Endorsed by Which?

Easystep Stairlifts Ltd

5.0

106 Reviews

Opening Hours
Today - 09:00–16:30
  • Monday 09:00–16:30
  • Tuesday 09:00–16:30
  • Wednesday 09:00–16:30
  • Thursday 09:00–16:30
  • Friday 09:00–16:30
  • Saturday - Closed
  • Sunday - Closed

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Organisations and Awards

Nov 22
Jun 21

About

We are an independent stairlift company operating in most of the UK supplying and installing new and reconditioned, straight and curved stairlifts to buy or to rent. Short or long term stairlift hire available for straight or curved stairlifts.

Please call us to discuss your needs.

What we do

  • Disability and mobility

    • Stairlifts
    • Stairlift Engineers
  • More Services

    • buy back
    • installation
    • service
    • maintenance

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
106 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
100% Recommend Easystep Stairlifts
Customer Service
Quality
Value
I am writing this review on behalf of my elderly mum. We cannot recommend Easystep Stairlifts enough. The whole process from start to finish was seamless. Sally in the office is so helpful and answered any queries and concerns. It is very difficult in this day and age to find such efficient service. I initially sent photos of the stairs and hallway via whatsapp, no visit was necessary by an engineer. On the day of the installation every detail went according to plan. The engineer arrived on time, phoned half hour prior to arrival as promised. He carried out the work in the time specified and explained everything in great detail. My mum finds new things a challenge but the stairlift is so easy for her to use. The pricing is very reasonable compared to other companies too. A fantastic friendly company. Thank you so much Sally and Team.
Customer in Medway Posted on 02/11/2023 , work completed 05/09/2023
The trader replied (on 07/11/2023)
Good Afternoon. Hi. Thank you for sending in your review. I am really delighted to hear that we rated 5 stars. Our WhatsApp photograph surveys are proving popular and an efficient way of getting all the information that we need. Thank you again for taking the time to send your comments. It is appreciated. From all of us at Easystep Stairlifts Ltd
Excellent courteous service from start to finish
Customer Service
Quality
Value
From first contact with them, call back from Sally, and arrangement to call and uninstall was swift and efficient. Paul who did the work on site was spot on time and called ahead (I do wish more companies were as switched on) and was friendly and efficient. Highly recommended.
Customer in Cambridgeshire Posted on 26/10/2023 , work completed 24/10/2023
The trader replied (on 30/10/2023)
Good afternoon Hi. Thank you for contacting us regarding the stairlift that you had for sale. I am pleased that we were able to arrange to purchase this from you. Your review is important to us and I thank you for taking the time to let others know about our service. From Easystep Stairlifts Ltd -
I found this company online and it must of been my lucky day
Customer Service
Quality
Value
My sister had a stairlift already in from another company which had a 3 year warranty, after 1 year the stairlift broke down leaving her stuck at the top of her stairs, so I called the company who had put the stairlift in only to find out they had gone out of business. So I went on line and found easystep I left a message and a nice lady called Sally Called me back she was very professional and helpful we decided to go for a rental option, l was a way at the time when all this was going on but Sally was so helpful getting it sorted and I must say the price what was on the website was the price they charged. The stairlift was installed on the day we were given my sister told me she was so pleased with the engineer clean and tidy and the stairlift million times better than the one she had before. There was no pushing for payment sally said we will sort paperwork out when you get home, I feel so much more comfortable with this company I would definitely recommend them. Big thank you to Sally
Customer in Greater London Posted on 21/10/2023 , work completed 13/09/2023
The trader replied (on 30/10/2023)
Good Afternoon. Hello. Thank you for your lovely review. Your 5 stars are amazing and your words, I am sure will inspire others to choose us. I am so pleased to hear that you found our processes easy and that we were able to support your sister. Any problems please call us, you have your full warranty. Thank you again from Easystep Stairlifts Ltd
Excellent service
Customer Service
Quality
Value
I chose this company after seeing their reviews and because they were local, and was not disappointed. Everyone I had contact with were friendly, courteous and professional, the surveyer gave us good advice to help choose the right options and the engineer was cheerfully efficient. They arrived on time after calling to let us know they were on their way. Yes, Easystep Stairlifts are an excellent company to deal with and I would have no hesitation in recommending them to someone.
Customer in Leicestershire Posted on 28/09/2023 , work completed 13/09/2023
The trader replied (on 02/10/2023)
Hello, thank you for sending in your all *****5 star review. It was great to talk with you and I am pleased that you placed your order with us. Please contact us if you have any problems, you do have your warranty. Kind regards Sally at Easystep Stairlifts
Brilliant Company
Customer Service
Quality
Value
