the summer, and a freezer in the winter. After considering two other options I decided on this firm because I was not pressured into making a decision on my first inquiry, and it was cheaper than having my roof taken off or having ceiling blinds fitted. The two lads who came to do the job were quick and efficient, and I had decided to go for the uPVC over the top of the insulation to save having the painters in. I can now use my conservatory all year round, and would thoroughly recommend this solution to the problem.
Margaret Clary Posted on 03/10/2018 , work completed 03/10/2018
The trader replied (on 17/12/2018)
I am happy you found us and that we managed to solve your conservatory issues. Hope you enjoy your new room and now you can use it all year round. Regards, Beverly
My review
Customer Service
Quality
Value
Once they had arranged for scaffolding to be obtained, the work was skilfully and carefully carried out in three days.
Malcolm, West Yorkshire Posted on 02/10/2018 , work completed 02/10/2018
Great job
Customer Service
Quality
Value
Good fitters who arrived promptly and completed the work; cleaned up and left everything looking good.
Walters Posted on 26/09/2018 , work completed 26/09/2018
Professional and effective.
Customer Service
Quality
Value
The team were clean, professional and very explanatory. They worked quickly and have left us with a clean, tidy and warm conservatory since fitting the roof insulation. They fully cleared up after themselves. A very good job, which has exceeded our expectations.
Bill, Staffordshire Posted on 26/09/2018 , work completed 26/09/2018
Efficient and professional
Customer Service
Quality
Value
Good feedback and quick estimate. Very polite and professional workmen at installation. Pleased with neat result.
John, Clwyd Posted on 17/09/2018 , work completed 17/09/2018
Another excellent installation
Customer Service
Quality
Value
Second time we have used this company, and once again, were not disappointed. Very efficient and pleasant to deal with. Cannot fault any aspect of their work or customer service.
David, Essex Posted on 03/09/2018 , work completed 03/09/2018
Great job excerllent service.
Customer Service
Quality
Value
Wonderful job everything explained by Julian no pressure, work done on time by to great workers. we are very pleased with the result .
Chris T Posted on 29/08/2018 , work completed 29/08/2018
Prompt and professional
Customer Service
Quality
Value
They were on time, very professional they were friendly and a perfect job. The main office were always in touch and dealt with any queries. I would thoroughly recommend this trader.
Frederick, Suffolk Posted on 29/08/2018 , work completed 29/08/2018
Brilliant
Customer Service
Quality
Value
Visited promptly, provided details explicitly and kept to them. Were absolutely brilliant. Their workman could not be better.
June, Lancashire Posted on 24/08/2018 , work completed 24/08/2018
Very prompt, very professional
Customer Service
Quality
Value
Conservatory roof was scheduled for the day it was done and completed extremely well. Very tidy and efficient people. On enquiring about a quote, no hard sell, just the facts and a price very much better than local people to where I live. Would certainly recommend them.
Valerie, Dorset Posted on 20/08/2018 , work completed 20/08/2018
Highly recommend, excellent service
Customer Service
Quality
Value
We have recently used this company to insulate our conservatory of 13 years. The results are excellent, it’s like having a new room. The Directors were very friendly and kept us up to date with the schedule. The fitters Sam and Nathan were very professional and friendly . They did an excellent job and were very tidy. I am looking forward to a warmer room when the winter weather arrives!
Ann King Posted on 18/08/2018 , work completed 18/08/2018
Proffesional and high standard of work
Customer Service
Quality
Value
We had our conservatory roof replaced with a tiled one. Absolutely fantastic, like another room in the house.
nogginthenog Posted on 17/08/2018 , work completed 17/08/2018
My review
Customer Service
Quality
Value
They were very good workmen.
William, Lancashire Posted on 07/08/2018 , work completed 07/08/2018
Recommended
Customer Service
Quality
Value
No pressure sales. Julian was professional and explained the work to be done in detail. The installers were courteous and did a good job.
