Endorsed by Which?

CRK Windows LTD

5.0

64 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 09:00–13:00
  • Sunday - Closed

Why you can trust this trader

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About

At CRK Windows we have built an enviable reputation and loyal client base producing quality products at down to earth prices. We offer an unrivalled range of home improvement products all under one roof.

Established in 1977, we're a family run organisation with a team of experts who will manage your project throughout and offer an excellent after sales service. We're based in Hertfordshire and are a trusted installer of the highest quality VEKA products, and all installation come with Independent Network's 10-year insurance backed guarantee.

About Independent Network
Way back in 1996, when the double-glazing industry was in its infancy, a group of proud, hard-working installers, all using industry-leading VEKA products, came together to form Independent Network. An organisation that would let them prove their commitment to quality, craftsmanship and service that is second-to-none.

What we do

  • Glaziers

  • Double glazing

  • Doors

  • Conservatories

    • Conservatory Roof replacement
    • Sun Lounge
  • Roofers

    • Roof Light
    • Roofline
    • Cladding
    • Guttering, fascias and soffits
  • Building construction contractors

    • Porches
    • Canopy
  • Garage door repairs and installation

  • More Services

    • windows
    • window

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
64 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Fabulous windows, fabulous service
Customer Service
Quality
Value
We had three double glazed aluminium windows fitted upstairs. The two fitters worked quickly and efficiently and made a great team. They left the house clean both inside and outside. This is the fourth time we are using CRK for windows and/or doors and we have always found them to provide a professional and friendly service both on the admin and fitting side.
Customer in Hertfordshire Posted on 23/03/2022 , work completed 10/03/2022
Replacement front door - fantastic
Customer Service
Quality
Value
We recently replaced our front door with one from CRK and are absolutely thrilled. The previous one had a very bad draught, and it became apparent during the fitting that this was due to the wall on one side not being straight. The fitter had to make some adjustments to fit the door properly, but he did a brilliant job. The door fits perfectly, the quality is brilliant, and he left no marks or rubbish anywhere. We are still getting used to having such a lovely door, and are hoping to replace our windows with CRK next year! We would recommend CRK without hesitation.
Customer in Central Bedfordshire Posted on 28/12/2021 , work completed 15/12/2021
Great Work
Customer Service
Quality
Value
From first meeting staff in the showroom to completion of the composite door installation (by the most competent Tim) we felt confident in our choice of supplier. No problems encountered and all questions answered. Will recommend CRK, without hesitation, to anyone who has the need of such installation.
Customer in Luton Posted on 16/12/2021 , work completed 15/12/2021
Windows and Door
Customer Service
Quality
Value
Well worth the wait, the finished job is better than expected. A pleasure doing business with this company from the moment I entered their showroom to saying goodbye to the installers. Can't rate them highly enough.
Paul in Hertfordshire Posted on 30/11/2021 , work completed 30/11/2021
A professional Company
Customer Service
Quality
Value
CRK have fitted all of the windows and doors in our house over the years and always do a very good job. They offer a professional service, provide quality products and are always quick to respond with any queries or problems. Staff are very polite from Alex in Sales, Kevin remedying issues and Laura and Sarah in the office. We have just had patio doors fitted in another property and again a very good job done and very tidy. They were quick to visit, quote and complete the job within 6 weeks. Wouldn't hesitate to recommend this company and would always use them.
Customer in Hertfordshire Posted on 03/11/2021 , work completed 26/10/2021
I wouldn't go anywhere else
Customer Service
Quality
Value
I've had all my Windows installed by CRK over the years, they provide great options suitable for your budget and the installation team worked hard during the entire day's and left my house clean and tidy.
Customer in Hertfordshire Posted on 03/11/2021 , work completed 18/10/2021
Worth waiting for
Customer Service
Quality
Value
