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Endorsed by Which? Trusted Traders

Easystep Stairlifts Ltd

Profile thumb easystep es
4.9

67 Reviews

Opening Hours
Today -
  • Monday 09:00–16:30
  • Tuesday 09:00–16:30
  • Wednesday 09:00–16:30
  • Thursday 09:00–16:30
  • Friday 09:00–16:30
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Jun 21

About

Due to the current COVID-19 outbreak, and following the goverment guidelines of social distancing, easystep stairlifts have designed an easy to follow self survey form for straight stairlifts to help keep our customers safe.
All our stairlift engineers have full PPE.

For full details please take a look here https://easystepstairlifts.co.uk/self-survey/

An independent stairlift company operating in most of the UK supplying and installing new and reconditioned, straight and curved stairlifts to buy or to rent. Short or long term stairlift hire available for straight or curved stairlifts.

Please call us to discuss your needs.

What we do

  • Disability and mobility

    • Stairlifts
    • Stairlift Engineers
  • More Services

    • buy back
    • installation
    • service
    • maintenance

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
67 reviews
Customer Service
5.0
Quality
4.9
Value
4.9
Sort by
Installation of new Brooks Stairlift.
Customer Service
Quality
Value
I was very impressed from my first contact with Easystep Stairlifts. From the start, they seemed as though the customer came first. I was so pleased from the initial phone call, customer survey and advice on what stairlift was right for me and how quickly I was given a fitting date. This was ideal because my partner had just come out of hospital and was told not to climb stairs. Paul the fitter worked efficiently, and within a couple of hours it was up and working perfectly. After explaining the workings and a trial run the job was done. Even I am using it first thing in the morning when my legs are a bit stiff. I can highly recommend Easystep Stairlift. You’ve made two pensioners very happy.
Customer in Leicester Posted on 14/05/2022 , work completed 10/05/2022
The trader replied (on 17/05/2022)
Good morning. Thank you for this "Great Review". I read it, first thing this morning before anything else. We are delighted that the stairlift has already had a positive impact in your home. We appreciate your custom, and will continue to support you throughout your time with us. Thank you again from all of us at Easystep Stairlifts Ltd
Very quick, considerate and helpful.
Customer Service
Quality
Value
Easy to contact, quick to respond, thoughtful, helpful and tidy. Made an appointment within a couple of days of first contact and the stairlift was fitted 2 days later. Called before arriving to let me know, worked quickly efficiently and cleanly and gave good instructions on use. Payment was easy and setting up ongoing payments via standing order was easy too. I would definitely recommend them.
Customer in Leicestershire Posted on 31/03/2022 , work completed 25/03/2022
The trader replied (on 04/04/2022)
Good afternoon Thank you for leaving a great review for us. We do appreciate your kind words. It is lovely to hear that you found our process from start to finish easy to manage. From all of us at Easystep Stairlifts Ltd
Excellent service
Customer Service
Quality
Value
We chose Easystep after researching various stairlift options, new and reconditioned. The service was very friendly and helpful from the outset. The quote for a reconditioned lift on a curved staircase was very good and they could install quickly. On installation day, the engineer arrived at the stated time and completed the job very efficiently. The lift has been in use every day since. We've had one occasion when we needed to call for support - the phone was answered very promptly and the engineer was able to resolve the issue over the phone. We recommend this company.
Customer in Greater London Posted on 07/02/2022 , work completed 09/12/2021
The trader replied (on 14/02/2022)
Good Morning. Thank you very much for your lovely review. It is great to hear that you found our procedures easy to use and our service excellent. Kind regards from all of us at Easystep Stairlifts Ltd -
Fantastic Service
Customer Service
Quality
Value
I had checked the reviews of quite a few companies for my father's stairlift, and thank goodness I found Easystep. From the first time I rang them, they were professional and friendly. Their prices were also very competitive. But it was the service that was outstanding. Knowing my father was due to come out of hospital they went above and beyond - the wonderful fitter coming out on Christmas Eve to fit the stairlift! He was such a great guy making the whole business easy for my mother and leaving excellent instructions, as well as letting us know what to do if anything stopped working. I simply cannot recommend them highly enough.
Customer in Suffolk Posted on 05/01/2022 , work completed 24/12/2021
The trader replied (on 06/01/2022)
Such a lovely review. Thank you so much. I have sent your comments to the Engineer. I hope you had a great Christmas and wishing you all a Happy New Year. Kindest Regards from all of us at Easystep Stairlifts Ltd
Very pleased!
Customer Service
Quality
Value
We were very pleased with the service and stairlift from Easystep. It was fitted promptly by a professional fitter and works perfectly.
Sarah in Warwickshire Posted on 10/12/2021 , work completed 08/12/2021
The trader replied (on 22/12/2021)
Thank you Sarah for your 5* Review. It's nice to hear that you found the whole process professional and "easy" to use. Best Wishes from all of us at Easystep Stairlifts Ltd
hired stairlift
Customer Service
Quality
Value
Hired a stairlift two years ago. Sadly no longer needed. Removed with no fuss and when requested. Very good service highly recommended
David in West Midlands Posted on 29/09/2021 , work completed 04/04/2019
The trader replied (on 30/09/2021)
Good afternoon David, thank you for your review. We appreciate you taking the time to send this to us. We are glad that having the stairlift supported your family. Best Wishes. Sally at Easystep Stairlifts
Excellent Service
Customer Service
Quality
Value
Right from the enquiry to the end product, this company has been absolutely marvellous, no mess. Would recommend them to anybody.
Which? Trusted Traders Consumer Posted on 26/08/2021 , work completed 06/08/2021
The trader replied (on 17/09/2021)
Thank you for your recommendation and lovely comments. kind regards Sally at Easystep Stairlifts
Worked like clockwork - couldn't ask for better service!
Customer Service
Quality
Value
I just wanted to send my compliments to you and your company; your services really improved my mum's life over the last few months and I cannot fault a single thing. Everyone we've come into contact with has been stellar. The fella who came today to remove the stairlift was just as polite, respectful, cheerful and professional as the one who installed it, and didn't leave any mess or anything. You wouldn't even know there had been anything there! I thought I would leave a positive review to let you know how much it is appreciated by your customers that all of this has worked perfectly like clockwork.
Fiona in Greater Manchester Posted on 16/06/2021 , work completed 16/06/2021
The trader replied (on 18/06/2021)
Fiona, thank you for your comments. It is nice to hear the positive impact that a stairlift can have on a family. I have shared this post with the team. We appreciate you taking the time to post this review and wish you and your family all the best. Kind regards Sally at Easystep Stairlifts Ltd
Outstanding customer service
Customer Service
Quality
Value
Easystep Stairlifts supplied and installed a rental stairlift after we completed their 'self survey'. From the initial enquiry with Sally to the installation by Luke the entire process was seamless and entirely focused on customer satisfaction.
Customer in Nottinghamshire Posted on 03/03/2021 , work completed 02/03/2021
The trader replied (on 08/03/2021)
Thank you for your 5* review. I am glad you found the "Self Survey" form easy. Wishing you all the best from Easystep Stairlifts Ltd
Easystep excellent service
Customer Service
Quality
Value
Very efficient and tidy installation, completed in a matter of hours with minimal disruption. The stairlift works well.
Customer in Buckinghamshire Posted on 24/02/2021 , work completed 23/02/2021
The trader replied (on 26/02/2021)
Hi. Thank you for this great review. We do try to make the whole process as "easy" to do as possible. From all of us at Easystep Stairlifts Ltd