Endorsed by Which?

Eco Home UK

4.3

15 Reviews

Opening Hours
Today - 08:00–20:00
  • Monday 08:00–20:00
  • Tuesday 08:00–20:00
  • Wednesday 08:00–20:00
  • Thursday 08:00–20:00
  • Friday 08:00–20:00
  • Saturday 08:00–20:00
  • Sunday 08:00–20:00

About

At Eco Home UK, we are committed to creating warmer, greener, and more affordable homes for our customers. With a focus on exceptional service, honest advice, and superior workmanship, we strive to exceed expectations on every project.

Our insulation services are designed to reduce your energy bills significantly while enhancing the comfort of your home. By improving your home's energy efficiency, you not only save money but also contribute to a greener future for our community.

We believe in transparency and customer satisfaction. That's why we offer free, no-obligation quotes and employ a highly skilled team of installers. Let Eco Home UK help you make a positive impact on your home and the environment. Contact us today to schedule a consultation.

To see how we can improve your property’s energy efficiency, please see below for a list of our services:

Cavity wall insulation and extraction
External and internal wall insulation
Loft insulation
Underfloor insulation
Property surveys and reports

What we do

  • Renewable energy

    • Home energy analysis
  • Insulation installers

    • Cavity wall insulation
  • Loft and property converters

    • Loft Insulation
  • Cavity wall insulation

  • More Services

    • suspended floor insulation
    • external wall insulation

Customer reviews

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4.3
15 reviews
Customer Service
4.4
Quality
4.2
Value
4.2
Sort by
Absolutely appalling customer service - Job full of errors and failings
Customer Service
Quality
Value
They sent large rolls of sodden wet insulation that flooded my living room, they spent days claiming it could be installed wet, the material had black mold on it so they eventually swapped it, they failed to sufficiently book a plumber so new radiator pipework wasn't done by their plumber, I was left to find an emergency plumber and had to pay myself, they begrudgingly discounted the bill from my Eco Home bill but said they wouldn't be hanging or plumbing in my radiators as they claimed they were out of plumbing budget, they used bathroom silicone around the windows that is impossible to paint, they rushed the 2nd room to squeeze in the job into the defined dates due to loosing days from the wet material, one wall is buldging at the bottom, holes around the edges of the 2nd room, I had to point out missing insulation material where cold spots could have formed. The worst thing though is that one side of the studwork needed to fit a radiator is missing, yet Peter claims it's there despite his photo showing clearly it is not! I now have two radiators unfitted and it's getting cold! He refuses to admit what anyone with eyes can see - that there is a stud on one side and not on the other! My plumber cannot fit the radiator! You cannot fit a radiator to a 10cm void! Absolutely shocking customer service! Not one single apology from Peter! He denies he failed to sufficiently book the plumber! Denies there is missing studwork! Refuses to rectify this issue!
Customer in Herefordshire Posted on 14/10/2024 , work completed 05/10/2024
The trader replied (on 25/10/2024)
Thank you for your feedback. We take all customer concerns seriously. The insulation was delivered wet two days before installation by the system manufacturer. We asked to store it before the team arrived. We never stated that we would install wet insulation. Upon arrival, our team had the insulation replaced by the manufacturer immediately. To install internal wall insulation, we cap radiators. The customer requested that their radiators be moved to a new location, so they instructed their own plumber. As a gesture of goodwill, we paid the plumber's bill. However, the cost was four times higher than capping the radiators, any future plumbing work would incur additional costs beyond the original estimate. Unfortunately, this means we have now installed your project at a financial loss to the company. Our internal wall systems are installed according to manufacturer design, using materials supplied by them. We document this process with photos to demonstrate our adherence to there system specifications. We offered multiple solutions for mounting the radiator and provided photos of the system specifications. We consulted with the system manufacturer's design team, who also offered the option of seeking their own second opinion. Unfortunately, none of these options were taken up. Please do not hesitate to contact us directly at 03333441542 or email installs@ecohomeuk.co.uk to discuss this further.
Great work easy to deal with
Customer Service
Quality
Value
Eco home were excellent. They were very easy to deal with and they made organising the date and time very easy. When they turned up they asked a few basic questions, were very professional and then they got on with the job with no further interaction which is ideal for me working from home. The cavity wall was filled with no drama at all, tradesmen were knowledgeable and friendly. Couldn’t really ask for any more tbh.
Customer in Bristol City Posted on 25/08/2024 , work completed 30/07/2024
Bead does not remain in walls - would not recommend
Customer Service
Quality
Value
Although the installation team were very pleasant and appeared to work diligently it is clear that they did not correctly apply the adhesive required to bind the beads. Since the installation bead has been appearing outside the cavity walls whenever it is windy, very often inside the kitchen. The installers did return to clear up the mess on a couple of occasions and took away with them sack loads of unbonded beads. There has been no noticeable improvement in the insulation of the property and despite numerous requests they did not show any images inside the cavities do demonstrate that any walls had been installed properly
Customer in Cardiff Posted on 13/08/2024 , work completed 05/04/2024
The trader replied (on 25/08/2024)
Thank you for sharing your feedback regarding your recent insulation installation. We adhere to the BBA) guidelines and provide insurance-backed guarantees for our work. Additionally, we maintain photographic documentation of all installations. During our return visit and subsequent inspection of your home, we discovered significant roof damage, which we do not assess as part of our cavity wall insulation service. The wind was carrying the insulation beads from the damaged roof area onto various parts of your property. To resolve this issue, we performed a complimentary roof repair at your home. As explained, the insulation beads are not intended to stick together, as this would hinder their effectiveness. Instead, we use a resin to create a tactile bond, and the correct amount was recorded and applied. It's not surprising that you haven't noticed significant heating savings since the installation was done in August when you're not using heating. However, you should notice a cooler home during warmer weather and will benefit fully from the insulation during the upcoming winter months.
