Endorsed by Which?

EA Mobility

4.9

113 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

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About

EA Mobility is a family run company specialising in enabling the elderly and disabled people in the comfort of their own home though adapted bathrooms, wet-rooms, walk-in showers, kitchens, access ramps and associated building works. With over 20 years of experience, we take great pride in helping people enjoy their homes safely – which is why we are offering nationwide coverage for projects, whatever the shape or size of your property. Our expert team understands that each and every customer has different access requirements, hence we offer discretion, fast turn-around times and quality services and materials, customised for user's specific needs. EA Mobility is approved and accredited by Trading Standards Approved Code, Which Trusted Traders and Safe Local Trades and Services. Our installers, surveyors and project managers are fully trained, employed by us and DBS cleared. Call FREEPHONE 0800 955 8810 to request a full colour brochure or a home visit to discuss your needs and issues.

What we do

  • Bathroom fitters

    • Accessible bathrooms and showers
    • Wet rooms
    • Bathroom design services
    • Bathroom refurbishment
    • Bathroom suppliers
  • More Services

    • walk in baths
    • walk in showers
    • level access showers

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
113 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Conversion of bathroom to wetroom
Customer Service
Quality
Value
I am very pleased with my new wetroom. As an amputee I needed someone to convert my bathroom into a safe space to shower and toilet. EA Mobility were able to do this with the minimum of fuss or inconvenience. Their products and materials are of good quality. The fitter was considerate and his workmanship of a high standard. I was consulted throughout to ensure everything met my needs. The result is that I am able to use the room confident that I can do so safely. An altogether positive experience.
Customer in North Yorkshire Posted on 24/09/2024 , work completed 19/09/2024
What a wonderful job they did!!! They did a fantastic job.
Customer Service
Quality
Value
I cannot tell you how amazed I am! I had a wonderful service, terrific workman and everything was efficient. They were clean and tidy and came when they said they would. The products they sold me are absolutely amazing, I'm highly delighted. I didn't know this company or anyone that had used them but I saw they were a trusted trader. They have transformed my bathroom! They have gone above and beyond.
Which? Trusted Traders Consumer Posted on 13/09/2024 , work completed 03/09/2024
Poor management results in damage and late completion
Customer Service
Quality
Value
The installation of a wet room in existing bathroom went way over the agreed 4/5 days and wasn't finished until 4 weeks later after rectifying a badly fitted shower screen. Installer, Ryan was great (5 stars) but he didn't have the correct tools to start the work (concrete breaker), had to keep nipping out to get stuff and finish other projects. Project manager, Justin was virtually none existent and was not running the project in a way that kept it on track. He made no effort to visit site after he was made aware the job was running late on the second day. By the Friday, when it should have been finished we had no shower, basin or floor in the bathroom despite agreeing before the start that my wife, who has several disabilities, needed the shower by the Sunday. Asked Ryan if he would get it done over weekend, was told they don't work weekends. In the second week, in a rush to get ready for the vinyl layer, 6 holes were drilled through to the living room wall and 2 went into the kitchen shattering a tile. No response from the project manager to sort out the issue, rang office, Maxine (5 stars) said Justin was on leave. she also said they don't work weekends. Manager Stuart, also said they don't work weekends, told him it was in the signed contract, had to tell him where and he told me he wrote the contract. That's misrepresentation as we relied on that to get the job done. Can't recommend this company as poor management ruined a much needed room for my wife.
Customer in Nottinghamshire Posted on 08/09/2024 , work completed 03/09/2024
The trader replied (on 10/09/2024)
Thank you for taking the time to speak with me on Friday, I do appreciate being able to communicate with you directly regarding your concerns about the wet room we have installed for you. As I explained on the telephone, I am very passionate about reaching a resolution with customers. Given the construction industry in which we work, challenges do arise along the journey and it is important that we deal with these appropriately. I accept and respect your decision that no further action can or should be taken to resolve this matter which is a pity, and I would once again like to apologise for not meeting your expectations and for the inconvenience caused – Kevin Carvell.
Beautiful wet room
Customer Service
Quality
Value
My husband was very ill in hospital, so our ‘thought about’ wet room very quickly became a priority. From the initial ‘phone enquiry, the customer service was exemplary. Martin made the first visit, drew up plans, emails were sent to me at every stage, all my questions were answered, and one thing I must emphasise all the EA Mobility guys who came were really kind and considerate to me. I was here on my own, my husband was very unwell in hospital and I was visiting nearly every day, they were quite happy to fit in with my erratic time schedule. Lewis came to do the survey, gave me a start and finish date and as my husband was discharged from hospital before the start date Lewis kindly made a 2nd visit at my request to talk through the process with my husband. Chris the installer was brilliant, he worked so very hard and some of the days were very hot. Nothing was too much trouble for him, a fantastic guy - well done to all and thank you, it is fab!!
Customer in Hampshire Posted on 24/08/2024 , work completed 20/08/2024
The trader replied (on 29/08/2024)
Thank you for sharing your experience during such a challenging time. We're glad we could assist with your wet room installation when it became a priority. It's heartening to know that Martin, Lewis, and Chris provided the support, flexibility, and care you needed. We're especially pleased that Chris's hard work and dedication left you with a fantastic result. Your kind words mean a lot to us, and we're grateful to have been able to help. Wishing you and your husband all the best!
Great quality, on time, on budget
Customer Service
Quality
Value
Work involved installation of wet room (shower and wash basin) in a downstairs bedroom. Communication was good throughout, all materials arrived on time and work was undertaken as agreed. Gary respected our privacy and carried out the work to a high standard, we are delighted with the outcome and would not hesitate to recommend their services.