A, Lancashire Posted on 02/08/2018 , work completed 02/08/2018
Impressive
Customer Service
Quality
Value
Impressed with the company from start to finish. Good quality of product & pleasant workmen on site. Very happy with the finished roof insulation.
Maria, Lancashire Posted on 20/07/2018 , work completed 20/07/2018
Excellent workmanship
Customer Service
Quality
Value
Job undertaken on schedule by efficient and pleasant workmen. Any enquiries before agreeing the contract were dealt with promptly and professionally. Cost of job reasonable and justified.
Barry, West Midlands Posted on 05/07/2018 , work completed 05/07/2018
Superb Installation
Customer Service
Quality
Value
Brilliant product, excellent price and fantastic workers who were hard working and thorough. Attention to detail and very tidy.
Martin, Lancashire Posted on 02/07/2018 , work completed 02/07/2018
High standard of workmanship
Customer Service
Quality
Value
The roof for our conservatory was fitted very efficiently, and despite it being an unusually large size, the tradesmen solved problems as they worked, and the outcome is excellent.
Christopher, Staffordshire Posted on 25/06/2018 , work completed 25/06/2018
Very good job
Customer Service
Quality
Value
The organisation of the work was efficient and we were kept in touch with dates etc. The three young men who carried out the work, worked very efficiently as a team, were extremely conscientious, polite and unobtrusive. They did a very good job of replacing the conservatory roof and left everything neat and tidy afterwards. They finished in two days we expected three.
Judith, Gloucestershire Posted on 11/06/2018 , work completed 11/06/2018
Job well done
Customer Service
Quality
Value
I chose this company via the internet because of their Which Trusted Traders status. The workmen were professional throughout the installation, however the office requested in video of a leak from one of the Velux windows rather than take my word for it. This involved risking damage to the new internal decoration. The leak was resolved satisfactorily.
Patricia, Essex Posted on 29/05/2018 , work completed 29/05/2018
Top job.
Customer Service
Quality
Value
Excellent job, carried out professionally and with the minimum of fuss. From the first contract with Beverly, through to completion of the job, we found Conservatory Roof Insulation Ltd to be easy to deal with, everything they said would be done, was! Thank you very much.
David, Essex Posted on 25/05/2018 , work completed 25/05/2018
Great Job
Customer Service
Quality
Value
From our first contact the service was professional and efficient, the price quoted was excellent not what we expected lots of other firms quoted much more, the fitters arrived on time and worked quickly and efficiently, very polite workmen and attention to detail was very important to them, they kept everything clean and tidy & removed all rubbish, this product has given us what we wanted and more we are so happy with the outcome, we will definitely recommend this company. Trevor & Margaret Bury, Lancs. 30/04/2018.
snowflake Posted on 02/05/2018 , work completed 02/05/2018
Excellent service
Customer Service
Quality
Value
The service was excellent and the guys who did the job were friendly and courteous. Although they had to come back to correct a small job, the finished job was excellent. Would highly recommend, we now have a usable conservatory which is a pleasure to sit in now! Thanks guys!!
Polly, Lancashire Posted on 02/05/2018 , work completed 02/05/2018
Prompt & tidy
Customer Service
Quality
Value
I was unable to be at my house on the day of the work - when I returned job has been done & no signs of disturbance - all left clean - work looks very well completed.
Michael, Lancashire Posted on 20/04/2018 , work completed 20/04/2018
Great job
Customer Service
Quality
Value
Very professional - from the first phone call to the final result. Extremely pleased with finish and smooth transaction. Well done!
Joan, South Humberside Posted on 27/03/2018 , work completed 27/03/2018
Great job
Customer Service
Quality
Value
Very professional - from the first phone call to the final result. Extremely pleased with finish and smooth transaction. Well done!
Joan, South Humberside Posted on 27/03/2018 , work completed 27/03/2018
Everything Was Smooth
Customer Service
Quality
Value
Everything was smooth and efficient from ordering to fitting very pleased with the end result and "it works".
Which? Trusted Traders Consumer Posted on 23/03/2018 , work completed 23/03/2018
My review
Customer Service
Quality
Value
Yes very professional.
