Elmbridge Heating & Plumbing

Elmbridge Heating and Plumbing as a company appreciate your business over the last 9 to 10 years. Whereupon we have replaced 2 boilers and carried out various plumbing and heating works for you, professionally and efficiently. But are disappointed that you have chosen to post the above review which is full of unfounded untruths. At no point has any member of staff at EHP been rude to yourselves. The facts are your husband carried out DIY electrical repairs on your consumer unit/fuse board which altered the polarity on the ring mains in your property which serves the heating circuit, causing the boiler to fail, which we installed in September last year. We despatched a heating engineer at no cost to yourselves who then explained a domestic NIC registered electrician would be required for resolution and solution, which would have been chargeable as it was of no fault of the installation carried out by EHP. And the manufacturer Worcester Bosch confirmed this to ourselves. We offered to despatch our electrical contractors OMNI electrical services, but they would charge for the rectification works, which you were not prepared to pay for initially, and tried to blame EHP for the DIY electrical work, which we did not even carry out. We have offered to install a Worcester Bosch magnetic filter free of charge to extend your warranty to 10 years, which you have declined. At no point have EHP carried out any incorrect works at your property, which you falsely claimed.

Dear Mr Taylor Thank you for you inaccurate review which is misleading and untrue . You contacted EHP on 28th October mid afternoon as to no heating or hot water , our engineer Ian who was working locally attended within 2 hours of your call to diagnose that your Grundfos UPS 2 had siezed and was need of replacement the pump valves had also perished and needed replacing. To carry out these works the system had to be drained. We made arrangements to return the following morning at 8.00am for which we quoted £352 +VAT which totals £422.40 NOT £500 as incorrectly stated by yourself .At no point were you obliged to accept our quotation and at no point did you query our costs from the intial call out to the works being carried out. On completion of the works you said that you wanted to wait a week before paying to make sure that all was working where upon Ian explained that all had been tested and our terms are payment on completion. You then mentioned that you had a regular plumber who would have done it for £100 cheaper but was not available for 2/3 weeks ! Ian Rogers has worked for this Company for 10 years and is of a calm gentle nature and never been accused of intimidating anyone and upset by your false claims. We would ask you to remove this false review immediately as we carried all works professionally and to high standard as per quotation . Kind regards EHP