DLR Appliance Services Limited -Samsung Service Centre

Great customer service. Very easy to contact and book the repair. First class job, repair completed quickly. Very knowledgeable about Samsung appliances.

The engineer kept me informed of the time of arrival and arrived promptly. He had excellent knowledge and the problem was fixed quickly. His customer service skills were good and he had such a pleasant manner.

Absolutely brilliant service. Came out within 2 days of reporting the issue. Really good guy - kept in touch on when he would be with me, sorted the problem straight away. Minimal fuss and was not expensive so really happy! I have a noise free freezer again. Thanks so much 🙏 so grateful.

The engineer came at the time stated, and I was able to organise around that which was important to me. He fixed the machine quickly and replaced a faulty part. Really pleased. Thank you.

I had a problem with an electrical ring tripping the RCD in the consumer box. Once I had isolated it to the Fridge/Freezer, I logged on to Samsung and asked for an engineer to come and diagnose the problem. Just an hour later I had an email from DLR services ad once I paid the call out charge, they booked an engineer to attend site the next day. He txt me just before 9am and gave me a 3 hour time slot. Then called me when he was on route. He arrived before the expected time and diagnosed the fault to be a heater element in the fridge. I was once again contacted by DLR Services who ordered the part once payment had been made. 3 days later the engineer was on site and replaced the part with in 10 minutes. Very impressed with the level of customer service, the speed and quality of DLR Services. Would highly recommend them.

Had issues with fridge freezer tripping electrical supply to house. Sent email afternoon of 21st and engineer was round to fix problem the next day. So everything was repaired and back up and running within 25 hours of my initial contact with DLR Services. Engineer very thorough, would definitely use them again and recommend others to try them.

I have been thoroughly impressed both with the company and the engineer that visited me to repair my Samsung fridge. Honest and transparent (plus very reasonable) pricing. Excellent communication so I knew exactly when the parts were ordered and the cost of the repaire, when the engineer was booked in and then a text from the engineer before 9am to say what time they will arrive. Very happy with their service which I would have no hesitation in using again in the future.

Very painstaking job to empty machine which was full of water and check it. Then checks were carried out to see it was working perfectly and it is. Problem was colour catcher pieces clogging it up. Pieces removed and all ok. Very pleased. Top marks to knowledgeable engineer!

Absolutely fantastic service, the kind man that came to fix the machine was super knowledgeable, very friendly, polite and professional, explained all the issues and parts to me in a way I could understand, knew all the answers to my questions and had our machine fixed in absolutely no time at all. I will be using DLR for all of my future fridge repairs, I cannot recommend enough. Thank you for the very best service.

Great service Texts before arriving with an eta Professional throughout Explained what need doing and time, as working from home Done , no issues Many thanks

My washing machine was noisy. The engineer identified the fault very quickly and even had the part in stock to do the repair the same day. He kept everything clean and tidy. When the repair was compleat he ran a diagnostic to check for any other faults to which there was none. The service from DLR was very efficient and I would highly recommend them.

Very swift service. Fault reported Sunday, person round 10.30 Monday. Good communication, got texts advising of approximate then precise time. Had spare part to hand so was all fixed in 20 minutes. Very impressed

Efficient service from start to finish. Work undertaken by a really helpful engineer who went above & beyond.

Our Samsung washing machine had a fault we could not clear. We tried the Samsung warranty line and was contacted by DLR. From start to finish it was an easy process, we were kept informed of the eta and costs. Damien the engineer was a pleasant guy to talk with, worked efficiently and explained the issue in simple terms. I have no qualms about recommending DLR to anyone following our experience.

Quick response to my repair request, Engineer communicated well, fast and efficient repair, friendly service, highly recommended.

Rang DLR couple of days ago and an appointment was scheduled for today, obviously yesterday having been an unexpected Bank Holiday. From start to finish I was kept informed of the proposed appointment date and time schedule. DAMIEN the Engineer was extremely pleasant and personable. He identified the fault on my Samsung very quickly and rectified it. Never used this company before but wouldn’t hesitate after today.

I was very impressed with the speed an efficient service from the moment that I made contact with DLR and the next day attendance to the issue being resolved.

Very quick to come out, very thorough at explaining the issue & a quick fix to sort the problem with our Samsung Fridge Freezer

Samsung washing machine broke with a code UC. I followed the Samsung online advice to try to reset the machine. I arranged a call out, DLR contacted me on the Monday and the repair happened on the Wednesday. Good explanation of the issue, I had an option to not go ahead with replacing the circuit board at £114. Had the different components and likelihood of them breaking explained to me. So chose to have it repaired. Very pleased with this service and attention to detail.

From requesting a service call for my integrated fridge to carrying out the work required a very helpful and pleasant experience. Flexible with appointment times, phone call to let you know they were on their way with ETA on the day. Price exactly as quoted (fortunately no parts required). Will definitely be my first port of call if/when I need this type of service again.

I had DLR over to fix my washing machine. The engineer arrived and despite it being a small area to manoeuvre in, did a great job and fixed it.

I contacted DLR around 3 pm in the afternoon. At 7.15pm. the same day I received a call confirming the convenience of an engineer visit for the following morning. The very knowledgeable engineer soon diagnosed the issue. He arranged for the replacement parts and within two days fitted them. He left no mess and made sure my machine was working perfectly before leaving. The service we received from DLR was outstanding. Unfortunately, this company is in my opinion one of a minority. Thanks

Prompt communication (via email), clear quote with quick appointment scheduling. Friendly engineer who was knowledgeable, tidy and efficient. Washing machine fixed in one visit to full satisfaction. Definitely recommend this company. Will use again if needed.

The company was recommended to me by Samsung in the first instance. My initial contact via email was replied to almost immediately as were subsequent emails. The engineer arrived as planned with text message updates on eta. The engineer was friendly, helpful and efficient. The repair was carried out with a minimum of fuss and the problems found were explained clearly. I was happy that the cost of the repair was reasonable and must emphasise that the service was impeccable. I would certainly recommend DLR.

On time, Pre call for arrival. Very polite and informative. carried out repair and tested machine. Put back into location, made final adjustments to the feet for stability.

Booked the Engineer through the Samsung Website due to a faulty ice maker in the fridge freezer & it was a seamless process from beginning to end. DLR Appliances managed the process after being given the job by Samsung perfectly & provided updates in a timely manner throughout the repair process. Costs for call out were provided upfront & the parts were reasonable. The Engineer attending knew what he was doing, diagnosed the fault with the ice maker immediately & replaced the part there & then as they carry all the parts on the van as part of the booking process means they have the model serial number. Work undertaken Covid compliantly if anyone has concerns. Would definitely recommend DLR Appliances Services.