Cavity Wall Insulation
Customer Service
Quality
Value
I had considered having cavity wall insulation for many years, however my wife was so concerned about reports of damp and damage to brickwork that we had not proceeded until recently. I researched types of insulation and companies, deciding to contact Eco Home UK, partly because of them being a Which Recommended Trader. The price quoted following a survey was roughly as I expected, so we decided to proceed with the installation of bonded beads which was undertaken within a few weeks following the survey. The insulation was installed over 2 days by installers who were very professional, friendly, and considerate. Inevitably there was a fair bit of dust generated from drilling the holes, however dusty sills etc were cleaned by the installers without us having to ask. The size of the holes drilled inevitably chipped off the corners of bricks, but this was no worse than the pictures shown on the Eco Home UK website. Overall we are very pleased with the installation, and look forward to the insulation benefits in the coming winters regarding comfort and fuel saving.
Customer in Vale of Glamorgan Posted on 03/07/2024 , work completed 19/06/2024
Cavity wall extraction
Customer Service
Quality
Value
Positive experience using eco home uk to remove cavity wall insulation. Friendly communication from start to finish. Surveyor was very freindly knowledgeable and helpful in discussing required work. The two man team who carried out the work turned up on time and were extremely hard working . They are both Friendly with a pleasant manner and left everything clean and tidy. Everything form first contact to finish moved quickly and smoothly. Would definitely recommend eco home uk.
Customer in Devon Posted on 25/06/2024 , work completed 22/06/2024
Quick, efficient and stress-free cavity wall insulation installation
Customer Service
Quality
Value
We were very impressed with Eco Home UK Group from the moment we contacted them for advice. The surveyor who visited our home was extremely polite and helpful in addressing all of our queries. He was able to provide us with a quotation for the necessary work. Once we had agreed to have the cavity wall insulation installed, he telephoned the office in Bristol to arrange a date for the work to be undertaken at our convenience. So a schedule and price was agreed almost immediately. Prior to the installation date (25 May 2024) we received an email from the company and, based on that, contacted our neighbours to warn them about noise and dust for which they were very grateful. On the day of installation the fitters arrived on time and undertook the work quickly and efficiently. They were very tidy and cleared up after themselves. During the morning they discovered that one wall was unsuitable for installation as built with thermalite block. As a result, the original contract price was adjusted accordingly prior to payment. The insurance-backed guarantee is a bonus. The after-sales care has been excellent with follow-up calls since the installation to ensure we are happy. Altogether we had a great experience dealing with Eco Home UK Group and would recommend the company to anyone considering insulating their home.
Customer in Somerset Posted on 05/06/2024 , work completed 25/05/2024
Loft insulation and raised flooring
Customer Service
Quality
Value
Arranged for surveyor to visit for quote for loft insulation and raised flooring, he arrived on arranged day and time after looking in attic i was given a quote which i found very reasonable, was given a date work work to be done which was sooner than i expected. On day 2 workmen arrived introduced themselves, very polite and friendly, they wasted no time unloading their truck and put boot covers on and proceeded to take materials to loft, they worked non stop, when finished invited me to inspect work which i couldnt fault they then proceeded to hoover up any mess their was. The whole process from start to finish was 1st class, I cant fault ECO HOMES at all, would recomend them for their efficiency
Customer in Herefordshire Posted on 07/05/2024 , work completed 29/04/2024
Good Company to work with
Customer Service
Quality
Value
We had our old insulation extracted and new put in. The workmen were so hardworking and pleasant. They asked permission from our neighbour to go in her drive when needed which she was so impressed with, they ensured everything was left tidy. They are a credit to the Company. Highly recommended.
Customer in Somerset Posted on 15/04/2024 , work completed 29/03/2024
Cavity Wall Insulation
Customer Service
Quality
Value
Eco Home Ltd carried out my cavity wall insulation. From the first survey visit to the end of the job, I found them polite, helpful and non-pushy. The lads who did the installation were friendly and explained exactly what would happen. They carried out the work in good time and cleaned up very well afterwards; even doing the communal courtyard in which my house is sited. There is an insurance-backed 25 year guarantee of the product so I’m secure in the knowledge that I’m covered for any future problems. Very happy overall.
Customer in Hampshire Posted on 09/04/2024 , work completed 02/04/2024
Excellent job done efficiently and quickly
Customer Service
Quality
Value
We approached Eco Home UK to provide a quote for replacing our aged loft insulation, after less than satisfactory quotes from elsewhere, having seen that they were listed as Which Trusted Traders. Tobias was immensely thorough and helpful in quoting for the job, explaining very clearly the options available. We had no problem accepting the quote and the work was completed in two days. The two fitters, Tom and Luke, were fantastic and worked relentlessly throughout to clear the loft of the old insulation and boards before installing the new material. As we wanted the insulation to be covered with new boarding, they had to attach stilts to the joists, which given the size of our loft was a mammoth task. We were amazed at how quickly they completed the whole process, including cladding our water tank. We can't thank them enough for the quality of their workmanship. They were both friendly and polite, and made every effort to restrict the mess created, clearing up thoroughly at the end. The house already feels warmer and the inside temperature has been consistently 18 C, even in the early morning before our central heating comes on. We would certainly recommend Eco Homes UK to anyone contemplating loft insulation work.
Customer in Devon Posted on 26/03/2024 , work completed 19/03/2024