Highly recommend
After having many company quotes at high value and out of my budget I had given up hope. Thankfully I came across easy step stairlifts and am very happy with the service from start to finish. Mark who came out and fitted my stair lift went above and beyond and helped show me how to use it with ease after an easy installation. What a lovely man.
Customer in West Midlands
Posted on 02/10/2024
(Reviewer did not use service)
Recommended
Excellent company
As a retired health professional I would highly recommend this company.I thoroughly researched the stairlift options.This company offered the best value for money.The assessment process meant we had it installed within a few days Advice support and information was clear .Yearly Maintenance was kept up to date and Removal was to suit my convenience.It was easy to use,compact, comfortable and swivel transfer made it easy for my elderly disabled mother to use independently. Sally,company admin was friendly,supportive and always returned your calls promptly.
Customer in Shropshire
Posted on 22/09/2024
, work completed 22/09/2024
Recommended
Excellent communication and fitting
Communication with Sally in the office was easy and efficient. All was arranged very speedily. The engineer arrived today at the estimated time, calling first to confirm his expected arrival. The curved stairlift was fitted in a few hours with minimum disruption and the hall was left tidy. The instructions for use were clear. I shall recommend this company to anyone who is considering a stairlift. Jackie Vickers
Customer in Oxfordshire
Posted on 03/09/2024
, work completed 03/09/2024
Recommended
Easystep stairlift
I have used Easystep Stairlifts before for rental and was happy with their service and their prompt installation and removal so contacted them when I needed one. Their service was exceptional again and fitted and installed so quickly by Will. Choosing to rent again as it gives the flexibility to have it removed when not required any longer. I have recommended them quite a few times to friends who were needing a stairlift and will continue to do so. So happy with this company.
Customer in Nottinghamshire
Posted on 02/09/2024
, work completed 02/09/2024
Recommended
Excellent
From enquiry to fitting, the service has been first class. Luke fitted the stair lift and was professional, knowledgeable on every level and friendly. The price is surprisingly low considering the customer service and quality of product. I am extremely pleased and totally recommend Easystep Stairlifts. I was very lucky to spot them when I searched online. I am renting a stairlift for the timebeing.
Customer in Leicester
Posted on 28/08/2024
, work completed 28/08/2024
Recommended
Excellent Company
Had to have a stairlift taken out and scoured the Internet and found these guys. Very professional from start to finish and could not fault them at all. Everything was as they said it would be and money was paid into the bank a few hours later. Would definitely recommend and they gave the best price.
Customer in Nottinghamshire
Posted on 21/08/2024
, work completed 14/08/2024
Recommended
Customer service at it's best!!
From start to finish, everything was handled perfectly. Sally in the office immediately indicated that it was a job they would be able to complete despite the complexity of the job. We sent over some photographs and measurements and she was then able to assess the job, give us a price and arrange an installation date all within a week! Paul came out and did a perfect job. Everything was done in a professional and efficient friendly manner. Can't thank them enough!!
Which? Trusted Traders Consumer
Posted on 12/08/2024
, work completed 05/08/2024
Recommended
Stairlift Fitted
Excellent company from start to finish. Excellent communication, prompt arrival on fitting day. Carried out as discussed. Thank you
Customer in Leicestershire
Posted on 11/08/2024
, work completed 10/07/2024
Recommended
Fast polite and efficient
Really pleased with easystep needed stairlift urgently so mother could come home from hospital All done within a week Turned upon time fitted in less than an hour and everything explained clearly
Customer in West Midlands
Posted on 02/08/2024
, work completed 01/08/2024
Recommended
Excellent Company
We needed to hire a stair lift for a few weeks after my wife fractured her pelvis. Easy step gave me a quote consisting of a fixed price for installation and subsequent removal, then a recurring rental. The quote was fine so we accepted. The two lads came when they said they would, fitted the lift in 40 minutes or so and left the place very clean and tidy. The lift worked well and did it's job for a month, and when it was no longer needed, a single lad came and removed it, again, when he said he would. Again, left the place clean and tidy with some advice on how to get the bits of the carpet that had been flattened back to normal. Everything was easy, the company were pleasant to deal with, the price was reasonable, and they came when they said they would. What more do you need?
Customer in Leicestershire
Posted on 03/07/2024
, work completed 02/07/2024
Recommended
Ordering and installing stairlift
We would like to say how impress we were with the service we received. We contacted the company and spoke to Sally with our request for a stairlift to be fitted asap. Sally suggested a product and was able to arrange for it to be fitted 5 days later, by Mark. Mark was very professional and explained how to use the equipment safely. This has given my wife more independence. We are extremely pleased with the equipment provided and have no hesitation in recommending this company. Once again, many thanks to Sally and Mark.
Customer in Derby
Posted on 17/06/2024
, work completed 10/06/2024
Recommended
Excellent service and quick installation
I searched lots of companies and then found these they came out straight away measured up and installed the following week, the chap explained everything I thought it would be difficult but was so easy and couldn’t fit it at a better time as my leg got worse anyway would absolutely recommend them
Customer in Leicestershire
Posted on 20/05/2024
, work completed 15/05/2024
Recommended
fast and efficent servce
excellent service from sally and luke whose work was well done from start to finish. both were very polite
Customer in Warwickshire
Posted on 14/05/2024
, work completed 14/01/2023
Recommended
Fantastic work and great experience all round
Spoke to sally all about hiring a stairlift I have been very impressed from start to finish, any questions need answering was easy and very quick with response . Gave us a 2 hour slot and Luke turned up in that slot and carried out the fitted then explained everything to me ready for use. Outstanding company and saves you paying out loads of money with the hiring side
Customer in Lincolnshire
Posted on 10/05/2024
, work completed 02/05/2024
Recommended
Stairlift Installation Review
Excellent service. Installed in less than 48 hours. Very easy to measure up and do online survey. Company very easy to deal with, extremely helpful customer support from Sally and excellent installation service by Paul (Engineer). Paperwork and contract straightforward. Stairs no longer a daily struggle for elderly parent, easy to fold the chair away not in use so that other member of the household can use the stairs as normal.
