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Cotswold Heating Solutions Ltd

4.9

103 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Cotswold Heating Solutions is a family run business situated in the heart of the beautiful Cotswolds but servicing customers way beyond. We provide our customers with the very latest in modern, efficient and stylish RadTherm German electric heating and Sunamp hot water systems.

What drives us is our passion to bring you the future of electric heating which will in turn give you ultimate control and subsequently, the ability to manage the heat you use and therefore achieve lower energy bills.

At Cotswold Heating Solutions we realise that reputation is everything and word of mouth recommendation is the best form of marketing. A large proportion of our business comes directly from recommendations from customers whom have experienced what we have to offer and love the bespoke solutions we offer.

We always carry out a FREE home survey which ensures that we meet your exact requirements as well as those of your home.

What we do

  • Heating contractors

  • More Services

    • electric heating installation
    • electric radiators

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
103 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
The perfect solution
Customer Service
Quality
Value
When we first bought our apartment the only heating was night storage running on eco 7. We knew very early on that this will not do and it g=had to be replaced with a more modern, convenient and maybe even a lower running cost. The problem for us that due to the property being Grade 11 listed Gas would be very difficult to install so electric had to be the way. I looked at various options and quotations and arriving at Cotswold Heating Solutions ticked all the boxes. We had a very good and clean installation with an Elkatherm system that worked a treat. But I made a mistake... I failed to have a radiator in our spare room which I use either as a study and a second bedroom. Over a year later I called Simon, the MD and requested this to be done. Maybe a week or two later and it was fitted - perfect. It was fitted superbly well, no panic and now our apartment is so ready for winter. Fitting these radiators may not be the cheapest solution but for us its about our comfort and thats where CHS come into their own. The programing took me a while to get my head around but now we're there. And to use an old expression 'we should have done it ages ago' - with Cotswold Heating Solutions. If this reads like a solid piece of promotional advertising copy, then its only because the service and the product deserves it. Brilliant, cant say better than that.
Customer in Gloucestershire Posted on 02/11/2021 , work completed 28/10/2021
The trader replied (on 03/11/2021)
Many thanks for your lovely review. It was a pleasure to be able to help again and we hope you enjoy your Elkatherm heating for many years to come.
Fantastic service
Customer Service
Quality
Value
From start to finish Cotswold Heating Solutions were brilliant. They surveyed our house and installed our radiators so quickly and were professional and polite throughout. Wouldn’t hesitate to recommend them if you need a heating solution!
Customer in Wiltshire Posted on 02/11/2021 , work completed 02/11/2021
The trader replied (on 03/11/2021)
So glad we were able to assist with the heating in your new house. As you had no heating it was important for us to be able to prioritise your order and I am pleased we were able to complete the installation in such a short space of time.
An efficient, technically competent and courteous service
Customer Service
Quality
Value
Cotswold Heating Solutions had been recommended to me by an experienced sustainability consultant and colleague, who provides an advisory service to Parochial Church Councils in the Diocese of Gloucester. My own domestic scheme involved C.H.S. advising on the product, the sizing and installation of three Elkatherm rads. in a reasonably large house extension. The whole process, including deferring the installation for the build to catch up with the wiring second fixings, was handled with care and attention to detail; with a very efficient installation team that happened to be led by a member of the C.H.S. family business. It has been good to support a local business, and we wish it well for the future.
Customer in Gloucestershire Posted on 01/11/2021 , work completed 28/10/2021
The trader replied (on 03/11/2021)
Great to hear that you are really pleased with your Elkatherm radiators. We love to work with customers recommended to us and as a family business we strive to go that extra mile to ensure that the entire client experience is as good as it possibly can be. Thank you for a great review and we wish you many years happiness with your Elkatherm radiators.
Installation of two Elkatherm radiators
Customer Service
Quality
Value
I was directed to Cotswold Heating Solutions by another company in the Elkatherm group who suddenly realised they didn't actually cover my area. My enquiry was dealt with very efficiently, including an apology for the situation, which was not their fault. The radiators were installed in the estimated half a day and I was shown how to operate them. It's still early days but initial calculations seem to indicate that costs will be comparable with the previous gas central heating, and the property is at the temperature I need.
Customer in Somerset Posted on 24/10/2021 , work completed 29/09/2021
The trader replied (on 03/11/2021)
Thanks for your positive review, it was a pleasure dealing with you. Customers converting to Elkatherm electric heating from Gas central heating is a huge part of our business and we like to think we are rather good at it! I'm glad the running costs seem to be similar to that of your old gas system and this is what many of our customers report back. The future is electric and with Elkatherm's A++ Energy Performance Rating, the time to be worried about running costs of electric heating is now over.
Fantastic Service!
Customer Service
Quality
Value
Needed to replace 2 old night storage heaters and had several companies out to quote. Simon (the managing director) was very friendly, knowledgeable and informative during the survey. I felt very assured that the Elkatherm radiators were the perfect choice for me. One of the things I love about them is their A++ energy performance rating. Having used the radiators I can only say how impressed I am with ease of operation and their great looks. I won't hesitate to recommend this wonderful family company to all my friends and family!
Alice in Gloucestershire Posted on 19/10/2021 , work completed 01/10/2021
The trader replied (on 21/10/2021)
Thanks Alice, we are pleased to hear how happy you are. We really appreciate the positive review and shall pass on your feedback to the entire team that has been involved in your installation.
