Embers Installations Ltd

My old fireplace was removed by Embers Installations, and they also installed an antique fireplace and mantel that I had purchased elsewhere previously. Embers also provided a new hearth which they fitted. The work included sweeping the flue and dealing with the gas supply. I found the service provided by Embers excellent. All communication with the team was great; my email queries were answered promptly and I received a helpful phone call to discuss my options. A site survey at my home and my own visit to the showroom for further discussions were both positive. The work was completed within one day, and to budget. The team went above and beyond on the installation day, working hard and explaining their work to me throughout the day. They managed to salvage my old mantel at my request, and left my property neat and tidy at the end of the installation day. They provided the details of a waste removal service that I was able to utilise. I am a very satisfied customer.

I had a new fireplace and fire installed by Embers. I cannot praise the customer service and workmanship enough. Embers coordinated everything for me including electricians and plasterers and the workmen in my home were the best I have ever dealt with. Efficient, clean, friendly, fun and so helpful. They even had to deal with my (unnecessary) panic mid-installation! The team in the shop were fantastic too, responding quickly to every query. I highly recommend this firm and their tradesman (who I now have on my books for other work). Fantastic from start to finish in every respect! Thank you all.

Remove existing gas fire in lounge. Clear chimney detritus. Install lined flue. Install replacement gas fire. Clear up. The property is just over 100 years old, we knew there may be an issue with a dog leg chimney. There was. It was quickly and neatly resolved. The installation team were very experienced, worked hard and they were personable. The quality of work was excellent, issues and remedial action were explained as they occurred. As a project it was to time, to budget, to specification, resulting in a happy customer.

I'd like to say thank you for the services provided and I'm glad that I chose to go with Embers. We decided to get a stove and went to get 3 quotes from various suppliers - one was Embers from a recommendation. Brent came to do the initial visit and site survey that gave us our quote. I found him to be knowledgeable, informative and candid throughout. We received the formal quote promptly soon after the initial visit. Once we decided to go ahead, most of the pre-installation dialogue was through the office, where Adele was excellent at handling all our queries and selections to get the order sorted in good time. We also had another visit from Brent who showed us some of the material samples to aid our selections. Once sorted we got an updated quote and were ready to go and booked an installation date. Our installation went over two days, then followed up with some plastering work. Carl and the team were all friendly, tidy and efficient. The resulting installation was to a high standard and we were very happy. Following the installation we had a problem with an adjacent chimney stack that turned out to be an unrelated issue, but I was extremely pleased with the way that Embers (through the whole team) supported us in diagnosing and resolving the issue. In my view, it's one thing being good at selling and installing, it's another thing altogether being good at aftercare and support. Embers ticks all the boxes for me and i'd happily recommend in the future.

The entire process from making the initial enquiry at the Embers showroom, the first site visit made by Brent, the two days of the work carried out, through to the follow-up visit to make minor changes, was a model of excellence. Brent was comprehensive in relation to the options and detailed information on each option he provided. This is a man who knows his stuff and is skilled in presenting this in a user-friendly manner. The team of two, who fitted the stove were punctual, pleasant, very professional and extremely considerate in leaving the room very clean indeed. They were willing to go the extra mile in helping in any way they could. Two admirable young men. A special word for Naomi and Adele, who looked after communication and administration. Naomi went to great lengths to ensure that were were kept informed about every stage of the process and answered all of our questions quickly and knowledgeably. Each of our communications was a pleasant and informative experience. Adele was a model of patience and expertise in dealing with our queries relating to the final invoice. We could not have chosen a better company to provide and fit our new stove. I would be happy to recommend them with great enthusiasm.

Very pleased with our experience with Embers, from visiting the showroom and discussing options through to installation they have been very helpful. We're really pleased with the quality of the finished outcome. Would definitely recommend,

Just had a log burner installed by Embers, they arranged for the work to take place and we were kept informed at every stage. The whole team were courteous, professional and all the work was completed to a high standard and on time. Would have no hesitation in recommending this company as we are very pleased with their work.

A huge thank you to the Embers team for a brilliant, thoughtful, expert experience. I started with a lovely period surround and a melanin board in front of the fire opening and a damaged if perfectly suited Victorian insert. I now have a beautiful, repaired, polished fireplace with a new hearth. The missing bit of tile was located and repaired and now you can’t tell there was ever a hole! I felt like I was in an episode of the Repair Shop and my beautiful front room now looks complete and has another wow factor and I can have a real fire in the autumn. The team were professional, and courteous and spent two hours in the hot sun lining my chimney. The whole process was great, I was consulted on the process and my wishes, even those wishes I didn’t know I had, and customer service was excellent. I am delighted, thank you

We contacted Embers after seeing some really positive comments on Instagram because we needed our grotty early 20th Century fireplace converting into a recess with a beam. Right from the off they were really quick at getting back and just properly on it all the way through. They arranged a site visit, ran us through the work we'd need and sent a clear and transparent quote through fast which included added options and images. The guys who came to do the work turned up exactly when they said they would, were really quick and efficient and the work was to a very high standard. They also left next to no mess behind and were just really nice, respectful chaps who got on with the work. The work is really high quality, so it's not cheap but worth it. We're chuffed to bits and would defo recommend.