Customer in Gloucestershire
Posted on 09/02/2024
, work completed 24/01/2024
Recommended
My Grandma stairlift
After my Grandma had a fall on 03/01/2024, we was all very worried about her getting up and down the stairs. She is 90 yrs old and very independent and the fall did knock her confidence quite abit. So after a look around we found Easystep Stairlifts Ltd and looked at there reviews and seemed a very established business. After getting in contact with Easystep stairlift and explaining what we need and the urgency. They was very reassuring and easy to speak to, and offered us a quality stairlift at affordable prices. Not only that they had it fitted with in 4 days, My Grandma is so happy with the stairlift and now has her confidence back with extra energy. I would 100% recommend Easystep Stairlifts Ltd for service, price and friendly staff.Thank you from me and my Gran.
Customer in Leicestershire
Posted on 16/01/2024
, work completed 08/01/2024
Recommended
Easystep Stairlift, my experience.
From my first step to installation.I found that the company first class And very professional. Office staff went all out to help. Self survey was easy. Installation engineers excellent and talk me though the way the stairlift worked. Would I recommend this company, to true I would.
Customer in West Midlands
Posted on 19/12/2023
, work completed 15/12/2023
Recommended
100% Recommend Easystep Stairlifts
I am writing this review on behalf of my elderly mum. We cannot recommend Easystep Stairlifts enough. The whole process from start to finish was seamless. Sally in the office is so helpful and answered any queries and concerns. It is very difficult in this day and age to find such efficient service. I initially sent photos of the stairs and hallway via whatsapp, no visit was necessary by an engineer. On the day of the installation every detail went according to plan. The engineer arrived on time, phoned half hour prior to arrival as promised. He carried out the work in the time specified and explained everything in great detail. My mum finds new things a challenge but the stairlift is so easy for her to use. The pricing is very reasonable compared to other companies too. A fantastic friendly company. Thank you so much Sally and Team.
Customer in Medway
Posted on 02/11/2023
, work completed 05/09/2023
Recommended
Excellent courteous service from start to finish
From first contact with them, call back from Sally, and arrangement to call and uninstall was swift and efficient. Paul who did the work on site was spot on time and called ahead (I do wish more companies were as switched on) and was friendly and efficient. Highly recommended.
Customer in Cambridgeshire
Posted on 26/10/2023
, work completed 24/10/2023
Recommended
I found this company online and it must of been my lucky day
My sister had a stairlift already in from another company which had a 3 year warranty, after 1 year the stairlift broke down leaving her stuck at the top of her stairs, so I called the company who had put the stairlift in only to find out they had gone out of business. So I went on line and found easystep I left a message and a nice lady called Sally Called me back she was very professional and helpful we decided to go for a rental option, l was a way at the time when all this was going on but Sally was so helpful getting it sorted and I must say the price what was on the website was the price they charged. The stairlift was installed on the day we were given my sister told me she was so pleased with the engineer clean and tidy and the stairlift million times better than the one she had before. There was no pushing for payment sally said we will sort paperwork out when you get home, I feel so much more comfortable with this company I would definitely recommend them. Big thank you to Sally
Customer in Greater London
Posted on 21/10/2023
, work completed 13/09/2023
Recommended
Excellent service
I chose this company after seeing their reviews and because they were local, and was not disappointed. Everyone I had contact with were friendly, courteous and professional, the surveyer gave us good advice to help choose the right options and the engineer was cheerfully efficient. They arrived on time after calling to let us know they were on their way. Yes, Easystep Stairlifts are an excellent company to deal with and I would have no hesitation in recommending them to someone.
Customer in Leicestershire
Posted on 28/09/2023
, work completed 13/09/2023
Recommended
Brilliant Company
I rang this Company because it was local. I am so pleased that I did. I explained what I needed and was told various options and that an Engineer would be out the following day. Engineer arrived on time and measured up and quoted a price and I said that was fine. I was told that the lift would be fitted on the following Thursday, the next day I received a call to say that they had a cancelation and that they could fit the lift on Monday, I was delighted. Mark arrived on time and fitted our stair lift, there was no mess and was fitted within a couple of hours. After showing us how to use the lift he left a very happy couple. I can't recommend this Company enough they are amazing.
Customer in Leicestershire
Posted on 22/09/2023
, work completed 18/09/2023
Recommended
Great stairlift, excellent service
This company has been a pleasure to do business with from first contact through to installation. Very courteous staff and thoroughly professional. The installation was completed in around an hour, the use of the lift demonstrated, and everything tidied up. Really can’t fault this company; they are worthy of five stars for all ratings. Oh, and one more thing, you would find it very hard to find the same product, price and service elsewhere!
Customer in Greater London
Posted on 19/09/2023
, work completed 14/09/2023
Recommended
Fast, fantastic, Friendly. Impressive. A very happy customer indeed.
I've moved from a flat to a house recently. The landlord suggested I get a stairlift so I can use upstairs, as arthritis has prevented me climbing stairs for nearly 10 years. I looked online for prices and found this company were the only one that stated prices on. I called round a few before coming to this company. I definitely saved the best til last! I've gone with the rental option. £40 a month! FANTASTIC! I have already recommended this to a friend who also can't climb the stairs. If you are wondering if a stair lift is for you, try the rental option. If you don't like it they will take it back, it's a win win.
Customer in West Midlands
Posted on 11/09/2023
, work completed 08/09/2023
Recommended
Fantastic efficient service
Cannot fault this company. Professional, friendly and knowledgeable from the get go. My son made contact with Easy Steps on the Monday. Nine days later the lift was installed by Paul who was so competent, efficient, speedy and friendly. He was a breath of fresh air. The cost of installing and rental is also extremely reasonable. A great company - would highly recommend.
