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Endorsed by Which?
CSN Services Limited
Opening Hours
Today -
- Monday 09:00–16:30
- Tuesday 09:00–16:30
- Wednesday 09:00–16:30
- Thursday 09:00–16:30
- Friday 09:00–16:30
- Saturday - Closed
- Sunday - Closed
About
Our founder, Paul Hillary has been successfully been keeping our customers’ homes safe, strong and secure with our professional security systems since 1991. Starting in the Tyne Valley area then working from North Shields to Hexham, Morpeth to Stockton,
we have remained connected to our roots. Incorporated in 2019, CSN Services can provide more than 45 years of combined expertise in electronic security.
To guarantee our standards are to the level we strive for we are annually checked by SSAIB and ECA and hold membership with these governing bodies as well as PAXTON and CHECKATRADE.
Burglar Alarms: - Design/Install/Fix/Service
CCTV Systems: - Design/Install/Fix/Service
Security Lighting: - Design/Install/Fix/Service
Door Access Control: - Design/Install/Fix/Service
Electrical work.
Please feel free to contact us with any questions.
What we do
Security equipment suppliers and manufacturers
- Burglar alarm systems
- CCTV & video equipment
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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100% of the reviews we publish have been through our stringent moderation process.
5.0
67 reviews
Recommended
Recommended
by 100% of customers
Sort by
Alarm maintenance renewal.
Customer Service
Quality
Value
Prompt service. Work carried out professionally. Very polite and friendly answered any questions asked. Would happily recommend him and the company. We also received our Certificate of Intruder Maintenance Completion. Thank you for the work done.
Customer in County Durham
, work completed
Recommended
Great Service
Customer Service
Quality
Value
Have found CSN to be a very approachable and effective company. The staff are unfailingly helpful and do their best to provide excellent service. Have always found Chris to be very amenable and efficient with any queries and arranging the necessary actions. Received the usual good service during recent annual service carried out by Ted with good communications by Morgan.
Customer in Tyne and Wear
, work completed
Recommended
Great communication and great service
Customer Service
Quality
Value
Annual maintenance carried out by courteous and efficient staff. Great communication and useful appointment reminders. Highly recommended
Customer in Tyne and Wear
, work completed
Recommended
Proffesional and Efficient
Customer Service
Quality
Value
My 1st time using CSN Services, I found Morgan to be quick efficient and polite. Everything she said she did. Ted as the engineer was quick and efficient and did an excellent job explaining everything to me, as well as any options I may look at considering. Thank you for making it easy.
Customer in North Yorkshire
, work completed
Recommended
Alarm installation
Customer Service
Quality
Value
Start to finish an excellent company to deal with. A quotation was provided professionally and efficiently. Ted completed the work to a very high standard and was ably assisted by Kyle and Dan. Excellent after sales service provided. Highly recommended.
Customer in Tyne and Wear
, work completed
Recommended
Great work again, much appreciated
Customer Service
Quality
Value
Morgan, Ted and Ollie did a fab job with organising and installing or additional CCTV system, and service our existing appliances. Fab work as always, friendly, highly skilled and always keep you in the loop of any decisions. Would highly recommend.
Customer in Northumberland
, work completed
Recommended
Great lads
Customer Service
Quality
Value
Dan and Ollie were at my mothers today due to her electrics gone off but these two lads put her to ease and done an amazing job
Customer in County Durham
, work completed
Recommended
Phone app not picking up alarm
Called Morgan ll.30AM on 14th November Kyle the engineer rang me PM the same day. He worked out that the alarm needed a CM2 wiffi card replaced. With it been Friday & the alarm was still working manually he said he would get the part & it would be fitted on Monday. So rang Morgan on Monday morning about 11.30am to arrange a time slot to call around & by 1.15 pm Kyle was around to sort the alarm out. Very good comms & service
Customer in Tyne and Wear
(Reviewer did not use service)
Recommended
Excellent work, highly recommended.
Customer Service
Quality
Value
Mr Parker completed the service of our alarm system in an efficient, timely and friendly manner. It was a relief to find a company and person we trust for such a system and the fact he has consistently worked with us does much to help with this. We found the company through Which and our experience supports their findings-it has taken a great deal off our minds!
Customer in Tyne and Wear
, work completed
Recommended
Excellent Service!
Customer Service
Quality
Value
I chose CNS Services after reviewing their website and customer feedback. I was not disappointed! From the first visit, Kyle and Ollie were punctual, totally professional, courteous (even took their shoes off without being asked too) and respectful to me and my property. Everything was explained in detail at the time. A report was submitted and I received a quote that afternoon. The work was completed on time, with minimal mess (which they cleaned up) and a full explanation of how to operate the system was given. I can’t praise them enough! George (in the office) was also courteous and patient with all the questions I had. A quality company, quality product and very reasonable price. I have no hesitation in recommending CNS Services.
Customer in Tyne and Wear
, work completed
Recommended
Clear and quick responses, great service as always.
Customer Service
Quality
Value
Arranging and completing annual maintenance on the alarm system was easy and efficient. Clear communication and responses from Morgan arranging the maintenance package and booking the appointment. Ted has been round on a few occasions to do work and was great as ever. Would happily recommend CSN to friends and family.
Customer in Tyne and Wear
, work completed
Recommended
Pleased with the standard of communication and work done by this company.
