Easystep Stairlifts Ltd

I am writing this review on behalf of my elderly mum. We cannot recommend Easystep Stairlifts enough. The whole process from start to finish was seamless. Sally in the office is so helpful and answered any queries and concerns. It is very difficult in this day and age to find such efficient service. I initially sent photos of the stairs and hallway via whatsapp, no visit was necessary by an engineer. On the day of the installation every detail went according to plan. The engineer arrived on time, phoned half hour prior to arrival as promised. He carried out the work in the time specified and explained everything in great detail. My mum finds new things a challenge but the stairlift is so easy for her to use. The pricing is very reasonable compared to other companies too. A fantastic friendly company. Thank you so much Sally and Team.

From first contact with them, call back from Sally, and arrangement to call and uninstall was swift and efficient. Paul who did the work on site was spot on time and called ahead (I do wish more companies were as switched on) and was friendly and efficient. Highly recommended.

My sister had a stairlift already in from another company which had a 3 year warranty, after 1 year the stairlift broke down leaving her stuck at the top of her stairs, so I called the company who had put the stairlift in only to find out they had gone out of business. So I went on line and found easystep I left a message and a nice lady called Sally Called me back she was very professional and helpful we decided to go for a rental option, l was a way at the time when all this was going on but Sally was so helpful getting it sorted and I must say the price what was on the website was the price they charged. The stairlift was installed on the day we were given my sister told me she was so pleased with the engineer clean and tidy and the stairlift million times better than the one she had before. There was no pushing for payment sally said we will sort paperwork out when you get home, I feel so much more comfortable with this company I would definitely recommend them. Big thank you to Sally

I chose this company after seeing their reviews and because they were local, and was not disappointed. Everyone I had contact with were friendly, courteous and professional, the surveyer gave us good advice to help choose the right options and the engineer was cheerfully efficient. They arrived on time after calling to let us know they were on their way. Yes, Easystep Stairlifts are an excellent company to deal with and I would have no hesitation in recommending them to someone.

I rang this Company because it was local. I am so pleased that I did. I explained what I needed and was told various options and that an Engineer would be out the following day. Engineer arrived on time and measured up and quoted a price and I said that was fine. I was told that the lift would be fitted on the following Thursday, the next day I received a call to say that they had a cancelation and that they could fit the lift on Monday, I was delighted. Mark arrived on time and fitted our stair lift, there was no mess and was fitted within a couple of hours. After showing us how to use the lift he left a very happy couple. I can't recommend this Company enough they are amazing.

This company has been a pleasure to do business with from first contact through to installation. Very courteous staff and thoroughly professional. The installation was completed in around an hour, the use of the lift demonstrated, and everything tidied up. Really can’t fault this company; they are worthy of five stars for all ratings. Oh, and one more thing, you would find it very hard to find the same product, price and service elsewhere!

I've moved from a flat to a house recently. The landlord suggested I get a stairlift so I can use upstairs, as arthritis has prevented me climbing stairs for nearly 10 years. I looked online for prices and found this company were the only one that stated prices on. I called round a few before coming to this company. I definitely saved the best til last! I've gone with the rental option. £40 a month! FANTASTIC! I have already recommended this to a friend who also can't climb the stairs. If you are wondering if a stair lift is for you, try the rental option. If you don't like it they will take it back, it's a win win.

Cannot fault this company. Professional, friendly and knowledgeable from the get go. My son made contact with Easy Steps on the Monday. Nine days later the lift was installed by Paul who was so competent, efficient, speedy and friendly. He was a breath of fresh air. The cost of installing and rental is also extremely reasonable. A great company - would highly recommend.

My daughter chose this company after brief online research. She spoke to Sally late on Thursday, sent a video of the staircase on Friday morning and we had the stairlift installed on the following Monday. Customer service was impeccable, all calls and emails answered promptly. The quoted price seemed very reasonable and we chose the rental option. Paul, the engineer arrived on time and was friendly and efficient. He had the whole thing done in under 3 hours (single flight with 90 degree turn at top). He showed me how the supports were screwed into the stair treads, not the wall and did a good job of unobtrusively running a power supply from a regular wall socket. He gave us a comprehensive briefing on operation and left no mess at all.

We had a stairlift fitted on 31st July 2023. Sally provided excellent professional service and support to to answer all our questions and arrange installation. The first engineer sent to measure-up was excellent, very helpful and informative. The second engineer sent to install was also excellent. No mess, no fuss and very informative. Perfect all round, would highly recommend to anyone. Many thanks!