Customer in Greater London
Posted on 02/09/2023
, work completed 30/08/2023
Recommended
Faultless customer service, installation and equipment.
My daughter chose this company after brief online research. She spoke to Sally late on Thursday, sent a video of the staircase on Friday morning and we had the stairlift installed on the following Monday. Customer service was impeccable, all calls and emails answered promptly. The quoted price seemed very reasonable and we chose the rental option. Paul, the engineer arrived on time and was friendly and efficient. He had the whole thing done in under 3 hours (single flight with 90 degree turn at top). He showed me how the supports were screwed into the stair treads, not the wall and did a good job of unobtrusively running a power supply from a regular wall socket. He gave us a comprehensive briefing on operation and left no mess at all.
Customer in Greater London
Posted on 21/08/2023
, work completed 21/08/2023
Recommended
Excellent service, thank you!
We had a stairlift fitted on 31st July 2023. Sally provided excellent professional service and support to to answer all our questions and arrange installation. The first engineer sent to measure-up was excellent, very helpful and informative. The second engineer sent to install was also excellent. No mess, no fuss and very informative. Perfect all round, would highly recommend to anyone. Many thanks!
Customer in West Midlands
Posted on 11/08/2023
, work completed 31/07/2023
Recommended
Very good five star service and installation
Very good and quick to respond. Very happy that we used this company when we had been let down elsewhere with big companies who wanted us to wait 6 months. Would highly recommend. My stairlift was installed a week after my initial contact with the company and cost 1/3 of the price of the bigger companies out there.
Which? Trusted Traders Consumer
Posted on 03/08/2023
, work completed 27/07/2023
Recommended
Second time using this Company
I first used Easystep stairlifts 3 years ago when my husband was very ill & unable to climb the stairs in our house. The service was excellent from initial phone call to enquire, to the fitting of stairlift, after service and eventual removal. Now my elderly Parents are struggling I had no hesitation to call Sally at Easystep again. The service again has been perfect, they come when booked, on time, explained everything carefully to my Parents & took time to ensure they understood. I would have complete confidence in recommending them.
Customer in Nottinghamshire
Posted on 16/07/2023
, work completed 13/07/2023
Recommended
Stairlift
I found this company a pleasure to deal with.they were very informative and carried out works with no fuss and to a very high standard They were on time both with the survey and installation The operatives were very polite and informative at end of installation I would have no hesitation in using Easy steps again and would certainly recommend them
Customer in West Midlands
Posted on 14/07/2023
, work completed 11/07/2023
Recommended
Excellent Service
We were recommended to Easystep and so very glad we were. My Mum needed to have a stairlift installed after a fall, something she never previously wanted. We used the on line survey option which was so easy to complete and upload the required pictures to. We received an e-mail back with options and prices the first working day after the survey submission and the appointment was made for installation the following week. The engineer called to say he was on his way, the work was completed very quickly and a demonstration given. we were also given the on call information which put my Mum's mind at rest. The area was left spotless. We would not hesitate to recommend Easystep Stairlifts, there were various financial options which would suit most people too. My Mum has her independence back along with peace of mind.
Customer in Luton
Posted on 13/07/2023
, work completed 26/06/2023
Recommended
Fantastic installation, Great value
Easy company to deal with, polite and friendly, installation was quick and easy with installer not leaving any stone unturned - Highly recommend, outstanding service!
Customer in South Yorkshire
Posted on 11/07/2023
, work completed 11/07/2023
Recommended
Excellent service throughout
From the first contact with Easystep Stairlifts my experience was nothing but positive. The quote I was given by Sally (who was amazingly helpful and knowledgeable) was comprehensive, contained all my options and some extras that I needed. Prices were competitive. Every time I spoke to anyone at the company they were polite, helpful and not at all "pushy". Come the day of install Paul turned up at the time estimated and installed the stairlift with no fuss or problems whilst working around the coming and going of nurses, health visitors and the like. He then took me through a complete demonstration of the stairlift operation and all the documentation. He was superb! To make things even better I got a call from Sally a week after the install to make sure everything was OK. I am totally satisfied with the whole process and definitely made the right choice of company to deal with. I would recommend Easystep to anyone.
Customer in Leicestershire
Posted on 28/06/2023
, work completed 21/06/2023
Recommended
Very helpful and professional stairlift company with absolutely no pressure to buy
I am very grateful to Sally, Paul and the rest of Easystep Stairlifts team for their help. They surveyed my in-laws' house about 6 months ago to consider fitting a future stairlift and this was fitted last week. Sally and her colleagues have also given me advice about my own parents' house and the feasibility of fitting a stairlift there if wanted in the future. They sourced exactly what my in-laws wanted and Paul fitted this very efficiently and tidily last Friday at a time of day to suit them. My mother in law is finding the stairlift very helpful. My in-laws are renting a stairlift from them adapted to exactly what they want. Easystep have been very responsive, sent helpful photos of examples and been happy to talk through and discuss a variety of options. We could not have wished for more.
Customer in Oxfordshire
Posted on 14/06/2023
, work completed 09/06/2023
Recommended
Fitting a Stairlift
A big thank you to Easy Step Stairlifts who have given my 90 years old mom a new lease on life. After recovering from a broken hip and being confined to the living room she is now able to carry on as before. Made possible by the brilliant staff at Easy Step. From Sally who tells you everything you need to know, with no hard sell. To Luke who came out to do the survey and explained everything. Finally to Mark who did the installation and demonstrations with great patience and knowledge, giving excellent advice on its use. The cost of installation and rental made it a very affordable product, it’s also a high quality product in itself. So simple to operate, Jean was shown just once and mastered the simple controls. The two remotes provided makes it invaluable as it can be called either up or down for a second person to use. We gladly recommend you to anyone who needs a stairlift . Thanks to everyone from the grateful family of Jean.
