Ecoflame West Midlands LTD

My elderly father needed an urgent boiler replacement and radiator update. This needed to be done in one day. The company was easy to contact and responsive. They attended to assess the problem and were helpful with their advice on what was needed. The quote was sent promptly and any queries answered in good time. A team of four came to do the work and it was indeed completed in one day by very polite and efficient engineers. I would recommend this company.

Our boiler needed replacing, having failed a servicing due to a corroded flue. We rang Dan at Eco Flame and he came the same afternoon to give a quote. He also pointed out that a faulty installation fourteen years ago had led to the corrosion. We agreed a price and Dan came the following week to fit the new boiler. He arrived on time and for the next eight hour (half hour for lunch) completed the job. He had an assistant for a short period of time to move the old boiler out of its location and the new one in. A scrap dealer also arrived to take the junk away. Dan kept us informed throughout the job as to what progress he was making. This included showing us the old flue that was in a right state. We were very happy with all aspects of Dan's work.

Ecoflame responded very promptly to our request for a quote and advised clearly on the options. The quote was competitive and they responded quickly to any questions. Our old boiler was causing problems, so Ecoflame managed to agree a one day installation at short notice, by committing two engineers and the boiler was commissioned and system checked as agreed. Phil has since completed the installation of a replacement radiator and valves in a prompt and efficient manner. The strength of Ecoflame is the engineers' obvious ability, prompt attention to our requests and excellent customer service. Their engineers are very experienced and a pleasure to deal with. I thoroughly recommend them.

The old boiler, cold water tank in loft and hot water tank were removed. We had a new Combi boiler and replacement radiators and piping downstairs

Dan provided a comprehensive quote for the work to be carried out and was knowledgeable about all aspects of the work required. A date was agreed Dan and Phil arrived on time on the day specified. Work was carried out within the time agreed, everything was left tidy and throughout we were kept up-to-date on progress. We are extremely pleased with the work completed and would highly recommend Eco Flame - who will be our 'go to' company in the future for all heating, plumbing and servicing of our new boiler. 5 Star service!

We needed a complete new Combi boiler heating system and a complete bathroom refurbishment. All old stuff taken out. Work done to a high standard and would highly recommend to anyone.

Dan and Phil completed the relocation and new boiler install for us in a timely and professional manner, always courteous, and asked questions to ensure that we got what we wanted. We would have no problem recommending them to others.

Very efficient replacement of radiator valves and installation of a new radiator. Communication was very good, installer arrived when promised and work was of a high standard. I would recommend this firm.

Like most people we had a number of quotes before choosing Eco Flame. Within 5 minutes of Shaun arriving we felt confident in his knowledge, abilities and experience. He advised on what was possible whilst explaining the pros and cons of our ideas. We needed a new boiler, thermostatic valves and a radiator moving. We also wanted a complete new shower enclosure with tray involving alterations to existing pipework and required a new stopcock to be fitted. Due to the age of the house, previous work and a complicated layout this was not a straightforward job. The boiler and other heating system work was undertaken first by Phil and Dan. They again proved to be knowledgeable and thorough workers and explained what they were doing throughout the day keeping us informed and thus happy. The shower was more of a problem due to obtaining items we had requested as lockdown 3 was now in progress. Shaun kept us fully informed of the situation and put a lot of effort into sourcing what we wanted. Once the work was started, other problems came to light, due to the age of property, which Shaun always explained to us and offered solutions to suit us. At no point did we feel anything other than confident in the work that was being undertaken. We now have a beautiful shower and a warm home. We have no hesitation in recommending Eco Flame and would willingly call on their services again if needed.