Which? Local Review
We called Drain Catt (now AA Homecare) based upon the previous Which? Local user's recommendation. Our outside drain with the outlet from our kitchen sink and dishwasher was overflowing with water so obviously something was blocked. We had checked to be sure that it wasn't just debris on top of the drain, but it wasn't. The drain was definitely blocked. Anyway, we called him in the AM & he said he could come over at 3ish PM. He arrived when he said he would & sorted out our drain within half an hour - it just required plunging under the manhole cover drain further down the garden. Realistically, it was something we could have done ourselves, but we weren't aware that was the solution. We'd happily use him again. In addition to drain work (unblocking, jetting, CCTV surveys, RATS, etc.) he also does Pest Control and Carpetcare (Carpet/Upholstery cleaning; Scotchguard application). So, if we ever have a need for those other things, we'll probably give him a ring!
John & Diana, Finchley (London)
Posted on 24/02/2011
, work completed 24/02/2011
Recommended
Which? Local Review
Arrived at short notice during time-window given for acute drainage problem. Able to resolve it with some expertise and gave reasonable (but not excessively cheap estimate). However you get what you pay for and very good value for efficiency with which a longstanding outflow block was cleared. Highly recommended. Dr F Anwar
farrah anwar
Posted on 27/03/2013
, work completed 27/03/2013
Recommended
Beyond the call of duty
Just opening the door to a party of 6 guest for cards & supper when I discovered our toilet was blocked. Ken was just sitting down for his own supper, but he put his food to one side and was with us in 10 minutes. 15 minutes later the blockage was gone.
Marcus, London
Posted on 23/11/2014
, work completed 23/11/2014
Recommended
My Review
Ken arrived to assess my blocked drain problem just over an hour after I first contacted him. He dealt with it there and then and charged what was a reasonable price for the job (having told me what it would cost before he started the work). I'm very pleased with the service provided.
Which? Trusted Traders Consumer
Posted on 05/11/2014
, work completed 05/11/2014
Recommended
Efficient and friendly
I had a blocked drain outside that resisted all my own DIY attempts. Called Ken @ Drain Catt yesterday night, and he came around today as agreed. He fixed the problem in a jiffy, gave me advice on something else he noticed on the property, and then charged me his advertised standard fee. Good old-fashioned competent, honest, and friendly service.
Ulrich in Greater London
Posted on 01/06/2021
, work completed 01/06/2021
Recommended
Highly recommended
I contacted Ken to arrange a pre purchase cctv survey. This turned out to be quite complicated and revealed some issues that needed dealing with including flushing, clearing, repairs and rebuilding of manhole chamber wall.. Ken and Dean did a great job and kept me informed, answering all my questions. Good pricing and reliable tradesman. Thanks
Customer in Greater London
Posted on 08/10/2022
, work completed 07/10/2022
Recommended
Friendly and efficient!
Stuck with standing water in two drains between Christmas and New Year and wondering how we'd manage. Googling how to clear outside drains gave useless advice around using vinegar and bicarb...Called Drain Catt and expected to have to wait a couple of days, but no - Ken came over early in the afternoon and quickly dealt with the problem. Very grateful!
Customer in Greater London
Posted on 27/12/2024
, work completed 27/12/2024
Recommended
Classic Old Skool Great Service and Response
When Dyno-Rod quote you double the price and expect you to sit in the entire day to wait for them, whilst watching your waste pipe pour out horrid stuff on to your lawn and being unable to use your loo or washing machine whilst waiting, CALL DRAIN CATT! One phone call to explain the gravity of the situation and someone turns up when they said they would withing two hours. Impressive job done, problem explained and a sensible bill which got paid on the spot.
Customer in Greater London
Posted on 14/09/2025
, work completed 13/09/2025
Recommended
Prompt service
Chose this service as it was local and not part of a chain. He rang me back very quickly, agreed a time and arrived ahead of schedule. All good. Looked at my drains, gave good advice and took action as necessary. Would definitely recommend - he clearly has years of experience.
Customer in Greater London
Posted on 29/09/2025
, work completed 29/09/2025
Recommended
Years Old Problem Solved
For years we've suffered slow running and blocked kitchen sink, various plumbers have tried to no avail. Whilst looking for a 'drain' expert who could do a full CCTV scan of our entire drain system, I came across this amazing company via Checkatrade. Ken came round and after three hours hard graft trying different things, he sourced and fixed the problem and we have free running water in our kitchen sink following a jet wash of our main external manhole and clearing out years' worth of fat. I was impressed by his call to me (via Checkatrade) and, as he is local to me, he offered to pop round to see if he could solve it without the expense of CCTV scan. Highly recommend this great company.
Customer in Greater London
Posted on 30/09/2025
, work completed 30/09/2025
Recommended
Which? Local Review
Cannot fault his service speed and efficiency. He was straight forward in pricing the potential work. Good value compared to others I phoned.
salman
Posted on 15/01/2011
, work completed 15/01/2011
Recommended
Which? Local Review
I called up to explain we had a problem with a smelly main sewage outlet in our front garden and to ask if he could come out to take a look and advise what maintenance work was required. Mr Drain Catt (sorry I don't know his name!) said it would be best if I take the lid off and have a look to see what was down there before he comes out to take a look. When hubbie took the lid off, we realised the sewage outlet was fine - just the lid was old and rusted and letting the smells out. With his excellent advice, Mr Drain Catt saved us his own call out charge!
