Direct Heating Installations Ltd

Needed a repair a radiator valve which failed and meant I had no central heating, having had to drain the system to stop the leak. I've not used Direct Heating Installations (DHI) before so was entirely relying on online reviews to find someone. I found 2 that looked encouraging - the first one couldn't do anything for 2 weeks which was disappointing considering I had no central heating or hot water in part of the house. I tried the other, which was DHI. I spoke to Matt and within a few minutes I had an appointment that he had managed to fit in for the next day. He asked for pictures to ensure the engineer had the right parts & said the engineer would call before arriving. Next day, call came from Jake who arrived shortly afterwards. He was polite, friendly and professional and having checked with me about Covid matters got on with the job. He did a thorough job, replacing valves, refilling the system and ensuring the central heating was functioning properly, leaving everything neat and tidy. The cost was in line with the other company I had contacted and for what was effectively treated as an emergency repair I am very happy with the outcome. I had a couple of small queries the next day, and Jake called me back and asked me to monitor things and keep him informed, but he was more than happy to come back if anything needed further minor adjustment. Things are settling in so I don't think anything more is needed but great to know DHI really cares the customer is happy.

The team from Direct Heating did a great job. It involved a new gas supply line direct from the meter and through a cramped loft space. All carried out in good humour and the installation has been professional and of a very high standard. All checks made in detail after the installation by their own engineers. Have no hesitation in recommending them as other intallers baulked at the dificult job.

Response was prompt and the work was carried out professionally and efficiently on the agreed dates including follow up call to check heating system was working to satisfactorily.

They went above beyond to ensure the pipework & electric spur could be neatly hidden to side of the new boiler . They were very friendly & efficient .All done within a day .Great job . Would recommend their services.

A new boiler installation along with three replacement radiators. Arrived on time and answered any questions I had. Patient with any queries I had and kept me informed of progress at all stages of the work. Happy to recommend.

This company was recommended to me by the building contractor doing an extension to my house. They came and advised me on the boiler and ancillary equipment I should get and they gave me a price for doing the work. They came on the agreed date and did the installation and removed the old equipment. Their work was very neat and tidy and they cleared any mess as they went along. They commissioned the new system and showed me how to operate the controls. They were pleasant to have around the house and they were courteous to neighbours. I can certainly recommend them for their friendly and professional approach and their quality work.

100% happy with the service, the bathroom is perfect. They turned up when they said they would and finished the job on time. Very nice polite lads, very helpful with ideas etc. They were very professional and i would recommend this firm totally. Special thanks to Richard who dealt with the job from start to finish!

I purchased a bungalow which I needed to rip to pieces, including a completely new central heating system. Matt (who I've used for a few years), sorted everything out for me, suggested an underfloor heating system, which I was happy to have. When the time came, Matt and his team worked extremely hard and fitted into their time slot perfectly, working in tandem with my builder. When we moved in, Matt came and explained how everything worked, and is still available to help if we have problems. Great work at a decent price. Don't go anywhere else!!

Excellent job by careful, caring experienced personnel. Matt's first visit to our home left us with full confidence in the company - he was able to appreciate our requirements straight away and gave sound advice. A no nonsense quotation, at the right price, followed. Arrangements were made for the work to be done just a few days later and it only took 3 days. Staff were prompt, hard working, helpful, and considerate. Little noise and mess, even though walls had to be drilled etc. (Pity we had to have a 'hot flush' of the central heating system on the hottest day of the year so far!) All 3 technicians were very approachable, and explained what they were doing and why. We are delighted with our new boiler, (attached to an unvented hot water system that works), and which should save us pounds compared to the old system. Thanks to Direct Heating Installations Ltd.

From the initial quote to the installation, we could not fault Direct Heating Installations, their attention to detail was exceptional. There was a small issue with the boiler and they ensured that this was resolved by Worcester Bosch without delay. Brilliant service from all staff and we would highly recommend this company.