Dissatisfied customer
Customer Service
Quality
Value
Think very carefully before using this company. No consideration was given to the lack of sockets by the salesman. This necessitated additional costs to provide spurs to radiators. After having paid £10k and losing programming during a recent power cut, I am now told it is not their problem. The call out to reprogram will be £80 plus VAT - shameful.
Customer in Gloucestershire Posted on 18/10/2021 , work completed 29/09/2021
The trader replied (on 19/10/2021)
I'm really sorry to hear you are disappointed. During the survey by our engineer (we don't employ sales people) it was explained that each radiator would plug directly into an existing socket. You were happy with this, but before installation decided you would rather us install additional power points which we duly did for you. Following a power cut it was only your towel radiator that needed reprogramming and we provided you with instructions and online video tutorials to help. We also offered to attend for a small, discounted charge which, seeing as it was through no fault of ours is surely fair to cover the cost of sending an engineer out? We wish you had spoken to us directly before leaving a negative review but please feel free to call us on 01453 368030 to chat this through if you wish.
New Elkatherm radiators!
Customer Service
Quality
Value
I am so pleased with both my new heating system and the friendly professional assistance from Simon and all the staff I engaged with from my first phone call until the installation of my 4 Elkatherm radiators. I was seeking to remove my ancient storage heaters and couldn't be happier with my choice. The old radiators were removed and the new ones installed in optimal new locations in my flat. The work was done just as Simon described it would be and at the costs he quoted on his initial visit to my home. The 2 men, Ricky and Charlie, that installed the radiators were friendly, respectful, engaging and exceptionally tidy throughout both the removal and installation process. They arrived at the time they said they would that morning and had the job completed by early afternoon. They were also very patient in their teaching session for using the system once the job was completed. I could not be happier with Simon and his team, as well as the product they have installed. Thank you Cotswold Heating!
Customer in Oxfordshire Posted on 18/10/2021 , work completed 14/10/2021
The trader replied (on 21/10/2021)
Thanks for such a lovely review. So glad you are pleased with your new Elkatherm heating and hope that you enjoy many years of highly efficient heating. We have passed on your kind remarks to the whole team.
Disappointing
Customer Service
Quality
Value
I engaged this company to install an electric heating and hot water system in my Victorian terraced house. The managing director, who is a qualified electrician, came to carry out a survey. He did not look to see if the existing electrical system was suitable to support the new installation. It wasn’t. An hour after the installation team left I had no electricity on the ground floor. They came later to provide a temporary remedy. The MD, Simon Rhys-Davies states “your electrical installation and associated condition is not our responsibility “. I would agree. However, I would suggest that the installation of a new system should not be sold to a customer without checking that the existing electrics can support the new installation safely.
Customer in Bath and North East Somerset Posted on 11/10/2021 , work completed 22/09/2021
The trader replied (on 12/10/2021)
Many thanks for your review. We value all feedback, both positive and negative as it helps us to maintain our very high standards. On this occasion I am sorry you feel that we fell short of the mark. Unfortunately your existing electrical installation harboured an electrical fault that was not evident during initial survey and only presented itself following the installation. However, we responded to the problem that evening, sending an engineer out at 21:30pm to investigate. We then ordered materials required and carried out a second visit to rectify the problem for you and all at no charge, even though it fell outside of our remit and agreed scope of works. As a family company we always go above and beyond and that is what we feel, sets us apart from our competition (as can be seen from all the other glowing reviews here) but we can only apologise that you feel this wasn't the case. Going forward we wish you all the best and hope that you enjoy your new heating and hot water solutions for many years to come. The CHS Team.
Goodbye night storage heaters ,welcome Elkatherm radiators
Customer Service
Quality
Value
With great pleasure I fully endorse the previous reviews of the excellent service provided by Simon Rhys-Davies and his team at Cotswold Heating Solutions. From my initial enquiry until the installation of my two radiators I received advice, reassurance and immediate responses to my emails. The two splendid electricians proceeded in a most workmanlike manner. All this was not easy for the team as I am deaf but communication was facilitated by everyone writing down answers and comments. There was a further complication as I live in a retirement flat and I had to submit details about Cotswold Heating to the management company before getting permission to proceed. I thoroughly recommend Cotswold Heating for a first-class service.
Customer in Wiltshire Posted on 03/10/2021 , work completed 29/09/2021
The trader replied (on 13/10/2021)
Thank you for your lovely review. I have passed on your comments to our electrician's who also appreciate your kind words. As you know, we are fully conversant with the paperwork/insurance requirements of retirement management companies and do all we can to assist customers with the completion of these forms. Anything to make life easier for the customer! Enjoy your new heating.
Elkatherm radiators and Sunamp water heater
Customer Service
Quality
Value
Fantastic service from start to finish. Very helpful in every way, always fast to respond to phone calls and e-mails a family run business that take pride in there work. 6 radiators a bathroom towel rail and sunamp water heater fitted in just a day by a team of three,clean tidy work as well. There was a small problem that was total out off there hands but it was dealt with so well and an offer of free replacement and free fitting was given with no fuss. Ongoing communication is great and i feel help at anytime is just a call away. I would not hesitate in recommending them Many thanks to Cotswold heating solutions
Trevor in Swindon Posted on 30/08/2021 , work completed 23/08/2021
The trader replied (on 13/10/2021)
Thanks for your comments Trevor and we are pleased you are enjoying your Sunamp and Elkatherm radiators.