Drain Flow Services Ltd

After speaking to Alex on the phone, he came to my house at the agreed time. He diagnosed the drainage problem and fixed it quickly and efficiently. He was friendly and professional at all times. Highly recommended.

I contacted Alex via the Which? Trusted Traders website for a quote to fix an elderly neighbour’s very slow-draining toilet. He was very helpful explaining possible causes and offered a step by step approach to diagnose the problem, bearing in mind my neighbour’s limited budget and worries about costs. Alex proposed, for a fixed fee, to jet the drain towards the main sewer and also to jet the drain back towards the toilet where they were accessible from just outside the house. He offered to attend the following afternoon. On site both he and his assistant were friendly, efficient, and very thorough in carrying out their work. They made sure that the drain from the house to the main local authority drain was flowing adequately and similarly checked the drain back to the toilet, which was then flushing well. After discussions and explanations we agreed that was all that was needed for now and that if there were any concerns arising in the future, further investigations using cameras could be performed at extra cost. I am very pleased with their work and will have no hesitation in using them myself for future drain work and I highly recommend Drain Flow Services Ltd to everyone.

Excellent Service. Noted they were 'Which Trusted Traders' so phoned them as I had a drain overflow. Left a message for them to phone me and they made contact by phone within 15 minutes. The problem was not immediately urgent so we mutually agreed they would call next day. They quoted me their price which was fully acceptable. They arrived on time and promptly dealt with the problem. Alex, who I believe is a director of this firm and his colleague were very pleasant and helpful - even explained the working of the drain filter. Their vehicle was modern and fully equipped. They were obviously very experienced. I am writing this review as I believe this business deserves recommendation

Alex very patiently diagnosed and solved our drainage issue that was leading to some internal damp. He was also very patient arranging the work with tenants and communicating with me as I couldn’t be on site. Highly recommended

I have used this company many times for a recurring drain issue. Alex is a very efficient and friendly guy and I never have any complaints at all. He is transparent and explains just what's going on, he comes when he says he will and does a fast and effective job. His services are also very reasonable. Thanks Alex!

I’ve used this company twice (many years apart) and both times Alex has come round promptly and cleared the blockage in my drains. The service is outstanding and work is performed to a high standard and very courteously. The charge was very reasonable too. I have no hesitation in recommending this company

Alex turned up at the appointed hour ( within 2hous of a call) jetted the drain and cleared the blockage. Very professional service. He quoted a sum over the phone and charged what had been quoted with no hidden extras, which is refreshing as others quoted by the half hour and if machines were needed then there would be additional charges so the oral quote was just a starting point.

Alex and his team always arrive on time and finished the job quickly. They did a great job on my blocked underground drains and everything was working perfectly once the job was completed. Great friendly and reliable service. Thanks all.

Alex and colleague jetted a rainwater pipe to clear a blockage, but it was clear the pipe needed replacing. They undertook that work later in the week, working to a high standard and leaving the area they worked looking as if they hadn't been there. Great service delivered as they promised. Thanks!

Brilliant service. Fast response and excellent work. Highly recommended. Left the area clean and tidy. Really great work!

Massive thanks, came and fitted a new soak away system. Fast and reliable and left the area clean and tidy, would highly recommend.

Came to clear blocked gulley in patio. Alex arrived at the agreed time. Did the job swiftly and was careful not to track mud into the flat. Gave me good advice about getting other tenants to contribute to the bill. Invoice was exactly as quoted. Would definitely use again.

Alex and John came round the day after I contacted them to sort out a blocked drain. They did an excellent job. My drains are over 100 years old and haven't been flushed since I moved here over 30 years ago. The drainpipe coming down from the roof was solid and I was concerned that I would need new pipework, but fortunately Alex and John used jets to free the drain pipe and the drains. They were friendly, honest and did a thorough job in less than an hour - I couldn't recommend them more highly.

The external drain collecting the outflow from my kitchen and that of a neighbour was overflowing. I called Drain Flow Services as we previously had tree roots breaking into the drains and obstructing them. Alex visited the next day and cleared the blockage. A CCTV inspection of the pipes confirmed that they were intact and unaffected by roots. The team were efficient and friendly. The work was explained and the video of the pipes was played back to me. The price was clearly explained as was the cost of the CCTV inspection, which was done at my request. I had a problem with rattling pipes in my bathroom, which Alex looked at free of charge and identified as being due to a u-bend drying out.

I would 100% recommend Alex at Drainflow Services. Yesterday he changed a soakaway from draining into my garden to drain into the main sewer. This is not the first time Alex has put in new sewer pipes and drains for me, he also did sewer works for two new toilets earlier this year. On both occasions I was really pleased with how neat and tidy the jobs were done. He was really precise cutting through the existing concrete, only channelling out the absolute necessary space for the work to be done. The concrete that was laid afterwards when the new pipes were in had been done perfectly. I didn't have to wait long for either the quote or the work to be done. The quote was better than expected on both occasions. The clearing up after the work was excellent. Everything was left neat and tidy, the left over rubble was bagged and stacked aside safely and collected this morning. There was no extra clearing or cleaning for me to do. Alex is a very pleasant cheerful man and just gets on with the job in hand. I wouldn't hesitate to recommend Alex to anyone in the future.

Can’t thank Alex and John for all their hard work sorting out our completely collapsed huge drainage system and rainwater pipes. Your work was faultless, seamless and you are both so lovely to have around. My builders are sooo impressed with you both and want to work further with you. Your quote is fair, detailed and your level of expertise, tidiness and service - second to none. Thank you for being so kind and helpful and squashing all my fears. Can’t recommend more highly

Having left a message late in the evening, Alex returned my call and was at the property the following day and successfully cleared the blocked drain. He was very polite, helpful and kindly updated me once he had completed the work. I would definitely recommend Drain Flow Services Ltd, as they are extremely professional, efficient and respond to problems very quickly.

Alex and his colleague were excellent, they turned up as expected to camera my drains and were thorough in their work with a genuine desire to resolve the issue for me. We agreed on the remedial work, their return visit was again as expected and they efficiently supplied and fitted a drain valve. Polite and professional, I would recommend them.

Service was great. Alex & colleague came on time, with a friendly smile. He used specialist equipment to flush & clear the outside drain. Didn’t take long & I would definitely use his services again.

Alex came to look at my blocked gully which I thought needed repair. He cleaned it, then put a camera down and showed me that there was cement at the bottom of the gully, and leaking joints, as well as the broken drain that I could see. He quoted me a price, and did the job over two days, well within the time he said it would take. Everything was finished to a high standard and there was no mess, although he had to dig a trench. Rubble was taken away and I now have peace of mind. Alex is efficient and courteous, helpful without being pushy, and I have no hesitation in recommending him.

Alex came and cleared our blocked drains. Quick turnaround from getting in contact. Good price and helpful advice about managing issues and likely costs of further remedial work if required in the future. No qualms about recommending to others.

I called Alex to unblock a drain at my elderly mother's house. He came the following day and used a high pressure jet to unblock it, also analysing what the likely problem is (roots in drain). He and his coworker were polite and efficient. Fair price.

I cannot recommend Alex and his company highly enough. Came the following day, resolved the issue with minimal fuss and no mess. Would highly recommend.

Really pleased with the service received. Mine wasn’t a straightforward problem due to access but Alex and his colleague did everything they could and went out of their way to resolve the issue and were successful in unblocking the pipes and drain. Quick to respond, efficient and professional. Would definitely call again in the future.

Called at 10am, problem with a blocked drain solved by 2pm. Excellent team - polite, friendly and efficient.