Installation of two PRANA units
Slav and his team were extremely professional. Work was carried out on time and to a high standard. Ensuring any mess created was cleaned up prior to leaving. Aftercare has been excellent since installation. Slav has contacted me several times to ensure the units are operating as expected, and has been on hand to provide advice on any questions around how to maximise the use of the units.
Customer in Surrey
Posted on 21/11/2024
, work completed 10/10/2024
Recommended
Great work, polite, attentive approach
Slav is very professional and attentive to details. He treated the installation as if he was installing it in his own home, so he was taking things I wouldn’t even think of into consideration. Installation was neat, systems performing perfectly, changing the quality of air and reducing the humidity in my apartment. Highly recommended Slav and his team as well as the product itself for humid UK houses. Thank you!
Customer in Greater London
Posted on 12/11/2024
, work completed 25/09/2024
Recommended
Amazing work!
Slav and his team travelled all the way from Surrey to Sheffield to install 4 Prana units in one day. They did an excellent job getting all four units installed in a single day, working until the job was completed and even cleaning up after themselves! The Prana units have definitely improved the air quality in the house - the living room no longer smells fusty. I'm still waiting to see whether they have a significant impact on the humidity in the house. The house is an old Victorian terrace so it might take a while before the humidity levels reduce. In terms of communication and customer service, Slav was excellent at sending through information about the Pranas and the installation process. He shared many pictures and videos of his installations with me which really helped with deciding on going ahead with the install. An excellent company to work with!
Customer in South Yorkshire
Posted on 18/10/2024
, work completed 28/09/2024
Recommended
Top quality work
I had three prana ventilators installed in my house. We were having problems with condensation and mould especially in one of the bedrooms. Now all the condensation and mould are gone after just few days. The quality of the air inside is amazing. The work was done to the highest standard possible(drilling into the walls was professional). The functioning of the ventilators was explained clearly.
Customer in Greater London
Posted on 08/10/2024
, work completed 03/10/2024
Recommended
Highly effective
Really happy with our Prana 160 pro mini. We had one unit installed in our finished basement after dealing with some damp issues. The installation just took a couple hours after a site visit was conducted. The unit looks good and has made a big difference to the air quality in our basement. It’s gotten rid of the musty basement smell, and our spare bedroom downstairs no longer has a damp feel to it. The automatic function is perfect at controlling the levels of humidity, and the night mode has been great when we’ve had guests stay, as it stays on the quiet side. Would highly recommend.
Customer in Greater London
Posted on 11/08/2024
, work completed 08/07/2024
Recommended
Great unit sorted out damp issues and promptly installed
The tenant in my flat was complaining about excessive condensation and mould in the flat. I’d heard of this technology and found Ecostream were able to supply units suitable for individual rooms/flats rather than whole house systems. The came when appointed and installed the unit with their massive drill. All done and installed within the time allocated and now the tenant is happy and there’s no mould or condensation l
Customer in Dorset
Posted on 10/07/2024
, work completed 15/04/2023
Recommended
Highly recomended
I have two prana recuperator units installed last year, and today Mr Slav came to do cleanup/maintenance. After one year of use, I can highly recommend to use these recuperators, because they are very efficient small and most of all do the job which they’re supposed to do. As for Mr Slav, he is really attentive to customer needs, and does his best to install these recuperators to the highest standard.
Customer in Greater London
Posted on 25/06/2024
, work completed 25/06/2024
Recommended
Very professional
The experience from initial meeting to completion is best described as 'smooth'. The company understand their product and are thorough and professional in all of their undertakings. After sales service is particularly strong and a credit to Ecostream. The system itself is excellent and has made a significant difference to the air quality in the house.
Customer in Greater London
Posted on 16/05/2024
, work completed 21/12/2023
Recommended
Excellent results from the installation of the decentralised MVHR units
We have been very impressed with the ventilation units which were installed in four rooms in the back of our house. We are built close to a damp cliff in the mountains and for years have suffered damp air and mould particularly when the house is left empty for more than a day or two. The air quality has improved significantly and when we recently went away for 2 weeks we did not return to the normal damp and mould even though the weather in the UK had been very wet. Our house has very thick slime walls do installation was tricky and we were very impressed with how hard the guys worked to get the units installed. Would definitely recommend.
