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Endorsed by Which? Trusted Traders

Easystep Stairlifts Ltd

Profile thumb easystep es
4.9

61 Reviews

Opening Hours
Today - 10:00–13:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 10:00–13:00
  • Sunday 10:00–13:00

Organisations and Awards

Jun 21

About

Due to the current COVID-19 outbreak, and following the goverment guidelines of social distancing, easystep stairlifts have designed an easy to follow self survey form for straight stairlifts to help keep our customers safe.
All our stairlift engineers have full PPE.

For full details please take a look here https://easystepstairlifts.co.uk/self-survey/

An independent stairlift company operating in most of the UK supplying and installing new and reconditioned, straight and curved stairlifts to buy or to rent. Short or long term stairlift hire available for straight or curved stairlifts.

Please call us to discuss your needs.

What we do

  • Disability and mobility

    • Stairlifts
    • Stairlift Engineers
  • More Services

    • buy back
    • installation
    • service
    • maintenance

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
61 reviews
Customer Service
5.0
Quality
4.9
Value
4.9
Sort by
Excellent Service
Customer Service
Quality
Value
Right from the enquiry to the end product, this company has been absolutely marvellous, no mess. Would recommend them to anybody.
Which? Trusted Traders Consumer Posted on 26/08/2021 , work completed 06/08/2021
The trader replied (on 17/09/2021)
Thank you for your recommendation and lovely comments. kind regards Sally at Easystep Stairlifts
Worked like clockwork - couldn't ask for better service!
Customer Service
Quality
Value
I just wanted to send my compliments to you and your company; your services really improved my mum's life over the last few months and I cannot fault a single thing. Everyone we've come into contact with has been stellar. The fella who came today to remove the stairlift was just as polite, respectful, cheerful and professional as the one who installed it, and didn't leave any mess or anything. You wouldn't even know there had been anything there! I thought I would leave a positive review to let you know how much it is appreciated by your customers that all of this has worked perfectly like clockwork.
Fiona in Greater Manchester Posted on 16/06/2021 , work completed 16/06/2021
The trader replied (on 18/06/2021)
Fiona, thank you for your comments. It is nice to hear the positive impact that a stairlift can have on a family. I have shared this post with the team. We appreciate you taking the time to post this review and wish you and your family all the best. Kind regards Sally at Easystep Stairlifts Ltd
Outstanding customer service
Customer Service
Quality
Value
Easystep Stairlifts supplied and installed a rental stairlift after we completed their 'self survey'. From the initial enquiry with Sally to the installation by Luke the entire process was seamless and entirely focused on customer satisfaction.
Customer in Nottinghamshire Posted on 03/03/2021 , work completed 02/03/2021
The trader replied (on 08/03/2021)
Thank you for your 5* review. I am glad you found the "Self Survey" form easy. Wishing you all the best from Easystep Stairlifts Ltd
Easystep excellent service
Customer Service
Quality
Value
Very efficient and tidy installation, completed in a matter of hours with minimal disruption. The stairlift works well.
Customer in Buckinghamshire Posted on 24/02/2021 , work completed 23/02/2021
The trader replied (on 26/02/2021)
Hi. Thank you for this great review. We do try to make the whole process as "easy" to do as possible. From all of us at Easystep Stairlifts Ltd
Long distance service
Customer Service
Quality
Value
Living in Melbourne, Australia I needed to have a stairlift installed for my Aunt in Staffordshire. Sally was extremely efficient in our email correspondence and coordinated a seamless installation process. My aunt was impressed with the installer who was diligent and had the stairlift up and running in a couple of hours. All my family involved would highly recommend Easy step Stairlifts
Customer in Stoke-on-Trent Posted on 23/02/2021 , work completed 17/02/2021
The trader replied (on 26/02/2021)
Thank you for your great review. We were really happy to help. I am glad your Aunt is happy with the installation. Kind regards Easystep Stairlifts Ltd
First Class Service!
Customer Service
Quality
Value
Easystep Stairlifts were incredible! Sally and Mark between them were so organised and helpful. The stairlift was needed urgently for someone coming out of hospital and they did not disappoint. Stairlift was in and working within days. At the beginning of the process, Sally explained all the options available, made useful suggestions and replied to queries quickly. Mark, the engineer who installed it was efficient and knowledgeable and made it look easy! The stairlift was a tricky one, with 5 curves as we wanted it tucked out of the way top and bottom and he did a fantastic job. We had to call the emergency breakdown number last night after 8pm as the user had managed to disable it due to user error and the service was quick and helpful and got him back 'on the road' immediately. Couldn't recommend them highly enough. Thanks
Customer in Buckinghamshire Posted on 10/02/2021 , work completed 04/02/2021
The trader replied (on 11/02/2021)
5*'s. A really great review. We appreciate you writing this review for us. I am really pleased that we were able to help. Thank you so much. From all of us at Easystep Stairlifts Ltd
Fantastic service and lovely people
Customer Service
Quality
Value
I originally chose Easy step because after phoning several companies they came across as the most genuinely friendly and seemed very efficient and this was down to Sally. She dealt with everything very quickly and efficiently and the stairlift was fitted as soon as we needed it by Mark who was extremely helpful and removed a stair rail that we had fitted already. He fitted it all without any mess at all and explained carefully the details of how to use the stairlift ...and keeping his distance with a mask. The stairlift works brilliantly and is such a help to my husband, thank you all
Customer in Kent Posted on 07/01/2021 , work completed 05/01/2020
The trader replied (on 08/01/2021)
Thank you so much for your kind words. We are pleased to hear how you found the whole process from start to finish stress-free. We all work as a great team; and do enjoy what we do. I think this reflects on the service we provide. Thank you again Sally at Easystep Stairlifts
Highly recommend, excellent!
Customer Service
Quality
Value
After my initial contact with Sally which was friendly and very efficient (thank you Sally), my Dad’s rental stairlift was fitted within days and the installation was seamless. I highly recommend this company and thank them for their excellent service!
Customer in Derby Posted on 06/01/2021 , work completed 01/10/2020
The trader replied (on 08/01/2021)
Thank you for your "highly recommended" review. We do appreciate you taking the time to leave your comments. I am glad that we were able to support your Dad. Kind regards from Sally at Easystep Stairlifts
Excellent service
Customer Service
Quality
Value
First rate from start to finish - very rarely do you see this standard of service nowadays from first call to installation could not rate higher. Phone calls returned on time as promised, absolutely no cleaning up to do after installation and reassuring promises on service to follow up
Customer in Derbyshire Posted on 21/12/2020 , work completed 18/12/2020
The trader replied (on 04/01/2021)
Hello. Thank you for your review. I am really pleased to hear that your installation went well and that you found the whole process stress free. Your comments mean a great deal to the whole team. Best wishes from Sally at Easystep Stairlifts
Excellent Service
Customer Service
Quality
Value
From the moment we spoke to Sally at Easysteps stairlift it was a seamless and efficient service. Sally was quick with responses and even managed to accommodate our date change at very short notice. The stair lift even though only installed yesterday is a huge relief for my sister. Thank you Sally!!
Customer in Greater Manchester Posted on 03/12/2020 , work completed 02/12/2020
The trader replied (on 03/12/2020)
Hi, what a great review; thank you so much. I am really glad that we were able to help you and your family. Best wishes Sally at Easystep Stairlifts