It took several months for our order to be processed but when completed it was worth the wait. The work was professionally undertaken and we are very happy with the work and quality of the door , frame and side panel. We would recommend this company. Ron
Customer in Hertfordshire Posted on 03/11/2021 , work completed 16/10/2021
Replacing two windows and a door
Customer Service
Quality
Value
We are so pleased with the whole installation and how well it went from the moment the arrived. Two very friendly and courteous men who turned up on time and worked hard throughout the day did a brilliant job. There was absolutely no mess and did a professional job.
Customer in Central Bedfordshire Posted on 28/10/2021 , work completed 01/10/2021
Replacement Door
Customer Service
Quality
Value
All aspects were professional from the meeting with the sales Rep, Alex to the fitters who completed the job to our satisfaction. On that basis I would happily recommend CRK
Lucy in Hertfordshire Posted on 17/10/2021 , work completed 19/08/2021
CRK Windows 22/09/2021
Customer Service
Quality
Value
Courteous installer who worked steadily without many breaks and did a thoroughly competent job of installing 3 windows. The result is first class. The 3.5 month wait between ordering and fitting was not ideal.
Customer in Hertfordshire Posted on 23/09/2021 , work completed 22/09/2021
Excellent product, well fitted.
Customer Service
Quality
Value
I want to say how happy we are with the door and the manner in which our fitter, Dan installed it, his work was neat and tidy, and his cheerful and friendly demeanour makes him a great ambassador for the company. The external grey combined with the internal Irish oak finish looks excellent and does a great job of matching the finish of our internal doors. All in all CRK have completed the job in a very professional manner and other than some delays due to suppliers and our mid-order change of specification we are very happy with our new composite front door.
Neil in Hertfordshire Posted on 13/09/2021 , work completed 11/09/2021
Very professional service
Customer Service
Quality
Value
I've used this company previously and was so happy with them that I have used them again. They installed 4 new sash windows at the front of my house over 2 days and were extremely professional. They cleared up properly after the first day of installation and I have no issues with them at all. I have recommended them to other people too, who I know have been very pleased with their work.
Sarah in Hertfordshire Posted on 07/09/2021 , work completed 03/09/2021
French door replacement - good quality, polite and skillful fitter
Customer Service
Quality
Value
The service from giving advice on which door to buy, measuring up and fitting has all been excellent. Our house is old so we needed a wood-effect PVC French door. There is a good showroom with plenty of real doors and windows to look at as well as photos taken from previous customer jobs. The door was difficult to fit but Danny did a great job of making good the walls afterwards and took care to make sure that it looked good. He was polite and friendly and cleared up all the mess before he left. The doors look great, work perfectly and I would highly recommend CRK to others.
Abigail in Hertfordshire Posted on 25/08/2021 , work completed 18/08/2021
Totally recommend these guys
Customer Service
Quality
Value
We had 3 new windows, a new front door and bi-fold doors to the rear. From start to finish the service was excellent, from the original house visit, through choosing the right products, helping us 'customise' a couple of things and through installation. No mess, no fuss, just good service!
Customer in Hertfordshire Posted on 18/08/2021 , work completed 03/08/2021
Replacement Windows
Customer Service
Quality
Value
From first visiting the showroom right through to the installation, I found all the staff members professional and obliging. Bruce & Alex were helpful in advising on the best product for our needs. Sarah & Laura keep us informed of our install date and our payment plan. Gary carried out the installation, arriving on site 7.45 until 17.50 Nothing was too much trouble, they worked non-stop whilst being considerate and careful of our home, constantly clearing and tidying as they went. Gary's determination to provide the best installation possible was his aim, and he surpassed that by miles. Jake assisted with the install, had only been with the company a few weeks, but already showed that he was keen to learn and do his best. We now have 4 perfect windows and the transformation of the rear of our house is better than we could have imagined. CRK Windows are a well-run company providing a quality product along with a dedicated staff offering an outstanding service.
