Embers Installations Ltd

From first walking into the showroom to completion of all the work the service we received was excellent. Brent was very attentive to our requirements and his suggestions were really helpful. Jamie provided a great demonstration when we went back and the work done by both Karl and Jamie installing our new fire and adapting the fireplace was so impressive. They turned up on time, their attention to detail was superb and they made sure there was hardly any mess, despite the very old dirty chimney in an old property. They were professional, friendly and respectful at all times. A big thank you must go to Lauren for her prompt response to any queries, and John the plasterer, who also did a great job. We could not be happier with our new fireplace and would have no hesitation in recommending Embers to anyone looking for a new fireplace.

I previously engaged Embers to assist in selecting and installing a gas fire to replace an electric one. This work was completed several years ago, and I was thoroughly impressed. When the time came to replace my outdated gas fire in another room, I once again turned to Embers. From the initial consultation with Brent the installation carried out by Karl and Jamie, the entire process was seamless, and marked by exceptionally friendly service. I sought to completely transform the appearance of my fireplace, and Brent provided valuable guidance to help me make well-informed decisions from the outset. I also like that Embers offers aftercare, including annual servicing for the fires. I would highly recommend if you are looking to have work done to your fires.

The work was done very well, the new flue was installed with a minimum mess and the men were very polite - the final result seems to be very good; minimum inconvenience to the neighbours too. Also good value for the work carried out. Many Thanks

My gas fire was faulty. I rang Embers for advice. The staff were friendly and really helpful and booked and engineer to call within a few days The engineers arrived spot on time were friendly and very professional. They were careful in undertaking initial tests covering all carpets etc Tests were completed and I felt they really knew what they were doing. They explained what was wrong with the fire, which was over 20 years old and recommended a new fire. We did discuss options and I felt no pressure to purchase a fire. I did decide to replace and went into the shop there were lots of options and they took time to explain different fires. I received a fully broken down written quote with no pressure to purchase. The fire was fitted perfectly and again the engineers were really professional and happy to explain what they were doing. The fire is perfect and works just as expected The invoice and payment was all handled smoothly Basically everything was first class.

James completed my annual fire service on Monday. I was delighted with everything. He was on time, did a fabulous job and cleaned up perfectly. I found him pleasant, friendly, polite and professional. A credit to Embers.

Did a really professional job oin refurbishing our Victorian fireokace. Looks like new. Very professional chap, no mess, no fuss Highly recommended

Today Cal and Tom installed a new electric fire and replaced some damaged tiling on our Fireplace- The final result is excellent - their workmanship is excellent - you can tell they take pride in what they are doing and always checked with me to clarify anything. my place was left so tidy afterward as well :) I am so pleased I chose Embers to do this for me - they have been great and I would definitely recommend them to others

My old fireplace was removed by Embers Installations, and they also installed an antique fireplace and mantel that I had purchased elsewhere previously. Embers also provided a new hearth which they fitted. The work included sweeping the flue and dealing with the gas supply. I found the service provided by Embers excellent. All communication with the team was great; my email queries were answered promptly and I received a helpful phone call to discuss my options. A site survey at my home and my own visit to the showroom for further discussions were both positive. The work was completed within one day, and to budget. The team went above and beyond on the installation day, working hard and explaining their work to me throughout the day. They managed to salvage my old mantel at my request, and left my property neat and tidy at the end of the installation day. They provided the details of a waste removal service that I was able to utilise. I am a very satisfied customer.

I had a new fireplace and fire installed by Embers. I cannot praise the customer service and workmanship enough. Embers coordinated everything for me including electricians and plasterers and the workmen in my home were the best I have ever dealt with. Efficient, clean, friendly, fun and so helpful. They even had to deal with my (unnecessary) panic mid-installation! The team in the shop were fantastic too, responding quickly to every query. I highly recommend this firm and their tradesman (who I now have on my books for other work). Fantastic from start to finish in every respect! Thank you all.

Remove existing gas fire in lounge. Clear chimney detritus. Install lined flue. Install replacement gas fire. Clear up. The property is just over 100 years old, we knew there may be an issue with a dog leg chimney. There was. It was quickly and neatly resolved. The installation team were very experienced, worked hard and they were personable. The quality of work was excellent, issues and remedial action were explained as they occurred. As a project it was to time, to budget, to specification, resulting in a happy customer.