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Endorsed by Which? Trusted Traders

EMS Stairlifts

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4.9

69 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check

About

EMS was founded in 1988 and is one of the oldest and most established independent stairlift, through floor lift short rise lift and modular ramp distributors in the UK.

Our factory trained engineering team are available to carry out service and maintenance work on all types of disabled lifting equipment and we maintain a 24/7 emergency call out service.

Our Stairlift Centre in Baldock Hertfordshire is the only one of its type in the UK. It allows those seeking advice to see and try a wide range of stairlifts, through floor lifts and other equipment.
We supply new, reconditioned and rental straight stairlifts (from stock) and our wide range of curved stairlifts ensures that we can accommodate any staircase, including spiral and outside staircases.

Our range of domestic through floor lifts and short rise platform lifts up to 3 metres are all fully compliant with BS and European standards, as are our range of modular ramps platforms and step systems. These are also compliant with building regulations.

What we do

  • Disability and mobility

    • Access ramps - indoor and outdoor
    • Stairlifts
    • Home adaptations
    • Disabled Lifts
    • Rise and recline chairs
    • Stairlift Engineers
    • Step Lifts
    • Through Floor Lifts
  • More Services

    • 24hr service and repair

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
69 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Excellent Emergency Service!
Customer Service
Quality
Value
I am a full-time wheelchair user and rely on my Wessex through floor lift - bought from, installed & maintained by EMS lifts - to carry me in my wheelchair from the living room up into my bedroom at night.. (Having this lift improves my quality of living enormously, as it would have been a retrograde step to turn one of the two downstairs rooms into my bedroom & exclude me from access to 50% of the house)! At 10pm yesterday, ready to make my way to bed, I discovered my lift control was unable to bring the lift down from upstairs! A quick call to EMS 24/7 Service resulted in the Engineer's prompt arrival, the fault located and expertly rectified. The Engineer worked well within Covid-19 safety guidelines, wearing a mask & cleaning the lift inside and wherever the repair had necessitated his touching. I was extremely grateful for his expertise and for the out of hours service provided by your company. Five stars have been gladly awarded for this excellent service. Very many thanks to EMS Lifts and their Engineer! You have my complete confidence every time and one couldn't ask for better than that!
Ann in Hertfordshire Posted on 25/03/2021 , work completed 22/03/2021
The trader replied (on 31/03/2021)
Hello Ann, It's always nice to receive positive feedback. Thank you. Regards, Matt
excellent
Customer Service
Quality
Value
Thanks to EMS Lifts and Richard's meticulous measuring I have a fantastic chair lift that has changed my life. The care and attention that was taken to install this excellent piece of engineering, coping smoothly with five bends, was of the highest order. Thank you, David
David in Essex Posted on 25/03/2021 , work completed 18/11/2020
The trader replied (on 31/03/2021)
Hello David, Thank you for the kind words. I'll be sure to let all concerned know of your appreciation. Regards, Matt
Prompt and quality service
Customer Service
Quality
Value
I can’t recommend EMS highly enough. They came round to my house within 24 hours to take an initial look at the stairs and gave me a quote on the spot. I needed them to move quickly which they were willing and able to do. They then kept me updated when they said they would and worked hard to get me an early installation. I particularly liked that the first person I spoke to at EMS was the same person came round who I then had contact with throughout the process. And not a hint of a call centre or any form-filling before you spoke to someone about what you actually wanted. Thank you EMS!
Customer in Hertfordshire Posted on 27/01/2021 , work completed 25/01/2021
Professional and knowledgeable
Customer Service
Quality
Value
My mum needed a stairlift and after a lot of research and a couple of quotes we chose EMS. Richard Lord was very thorough and very accommodating in juggling the setup in order for my mum to keep her original handrail up the stairs which made her happy. He arrived during the pandemic wearing a face mask and sanitiser in order to carry out the measurements and discussions were held in the garden so as to adhere to social distancing guidelines. The stairlift was ready in the exact time quoted and then Alex was very helpful and knowledgeable during the installation process. I would highly recommend this company as they made the whole process very simple. Well done and thank you to everyone at EMS. Mum my loves her stairlift.
Customer in Essex Posted on 05/10/2020 , work completed 05/10/2020
Installation of Stairlift
Customer Service
Quality
Value
My husband was having trouble mounting the stairs and was subsequently taken into hospital for investigation. I considered a Stairlift would be the solution so contacted EMS. Their friendly General Sales Manager visited the next day, explained everything, and gave me a quote which I subsequently accepted. The lift was installed 3 days later. The engineer was a good conscientious worker, friendly and explained the mechanics to me very clearly. I am very satisfied with the service provided from beginning to end and am very happy that I chose EMS. Their prompt service enabled my husband to return home in the knowledge that the stairs were no longer a problem. Thank you EMS.
Customer in Hertfordshire Posted on 27/05/2020 , work completed 18/05/2020
Excellent service and product
Customer Service
Quality
Value
EMS provided a chairlift for my in laws and were fantastic. Very professional no nonsense approach from sales to delivery. Very friendly and understanding staff and we could not be happier. Prices are very competitive and the whole thing was done on time and budget.
Bart, Essex Posted on 19/02/2020 , work completed 23/01/2020
Wonderful service
Customer Service
Quality
Value
Salesman came to see us Friday - I then ordered stair lift on Monday which was fitted on Wednesday (Salesman to final fitting 5 days). Everyone I dealt with at the company was very friendly and pleasant, and the stair lift is brilliant - fitted to a very high standard. I would recommend EMS to anyone thinking of buying a stair lift and it was such a pleasure not having any high pressure sales pitch, just given a quote and advised to think about it or to visit the showroom if we wanted to. Excellent service from start to finish.
Customer in Hertfordshire Posted on 30/10/2019 , work completed 30/10/2019
Highly recommended!
Customer Service
Quality
Value
I have had brilliant service from EMS Stairlifts from start to finish; Steve, who came to measure up at the outset, to Ian, who came to fit the stairlift. Everything about the stairlift was explained thoroughly, and Ian made sure I was fully competent with it before he left. I have no hesitation in recommending EMS to anybody else: I cannot praise them highly enough. Thank you so much to Steve, Ian, and the rest of the team.
Lesley, Grantham. October 2019. Posted on 06/10/2019 , work completed 03/10/2019
Courteous
Customer Service
Quality
Value
Installation of a stair lift. Done completely as agreed. The installer was on time, courteous and cleaned and tidied when finished. Explained thoroughly the way in which the stair lift worked.
Keith, Bedfordshire Posted on 02/04/2019 , work completed 02/04/2019
excellent
Customer Service
Quality
Value
We had cause to complain because of a delay in the installation date, but this was handled immediately upon reflection to EMS and managed very well there after. If it was not for this issue the experience was otherwise excellent.
Charalambos, London Posted on 29/03/2019 , work completed 29/03/2019