EA Mobility

EA Mobility were contracted to remove our existing bath/shower and WC pedestal and install new walk-in electric shower (with seat) and WC. Work involved boxing out the area above a sloping floor that was hidden by the old bath, installing new waterproof wall panels throughout and laying non-slip floor tiles. This was done in accordance with the original quotation with minor additions done to a price agreed before start of work. The nine day installation was a one-man operation apart from a short period of electrical supply re-wiring to accommodate the higher powered shower. The installer was punctual each day and worked extremely hard showing competence and quality in all the necessary skills. I was consulted politely when decisions on installation details were required. The completed installation met all our expectations and looks very pleasing. Everything was left clean and tidy and waste materials were removed promptly. The only issue was some degree of confusion when communicating with head office. The start date agreed with the project manager on his visit was not as registered on EA's system so the work eventually started 2 days later after some negotiation. I also received two telephone requests for final payment before the job was completed. It would seem this job was confused on their system with another which had been completed. Despite these minor annoyances, we are very pleased with the overall result.

Very satisfied with conversion of bathroom to a wet room. Excellent service from initial consultation, survey right through to installation and follow up to ensure I was happy with the work. Ryan Dangerfield, the fitter, was very professional, helpful and ensured the process caused as little stress as possible. The finished job has exceeded my expectations and has been well worth it.

I am very pleased with my new wetroom. As an amputee I needed someone to convert my bathroom into a safe space to shower and toilet. EA Mobility were able to do this with the minimum of fuss or inconvenience. Their products and materials are of good quality. The fitter was considerate and his workmanship of a high standard. I was consulted throughout to ensure everything met my needs. The result is that I am able to use the room confident that I can do so safely. An altogether positive experience.

The installation of a wet room in existing bathroom went way over the agreed 4/5 days and wasn't finished until 4 weeks later after rectifying a badly fitted shower screen. Installer, Ryan was great (5 stars) but he didn't have the correct tools to start the work (concrete breaker), had to keep nipping out to get stuff and finish other projects. Project manager, Justin was virtually none existent and was not running the project in a way that kept it on track. He made no effort to visit site after he was made aware the job was running late on the second day. By the Friday, when it should have been finished we had no shower, basin or floor in the bathroom despite agreeing before the start that my wife, who has several disabilities, needed the shower by the Sunday. Asked Ryan if he would get it done over weekend, was told they don't work weekends. In the second week, in a rush to get ready for the vinyl layer, 6 holes were drilled through to the living room wall and 2 went into the kitchen shattering a tile. No response from the project manager to sort out the issue, rang office, Maxine (5 stars) said Justin was on leave. she also said they don't work weekends. Manager Stuart, also said they don't work weekends, told him it was in the signed contract, had to tell him where and he told me he wrote the contract. That's misrepresentation as we relied on that to get the job done. Can't recommend this company as poor management ruined a much needed room for my wife.

My husband was very ill in hospital, so our ‘thought about’ wet room very quickly became a priority. From the initial ‘phone enquiry, the customer service was exemplary. Martin made the first visit, drew up plans, emails were sent to me at every stage, all my questions were answered, and one thing I must emphasise all the EA Mobility guys who came were really kind and considerate to me. I was here on my own, my husband was very unwell in hospital and I was visiting nearly every day, they were quite happy to fit in with my erratic time schedule. Lewis came to do the survey, gave me a start and finish date and as my husband was discharged from hospital before the start date Lewis kindly made a 2nd visit at my request to talk through the process with my husband. Chris the installer was brilliant, he worked so very hard and some of the days were very hot. Nothing was too much trouble for him, a fantastic guy - well done to all and thank you, it is fab!!

Work involved installation of wet room (shower and wash basin) in a downstairs bedroom. Communication was good throughout, all materials arrived on time and work was undertaken as agreed. Gary respected our privacy and carried out the work to a high standard, we are delighted with the outcome and would not hesitate to recommend their services.

Although it was far more expensive than we could really afford, we went with ea mobility as, at 3rd attempt, we had to get it right and provide my mum with a bathroom that was safe and practical for her needs. Contact was good, start delayed as previous needed competing (which we were happy with as we didn't want people disappearing once started to finish other work. Chris the plumber worked really hard, under stood our needs and generally very good job done. We do have a minor issue which is with customer service so will update this based on how resolved.

Very professional and work done to a very high standard. Everyone we came in contact with from our initial enquiry to completion kept us informed and any problem he came across never fazed the installer who kept us advised and came up with a solution. Would have no hesitation in recommending this firm to anyone.

EA mobility have provided an excellent service. The assessment appointment was very quickly made where we were able to consider what was needed for the future. The surveyor helped refine the choices. The fitter was excellent. He was polite, cheerful and helpful. He took pains to make sure that we agreed on what he was doing at every stage. He was always on time, protected the carpets and walls in the house and tidied away every day. He was not disturbed by the need to keep pets confined. His work was careful, skilled and well done. He handed the wet room over after fitted and made sure I knew how everything worked. We are delighted.