Electronic Services (Wales) Ltd -Samsung Service Centre

After contacting Samsung arrangements were made to change the refrigerator door which was damaged during delivery. Ashley from Electronic Services Wales attended and changed the door in no time. He was professional in the way he went about the repair and communicated clearly and politely throughout the visit. He arrived on the arranged date and time and was a pleasure to have in the house. A fine young man.

Our Samsung fridge freezer stopped working abruptly on a Sunday night after only 4 years - not a great advert for Samsung’s reliability. However, Samsung customer support was available that evening (and seems to be "open all hours"), and put us on to Electronic Services (Wales) Ltd as their local repair agent. I called them early on Monday morning, and was able to get a slot for the engineer to visit and diagnose the issue on the Friday, for an up-front payment of £45, plus advice of the flat rate fee of £145 to cover a follow up repair visit for all but complicated repairs. On the Friday the engineer turned up on time, and was rapidly able to diagnose a faulty PCB, which fortunately he carried a replacement for in the van, so all up and running again before he left, 5 days after it broke.

Rang Samsung who gave me this firm in Swansea. Called and had an appointment for Jan 27. Paid £45 call out fee and engineer turned up on time and looked at fridge. Parts ordered and booked in for repair Feb 3. However had a call later in week saying 3 of 4 parts in so rebooked for 10. On Feb 10 engineer turned up all parts fitted in just over an hr. Pleasant engineer all ppe protected. Engineer rang firm and transaction paid over phone. Put the firm in my diary to use again. All very pleasant from start to finish.