Gerry in Hertfordshire Posted on 10/08/2021 , work completed 06/08/2021
Competent and efficient installation
Customer Service
Quality
Value
Have already had the front door done by this Company and decided that the back door possibly needed greater security than the front one so arranged for this installation. Dealt with by a pleasant and competent fitter.
Customer in Hertfordshire Posted on 04/08/2021 , work completed 24/07/2021
Excellent Service and product
Customer Service
Quality
Value
Very professional service from beginning to end. The fitter was very friendly and highly proficient. I am extremely happy with the service I received and my new door. This is the second time I have used CRK and would highly recommend them to friends and family.
Customer in Hertfordshire Posted on 29/07/2021 , work completed 27/07/2021
Excellent from start to finish
Customer Service
Quality
Value
Alex Dukes was excellent throughout. The installation team were magnificent and left the site spotless. The job was flawless and I would recommend CRK Windows to any of my friends. I am getting my front door from them soon.
Desmond in Buckinghamshire Posted on 14/07/2021 , work completed 03/06/2021
Very pleased with product and installation
Customer Service
Quality
Value
CRK have replaced all the windows in the house and we are very pleased with the result. From our first inquiry and showroom visit, we have found them very helpful and patient with our initial indecision concerning design and colour. Bruce Roper helped us finally choose and the result has transformed the look of the house just as we hoped it would. The work was carried to the agreed schedule and the installers were very friendly and helpful indeed. We now need to replace entrance doors and have no hesitation in seeking advice and quotation, with CRK to complete the work us. We will certainly recommend the company.
Roy in Hertfordshire Posted on 05/07/2021 , work completed 01/07/2021
Excellent Company - Highly Recommended
Customer Service
Quality
Value
CRK have recently replaced all of our windows and external doors - it was a big job with 21 windows, 4 French doors and 1 set of bi-folds being changed and our experience of CRK throughout the whole process was excellent. Customer service and communication was very good from our first contact with the company through to completion. Pricing was incredibly straightforward (there was no heavy sell just lots of information to allow us to make up our own mind) and feels like good value for money. The installers were brilliant - efficient, tidy, pleasant and really easy to have in the house. We were told the job would take 7 days and it did, with the installers even working through heavy rain. We're really happy with the finished result, the new windows and doors look great and we would highly recommend CRK!
Claire in Hertfordshire Posted on 30/06/2021 , work completed 22/06/2021
That Personal Touch
Customer Service
Quality
Value
Although I preferred to place our new window order with another supplier, my wife insisted that, although CRK were a little more expensive, they were the right choice. I'm glad I listened to her, as all stages of our order were executed in a friendly and personal way. Their suggested window style, for some of the windows, also proved to be a great success. A special thanks to Alex, who popped in recently to look at the windows, just to check and ensure we were still happy, and we certainly are.
David & Melanie in Buckinghamshire Posted on 15/06/2021 , work completed 02/06/2021
Very happy with product and fitting
Customer Service
Quality
Value
Very good professional service from beginning to end. The windows are extremely good and the fitters were professional, efficient, friendly and left the place immaculate.
Paul in Hertfordshire Posted on 02/06/2021 , work completed 05/05/2021
Great service and workmanship
Customer Service
Quality
Value
We have used CRK several times now and the company has always provided excellent service and value for money. Bruce Roper is friendly, knowledgeable and informative, providing the advice we needed. The installers were very polite and tidy workers. Overall, we are delighted with our patio doors and would not hesitate to use them again. We would definitely recommend.
Customer in Hertfordshire Posted on 02/06/2021 , work completed 10/05/2021
Great People To Do Business With
Customer Service
Quality
Value
