We had them empty our house for a new flooring and decorating project. We were out of the UK for the duration of the project, including the removal, storage, and return of our belongings. They were prompt, careful, and meticulous, even though we the homeowners weren't there. Overall, we're very satisfied with their work. The crews were very professional, and the office staff were friendly and communicated promptly. We had a couple of fairly significant glitches with them: we were double invoiced once, and they didn't take pictures of the rooms in our house so they'd know where the furniture pieces should be returned. In both cases, they made good on the glitches in a professional and responsible manner. I can live with mistakes as long as the trader corrects the mistakes promptly and courteously, which this trader most certainly did.