I rang this Company because it was local. I am so pleased that I did. I explained what I needed and was told various options and that an Engineer would be out the following day. Engineer arrived on time and measured up and quoted a price and I said that was fine. I was told that the lift would be fitted on the following Thursday, the next day I received a call to say that they had a cancelation and that they could fit the lift on Monday, I was delighted. Mark arrived on time and fitted our stair lift, there was no mess and was fitted within a couple of hours. After showing us how to use the lift he left a very happy couple. I can't recommend this Company enough they are amazing.
Customer in Leicestershire Posted on 22/09/2023 , work completed 18/09/2023
The trader replied (on 26/09/2023)
Hello. Your comments are lovely. Thank you very much. I am glad that we were able to install earlier for you. I hope that the lift makes things easier in the home and that you "pop upstairs" whenever you like :) From Sally at Easystep Stairlifts Ltd
Great stairlift, excellent service
Customer Service
Quality
Value
This company has been a pleasure to do business with from first contact through to installation. Very courteous staff and thoroughly professional. The installation was completed in around an hour, the use of the lift demonstrated, and everything tidied up. Really can’t fault this company; they are worthy of five stars for all ratings. Oh, and one more thing, you would find it very hard to find the same product, price and service elsewhere!
Customer in Greater London Posted on 19/09/2023 , work completed 14/09/2023
The trader replied (on 20/09/2023)
Good Morning. It was lovely to come into the office today and the first message I see is this lovely 5 star review. Thank you for taking the time to publish this for us. We appreciate your comments, its really nice to hear that you found us an all round 5 star company. From Sally at Easystep Stairlifts Ltd
Fast, fantastic, Friendly. Impressive. A very happy customer indeed.
Customer Service
Quality
Value
I've moved from a flat to a house recently. The landlord suggested I get a stairlift so I can use upstairs, as arthritis has prevented me climbing stairs for nearly 10 years. I looked online for prices and found this company were the only one that stated prices on. I called round a few before coming to this company. I definitely saved the best til last! I've gone with the rental option. £40 a month! FANTASTIC! I have already recommended this to a friend who also can't climb the stairs. If you are wondering if a stair lift is for you, try the rental option. If you don't like it they will take it back, it's a win win.
Customer in West Midlands Posted on 11/09/2023 , work completed 08/09/2023
The trader replied (on 13/09/2023)
Hello. Thank you for the great review. It's nice to hear that you can now go upstairs and enjoy your home. We agree a rental option is good value, with installation costs, PCM rental fee and full warranty, it's a great bundle. Thank you again. Best Wishes in your New Home. From all of us at Easystep Stairlifts Ltd.
Fantastic efficient service
Customer Service
Quality
Value
Cannot fault this company. Professional, friendly and knowledgeable from the get go. My son made contact with Easy Steps on the Monday. Nine days later the lift was installed by Paul who was so competent, efficient, speedy and friendly. He was a breath of fresh air. The cost of installing and rental is also extremely reasonable. A great company - would highly recommend.
Customer in Greater London Posted on 02/09/2023 , work completed 30/08/2023
The trader replied (on 05/09/2023)
Good afternoon. Hello. Thank you for this amazing review. I will pass you comments on to our engineer Paul, he will be delighted to hear, that you found our service 5 star value. from Sally at Easystep Stairlifts Ltd
Faultless customer service, installation and equipment.
Customer Service
Quality
Value
My daughter chose this company after brief online research. She spoke to Sally late on Thursday, sent a video of the staircase on Friday morning and we had the stairlift installed on the following Monday. Customer service was impeccable, all calls and emails answered promptly. The quoted price seemed very reasonable and we chose the rental option. Paul, the engineer arrived on time and was friendly and efficient. He had the whole thing done in under 3 hours (single flight with 90 degree turn at top). He showed me how the supports were screwed into the stair treads, not the wall and did a good job of unobtrusively running a power supply from a regular wall socket. He gave us a comprehensive briefing on operation and left no mess at all.
Customer in Greater London Posted on 21/08/2023 , work completed 21/08/2023
The trader replied (on 24/08/2023)
Hello. Thank you so much for this lovely review. I do remember the order, and I am really pleased that we were able to help you so quickly. Any problems, please call us, we have engineers on call, out of hours. Thank you again. From Sally at Easystep Stairlifts Ltd
Excellent service, thank you!
Customer Service
Quality
Value
We had a stairlift fitted on 31st July 2023. Sally provided excellent professional service and support to to answer all our questions and arrange installation. The first engineer sent to measure-up was excellent, very helpful and informative. The second engineer sent to install was also excellent. No mess, no fuss and very informative. Perfect all round, would highly recommend to anyone. Many thanks!
Customer in West Midlands Posted on 11/08/2023 , work completed 31/07/2023
A Which? Trusted Traders staff member replied on behalf of the trader (on 21/08/2023)
5 STARS, thank you so much for your great review. Your recommendation means a lot. We work well as a team, and I’m glad that we were able to help you. From All of us at Easystep Stairlifts Ltd