Customer in Telford and Wrekin
Posted on 06/06/2023
, work completed 31/05/2023
Recommended
Excellent Service
Stairlift fitted and service was outstanding from the start to finish. Mark fitted the stairlift and was a great job. Better service and much cheaper than other companies. Excellent service all round, I recommend this company.
Customer in Greater London
Posted on 27/04/2023
, work completed 04/03/2023
Recommended
Excellent Service
Needed a stair lift urgently so a relative could come home from hospital Easystep fitted the lift very quickly. The fitting took just over 2 hours. The fitter was very professional and friendly. He demonstrated how to use the lift. The house was left clean and tidy. I would highly recommend Easystep.
Customer in Leicestershire
Posted on 27/04/2023
, work completed 21/04/2023
Recommended
Stairlift fitted in less than a week
I contacted Sally to enquire about prices, and I was sent all the details, two hours after the survey I was given the date for fitting 13/03/23 at 10am. They arrived at the time stated and was very pleasant, explained it all to us then fitted it. We had a trial run and we were both happy. All in all the whole experience was very good, could not fault it. Thank you Sally.
Customer in Leicestershire
Posted on 19/03/2023
, work completed 13/03/2023
Recommended
Lifting experience
We had short term and maybe possibly long term need for Stairlift. Easystep Stairlifts we’re able to provide a deal that matched our need an open ended rental , a prompt installation in three days , a price that was competitive and an installer, Mark was professional in his explanation of the lift function and the service agreement . I would highly recommend this company for their prompt and efficient service .
Customer in Greater London
Posted on 15/03/2023
, work completed 15/03/2023
Recommended
Stairlift installation.
Very quick, efficient and friendly service. Spoke with Sally on 15.02.23 when she explained all options and costs. Visit from Luke to measure up on 21.02.23, as requested (arrived on time). Spoke again with Sally a couple of hours later after receiving the quote by email. Arranged for installation on 27.02.23. Installed by Will (who again arrived on time) very efficiently in less than 90 minutes including full explanation and demonstration. All aftercare services fully explained. Guarantee and User Instructions provided. Cost very reasonable, especially compared with the more well known companies. Also only about 5 miles away. Very impressed with both staff and service. Would highly recommend this company.
Customer in Leicestershire
Posted on 10/03/2023
, work completed 27/02/2023
Recommended
Excellent
Got the information from Age UK, they called us straight back, explained when they would install and how they would fit it. Installed within 2 or 3 hours and very satisfied.
Which? Trusted Traders Consumer
Posted on 02/03/2023
, work completed 26/02/2023
Recommended
Fantastic product and service
I required at short notice stairlift rental in order for a family member to be discharged from hospital. From the outset Easystep stairlifts proved to be straightforward and 100 percent reliable, taking time to describe the product and fitting. The online fitting survey was easy to use. There were no hidden T's and C's. The description of the product and hire terms were accurate, clearly set out and easily understood. The company went out of their way to accommodate my schedule, I enquired on Friday afternoon, the stairlift was fitted by noon the following Tuesday. The fitter (Mark) was excellent, worked swiftly, neatly, and took care ensuring I was confident operating the stairlift before he departed. Fitting, and ongoing hire, represent excellent value for money, customer service is exemplary. The stairlift is going to offer independence and quality of life to both its user and the family as a whole.
Which? Trusted Traders Consumer
Posted on 16/02/2023
, work completed 14/02/2023
Recommended
Professional, friendly service and competitively priced
The level of help and support we received re-install of my daughter-in-law’s stair lift was excellent. The quotes were emailed to us, queries were answered over the phone, the fitter was booked to install within days and he made sure we knew how to use the lift before leaving. No pressure sales, just helpful advice plus competitively priced. Excellent.
Customer in Warwickshire
Posted on 14/02/2023
, work completed 16/01/2023
Recommended
Excellent service
The stairlift was installed without too much delay and without any fuss. We were impressed by the engineer who very carefully instructed in the use of the chairlift.
Customer in Derby
Posted on 19/01/2023
, work completed 16/01/2023
Recommended
Fantastic local company
My elderly mother required a stairlift fitting quickly in her house following a fall. I found Easy Stair Lifts on google and was impressed with their reviews. Being fairly local to us was also a bonus. Sally was super responsive and friendly. I sent a few photos via WhatsApp and we had a quote within the hour. Following a measuring appointment, the stairlift was fitted the following week, but could have been even quicker if I had been available. The fitting was done in under 2 hours and everything explained. Cannot fault this company for excellent customer service and speed of delivery.
Customer in Warwickshire
Posted on 25/11/2022
, work completed 16/11/2022
Recommended
Very professional
Pleasant company to deal with. Very professional installation and competitive price. Recommended.
Customer in Surrey
Posted on 30/09/2022
, work completed 29/09/2022
Recommended
Excellent Service in all departments
Having been rather nervous about going down the stair lift route in our home we couldn't have been more pleased we took the leap. From starting our enquiry to seeing the finished product the service and help we received could not have been better. The whole process took only a few days and the information we were given at each stage was first class.
Customer in Cambridgeshire
Posted on 30/09/2022
, work completed 28/09/2022
Recommended
Reconditioned Stairlift
The item was fitted by Mark, work was brilliant, very tidy, demonstrated how the stairlift worked. Very pleased.
Which? Trusted Traders Consumer
Posted on 28/09/2022
, work completed 22/09/2022
Recommended
Excellent customer service throughout
Amazing service - from the start of my enquiry to Sally and the installation by Paul I cannot find fault. The stairlift was installed swiftly and neatly - no clearing up afterwards. My mum hates having contractors in and Paul put her mind to rest immediately and made sure she fully understood how to operate the stairlift before he left. I would recommend Easystep without hesitation.
