EMS Lifts Ltd

I chose EMS because they are one of the best companies in the business & their internet reviews score very highly. My installation essentially went smoothly but several minor problems arose, making this experience not quite what I expected and you might, on reading that, expect that I would give EMS a bad review, but I do not intend to do that! Why? What actually happened here is not important - what IS important is the company’s approach to dealing with multiple complaints; and I would like to give EMS full credit for being a very good (and clearly caring) company in the way they listened and responded to a critical email pointing out the marginally embarrassing problems (for them) that I encountered. The following morning (within 24 hours) I had a phone call from Matt, the Sales Manager who accepted everything had I had described and apologised profusely for these problems occurring and said that he would put matters right a.s.a.p. and after a second visit from EMS staff, everything was put right and worked as intended, so I can’t fault how they immediately wanted to put things right. I am now a more-than-happy customer with a fully working lift to transport me upstairs and down again and despite this experience, would have no hesitation in recommending EMS lifts to anyone. Things do go wrong sometimes, and on this occasion they did - but they were more than fair in the follow-up to this installation - so well done EMS - and thanks again!

Connor was such a great help to me in making me understand how much the stairlift would help change my life. He is extremely knowledgeable about the products and very personable and kept in touch with us during the process. From start to finish all your team have been very helpful and friendly. I would recommend your service to anyone

Denzel Asiedu, lovely man worked well and hard to repair and service my lift. Very nice man needs a pay rise, highly recomend, he can come again, Thank you

I purchased a mobility scooter from this company and have been more than pleased with the service I received. The salesperson was experienced and very knowledgable. We discussed various makes and models to find suitable one. I was able to try each model and we even went to my car to find which one would fit best in my boot. I was also able to purchase some accessories from the company. The after sales service was exceptional especially when we needed a reminder of how to assemble and disassemble the scooter with the salesperson visiting us at home to demonstrate. The whole experience was a pleasure I did not feel pressured to make a purchase at any time. I would most certainly recommend EMS lifts to anyone considering purchasing a mobility scooter.

From our first meeting with Conner Sutch till the installation everything went well, Conner suggested a plan to overcome come a very tight turn on our stairs which enabled us to have the stairlift installed, after a couple of company’s told us it could not be done. We visited the show room, and after my wife tried out the lift Conner had suggested , we knew we had the solution we needed. The engineer who fitted the stairlift was very prompt,very curtious, and after fitting the lift, calmed my wifes nerves and gave her all the information she needed to make her first assent. A very professional work man a credit to the company.

Having had years of personal experience with hoists, it was time for a new one. From the Sales Team member and communication with EMS Admin Team they were brilliant. They took my needs very seriously and the urgency and pulled out all the stops to install asap. All the team are very courteous, this is the best company we have ever dealt with. They kept me informed of installation date and time and the Engineer arrived when they said he would. Great respect for your home he was friendly and carried out the installation very efficiently and explained the workings of the ceiling hoist to us. I would recommend this company to anyone, well done EMS, fabulous company.

the engineer that came was pleasant and helpful explained what had gone wrong and rectified the matter

I love my house it’s a Victorian terrace. With stairs down the middle. I needed a downstairs toilet… couldn’t find a space to fit one indoors… thought about putting an outside toilet in the courtyard… but I love the outside space… The next idea was an extension, but it would cover the window and the back door... I love the Arlesey whites brickwork and it would make my dining room dark and cost a fortune… All this for an indoor toilet… Really didn’t want to move again, and where to? Then I had an inspiration! and rang Ian Mitchell from EMS who knows my house and felt a stair lift was possible. After a week of madness with EMS assessment, carpenters, carpet fitters and stair lift engineers and it’s all done. And my goodness it’s brilliant !! I hope you are all enjoying cake with your coffee this morning. Oh, joy I can go upstairs and down all day long. Thank you.

An absolutely first class service and installation. Daniel was our installer, he arrived on time he was friendly, courteous and extremely professional. He explained everything he was going to do but above all he treated my 88 year old Mother as if she was his. He was extremely patient when explaining the operation and workings of the stair lift. The install was neat, no mess and efficiently undertaken. The quality of service far exceeded expectations. Daniel is a credit to EMS and I wouldn't hesitate recommending him and EMS for any stairlift work. I should note that we changed our mind on what we wanted in terms of a stair lift and pure lift. Matt could not be more accommodating. Thank you. You have made my Mother's life so much better.

I would just like to recommend EMS Stairlifts, very quickly and effienciently installed a wheelchair ramp in my back garden. It has given me some independence back so i very happy. Thank you so much.