Elmbridge Heating & Plumbing

Elmbridge Heating and Plumbing as a company appreciate your business over the last 9 to 10 years. Whereupon we have replaced 2 boilers and carried out various plumbing and heating works for you, professionally and efficiently. But are disappointed that you have chosen to post the above review which is full of unfounded untruths. At no point has any member of staff at EHP been rude to yourselves. The facts are your husband carried out DIY electrical repairs on your consumer unit/fuse board which altered the polarity on the ring mains in your property which serves the heating circuit, causing the boiler to fail, which we installed in September last year. We despatched a heating engineer at no cost to yourselves who then explained a domestic NIC registered electrician would be required for resolution and solution, which would have been chargeable as it was of no fault of the installation carried out by EHP. And the manufacturer Worcester Bosch confirmed this to ourselves. We offered to despatch our electrical contractors OMNI electrical services, but they would charge for the rectification works, which you were not prepared to pay for initially, and tried to blame EHP for the DIY electrical work, which we did not even carry out. We have offered to install a Worcester Bosch magnetic filter free of charge to extend your warranty to 10 years, which you have declined. At no point have EHP carried out any incorrect works at your property, which you falsely claimed.

Dear Mr Taylor Thank you for you inaccurate review which is misleading and untrue . You contacted EHP on 28th October mid afternoon as to no heating or hot water , our engineer Ian who was working locally attended within 2 hours of your call to diagnose that your Grundfos UPS 2 had siezed and was need of replacement the pump valves had also perished and needed replacing. To carry out these works the system had to be drained. We made arrangements to return the following morning at 8.00am for which we quoted £352 +VAT which totals £422.40 NOT £500 as incorrectly stated by yourself .At no point were you obliged to accept our quotation and at no point did you query our costs from the intial call out to the works being carried out. On completion of the works you said that you wanted to wait a week before paying to make sure that all was working where upon Ian explained that all had been tested and our terms are payment on completion. You then mentioned that you had a regular plumber who would have done it for £100 cheaper but was not available for 2/3 weeks ! Ian Rogers has worked for this Company for 10 years and is of a calm gentle nature and never been accused of intimidating anyone and upset by your false claims. We would ask you to remove this false review immediately as we carried all works professionally and to high standard as per quotation . Kind regards EHP

Dear Derek Thank you for your kind words during these troubled times for everyone . As a company all our engineers and office staff are self isolating and only respoding to emergency works ie leaks , no heating or hot hot water and blockages. Should you need any deliveries of food or esstentials please feel free to call and we will dispatch one of our engineers. Thank you for your business over the years and look forward to more in the furture. Kind regards

Dear Vicky, Thank you for your posting on our Which Trusted Trader profile unfortunately it is way off the mark accuracy wise. The events were as follows; you contacted ourselves via a recommendation and asked ourselves to attend a leak through into your rented property from the upstairs property. We attended between 9-11am as per agreement and spent nearly an hour looking for any source of leak coming into your property which was not apparent. We then needed to access the communal loft area to identify the leak but the loft hatch was padlocked and the only people with access were the management company of the block. We then informed you of our findings and asked once accessed has been granted via the management company we would attend immediately to trace and find the leak. We never heard anymore from yourself barring that you had not received an invoice for the £68+VAT. We then took your email as you was not present and emailed you an invoice and a copy of our findings. Kind Regards, Elmbridge Heating and Plumbing.

Dear Madame We feel it is extremely unfortunate that you feel it necessary to post untruths and be not factual on our Which Trusted Trader profile . We can categorically state that at no point has any of our staff at Elmbridge Heating and Plumbing taken advantage of you or have been rude .You claimed we left a leak on your radiator on the 1st March 2019 when we were there only to service your gas appliance ie your boiler. We offered to attend yesterday within an hour of your phone call to ascertain the leak on a radiator, which you declined. After speaking to Matt and Abbey our engineers regarding the matter, Matt who has worked for us for us5 years plus and has never received a complaint as yet, and was upset and disappointed . Your post is inaccurate and comes as a surprise as we were recommended to you by one of our regular customers . Kind regards Elmbridge Heating and Plumbing