Customer in Greater London
Posted on 25/09/2022
, work completed 05/09/2022
Recommended
Excellent service
Excellent job done. Stairlift installed and tested in 2 hours, all left clean, tidy, and detailed explanations as to use. Thank you Mark, great job. Highly recommended.
Customer in Leicestershire
Posted on 18/09/2022
, work completed 16/09/2022
Recommended
Efficient and helpful
Mark was efficient, tidy and helpful explaining the stairlift and the fitting went very well. Sally was also very helpful in quoting for the job and making the arrangements. No hesitation so far in recommending this company.
Customer in Oxfordshire
Posted on 17/09/2022
, work completed 15/09/2022
Recommended
Brilliant
they were excellent, here for 2-3 hours, Mark was really friendly and cleared the mess
Which? Trusted Traders Consumer
Posted on 15/09/2022
, work completed 04/09/2022
Recommended
Due to extremely hot weather stairlift stopping in wrong positions
I phoned the company and and reported my problem to a very polite lady who then got in touch with engineer telling him the problem and then rang me back promptly. Within two hours the engineer was here. He was very polite, clean, efficient and helpful. On completion of the job he even stressed any kind of small problem to ring them immediately. I was pleasantly surprised that everything was sorted out in the same day with such nice and highly professional people. I would not hesitate to recommend this company to anyone. Many thanks to all concerned.
Jana in Leicestershire
Posted on 01/09/2022
, work completed 24/08/2022
Recommended
Outstanding service - couldn’t have asked for more from Easystep
Needed a stairlift installing to assist with mobility in the home following hospital procedures. Easystep assisted me and kept me informed. Sally was fantastic in the office double checking requirements and installation features required. Then an installer called Mark came to the house, bang on time and fully prepared. Installed without a fuss, no mess, spent time explaining the features and remote controls. He didn’t leave until we were confidently ascending and descending. Thank you so much Sally and Mark for making it so easy from enquiry to install, for your care, professionalism and assistance - it is much appreciated.
Steve in Leicestershire
Posted on 01/09/2022
, work completed 05/07/2022
Recommended
Excellent
Excellent service. We needed a stairlift quickly and they had it done within five days. The price quoted was good. The experience couldn't have been better.
Which? Trusted Traders Consumer
Posted on 23/06/2022
, work completed 25/05/2022
Recommended
Impressive customer service
From my first point of contact with Sally I felt really confident that this was a company I could trust. She was very helpful and explained everything to me - I had several questions and all of them were answered to my satisfaction - and sent me photos of the type of installation. I wanted to be sure of everything as I was ordering the stairlift to be delivered to the Hertfordshire address of my son, for the use of his little daughter. The date was set and everything went to plan. Paul, the installer, phoned before his arrival and did a very quick, clean and efficient job of the installation. We are really pleased with the end result and the little girl loved her ride. Saved our backs too!
Customer in Lincolnshire
Posted on 25/05/2022
, work completed 24/05/2022
Recommended
Installation of new Brooks Stairlift.
I was very impressed from my first contact with Easystep Stairlifts. From the start, they seemed as though the customer came first. I was so pleased from the initial phone call, customer survey and advice on what stairlift was right for me and how quickly I was given a fitting date. This was ideal because my partner had just come out of hospital and was told not to climb stairs. Paul the fitter worked efficiently, and within a couple of hours it was up and working perfectly. After explaining the workings and a trial run the job was done. Even I am using it first thing in the morning when my legs are a bit stiff. I can highly recommend Easystep Stairlift. You’ve made two pensioners very happy.
Customer in Leicester
Posted on 14/05/2022
, work completed 10/05/2022
Recommended
Very quick, considerate and helpful.
Easy to contact, quick to respond, thoughtful, helpful and tidy. Made an appointment within a couple of days of first contact and the stairlift was fitted 2 days later. Called before arriving to let me know, worked quickly efficiently and cleanly and gave good instructions on use. Payment was easy and setting up ongoing payments via standing order was easy too. I would definitely recommend them.
Customer in Leicestershire
Posted on 31/03/2022
, work completed 25/03/2022
Recommended
Excellent service
We chose Easystep after researching various stairlift options, new and reconditioned. The service was very friendly and helpful from the outset. The quote for a reconditioned lift on a curved staircase was very good and they could install quickly. On installation day, the engineer arrived at the stated time and completed the job very efficiently. The lift has been in use every day since. We've had one occasion when we needed to call for support - the phone was answered very promptly and the engineer was able to resolve the issue over the phone. We recommend this company.
Customer in Greater London
Posted on 07/02/2022
, work completed 09/12/2021
Recommended
Fantastic Service
I had checked the reviews of quite a few companies for my father's stairlift, and thank goodness I found Easystep. From the first time I rang them, they were professional and friendly. Their prices were also very competitive. But it was the service that was outstanding. Knowing my father was due to come out of hospital they went above and beyond - the wonderful fitter coming out on Christmas Eve to fit the stairlift! He was such a great guy making the whole business easy for my mother and leaving excellent instructions, as well as letting us know what to do if anything stopped working. I simply cannot recommend them highly enough.
Customer in Suffolk
Posted on 05/01/2022
, work completed 24/12/2021
Recommended
Very pleased!
We were very pleased with the service and stairlift from Easystep. It was fitted promptly by a professional fitter and works perfectly.
Sarah in Warwickshire
Posted on 10/12/2021
, work completed 08/12/2021
Recommended
hired stairlift
Hired a stairlift two years ago. Sadly no longer needed. Removed with no fuss and when requested. Very good service highly recommended
David in West Midlands
Posted on 29/09/2021
, work completed 04/04/2019
Recommended
Excellent Service
Right from the enquiry to the end product, this company has been absolutely marvellous, no mess. Would recommend them to anybody.