Customer in Gwynedd
Posted on 15/05/2024
, work completed 23/11/2023
Recommended
Just the job in a house with no ventilation.
Although we didn’t have problems with mould our Co2 monitors kept going off due the house being too well sealed causing lack of air flow. The Prana recuperator ventilation system installed by Ecostream has solved the problem. We have 5 units in total and everyone in the house is feeling healthier.
Customer in Buckinghamshire
Posted on 15/05/2024
, work completed 10/01/2024
Recommended
Spectacular customer and technical service during MVHR Recuperator units installation
Slav and his colleague provided flawless attention and care to our Prana system installation. It was 8 Ecostream decentralised MVHR Prana 160ERP PRO units, on all four floors of a large Victorian house on the Isle of Man, a long way(and some water between) from Ecostream's UK Surrey base. They were extended customised length 565-585mm units and the project was a challenge, almost on a different planet, including plane ✈️ cancellation of return flight after Slav's 'feasibility study' flight to the Isle of Man. Ferry difficulties during the installers' travels to the island were overcome also, and still Ecostream delivered the product installation and commissioning ontime. Extremely hardworking staff, technically capable and a great product, which is pricey but definitely worth the expense.
Customer in
Posted on 02/05/2024
, work completed 17/11/2023
Recommended
Great work!!!
A very professional service has been provided to us. First visit they came to do a quote then we book a one day installation. They arrived on time did the job perfectly and leave the house clean like nothing happened. We have now 3 prana units. Our house is not cold and humid as it was before and the mould didn't come back on our walls. I couldn't recommend another company it really worth the price. Me and my husband are very happy. Bathroom, living room and bedroom are now free from mould!
Customer in Greater London
Posted on 29/04/2024
, work completed 11/03/2024
Recommended
Wonderful Job
The flat, I'm living in has quite a lot of mould. Which is a nightmare for me, as I have a chest condition. I researched all different types of units to clean the air & stop mould. The Prana unit's are small, they take up virtually no space at all. I've just had 3 installed, about 2 wks ago. They're brilliant, I've had no condensation since they've been installed.
Customer in Hertfordshire
Posted on 03/03/2024
, work completed 22/02/2024
Recommended
Excellent service and products
I have used this company to install 3 devices to deal with damp in my London flat. I am now going for a fourth device dealing with the bathroom. The improvement in air quality and reduction of damp in a leaky Victorian ground floor flat has been remarkable. I found them courteous and efficient and recommend them highly if you have a problem of this sort.
Customer in Greater London
Posted on 17/01/2024
, work completed 03/04/2023
Recommended
Endorsement Reference
Ecostream installed 2 Prana recuperator / dMVHR units. The work was done quickly, efficiently and everywhere was cleaned throughly after completion.
Which? Trusted Traders Consumer
Posted on 21/12/2023
, work completed 22/09/2023
Recommended
Endorsement Reference
I had 3 Prana ventilation systems installed in my basement flat. I have been really happy with the process of the installation from my first contact to completion. Communication was easy, and I felt they made a real effort to meet with me, view the property, and organise a date that was suitable for me. I live in Bristol and at no point did I feel like an inconvenience to them as they had to travel 3 hours for the job. During the day they worked endlessly, everything went smoothly and they kept me updated with the progress. They were respectful of my property, and made sure I was comfortable with how to use and maintain the vents. It has been an excellent experience, and I would highly recommend them.
Which? Trusted Traders Consumer
Posted on 21/12/2023
, work completed 03/11/2023
Recommended
Endorsement Reference
Ecostream Ltd installed 2x Prana Pro Heat recuperators to help reduce the spread of black mould. the company were very supportive and willing to help and provide details to reassure me that this investment was the right way to go for me.
Which? Trusted Traders Consumer
Posted on 21/12/2023
, work completed 04/11/2023
Recommended