Customer Service
Quality
Value
The work relates to the annual service of our intruder alarm system. The administrative support and communication both before and after the service was from Morgan, a recent appointment by the company, and I cannot fault her communication style and assistance offered. The engineer who conducted the service was Ted and I had not met him before. He was polite, cheerful and his attention to detail was particularly impressive. I have been happy with CSN for some years now and this recent contact was extremely satisfactory.
Customer in Northumberland
, work completed
Recommended
Fast resolution
Customer Service
Quality
Value
The engineer phoned at the agreed time and quickly talked me through the steps I needed to take to register the alarm system with my new router and the smartphone app. All working as it should, and sorted very quickly.
Customer in Redcar and Cleveland
, work completed
Recommended
Top Marks
Customer Service
Quality
Value
I had my intruder alarm fitted 4yrs ago by CSN and have found all members of staff to be extremely helpful, efficient and polite. I recently changed my broadband supplier and had a problem reprogramming the system, rang CSN and had an engineer here in a couple of hours. Job done. Would definitely recommend .
Customer in Northumberland
, work completed
Recommended
Professional & Friendly Service
Customer Service
Quality
Value
The engineers arrived to service my house alarm. They arrived between the hours agreed. They were friendly, professional and respected my property. They kept me informed and asked if they could check the rooms for sensors and they prepared me for the loud noise when testing the system. The service and quality of workmanship is first class and having been with this company for many years I am say with certainty that this is a company I can trust so would have no hesitation in recommending CSN Services to anyone looking to protect their property with a company who also provide value for money.
Customer in Tyne and Wear
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Just had complete house alarm installed by CSN. From first contact with Morgan who arranged for Engineer’s visit and sent emails about visit dates to Kyle the Engineer and his Apprentice Rhys who installed the system, things could not have gone smoother. The guys turned up promptly on the day, ensured everything was working perfectly and that I understood how it worked and cleaned up after themselves. The pricing of the job was very competitive and the response time from the company excellent. I would definitely recommend the company to anyone else requiring alarm work.
Customer in Tyne and Wear
, work completed
Recommended
Maintenance of alarm
Customer Service
Quality
Value
Alarm fitted for my Mum which was professionally carried out a couple of years ago. App is very easy to use (where offered). Ted was excellent as always when he came to service alarm as my Mum is partially sighted and he was able to reassure her about back up battery in case of any electrical supply issue. Morgan was in touch regularly with details of appointment and explained in detail the options available for keeping Mum’s alarm on a regular servicing contract. I wouldn’t hesitate to recommend this company.
Customer in Darlington
, work completed
Recommended
When the included instruction manual doesn't work!
Customer Service
Quality
Value
Trying to change internet providers and modems on some alarm systems doesn't sound too difficult, until the instruction manual does not cover that topic at all. Step forward CSN Services who installed the system in March. Email with link to several videos explaining everything, step by step in easy to understand English and not tech speak.. Many thanks guys.
Customer in Devon
, work completed
Recommended
Very Professional Service
Customer Service
Quality
Value
We installed a new intruder alarm in October 2024. The CSN engineer who installed the system was efficient, professional and provided useful information about using the system. Last week we installed a new broadband connection and could not update the connection to the intruder alarm. Morgan in the CSN office was very helpful, providing a video that enabled me to re-establish the connection in a timely fashion. I recommend this professional and efficient service unreservedly.
Customer in Tyne and Wear
, work completed
Recommended
Prompt
Customer Service
Quality
Value
Called at 9 am about a fault in my alarm. The engineer was here at 10.35, advised what was required, and the work was completed by 11.10. Excellent service
Customer in Tyne and Wear
, work completed
Recommended
Very helpful as always and fixed my problems
Customer Service
Quality
Value
Morgan (admin) was polite and quick to get my issues sorted with the alarm and CCTV. Issues caused by changing the router. Kyle (remote engineer) was excellent at sorting out problems caused by others. Highly recommended.
Customer in Tyne and Wear
, work completed
Recommended
Alarm Serviced
Customer Service
Quality
Value
The engineer arrived within the time scale given, which was a broad window 1-5 pm but he apologised for keeping me waiting, which I assured him he hadn’t. He was friendly and very thorough and explained what he was doing and what he found as we went through the service procedure. He took his shoes off on entering the house which again was thoughtful and much appreciated. We had a brief chat before he left and as already mentioned he was friendly and a good advert for your company. Ne hesitation using your services again.
Customer in Tyne and Wear
, work completed
Recommended
Excellent first service from CSN
Customer Service
Quality
Value
Very attentive and helpful advice and customer service from Morgan at the CSN Services office. Great communication also both pre and post alarm service date. Service Engineer Ted attended the house right on time and did a thoroughly professional service of the alarm system. Always good to get a satisfactory report on the battery power back up too. Well done CSN team and thank you.
Customer in North Yorkshire
, work completed
Recommended
Excellent service
Kyle the engineer was very good & efficient, he was friendly but also professional. Morgan in customer services was also polite & friendly, she was experienced & knowledgeable.
Customer in Tyne and Wear
(Reviewer did not use service)
Recommended
Installation of alarm
Customer Service
Quality
Value
An email was sent to CSN after a leaflet drop. Quick reply & appointment for someone to come & inspect the old alarm. Ted duly came to inspect & as a consequence of his advice new alarm system was installed. All paperwork, etc., received promptly & dealt with efficiently by Morgan. Would highly recommend CSN.
Customer in North Yorkshire
, work completed
Recommended