We had known of CRK for many years and probably asked them to quote for windows in the past but this was the first time we have used them. We had been looking round at various suppliers, albeit limited by Covid restrictions, but were undecided between sliding patio doors and bi-folds. It was only the display, demonstration and explanation provided by CRK in their showrooms that allowed us to make our decision for sliding patio doors. The guy that came to survey the house was very knowledgeable and took care to explain how the floor and plasterwork would need to be cut back and what the new doors and repairs would be like following installation. The installation team worked cleanly and efficiently. Cover sheets over everything. Politely asked it they could assemble the frames on the lawn. First door set in on day one and preparation for the second. Day two the job was completed and looked wonderful. All the old materials and rubbish was bagged and taken away. The site was left cleaner than it was on their arrival! Unfortunately there was a spot on the inside of two of the panels but the fitters had noticed these and reported the need for replacement. A week or so later the same team were back again, dismantled the frame on the doors needing the replacement glass, replaced the glass and refitted the doors. Once again a clean efficient friendly service. Wonderful people to do business with, kept me informed all the way through and could not have been nicer.
Customer in Hertfordshire Posted on 02/06/2021 , work completed 14/05/2021
Great Product and Staff
Customer Service
Quality
Value
Called CRK in for quote after seeing a local job & discussing. Their response led to the call. Had whole house done which included several windows, front door, side doors, patio door and french door. From start to finish, cannot recommend this company enough. From products chosen, a fair price, itemised schedule of works, administration, delivery, fitters, tidyness and Covid awareness 10/10. If only all companies were like CRK, their would be a lot of happy customers. Lessons could be learned by others!
Bell in Hertfordshire Posted on 26/05/2021 , work completed 13/05/2021
Window Replacements x 5
Customer Service
Quality
Value
Polite, efficient and effective service. Five windows replaced on a wet day. Fitting team worked hard and efficiently and completed the work in one day. Internally and externally everything left clean and tidy. I have no hesitation in recommending this company.
Jacky in Hertfordshire Posted on 19/05/2021 , work completed 13/05/2021
Wonderful Transformation
Customer Service
Quality
Value
We contacted CRK to discuss having the all the windows and external doors replaced. Bruce Roper came to see us, and was extremely helpful, he suggested putting a patio door in the dining room instead of putting a window back in and we are so glad we did, it has made a fantastic addition to our home. The products are 1st class, communication from 1st visit by Bruce to installation was very timely and clear. The installers, Dean and Daniel were extremely professional and hard working, and we are very very pleased with our new windows and doors.
Customer in Hertfordshire Posted on 14/05/2021 , work completed 13/05/2021
Highly recommended
Customer Service
Quality
Value
This is the third occasion I have used CRK Windows and have no hesitation in recommending them. All personnel have been very professional, helpful, courteous & friendly. The quality of the products and installation workmanship have been very good and their prices always competitive.
Colin in Hertfordshire Posted on 10/05/2021 , work completed 08/05/2021
Excellent service by this professional company
Customer Service
Quality
Value
CRK Windows have been helpful from the first contact to the final visit of the installers. The purchase was made easy with a simple review of our needs and transparent price. The survey visit was quick and paid careful attention to a specific requirement. The installers were well briefed on the requirements and carried out their work very quickly, very tidily and left us with an installed product exactly as we required. I will use this company again and recommend them without hesitation.
Customer in Hertfordshire Posted on 05/05/2021 , work completed 22/04/2021
Great new front door!
Customer Service
Quality
Value
From the off CRK have been a joy to deal with. Following on from a relative’s recommendation Alex quoted a competitive price and was very helpful in ensuring that the design fully met our requirements. No heavy selling. Follow up after ordering - surveying, invoicing, installation arrangements - was first class. Installer, Kevin, arrived as arranged and did a great job. Precise, neat, tidy. A minor issue with the door was swiftly resolved. All in all a stress-free experience. Would certainly use CRK again and would thoroughly recommend them. Thanks.
HJPOP in Hertfordshire Posted on 15/04/2021 , work completed 15/04/2021
Great work, very polite, good value
Customer Service