Which? Trusted Traders Consumer
Posted on 26/08/2021
, work completed 06/08/2021
Recommended
Worked like clockwork - couldn't ask for better service!
I just wanted to send my compliments to you and your company; your services really improved my mum's life over the last few months and I cannot fault a single thing. Everyone we've come into contact with has been stellar. The fella who came today to remove the stairlift was just as polite, respectful, cheerful and professional as the one who installed it, and didn't leave any mess or anything. You wouldn't even know there had been anything there! I thought I would leave a positive review to let you know how much it is appreciated by your customers that all of this has worked perfectly like clockwork.
Fiona in Greater Manchester
Posted on 16/06/2021
, work completed 16/06/2021
Recommended
Outstanding customer service
Easystep Stairlifts supplied and installed a rental stairlift after we completed their 'self survey'. From the initial enquiry with Sally to the installation by Luke the entire process was seamless and entirely focused on customer satisfaction.
Customer in Nottinghamshire
Posted on 03/03/2021
, work completed 02/03/2021
Recommended
Easystep excellent service
Very efficient and tidy installation, completed in a matter of hours with minimal disruption. The stairlift works well.
Customer in Buckinghamshire
Posted on 24/02/2021
, work completed 23/02/2021
Recommended
Long distance service
Living in Melbourne, Australia I needed to have a stairlift installed for my Aunt in Staffordshire. Sally was extremely efficient in our email correspondence and coordinated a seamless installation process. My aunt was impressed with the installer who was diligent and had the stairlift up and running in a couple of hours. All my family involved would highly recommend Easy step Stairlifts
Customer in Stoke-on-Trent
Posted on 23/02/2021
, work completed 17/02/2021
Recommended
First Class Service!
Easystep Stairlifts were incredible! Sally and Mark between them were so organised and helpful. The stairlift was needed urgently for someone coming out of hospital and they did not disappoint. Stairlift was in and working within days. At the beginning of the process, Sally explained all the options available, made useful suggestions and replied to queries quickly. Mark, the engineer who installed it was efficient and knowledgeable and made it look easy! The stairlift was a tricky one, with 5 curves as we wanted it tucked out of the way top and bottom and he did a fantastic job. We had to call the emergency breakdown number last night after 8pm as the user had managed to disable it due to user error and the service was quick and helpful and got him back 'on the road' immediately. Couldn't recommend them highly enough. Thanks
Customer in Buckinghamshire
Posted on 10/02/2021
, work completed 04/02/2021
Recommended
Fantastic service and lovely people
I originally chose Easy step because after phoning several companies they came across as the most genuinely friendly and seemed very efficient and this was down to Sally. She dealt with everything very quickly and efficiently and the stairlift was fitted as soon as we needed it by Mark who was extremely helpful and removed a stair rail that we had fitted already. He fitted it all without any mess at all and explained carefully the details of how to use the stairlift ...and keeping his distance with a mask. The stairlift works brilliantly and is such a help to my husband, thank you all
Customer in Kent
Posted on 07/01/2021
, work completed 05/01/2020
Recommended
Highly recommend, excellent!
After my initial contact with Sally which was friendly and very efficient (thank you Sally), my Dad’s rental stairlift was fitted within days and the installation was seamless. I highly recommend this company and thank them for their excellent service!
Customer in Derby
Posted on 06/01/2021
, work completed 01/10/2020
Recommended
Excellent service
First rate from start to finish - very rarely do you see this standard of service nowadays from first call to installation could not rate higher. Phone calls returned on time as promised, absolutely no cleaning up to do after installation and reassuring promises on service to follow up
Customer in Derbyshire
Posted on 21/12/2020
, work completed 18/12/2020
Recommended
Excellent Service
From the moment we spoke to Sally at Easysteps stairlift it was a seamless and efficient service. Sally was quick with responses and even managed to accommodate our date change at very short notice. The stair lift even though only installed yesterday is a huge relief for my sister. Thank you Sally!!
Customer in Greater Manchester
Posted on 03/12/2020
, work completed 02/12/2020
Recommended
Excellent Service
Fabulous service from 1st phone call to installation. Very Covid safe installation. Took only a week from my 1st call to fitting. Engineer explained how to use and demonstrated how to use. Would definitely recommend this company
Customer in Derbyshire
Posted on 27/11/2020
, work completed 27/11/2020
Recommended
Very happy
Everything about them was very good. They came on time, the job was done on time. Everything was first class.
John, Leicestershire
Posted on 17/09/2020
, work completed 21/08/2020
Recommended
Excellent, responsive, compassionate service
From first contact with Sally, initial contact with Paul for survey to fitting of two stairlifts, the response was efficient, competent and professional. Excellent value for money.
Customer in West Midlands
Posted on 26/08/2020
, work completed 25/08/2020
Recommended
First Class Company from start to finish
Came out to install a stairlift. Spoke to Sally on the phone to begin with and she was brilliant. Due to Covid we dealt with the two main principles. We cannot fault them from start to finish absolute top class professional job. Did what they said they were going to so, and stuck to their timeframe. Peter & Val
Peter , Nottinghamshire
Posted on 03/08/2020
, work completed 03/07/2020
Recommended
First class from start to finish
Professional survey competent and polite. Installation very swift and to schedule. Presentation of account proficient. Full marks all round.
Customer in Surrey
Posted on 05/04/2020
, work completed 24/03/2020
Recommended
Had stairlift fitted
Very quick and efficient installation. Very polite. Explained how to use the stairlift very clearly. Would highly recommend.
Customer in West Midlands
Posted on 31/01/2020
, work completed 22/01/2020
Recommended
My review
The salesman was excellent, measured up and gave price, very concise. Delivered and installed within 4 days. Installation was excellent.
