Embers Installations Ltd

My gas fire was faulty. I rang Embers for advice. The staff were friendly and really helpful and booked and engineer to call within a few days The engineers arrived spot on time were friendly and very professional. They were careful in undertaking initial tests covering all carpets etc Tests were completed and I felt they really knew what they were doing. They explained what was wrong with the fire, which was over 20 years old and recommended a new fire. We did discuss options and I felt no pressure to purchase a fire. I did decide to replace and went into the shop there were lots of options and they took time to explain different fires. I received a fully broken down written quote with no pressure to purchase. The fire was fitted perfectly and again the engineers were really professional and happy to explain what they were doing. The fire is perfect and works just as expected The invoice and payment was all handled smoothly Basically everything was first class.

James completed my annual fire service on Monday. I was delighted with everything. He was on time, did a fabulous job and cleaned up perfectly. I found him pleasant, friendly, polite and professional. A credit to Embers.

Did a really professional job oin refurbishing our Victorian fireokace. Looks like new. Very professional chap, no mess, no fuss Highly recommended

Today Cal and Tom installed a new electric fire and replaced some damaged tiling on our Fireplace- The final result is excellent - their workmanship is excellent - you can tell they take pride in what they are doing and always checked with me to clarify anything. my place was left so tidy afterward as well :) I am so pleased I chose Embers to do this for me - they have been great and I would definitely recommend them to others

My old fireplace was removed by Embers Installations, and they also installed an antique fireplace and mantel that I had purchased elsewhere previously. Embers also provided a new hearth which they fitted. The work included sweeping the flue and dealing with the gas supply. I found the service provided by Embers excellent. All communication with the team was great; my email queries were answered promptly and I received a helpful phone call to discuss my options. A site survey at my home and my own visit to the showroom for further discussions were both positive. The work was completed within one day, and to budget. The team went above and beyond on the installation day, working hard and explaining their work to me throughout the day. They managed to salvage my old mantel at my request, and left my property neat and tidy at the end of the installation day. They provided the details of a waste removal service that I was able to utilise. I am a very satisfied customer.

I had a new fireplace and fire installed by Embers. I cannot praise the customer service and workmanship enough. Embers coordinated everything for me including electricians and plasterers and the workmen in my home were the best I have ever dealt with. Efficient, clean, friendly, fun and so helpful. They even had to deal with my (unnecessary) panic mid-installation! The team in the shop were fantastic too, responding quickly to every query. I highly recommend this firm and their tradesman (who I now have on my books for other work). Fantastic from start to finish in every respect! Thank you all.

Remove existing gas fire in lounge. Clear chimney detritus. Install lined flue. Install replacement gas fire. Clear up. The property is just over 100 years old, we knew there may be an issue with a dog leg chimney. There was. It was quickly and neatly resolved. The installation team were very experienced, worked hard and they were personable. The quality of work was excellent, issues and remedial action were explained as they occurred. As a project it was to time, to budget, to specification, resulting in a happy customer.

I'd like to say thank you for the services provided and I'm glad that I chose to go with Embers. We decided to get a stove and went to get 3 quotes from various suppliers - one was Embers from a recommendation. Brent came to do the initial visit and site survey that gave us our quote. I found him to be knowledgeable, informative and candid throughout. We received the formal quote promptly soon after the initial visit. Once we decided to go ahead, most of the pre-installation dialogue was through the office, where Adele was excellent at handling all our queries and selections to get the order sorted in good time. We also had another visit from Brent who showed us some of the material samples to aid our selections. Once sorted we got an updated quote and were ready to go and booked an installation date. Our installation went over two days, then followed up with some plastering work. Carl and the team were all friendly, tidy and efficient. The resulting installation was to a high standard and we were very happy. Following the installation we had a problem with an adjacent chimney stack that turned out to be an unrelated issue, but I was extremely pleased with the way that Embers (through the whole team) supported us in diagnosing and resolving the issue. In my view, it's one thing being good at selling and installing, it's another thing altogether being good at aftercare and support. Embers ticks all the boxes for me and i'd happily recommend in the future.

The entire process from making the initial enquiry at the Embers showroom, the first site visit made by Brent, the two days of the work carried out, through to the follow-up visit to make minor changes, was a model of excellence. Brent was comprehensive in relation to the options and detailed information on each option he provided. This is a man who knows his stuff and is skilled in presenting this in a user-friendly manner. The team of two, who fitted the stove were punctual, pleasant, very professional and extremely considerate in leaving the room very clean indeed. They were willing to go the extra mile in helping in any way they could. Two admirable young men. A special word for Naomi and Adele, who looked after communication and administration. Naomi went to great lengths to ensure that were were kept informed about every stage of the process and answered all of our questions quickly and knowledgeably. Each of our communications was a pleasant and informative experience. Adele was a model of patience and expertise in dealing with our queries relating to the final invoice. We could not have chosen a better company to provide and fit our new stove. I would be happy to recommend them with great enthusiasm.