Quality
Value
Really happy with all my interactions with CRK Windows. The salesman was very helpful and not pushy. The installer was very friendly and professional. The office staff were helpful and friendly. We will be using them for future windows and doors and I would recommend them.
Nikki in Central Bedfordshire Posted on 10/04/2021 , work completed 29/03/2021
Professional service
Customer Service
Quality
Value
From the initial email to installation day, every member of staff working for CRK has been professional and courteous. The communication was spot on and no one was pushy when I was deciding what to purchase. Young Alex really knows his stuff and was a pleasure to do business with. Installation day came and it went smoothly as planned. What a lovely fitter! The stage payments work well and again, the emails from the office (Sarah) were clear and concise; she was very informative and responsive. I’m so happy with the end product, that I gladly tell everyone about my new window, door, 2 replacement units and CRK.
Customer in Hertfordshire Posted on 07/04/2021 , work completed 11/03/2021
Helpful, friendly great installation service
Customer Service
Quality
Value
CRK representative Bruce was very helpful and advised us on our replacement windows with some great suggestions. The price was reasonable and the installation was immaculate with everything perfectly cleared up afterwards. Everyone at CRK was most helpful and as a result we were very well looked after. Highly recommended.
Customer in Hertfordshire Posted on 19/03/2021 , work completed 19/03/2021
Excellent from start to finish
Customer Service
Quality
Value
CRK fitted new windows and a front door and I am so pleased with them that I have now booked them to replace my conservatory. They quoted the price (which did not change!) they were not pushy and their fitters were on time, carried out a fantastic job and left my house clean & tidy. I would not hesitate to recommend CRK.
Customer in Hertfordshire Posted on 12/03/2021 , work completed 28/01/2021
Great work
Customer Service
Quality
Value
We got new windows and a front and back door. The rep was so helpful with choosing the style of windows and advising what would work best. There were many changes and CRK were always accommodating with our indecision. The work was carried out during snowy freezing weather but the installers were not put off by this and carried out their job very professionally, and clean with dust sheets as well as a sense of humour. They took away the old windows and doors and did a great job. They were very friendly, on time and knowledgeable.
Customer in Hertfordshire Posted on 10/03/2021 , work completed 28/01/2021
CRK Windows provided us a new Front Door & Toplight Window & we couldn't be happier with the finished look and service.
Customer Service
Quality
Value
We'd definitely recommend CRK Windows - from visiting their clean and safe showroom in November and use of their website: to create our final choice we found their customer service from ordering to fitting a very high standard. We are delighted with the look & quality of our new Front Door and the team who fitted the door were very professional and skilled and made sure we were happy before they left and that the old door was taken away & tidied up. We will certainly use again.
Customer in Hertfordshire Posted on 03/03/2021 , work completed 16/02/2021
CRK Windows
Customer Service
Quality
Value
I used CRK windows for some double glazed windows and a new composite front door. I was really impressed with their customer service and quality of the products, which were competitively priced. I'd happily recommend and will be using them again in the future for more double glazing.
Customer in Hertfordshire Posted on 24/02/2021 , work completed 01/02/2021
First Class Service.... Fitting new back door...
Customer Service
Quality
Value
Two fitters on time well presented worked within the Covid regulations. No problems... the finished door worked + looked excellent the fitter explained the locking procedure. Left every thing neat + tidy. Very pleased with result will use this company again. The two fitters were a credit to CRK Windows.
Customer in Hertfordshire Posted on 29/01/2021 , work completed 28/01/2021
An excellent professional installation
Customer Service
Quality
Value
4 windows removed and replaced to an extremely high standard. Great care was taken so that no damage to the expensive bathroom tiles occurred. The installation team were COVID safe and masked at all times, cleaned up and were courteous at all times.
Customer in Hertfordshire Posted on 27/01/2021 , work completed 11/01/2021
Good quality product professionally installed on agreed dates