Customer in Buckinghamshire Posted on 22/08/2024 , work completed 20/08/2024
The trader replied (on 29/08/2024)
Thank you for your feedback! We're glad to hear that the installation of your wet room went smoothly and met your expectations. It's great to know that Gary respected your privacy and delivered high-quality work. We appreciate your recommendation and are delighted that you're pleased with the outcome.
Bathroom install
Customer Service
Quality
Value
Although it was far more expensive than we could really afford, we went with ea mobility as, at 3rd attempt, we had to get it right and provide my mum with a bathroom that was safe and practical for her needs. Contact was good, start delayed as previous needed competing (which we were happy with as we didn't want people disappearing once started to finish other work. Chris the plumber worked really hard, under stood our needs and generally very good job done. We do have a minor issue which is with customer service so will update this based on how resolved.
Customer in Hampshire Posted on 21/08/2024 , work completed 16/08/2024
The trader replied (on 29/08/2024)
Thank you for your feedback and for trusting us with your mother’s bathroom installation. We understand how important it was to get it right, and we're glad to hear that Chris worked hard to meet your needs and deliver a quality result. We appreciate your patience with the start delay and your understanding. We’re committed to resolving the minor issue you've mentioned and ensuring your complete satisfaction. Thank you for bringing it to our attention, and we look forward to updating your experience positively.
Great work carried out to our satisfaction on schedule and within budget.
Customer Service
Quality
Value
Very professional and work done to a very high standard. Everyone we came in contact with from our initial enquiry to completion kept us informed and any problem he came across never fazed the installer who kept us advised and came up with a solution. Would have no hesitation in recommending this firm to anyone.
Customer in Edinburgh Posted on 20/08/2024 , work completed 16/08/2024
The trader replied (on 29/08/2024)
Thank you for your kind words! We're pleased to hear that the work was completed to your satisfaction, on schedule, and within budget. It's great to know that our team maintained professionalism and clear communication throughout the process. We're glad the installer handled any challenges with ease and provided effective solutions. Your recommendation means a lot to us!
We are delighted with our new wet room
Customer Service
Quality
Value
EA mobility have provided an excellent service. The assessment appointment was very quickly made where we were able to consider what was needed for the future. The surveyor helped refine the choices. The fitter was excellent. He was polite, cheerful and helpful. He took pains to make sure that we agreed on what he was doing at every stage. He was always on time, protected the carpets and walls in the house and tidied away every day. He was not disturbed by the need to keep pets confined. His work was careful, skilled and well done. He handed the wet room over after fitted and made sure I knew how everything worked. We are delighted.
Customer in Central Bedfordshire Posted on 08/08/2024 , work completed 07/08/2024
The trader replied (on 29/08/2024)
Thank you for sharing your experience! We're thrilled to hear that you're delighted with your new wet room and the service provided by EA Mobility. It's great to know that our team, from the initial assessment to the final installation, took care to meet your needs and keep you informed every step of the way. We're especially glad that the fitter was polite, cheerful, and attentive, ensuring everything was done to your satisfaction. Your kind words mean a lot to us!
Bathroom conversion to walk in shower
Customer Service
Quality
Value
A vast improvement in conversion from bath to walk in shower, no longer having to climb over edge of bath. It was completed a day early and the original quote remained the same all the way through. The whole team from initial surveyor, project manager, fitter and electrician were all very knowledgeable, listened exactly to what we had to say, very polite and asked us exactly what we wanted to achieve at each stage. The fitter, Richard, immediately put down coverings to protect our carpet as soon as he arrived on site, before commencing any work. Richard, the fitter, respected our property, arrived when he said he would, knew what he was doing and got on with the work with minimum disruption, and completed the work with a very pleasing result. All problems were immediately dealt with by fitter as they arose. Very polite office staff from EA mobility rang us both at start of work and on completion to make sure we were happy with everything. Well done EA Mobility and your excellent team.
Customer in Medway Posted on 23/07/2024 , work completed 17/07/2024
The trader replied (on 29/08/2024)
Thank you for your detailed feedback! We're glad to hear that your bathroom conversion to a walk-in shower has made such a positive difference. It's great to know that the project was completed ahead of schedule and within the original quote. We're proud of our team, from the surveyor to the fitter and electrician, for their professionalism and attentiveness throughout the process. A special thanks to Richard for his care in protecting your property and ensuring minimal disruption. We're pleased that you were kept informed and that any issues were promptly addressed. Thank you for choosing EA Mobility and for your kind words about our team!
Great work.
Customer Service
Quality
Value
We had the old bathroom taken out, replacing the fittings with a walk in shower including a seat and grab rails, WC with vanity unit and wash basin. We had wall panels in place of tiles and LVT Polyflor, again to replace tiles. Good and informative initial meetings with Andy and Justin. Followed by excellent installation by Wayne. He kept us fully informed as to how the work was progressing and quickly dealt with unforeseen problems. We found Wayne to be very friendly, polite and helpful and with the exception of a short lunch break he worked throughout the time he was with us.
Customer in North Yorkshire Posted on 18/07/2024 , work completed 09/07/2024
The trader replied (on 29/08/2024)
Thank you for your feedback! We're glad to hear that you're happy with the transformation of your bathroom. It's great that Andy and Justin provided informative initial meetings, and that Wayne delivered an excellent installation. We appreciate your kind words about Wayne's professionalism, communication, and dedication to the job. Thank you for choosing us for your project!