Continental Fireplaces Limited

After spending four months looking for a suitable installer we noticed a Continental Fireplaces van in the area. We spoke to the team, they came out to us immediately after finishing that job, to assess and give advice to us. Their professional, knowledgeable approach made them stand out from all other installers. The work was quickly and competently completed. Communication with the office team and installers was excellent. I emphasis that all the work was of a high quality, but I must put in a special word of thanks for the smooth plastering work. I would definitely use them again and recommend them.

I can't commend this firm highly enough. Very helpful office staff, very efficient, and those who came out to fit the fire were very professional and tidy. The fire looks great as well!

From the outset, we received an excellent service from Continental Fires. The quotation covered all that we required and the installation was excellent. Jeremy, the fitter and the 2 electricians took great care and any mess was completely cleared away afterwards,

The range of products was extensive and the sales team were able to answer all our detailed questions frankly and patiently as we visited the showroom many times before making our final choice, of a Jotul burner which fits our living room both proportionally and in output. All the staff, including, Adam, Jeremy, the two fiiters that we spoke to as they finished installing our beautiful Jotul yesterday, promising to return and commission it before we moved in, and not forgetting Jane from their office, could not have been more helpful.

After years of improving the insulation of the house, we were finding our existing 12kW log burner overpowering to say the least. Plus ever since it was fitted we had been putting up with smoke spillage whenever the door was opened and so we visited the Continental Fires showroom to see if they could suggest a better option for us. They arranged for Jeremy to call around and he recommended fitting a Woodwarm Fireview Eco (5kW) together with a completely new flue. Two weeks later Jonathon and Matt arrived to fit the fire. Once they got the register plate out, and we could see the old flue, it was obvious why the fire had never worked properly. It was an odd mix of various pipes and bends fitted to accommodate the existing external flue which had to remain as this is a listed building. The new flue is a work of art, it’s such a shame that now the register plate is back no one will ever see it again. The way they have connected the flue through the plate and into the fire, which is visible, is extremely neat. A massive improvement on what we had before. We are really impressed with the Woodwarm fire, we hadn’t heard of them before and just went with Jeremy’s recommendation but it’s a massive improvement on the very famous make of fire we had previously. We are very glad that we took the plunge and decided to swap our log burner, even happier that we chose Continental Fires to do the work for us.

The office staff are always polite, cheerful and helpful. The service carried out on my gas fire was done efficiently and any questions I had were answered clearly by the extremely pleasant Jeremy West.

Without doubt I would recommend Continental Fireplaces to anyone. From our visit to the showroom to the installation, the service has been impeccable. Quotation received very quickly even though the showroom was very busy and then what seemed (to me) a super quick installation! No mess, very friendly and informative installers.

Many thanks to Jane, Jeremy, Matt, Jonathan, Ashley, and the young man who kindly helped us in the showroom - not forgetting Andy the plasterer - who did a great job in fitting a new stove and chimney breast over two days, 10th-11th September 2024. Everything, from start to finish, was done with care, courtesy, efficiency, and skill. We are very please. Thank you again.

Ordered a fire for my 90-year-old mother - From the very first visit to view the location and explain our options, Continental Fireplaces were an excellent company to deal with. They gave friendly and helpful advice, along with an honest assessment and appraisal of what would be required, and where any stumbling blocks (such as clear chimney) might be encountered. Communication from start to finish has been excellent and their staff friendly, helpful and professional, leaving my clean and tidy. I am delighted with the job they have done and would highly recommend them to anyone.

Having recently had a wood burner installed by Contintental Fireplaces, we can highly recommend them. The tradesmen - Matt and Andy - who completed the job were cheerful and clearly enjoyed their work and their attention to detail couldn't be faulted. They certainly are a credit to the company. Jeremy, who done the initial survey, later came to advise us on how to get the best from the fire. He even gave us a bag of dried wood to get us started. From the point of sale to final commissioning everything was done when agreed and to a first class standard. Sincere thanks to all at Contintental Fireplaces. We will have no hesitation in recommending you in the future.