Customer Service
Quality
Value
One replacement patio door and two replacement double glazed windows replaced and new lintels installed above all three. Work done on agreed date. Fitters were polite and professional and complied with Covid-19 guidance. Work was done completely to our satisfaction and all mess was cleared up and removed. I would use CRK again.
Customer in Hertfordshire Posted on 26/01/2021 , work completed 19/01/2021
Excellent work
Customer Service
Quality
Value
We had a new front door and side panels. Although slightly later than we were initially advised, (assume due to covid 19) the communication from the office and the installation was very good. The installation team were very courteous, efficient and friendly. Plus they cleared up leaving no mess.
Customer in Hertfordshire Posted on 22/12/2020 , work completed 14/12/2020
Excellent Service from CRK Windows
Customer Service
Quality
Value
CRK Windows replaced two French doors for us. We were really happy with their advice on choosing replacements and the whole process of ordering and fitting went very smoothly. I will certainly be using this company again- everyone we dealt with was really professional and helpful.
Customer in Buckinghamshire Posted on 27/11/2020 , work completed 18/11/2020
The best
Customer Service
Quality
Value
Best all round from salesman to final paper work everyone was so helpful. Fitters arrived when expected, worked hard and very neat and always cleaned up behind themselves. A great job. Kept to safe distance and wore masks all the time.
Customer in Hertfordshire Posted on 23/11/2020 , work completed 19/11/2020
Replacement window
Customer Service
Quality
Value
Window enlarged and reconfigured to my design. Work completed quickly and efficiently and tidied up afterwards. All personnel courteous and work done to schedule.
Customer in Hertfordshire Posted on 19/11/2020 , work completed 11/11/2020
Great Service and First Class Product
Customer Service
Quality
Value
Everything about the service and product received from CRK was excellent. Bruce made sure we understood the product really well before we purchased, the installers were efficient and friendly and we couldn't be happier with the end product.
Customer in Hertfordshire Posted on 12/11/2020 , work completed 09/11/2020
Very professional service
Customer Service
Quality
Value
I've had two new windows put in and from the very first meeting with Bruce, the company have been so efficient. The men who carried out the installation were great - arrived on time, cleared up afterwards and were generally very professional. I am delighted with the work and the end results. Thank you!
Customer in Hertfordshire Posted on 12/11/2020 , work completed 10/11/2020
Great job from start to finish
Customer Service
Quality
Value
I've used CRK three times now to install doors and double glazing. I've always found them to be a superb company to deal with, from the initial visit by Bruce, the salesman, to discuss what I required, to the surveyor to measure up, and lastly the installers. Their windows are high quality, look great and were installed by a friendly, efficient team who went out of their way. They even cleaned some of the cladding on the front of my house to create a great finish. They cleaned up after themselves too. I find dealing with CRK to be easy and straightforward and would not hesitate to recommend them, or use them again.
Customer in Hertfordshire Posted on 18/10/2020 , work completed 16/10/2020
A good choice of company from beginning to end!
Customer Service
Quality
Value
Having read the reviews posted this year I can honestly concur with all the positive comments. Seven windows and one very large patio door/window all completed in three days. Good, clean workmanship, Well done boys!
Customer in Hertfordshire Posted on 15/10/2020 , work completed 12/10/2020
Great company
Customer Service
Quality
Value
We have used CRK windows for our front door and garage door. They take pride in their work and have made sure that we are happy with all of their work. Would recommend!
Customer in Hertfordshire Posted on 13/10/2020 , work completed 07/10/2020
Replacement porch doors
Customer Service
Quality
Value
CRK did an excellent job. They were very helpful advising on doors and glazing options. The fitters also did an excellent job. Very impressed with the way they put addition trimmings around the top of the frame both inside and out to give a very neat finish. Would recommend this very competent company. In fact our neighbours have already had a door fitted by CRK after seeing ours. Well done CRK.
Customer in Hertfordshire Posted on 29/08/2020 , work completed 18/06/2020
DUPLICATE Great work
Customer Service
Quality
Value
