I selected David Fitch Electrical Ltd solely on the reviews within which? Trusted Trader. Too many in business do not appreciate the importance of the initial contact telephone call from a prospective customer. Kathleen, who undertakes the administration on David's behalf also has a knowledge of the procedures involved. As a result of a helpful, initial telephone contact, I was given advice by Kathleen on the best route to follow which was also the lowest cost and also an appointment made for the next evening as the job was being fitted in towards the end of David's working day - although I believe the company does operate 24 hours if required. I had a house on the market and the Home Report had found an "At Risk" label on the electrical consumer unit, which I thought must have been historic as I attend to any repairs when advised. I wanted an investigation by a registered electrician and clarification prior to the final Home Report and I was advised by Kathleen, the Domestic Visual Condition Report, the basic investigation, would suffice. David called as arranged and I found him pleasant in manner and methodical in his approach. The "At Risk" label had been attached due to larger gaps where the cables enter the consumer unit as fingers could possibly be inserted. David fixed the problem, provided a Report to the satisfaction of the Home Report surveyor who removed the "At Risk" qualification. All was carried out within the first hour and only the hour charge was made.