Michael, West Glamorgan Posted on 06/03/2018 , work completed 06/03/2018
Completely Satisfied
Customer Service
Quality
Value
First impressions of customer service were of efficiency and genuine care of a job to be well done. The price was competitive and the fitters arrived promptly, worked cleanly and efficiently and left my home clean. I am very happy with the finished product and would happily recommend this company.
June, Hampshire Posted on 19/02/2018 , work completed 19/02/2018
Excellent job.
Customer Service
Quality
Value
Good work by the two lads. Clean and tidy workmanship. Good job.
Stephen, South Glamorgan Posted on 14/02/2018 , work completed 14/02/2018
Professional and reliable
Customer Service
Quality
Value
I'm so pleased I chose this company to carry out my conservatory roof insulation. From my first contact to completion they provided excellent communication. The workmen were punctual, polite, clean and tidy. The work was completed in 1 day. They left the site clean and removed all rubbish. I'm so happy with the finished product. I now have a conservatory I can use since the temperature is now balanced. First class service, first class product and excellent value for money. They fully deserve their Which Trusted Trader status. I would highly recommend them to anyone considering having similar work done.
Jackie, West Midlands Posted on 13/02/2018 , work completed 13/02/2018
Prompt and professional
Customer Service
Quality
Value
Good workmanship. Attention to detail.
Voday, Lancashire Posted on 05/02/2018 , work completed 05/02/2018
Excellent job
Customer Service
Quality
Value
Just had the job done before the cold snap, can now use the conservatory in the cold. Every one that visits admires it. great job very pleased. Would highly recommend.
Trevor, Kent Posted on 24/01/2018 , work completed 24/01/2018
Very pleased
Customer Service
Quality
Value
Very professional & honest quote & information. All messages left were always returned.
Kay, Lancashire Posted on 18/12/2017 , work completed 18/12/2017
Excellent Job
Customer Service
Quality
Value
Saw his company at the ideal home exhibition in Manchester. Product looked good and when the owner called to give a quote explained everything from start to finish. Great job just what we were looking for.
John, Lancashire Posted on 14/12/2017 , work completed 14/12/2017
Excellent company.
Customer Service
Quality
Value
Initial contact by web and phone, no unnecessary costs or salesman. Good information allowing informed decision with no pressures. Previous customer access offered. Installation team of two completed in five and a half hours. Professional/efficient/clean, worked well together. Totally satisfied.
B, Hertfordshire Posted on 14/12/2017 , work completed 14/12/2017
Absolutely brilliant. Thank you
Customer Service
Quality
Value
My conservatory roof was insulated and complete within hours. I was amazed. It has made a huge difference. The first phone call I made was well answered and dealt with efficiently and pleasantly. Those completing the job were friendly and professional. They chatted to me hopefully as they completed the work.
Sarah, Surrey Posted on 11/12/2017 , work completed 11/12/2017
Got there in the end.
Customer Service
Quality
Value
We are very pleased with the finished job, and meets our expectations. There were a few issues, but this was corrected to our satisfaction.
Mark, West Yorkshire Posted on 30/11/2017 , work completed 30/11/2017
Prompt, Professional, Excellent Job
Customer Service
Quality
Value
Very competent team that did the installation. The Director and his wife provided excellent service.
Stanley, Lancashire Posted on 04/11/2017 , work completed 04/11/2017
Fabulous Job
Customer Service
Quality
Value
Clear information about the product before installation. Installation was very professionally done. Delighted with the installed product - performing exactly as advertised.
Which? Trusted Traders Consumer Posted on 21/10/2017 , work completed 21/10/2017
Excellent Job
Customer Service
Quality
Value
From first contact, the company were a pleasure to deal with. Helpful and efficient, they made ordering and preparation simple and quick. The installation went exactly as scheduled, was done professionally and with care. I was delighted with the end result. Any queries I had were quickly dealt with and I cannot praise this company too highly for their customer care.