The team at CRK are informative and friendly and did a fantastic job of fitting our new front door. Really pleased with their work.
Customer in Hertfordshire Posted on 18/08/2020 , work completed 25/07/2020
Very pleased with the products and the work
Customer Service
Quality
Value
Very happy with the service provided by CRK Windows from the very first meeting right through to the fitting team and office support. I would highly recommend this company., The team of fitters were very polite and considerate especially as the fitting took place during the Covid lockdown. The team was superb.
Customer in Hertfordshire Posted on 17/08/2020 , work completed 13/08/2020
Quality windows from a professional company - recommended!
Customer Service
Quality
Value
Would strongly recommend CRK to anyone replacing their windows, having experienced a bad visit (and quote) from a national company. The sales team and the fitters were all knowledgeable and pleasant to deal with. Any questions we had were handled professionally and promptly, and all appointments were kept as agreed. The windows were fitted on time and we are delighted with the result. Thank you CRK!
Customer in Hertfordshire Posted on 14/08/2020 , work completed 12/08/2020
Garden room transformation
Customer Service
Quality
Value
Great service from the ordering to fitment. Only a small job, but fitters showed great care and attention to detail, our Garden Room looks transformed. Happy to recommend.
Customer in Hertfordshire Posted on 12/08/2020 , work completed 07/07/2020
Excellent work and speedily carried out.
I have used CRK Windows in the past to install a replacement patio door which was done extremely well. This time we asked them to install a total of 11 replacement windows and the work was completed to a very high standard in just two and a half days. There was only one issue that we had with a small window that had the opening on the wrong side. I spoke with CRK Windows who agreed to replace that window, at no charge, which they did that day within hours! Excellent work, fine products and a good service. I would not hesitate to recommend them to anyone.
Customer in Hertfordshire Posted on 01/07/2020 (Reviewer did not use service)
Excellent quality and service
Customer Service
Quality
Value
We have used CRK in the past for a conservatory and had no delay in returning to them when we needed a new front door. Bruce Roper provided excellent advice both over the phone and in the showroom, helping us to a decision that we are very happy with. The survey and fitting teams were also very professional and the door was built and fitted in excellent time . Although there was a small mistake with the knocker fitted this was rectified same day with no fuss. Overall we were extremely happy with the product and service and would recommend CRK.
Customer in Central Bedfordshire Posted on 22/06/2020 , work completed 18/06/2020
prompt and efficient
Customer Service
Quality
Value
Having used CRK before, I asked for a quote on replacing a bathroom window. Whilst surveying I asked if anything could be done to rectify two bed room windows (not supplied by CRK) as the openings had distorted and the glass seals had blown. It was recommended to replace the window panes and use packers to correct the alignment rather than replace the complete windows which I was expecting to have to do. Installation for new bathroom window and replacement panes was completed within three weeks from order to their usual high standard. Which given the current situation was much speedier than expected.
Customer in Hertfordshire Posted on 16/06/2020 , work completed 12/06/2020
Excellent work
Customer Service
Quality
Value
I have used CRK several times before and always been pleased with their service. This time was a replacement window at top of stairs + replacement of failed sealed unit in bedroom. Sales staff were quick and efficient, options were discussed as to replacement window. Fitter arrived on time, failed sealed unit replaced within minutes, then moved on to the replacement window. All was left clean and tidy upon completion. Thank you very much.
Customer in Hertfordshire Posted on 24/02/2020 , work completed 24/02/2020
Quality product and great service
Customer Service
Quality
Value
Have used CRK Windows for upstairs windows and was sufficiently impressed that I recently used them again to replace my backdoor. From first visit, to inspection and installation, the whole process was really well managed and speedy with an very positive emphasis on customer service. I was told that installation was a breeze because the measurements taken at inspection had been so accurate (which I remember being told with the windows too) and am delighted with the end product. It is even better than I could have imagined and a fair price too.