Which? Trusted Traders Consumer
Posted on 19/12/2019
, work completed 19/12/2019
Recommended
Installed and stair lifts
I think they were absolutely excellent, both in demonstrating how the lift works and the installation of the stairlift itself. couldn't have done a better job.
Which? Trusted Traders Consumer
Posted on 19/12/2019
, work completed 19/12/2019
Recommended
My review
Rang them at the beginning of the week, had a call back on the Wednesday offering to do it Thursday or Friday. The service was amazing, it was fitted in an hour and the man who fitted the stairlift was excellent, and polite. I'll reccomend them to anybody.
Daphne, Cambridgeshire
Posted on 19/12/2019
, work completed 19/12/2019
Recommended
Fantastic service
The salesman, Paul, was excellent but the fitter, Luke, was outstanding in techincal knowlegde and manner. Very nice young man.
John, Northampton
Posted on 12/12/2019
, work completed 12/12/2019
Recommended
Highly Recommend
They came and replaced a stairlift. This is my second stairlift I have had off them and I cannot fault them. Friendly and professional installation and everything about them is first class. Gill
Which? Trusted Traders Consumer
Posted on 04/12/2019
, work completed 04/12/2019
Recommended
Very Efficient
Excellent service, lift installed very quickly and efficiently.
Which? Trusted Traders Consumer
Posted on 15/10/2019
, work completed 15/10/2019
Recommended
Installation of a stairlift
Very fast service, I couldnt believe it! the stairlift was installed 1 day after I received the quote. They didnt damage anything, and left everything clean and tidy, couldn't ask for anything better than that! The dog loves having a ride on it too.
Which? Trusted Traders Consumer
Posted on 04/10/2019
, work completed 04/10/2019
Recommended
Stairlift
Very good, he worked very hard. We are very satisfied with our stairlift.
Mrs Kilworth, Leicestershire
Posted on 25/07/2019
, work completed 25/07/2019
Recommended
Review
Janet, Hinckley
Posted on 27/06/2019
, work completed 27/06/2019
Recommended
First class service
Ordered on a Thursday fitted the following Monday no fuss no mess. I would highly recommend them. Very impressed
Customer in West Midlands
Posted on 23/04/2019
, work completed 15/04/2019
Recommended
Very good job
Nice fella. Did his job and off he went.
Peter, West Midlands
Posted on 02/04/2019
, work completed 02/04/2019
Recommended
Courteous and efficient.
The trader was very professional. Well dressed, very polite and explained all aspects very clearly. Work carried out quickly with no mess. You are fortunate to have such a gentlemanly employee - essential when dealing with elderly customers. I would add that I am delighted with the stairlift which greatly helps with arthritic knees.
Iris, Essex
Posted on 22/03/2019
, work completed 22/03/2019
Recommended
Top Job
Very pleased with the job done. Clean work, done in less than the quoted time frame. Very professional. Would recommend to anybody thinking of having a stairlift.
Customer in West Midlands
Posted on 16/03/2019
, work completed 14/03/2019
Recommended
Prompt, quick and efficient
When coming to give a quote, the first question the salesman asked was who the stairlift was for. This was wonderfully reassuring as the salesman spoke to my mother about her needs. On the day of install, the engineer arrived at the time given (a very reasonable 10am). He completed the work quickly and efficiently and went through the operation patiently with my mother.
Customer in Staffordshire
Posted on 09/03/2019
, work completed 20/02/2019
Recommended
Considerate
Prompt, quick service. Considerate of the situation and listened to our needs and requirements. The Surveyor was very conscientious.
Keith, West Sussex
Posted on 05/03/2019
, work completed 05/03/2019
Recommended
Polite, prompt and professional
From the first contact to the completed installation everyone was polite and professional. All work completed as promised and on time.
Gladys, Derbyshire
Posted on 01/02/2019
, work completed 01/02/2019
Recommended
Very professional
Paul was very prompt, very tidy and very courteous.
June, Derbyshire
Posted on 30/01/2019
, work completed 30/01/2019
Recommended
Best move I have made.
Reconditioned stairlift fitted. A good and accurate estimate given over the telephone. Representative came out went through all option's and confirmed price. No pressure to decide and order on that day. Fitted quickly after placing order. All staff concerned very pleasant and helpful.
Shirley, South Yorkshire
Posted on 22/01/2019
, work completed 22/01/2019
Recommended
Prompt and professional.
Stairlift was fitted very well. With no problems and no mess. Was done to agreed schedule and budget. Fitter was helpful and showed us how to use it.
Irene, West Midlands
Posted on 11/01/2019
, work completed 11/01/2019
Recommended
Excellent Speedy Service
Same day response to my enquiry. Arranged an engineer's visit to check stairlift would fit and to discuss alternatives. The selected stairlift was fitted the following week the whole process only taking two weeks from enquiry to installed and in use. Very courteous helpful and professional. We chose to rent but have the flexibility of buying in the future if circumstances change. After two weeks I noticed the speed had slowed and the battery was always charging. Called Easystep on Sunday evening and Paul arrived 10.30 Monday morning to replace batteries and make small adjustments to rail and seat position at my request. Fantastic service.
Customer in Surrey
Posted on 28/12/2018
, work completed 29/11/2018
Recommended
Very pleased
Very happy with service. They came quickly to put the stairlift in. Had an issue with a faulty seatbelt where I had to cut myself out but they came to fix it quickly and put a new one in free of charge.
Beryl, West Midlands
Posted on 20/12/2018
, work completed 20/12/2018
Recommended
Professional and highly recommend
Recently contacted Easystep as they were local to my mothers home. Very quick and professional service from first contact to installation of stairlift.
Joanna, Leicestershire
Posted on 30/11/2018
, work completed 30/11/2018
Recommended
Clean tidy, prompt - brilliant
Norma, Derbyshire
Posted on 13/11/2018
, work completed 13/11/2018
Recommended
Brilliant job.