Graham, Devon Posted on 16/10/2017 , work completed 16/10/2017
Excellent professional job
Customer Service
Quality
Value
Prompt, friendly and professional fitters-liked their tea! Did the job without fuss in the time agreed (one day to fit) and left everywhere clean. Would recommend to anyone. Has transformed our conservatory into a useable room, whatever the weather (hot or cold)
Vivien, Kent Posted on 16/10/2017 , work completed 16/10/2017
Good Product
Customer Service
Quality
Value
Good communication with the company from start to finish. Workers punctual and clean workers who ensured the job was completed on time. Product good and with plaster ceiling the conservatory is transformed.
David, Clwyd Posted on 27/09/2017 , work completed 27/09/2017
Excellent job - very impressed
Customer Service
Quality
Value
Prompt service. Neat and tidy workmen. Job finished on time and area left clean. Very fair price and extremely pleased with the result.
Judi, Lancashire Posted on 26/09/2017 , work completed 26/09/2017
An excellent job
Customer Service
Quality
Value
We were told by the director of this company that two people would arrive on the morning the job was to be done and it might take until at least 7 or 8pm to complete. He made claims that the job would be clean and free from dirt, also that the conservatory would be much warmer after completion. Only part of this was true! On the day only one man turned up and he had completed the job by 2pm so that part of his prediction was wrong! What was correct was how clean the job was and how much warmer the conservatory is now. The room is slightly darker but we have had a lot of dull weather and it isn't much darker. Any slight loss of light is nothing compared to the extra warmth!
Colin, Merseyside Posted on 20/09/2017 , work completed 20/09/2017
Brilliant job!
Customer Service
Quality
Value
Transformation of my cold conservatory. Now a usable space. Great finish and very professional workmen. Very very pleased.
Josephine, Peeblesshire Posted on 18/09/2017 , work completed 18/09/2017
Prompt and professional
Customer Service
Quality
Value
Very good workers and a brilliant job was completed.
Robert, Lincolnshire Posted on 07/09/2017 , work completed 07/09/2017
Very Pleased
Customer Service
Quality
Value
They arrived promptly, the work was carried out to a high standard. The job was completed the same day. They cleaned up afterwards. We were very pleased with the workmanship and the finished product.
Robert, Lancashire Posted on 04/09/2017 , work completed 04/09/2017
Brilliant job
Customer Service
Quality
Value
We've just had our conservatory insulated & plastered. What a professional, helpful & lovely company to deal with at all levels. This work has added an additional room. Thanks.
Debbie, Gloucestershire Posted on 02/09/2017 , work completed 02/09/2017
Prompt and quick
Customer Service
Quality
Value
Although happy with the end product, disappointed no follow-up from the company to ask if we were happy.
Elaine, Cumbria Posted on 25/08/2017 , work completed 25/08/2017
Excellent
Customer Service
Quality
Value
Completely satisfied with the administration, the work and the workers. The job was completed earlier than the original estimate which was a bonus. The lads worked really hard and cleared everything up afterwards. Highly satisfied.
Bill, Lancashire Posted on 04/08/2017 , work completed 04/08/2017
Punctual & proficient
Customer Service
Quality
Value
Arrived on time. Quickly set to and completed job in short time. Tidied up. Didn't drink too much tea!
Barry, Staffordshire Posted on 18/07/2017 , work completed 18/07/2017
Recommended.
Customer Service
Quality
Value
Efficient, timely and professional workmanship. Communication was good throughout and the price was reasonable. I would recommend to my friends.
Anne, Derbyshire Posted on 08/07/2017 , work completed 08/07/2017
Very highly recommended to anybody!
Customer Service
Quality
Value
We had our conservatory roof lined and insulated. We originally found them on the internet along with several other companies. We rang several others and even though Conservatory Roof Insulation Ltd were a million miles from us, they came down and even offered us a discount as we worked our dates around their workmen being in the area. Julian, the director was fantastically helpful, easy to talk to and very honest. The best part was when was the after care service, they have called to make sure everything is still ok and make sure we've not had any problems. Very highly recommended to anybody!