Customer in Hertfordshire Posted on 21/02/2020 , work completed 06/02/2020
Considerate and efficient.
Customer Service
Quality
Value
I got in touch with CRK Windows as a hinge on one of my windows was broken. The chap who came arrived when I had been told that he would and could easily have taken the easy route and said, "You need a new window" but instead, he looked at the situation and worked out that he could drill out the old rivets and screw in new hinges, which saved me a fair amount of money! He was very pleasant, worked quickly and efficiently and cleaned up properly after him.
Customer in Hertfordshire Posted on 18/02/2020 , work completed 12/02/2020
CRK once again.
Customer Service
Quality
Value
CRK for the third time. Windows and doors in the 1980's, front door 3 years ago and windows and back door this time. Some neighbours liked the front door so much they had one themselves. No pressure to buy from Bruce Roper, just great advice on design and product. Martin came to do the fine measurements. Fitters, Dean and Daniel did a great job. CRK are just a good family company with great friendly staff.
Customer in Hertfordshire Posted on 27/01/2020 , work completed 24/01/2020
Excellent service
Customer Service
Quality
Value
We first used CRK back in 1998 and again in 2014 so it was an easy choice when we needed new doors and windows in our latest property Jan 20. The team at CRK are so helpful and go that extra mile to ensure your in safe hands. Throughout the process the communication was excellent and the installation was to a very high standard. Our third time with CRK and in my opinion the product is quality, the company is quality, installation teams are quality and to keep this level of service up for over 20 years is credit to the staff.
Customer in Hertfordshire Posted on 18/01/2020 , work completed 18/12/2019
Great service and great windows
Customer Service
Quality
Value
We selected CRK because they spent the time with us to make sure we got what we wanted. We didn't feel rushed or pressured and because they spent the time to explain the products in detail were confident in our choices. In keeping with the 1930's theme we had stencilling in the windows, we were impressed with the quality and look of the windows. The fitters were great and worked hard to make sure that our two bay windows looked fantastic and fitted well. They answered all our questions on openings and even left small pencil marks so we could get the curtain rails back up. The surveyor came out a few days after and came up with a solution after we had a change of heart on a small point. We were impressed with the speed that it was resolved in advance of Christmas. The job was completed on time and to our satisfaction.
Mr Latimer in Hertfordshire Posted on 14/01/2020 , work completed 04/12/2019
A professional and stress free installation
Customer Service
Quality
Value
I selected CRK to fit 11 double glazed windows, and replacement from and back doors - complete house refresh. I obtained quotes from three independent fitters. Whilst CRK were the dearest, they also were the best at instilling me with confidence. Their extensive showroom really helped me select styles, colour and options that aren't easily picked from just a brochure. The option to make 3 payments - deposit, pre-install, balance and the insurance-backed guarantee were useful. There was no sales pressure, and Bruce happily discussed openly everything from product choice to price. I took the first installation day off from work. The two fitters turned up promptly, were friendly, and worked really hard. We discussed the finishing of windows, and I even changed my mind to have 'trim' to hide the joins and this caused no issue. I was confident enough to give them a key and they worked alone the following three days. There was good progress every day and they cleared up every evening. I've lived in my updated house for a month now. I've had no issues with the products, and am noticing the improved warmth and sound insulation. I have no hesitation in recommending CRK.
Customer in Hertfordshire Posted on 24/12/2019 , work completed 21/11/2019
The best of all the companies contacted
Customer Service
Quality
Value
Fast to respond to quote. Arrived when they said they would. Worked with dust sheets and left everything spotlessly clean. All the staff we had contact with were friendly and professional. No pressure to buy and happy to discuss any aspect. Was only a small job but treated as though it was a very large job. Communication was faultless.
Customer in Hertfordshire Posted on 06/12/2019 , work completed 29/11/2019