Michelle S
Posted on 16/06/2011
, work completed 16/06/2011
Recommended
Which? Local Review
Chose Drain Catt on basis of previous reviews and was not disappointed. Had repeated blockages over past two years. He took 2 and a half hours to remove seveal items blocking the drain which had clearly been there for some time and made reasonable charge. One company had cleared it with a jet, charged a lot and not removed any debris.
hojo
Posted on 08/10/2012
, work completed 08/10/2012
Recommended
Which? Local Review
As others have said arrived within time promised (half an hour). quick efficient service. Price as agreed on phone before hand. Would definitely use again.
sadleman
Posted on 24/12/2013
, work completed 24/12/2013
Recommended
Which? Local Review
Having a 100 year old house with manholes buried 2 feet underground I was worried that it was going to be difficult to clear the blockage that was affecting all drains in the house. Ken turned up promptly, and threaded the pressure jetting tube round through one buried manhole. He swiftly had the drain pipe clear and everything running freely. The charge was very fair for the work involved. I wouldn't hesitate to recommend using this service.
nottheusualtoday
Posted on 11/01/2016
, work completed 11/01/2016
Recommended
Which? Local Review
We had a blocked drain to the sewer. Ken turned up exactly at the time he would, was polite, and carried out the work with great knowledge and effectiveness, resolving the problem quickly, and ensuring everything was now fine before leaving. Very reasonable price. I have absolutely no problem in recommending to others.
idc40
Posted on 05/09/2015
, work completed 05/09/2015
Recommended
Brilliant - prompt and professional
Nice cheerful and polite lad - was a deep manhole. Worked well and charged per estimate, very reasonable
Richard, Hertfordshire
Posted on 03/09/2014
, work completed 03/09/2014
Recommended
Christmas Crisis
Ken arrived very promptly on Christmas Eve and saved the day! I had no dishwasher and a houseful of guests. He returned on 27th December to complete the task. Would thoroughly recommend him. He was quick, clean and tidy and VERY reasonably priced.
Sarah
Posted on 27/12/2015
, work completed 27/12/2015
Recommended
Excellent contractor
I engaged Ken on the basis of the excellent reviews and would endorse all that has been written. Professional and courteous
2011-08-12 20:44:22.557
Posted on 30/09/2015
, work completed 30/09/2015
Recommended
Very quick and efficient!
I called Ken as been having problems with a blocked drain for over a couple of weeks and tried my best to clear it without joy. Called Ken at 10am today and he was round within an hour and a half. He checked all drains, cleared the blockage and all done with no mess and at a very reasonable price. Would use him again with no hesitation.
Customer in Greater London
Posted on 14/05/2020
(Reviewer did not use service)
Recommended
Blockages in drains which had led ,specifically, to further blockage in main soil stack
I rang Drain Catt on Monday morning, he said he would come along in the afternoon. I had an ongoing blockage in drains/main soil stack. Ken quickly and successfully dealt with the blockages (others hadn't) and also returned yesterday to deal with the glug glugging from the wash hand basin (associated with the blockages). - Ken was professional , honest and extremely competent. I'm a delighted and very satisfied customer. Thank you very much.
Customer in Greater London
Posted on 20/09/2023
, work completed 18/09/2023
Recommended
Excellent service, at a very reasonable charge
The problem: standing water in two manholes, one in the front garden and the other in the back garden, plus a sometimes slow-draining and smelly kitchen sink. Ken arrived an hour or so after I phoned him, and had discovered the blockage (a buildup of limescale at the exit from the main manhole) within minutes. He cleared this, as well as scale that was starting to build up elsewhere. He made sure everything was running freely from all waste outlets. Brilliant. And, very importantly, his charge is very reasonable, compared with two other exorbitant quotes I'd got (one from a Which Trusted trader). I highly recommend him.
Customer in Greater London
Posted on 05/09/2024
, work completed 05/09/2024
Recommended
Awesome guy and fast resolution
Can't thank Kenneth enough for sorting out my blocked drain problem. He used simple solution to sort out the issue . Home care guys rejected the issue of blocking and Kenneth sorted it . He wa very nice polite and very skillful. I will highly recommend him.
Customer in Greater London
Posted on 21/11/2025
(Reviewer did not use service)
Recommended
Excellent service, top trader
Ken was easy to reach on the phone and rang back when he said he would - already a great thing for a trader! He turned up on time and was hugely helpful, taking the time to fully analyse our problem. He even rang up later and left us a message, having further diagnosed the issue. I would absolutely recommend him to anyone.
2011-08-09 20:15:06.133
Posted on 03/11/2014
, work completed 03/11/2014
Recommended
Good service - good price.
Traffic all round Barnet bad that day but Ken kept us informed of estimated time of arrival. Very efficient and charged less than quoted as job easier!
David, Middlesex
Posted on 16/12/2014
, work completed 16/12/2014
Recommended