Which? Trusted Traders Consumer Posted on 03/07/2017 , work completed 03/07/2017
Very professional
Customer Service
Quality
Value
As weather was continual rain they did a excellent job.
Dorothy, Lancashire Posted on 22/06/2017 , work completed 22/06/2017
Wholeheartedly Recommended
Customer Service
Quality
Value
We had our conservatory insulated in April and are very pleased with the results. When doing the site survey they discovered a small leak in it's roof and this was fixed during the installation which we are very great-full for. The fitters were very good and worked extremely hard.
Which? Trusted Traders Consumer Posted on 27/04/2017 , work completed 27/04/2017
Very happy with our conservatory.
Customer Service
Quality
Value
We had our conservatory insulated around 2 months ago and are very pleased with the results. It is so much more usable now, cool in the day and warm in the evenings. The customer service we received was excellent, communication was very good and we were kept up to date so we know exactly what was happening and when. The installation team worked very hard and even stayed late to get everything completed in one day.
Which? Trusted Traders Consumer Posted on 12/04/2017 , work completed 12/04/2017
Very happy
Customer Service
Quality
Value
We had our conservatory ceiling insulated. The service was very good from start to finish. Quick, courteous, professional and importantly explained everything as they went a long. We are very happy with the results.
Which? Trusted Traders Consumer Posted on 12/04/2017 , work completed 12/04/2017
Would not recommend
Customer Service
Quality
Value
Customer Service: CRI given 3 opportunities to fix their mistakes, but they were unable to do so. We arranged to have an independent builder estimate the cost of the necessary repairs and to have him carry out the job. CRI agreed to pay the estimate of £1800. As tiles were removed further problems were uncovered resulting in the total cost increasing to £5000. Despite being presented with evidence of the scale of work which was necessary due to the incompetence of CRI we received only the initially agreed £1800. Legally correct. Quality: Faults on job- • Lack of eaves tiles • Incorrect tile overlap • Insufficient leading • Pitch of roof • Felt in guttering • Guttering running the wrong way • Over fill of skip • Garden left in dangerous state • Tapco (tile manufacturers) also raised concerns about the work carried out by CRI stating, “this is unacceptable and invalidates the warranty [of Tapco tiles]” and regarding the lack of eaves tiles “obviously the roofer did not know what he was doing”. Value: •Initially quoted £2000 to insulate our roof. Re-quoted £10,000 once work had begun. •Arranged discounted price (£8000 due to hassle caused) to tile and insulate the whole conservatory roof. CRI offered us a payment plan. •Total cost £13,000 (£8k initial work, £5k remedial work) offered compensation of £1800 to fix errors •This job has now cost us a total of £11,200. It was initially quoted as £2000. Don’t make our mistake.
Customer in Lancashire Posted on 23/03/2017 , work completed 18/12/2018
The trader replied (on 14/12/2020)
You originally purchased our interior insulated ceiling system for £1,900. On survey, structural roof issues were found, so the interior system could not be installed. So as a favour we sub-contracted a tiled roof replacement company for you, their Quote was £7000 you agreed to this installation. We didn't increase the price as you falsely stated. 6 months later you had only paid 5 instalments? You said you weren't going to pay the £1,000 balance because you had a builder friend visiting your home at the time and commented that he would have installed differently? even though he admitted he had never installed a lightweight conservatory roof replacement system before? He put sufficient doubt in your mind though? You then informed us that you wanted our roof system changed to your friends design and you wanted us to pay for it to be done? We informed you that there was nothing wrong with the roof system we had installed. We sent our surveyor and he confirmed this. As a good will gesture, we agreed to pay his estimate of £2,000 once we had seen photographic evidence of his changes. We heard nothing back for months and presumed you had decided not to make the changes your builder had suggested? Then out of the blue your builder rang us saying his bill had now increased to £6,000 ? We eventually received photos but observed that all the changes hadn't been made as agreed on his original estimate. We did reluctantly pay his original bill. We no longer install tiled roofs.