Creativ Energy

I had a fantastic experience with Creative Energy Company from start to finish. The service was outstanding, beginning with the initial survey carried out by Islam, who was professional, knowledgeable, and very helpful in explaining everything clearly. The whole team were friendly, organised, and made the process smooth and stress-free. A special thank you to Baily and Phill, who completed the installation work. They were absolutely brilliant — punctual, hardworking, and extremely professional. The installation was done to a very high standard, with great attention to detail, and they kept everything tidy throughout the job. The entire team showed excellent communication, and I was kept informed at every stage. I’m very happy with the final result and the quality of the work. I would definitely recommend Creative Energy Company to anyone considering solar panels. Great service, great team, and excellent workmanship!

I recently had 16 solar panels and a battery system installed by Creative Energy. The installation and scaffolding teams were excellent — professional, tidy, and efficient, and the system appears to be working as expected. However, the sales and payment explanation was disappointing. At the start, I was told there would be no cost and that Barclays Bank was supporting the scheme. Only at the end of signing was I told about a £500 deposit and that once the order was placed, cancellation was not straightforward. This important detail should have been explained at the beginning. I was also later informed about a £92.25 monthly charge for 25 years through Octopus Energy, which was not made clear initially. I felt pressured to continue after paying the deposit. So far, the monthly payment does not seem to reduce my electricity bill as suggested. Customers should receive clear information about deposits, cancellation rights, and realistic savings. Despite excellent installation, the lack of financial clarity left me feeling uncomfortable as a vulnerable pensioner.

They turned up before 9am as they said the would job was finished in the time scale they said it would very happy

Decided last year to get solar panels installed. The team from Creativ Energy were first rate from the initial survey to the complete installation of the system. I would recommend this company without hesitation, they are professional in all aspects of what they do. Both their customer service and installation teams are helpful and professional at all times.