Ecoflame West Midlands LTD

Ecoflame responded very promptly to our request for a quote and advised clearly on the options. The quote was competitive and they responded quickly to any questions. Our old boiler was causing problems, so Ecoflame managed to agree a one day installation at short notice, by committing two engineers and the boiler was commissioned and system checked as agreed. Phil has since completed the installation of a replacement radiator and valves in a prompt and efficient manner. The strength of Ecoflame is the engineers' obvious ability, prompt attention to our requests and excellent customer service. Their engineers are very experienced and a pleasure to deal with. I thoroughly recommend them.

The old boiler, cold water tank in loft and hot water tank were removed. We had a new Combi boiler and replacement radiators and piping downstairs

Dan provided a comprehensive quote for the work to be carried out and was knowledgeable about all aspects of the work required. A date was agreed Dan and Phil arrived on time on the day specified. Work was carried out within the time agreed, everything was left tidy and throughout we were kept up-to-date on progress. We are extremely pleased with the work completed and would highly recommend Eco Flame - who will be our 'go to' company in the future for all heating, plumbing and servicing of our new boiler. 5 Star service!

We needed a complete new Combi boiler heating system and a complete bathroom refurbishment. All old stuff taken out. Work done to a high standard and would highly recommend to anyone.

Dan and Phil completed the relocation and new boiler install for us in a timely and professional manner, always courteous, and asked questions to ensure that we got what we wanted. We would have no problem recommending them to others.

Very efficient replacement of radiator valves and installation of a new radiator. Communication was very good, installer arrived when promised and work was of a high standard. I would recommend this firm.

Like most people we had a number of quotes before choosing Eco Flame. Within 5 minutes of Shaun arriving we felt confident in his knowledge, abilities and experience. He advised on what was possible whilst explaining the pros and cons of our ideas. We needed a new boiler, thermostatic valves and a radiator moving. We also wanted a complete new shower enclosure with tray involving alterations to existing pipework and required a new stopcock to be fitted. Due to the age of the house, previous work and a complicated layout this was not a straightforward job. The boiler and other heating system work was undertaken first by Phil and Dan. They again proved to be knowledgeable and thorough workers and explained what they were doing throughout the day keeping us informed and thus happy. The shower was more of a problem due to obtaining items we had requested as lockdown 3 was now in progress. Shaun kept us fully informed of the situation and put a lot of effort into sourcing what we wanted. Once the work was started, other problems came to light, due to the age of property, which Shaun always explained to us and offered solutions to suit us. At no point did we feel anything other than confident in the work that was being undertaken. We now have a beautiful shower and a warm home. We have no hesitation in recommending Eco Flame and would willingly call on their services again if needed.

Excellent job from Phil who identified that my timer for the heating and hot water was faulty, offered me a solution then fixed it quickly. Even called me the next day to check it was all working properly. Highly recommend and would use again.

From quotation through to completion of work Phil and Dan were professional, punctual, tidy and knowledgeable. Work was to replace a standard boiler with a combi and replace a series of radiators. Problems arose during the work, but never an issue and all resolved. Was a pleasure having trusted tradesmen and would highly recommend.

New boiler and Hive controls fitted by Dan and Phil. I had three quotes that were almost identical in price so really, it came down to who made the best impression and who I had the most confidence in to do a good job. I liked Dan immediately when he turned up to do the quote. He clearly knows his stuff and explained the options without any hard sell whatsoever. On installation day, the guys turned up exactly when they said they would and carried out the work to a very high standard. My house has been known to throw up the odd challenge or two for any tradesman that dares to cross the threshold, and the boiler installation was no exception. However, Dan and Phil managed to work around everything with apparent ease and a good dollop of humour. In fact, nothing was too much trouble. I can't recommend these guys highly enough