We had our old fireplace replaced and a new fire installed. The work was excellent and the fitters were both helpful and considerate. There was very little to clean up afterwards and the fireplace looks outstanding. I can highly recommend both the pre and after service and the high quality of the work that was done. We are delighted.

I requested a repair quote from Embers for my Villager gas fire stove in the living room, following a diagnosis of faulty ignition by British Gas. Within 24hrs a part had been ordered by photo identification of the stove model number. A house visit appointment was then made for within 7 days luckily at a busy time for the business. The attending installation engineer Carl was knowledgeable and tidy, servicing my appliance fully and installing the new ignition part as required. Carl attended with a trainee also. Overall as a customer, I’m very pleased to have a gas fire working as good as new for the winter and knowing the repair was conducted to relevant safety standards. Embers customer service is recommended highly.

We had an electric fire installed to replace our gas fire. We found important benefits from going to a small, local business such as Embers. We were able to discuss options with real people who know what they are talking about. The installation went ahead on the planned date - the guys were friendly and did an excellent job. The team were flexible and well able to accommodate a variation on the standard fitting that we wanted. No problems with this company.

I wanted a gas wood burner. I had an existing chimney breast which when Embers came to measure for a quotation weren’t sure it was deep enough. After measuring they rang to say it would be very tight and I probably couldn’t have what I wanted. I was gutted but they said they would do what they could and they certainly did / they came up with a plan - I had to give up on the tiles at the back but they came and did all they could to give me what I wanted. The quotation was detailed with all possible scenarios listed so I would know the additional costs that could be needed ( flue liner ) so I could budget without surprises. From start to finish they were so professional and nothing was too much trouble. I rang and emailed several times with questions and they got back to me immediately. They weren’t the cheapest quotation but they were the one that was the most upfront about possible hidden costs and I felt I could trust them The fitters were polite and followed all Covid 19 guidance. They cleaned everything before they left. I am delighted with the results and would recommend Embers without hesitation. They will be servicing my fire every year. 100% happy!

Having bought a reclaimed marble fireplace I was unsure who would actually fit it but I found Embers on google and after a very informative phone call I was booked in to have the chimney investigated and swept. When the investigation of the chimney was finished I was given several options to complete the installation each with a detailed breakdown of the the costs involved and each option was explained thoroughly so that I could make an informed decision. On the day of installation the two men arrived on time, were courteous, maintained social distancing and worked tidily until the the job was complete. We are thrilled with workmanship and with all the interaction we had with everybody at Embers and wouldn't hesitate to recommend them.

Excellent service from start to finish. Really helpful in recommending what would be suitable for my home and what installing a new gas fire would cost. I opted for an electric fire and was given a good selection of fires to choose from. The installation was done on the agreed day when I was at work, felt very safe leaving my house keys with Embers. Came home after a long day at work with to a lovely new fire, and room was left clean and tidy. Would definitely recommend to others.

We've recently had a new fireplace installed by Embers Installations and couldn't be happier with the service we received! Initially we dealt with Matt, Brent and Margaret who helped us to choose a fireplace, hearth and surround that we love and took the time to visit us to ensure the items we liked would suit, and were suitable for our home. They were quick to respond to any questions we had and actually got the project delivered ahead of schedule as they knew we were keen for the work to be completed so we could move in. Finally the installation team were very clean and conscientious, leaving the room spotless after they had finished the work, and the fireplace looks amazing. In summary, great company to deal with from start to finish.

Used this company to remove and replace a defective chimney flue that had been poorly installed by another company. The fitters were polite and did their best to minimise the resultant mess and disruption. Whilst on the roof they identified a problem with the actual chimney that I had not been aware of and that had probably added to the deterioration of the previous flue. They took photos and offered to remedy the situation, which they did, so far to good effect. Dealings with them and their office staff were cordial and I would use them if needed again.

Brent and his team fitted a Burley log burner into my small 3 bedroom semi-detached house. The initial survey he was honest and succinct about what could be fitted into the fireplace and the quote he provided matched my expectations. The team provided excellent advice on the pros and cons of getting the chimney lined and they fitted the log burner within 4 weeks visiting them for the first time. As I had repainted the entire room it was in the team very kindly removed the log burner at a later date to allow me to paint inside the alcove they had created Throughout the fitting I have been thoroughly impressed with the professionalism and goodwill the team has offered me and I would highly recommend them to anyone!