Came on time and very friendly man, very quick and professional. Did a great job, left house very clean. 100% recommend.
Colin, Hertfordshire
Posted on 09/11/2018
, work completed 09/11/2018
Recommended
What a service
Very nice people. Prompt, professional, quick, efficient, clean and considerate. They left no mess at all and didn't leave me until I was confident on the stairlift. Brilliant, from measuring to fitting. It was a real pleasure doing business with Easystep Stairlift Specialists.
Pamela, Cheshire
Posted on 26/10/2018
, work completed 26/10/2018
Recommended
Prompt & professional
From sales visit to installation, very satisfactory no - nonsense service.
Robin, Derbyshire
Posted on 24/10/2018
, work completed 24/10/2018
Recommended
Efficient & pleasant
We were extremely pleased with the stairlift. The fitter was very efficient and pleasant. The representative that called was pleasant and not at all pushy. I have already recommended them.
Kathleen, Bedfordshire
Posted on 23/10/2018
, work completed 23/10/2018
Recommended
Thoroughly professional
Every aspect of our dealing with this company was met with courtesy and professional quality. We would recommend them to anyone.
James, Staffordshire
Posted on 22/10/2018
, work completed 22/10/2018
Recommended
Precise and professional
From the out set Paul who visited my mother was very courteous explaining the stairlift to her as she was reluctant to have one. On time and highly professional Mark who fitted it was very proficient, early, clean and efficient worker. Also, Sally in the office was very helpful. Very reliable and efficient would highly recommend this company.
Jean, Nottinghamshire
Posted on 09/10/2018
, work completed 09/10/2018
Recommended
Excellent job and staff
We hardly knew Luke was there. He came in, did his job, was extremely polite, finished, explained how it worked, what all the various numbers were, if we needed to know, how to contact the office or out of hours an it's an emergency and cleared everything up and went. Paul in sales was very polite and extremely knowledgeable and very helpful in explaining what we would have to do.
Denise, Derbyshire
Posted on 10/09/2018
, work completed 10/09/2018
Recommended
Fantastic service
Very efficient & prompt service. Called on Wed 29th Aug. Surveyor visited 5th Sept - very professional & efficient, explained procedure very clearly. Stairlift fitted 10th September. Fitter arrived on time, no fuss, made no mess - very efficient service couldn't be happier with the all round service of this company.
Julie, West Midlands
Posted on 10/09/2018
, work completed 10/09/2018
Recommended
Prompt & professional
First class, excellent service.
John, Derbyshire
Posted on 15/08/2018
, work completed 15/08/2018
Recommended
Excellent job
The fitter was on time and got on with the job with no fuss, he was friendly and explained everything before leaving. I would recommend him.
Daphne, Warwickshire
Posted on 25/06/2018
, work completed 25/06/2018
Recommended
Spot on.
Salesman came, did not do 'hard sell' simply gave the facts - no pressure. We phoned to place an order on March 5th. Fitter came on March 7th. Job entirely finished in 2 1/2 hours. neat, clean worker, good attitude - job done! Couldn't have been a better service.
Elizabeth, Surrey
Posted on 07/03/2018
, work completed 07/03/2018
Recommended
My review
Well worth the money, most helpful using the stairs. Wish I had them years ago, as I suffer with sciatica, age 93.
James William, Leicestershire
Posted on 17/11/2017
, work completed 17/11/2017
Recommended
So far very good (early days)
Easystep Stairlifts was the third large firm giving us a visit and a quote. Each firm quoted high and obviously expected a barter from the customer. I think that is despicable when dealing with (in most cases) very old people who are mostly 'not able to stand-up for themselves'. Easystep eventually quoted £2300 less than the dearest.
Bill, Northamptonshire
Posted on 15/11/2017
, work completed 15/11/2017
Recommended
Excellent Service
Very quick and efficient. Sympathetic to my problems.
Jennifer, Essex
Posted on 05/10/2017
, work completed 05/10/2017
Recommended
Fantastic job
Excellent job. Trouble free, no mess. Very well installed. Demonstrated to perfection. Most helpful person and very kind. Did a wonderful job.
David, West Midlands
Posted on 12/07/2017
, work completed 12/07/2017
Recommended
Impressive
Absolutely impressed by Easystep Stairlifts Ltd. Polite and helpful. Explained everything to us. Fitted so quickly. Brilliant work. Love our stairlift. Thank you Easystep.
Frances, West Midlands
Posted on 05/07/2017
, work completed 05/07/2017
Recommended
Quick and efficient
Just like magic, has made life so much easier. Thank you for quick and efficient service.
Keith, Leicestershire
Posted on 22/02/2017
, work completed 22/02/2017
Recommended
Very satisfied
I have no hesitation in recommending them.
Alfred, Nottinghamshire
Posted on 16/01/2017
, work completed 16/01/2017
Recommended
Prompt and professional
Technically the equipment is excellent as was the service and installation.
Timothy, London
Posted on 13/01/2017
, work completed 13/01/2017
Recommended
Stairlift fitted
Rang on the Monday and the stairlift was fitted on the Thursday. Very good installation and a very quick turnaround time. No problems at all.
AnneS1
Posted on 10/12/2014
, work completed 10/12/2014
Recommended
Reliable friendly & considerate service
To begin with the various options were clearly explained. We felt there was honesty, we trusted the way different prices were explained. Lift works well.
Mark, Stourbridge
Posted on 12/11/2014
, work completed 12/11/2014
Recommended
Which? Local Review
Phoned them on Friday morning, they gave a quote in the afternoon and fitted it on Monday afternoon in about one and a half hours. Its great to be able to get up and down stairs in about 1 minute instead of struggling for 10 minutes.
bobstan
Posted on 26/02/2008
, work completed 26/02/2008
Recommended