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Trusted Traders

EMS Stairlifts

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4.9

66 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check

About

EMS was founded in 1988 and is one of the oldest and most established independent stairlift, through floor lift short rise lift and modular ramp distributors in the UK.

Our factory trained engineering team are available to carry out service and maintenance work on all types of disabled lifting equipment and we maintain a 24/7 emergency call out service.

Our Stairlift Centre in Baldock Hertfordshire is the only one of its type in the UK. It allows those seeking advice to see and try a wide range of stairlifts, through floor lifts and other equipment.
We supply new, reconditioned and rental straight stairlifts (from stock) and our wide range of curved stairlifts ensures that we can accommodate any staircase, including spiral and outside staircases.

Our range of domestic through floor lifts and short rise platform lifts up to 3 metres are all fully compliant with BS and European standards, as are our range of modular ramps platforms and step systems. These are also compliant with building regulations.

What we do

  • Disability and mobility

    • Access ramps - indoor and outdoor
    • Stairlifts
    • Home adaptations
    • Disabled Lifts
    • Rise and recline chairs
    • Stairlift Engineers
    • Step Lifts
    • Through Floor Lifts
  • More Services

    • 24hr service and repair

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
66 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Professional and knowledgeable
Customer Service
Quality
Value
My mum needed a stairlift and after a lot of research and a couple of quotes we chose EMS. Richard Lord was very thorough and very accommodating in juggling the setup in order for my mum to keep her original handrail up the stairs which made her happy. He arrived during the pandemic wearing a face mask and sanitiser in order to carry out the measurements and discussions were held in the garden so as to adhere to social distancing guidelines. The stairlift was ready in the exact time quoted and then Alex was very helpful and knowledgeable during the installation process. I would highly recommend this company as they made the whole process very simple. Well done and thank you to everyone at EMS. Mum my loves her stairlift.
Customer in Essex Posted on 05/10/2020 , work completed 05/10/2020
Installation of Stairlift
Customer Service
Quality
Value
My husband was having trouble mounting the stairs and was subsequently taken into hospital for investigation. I considered a Stairlift would be the solution so contacted EMS. Their friendly General Sales Manager visited the next day, explained everything, and gave me a quote which I subsequently accepted. The lift was installed 3 days later. The engineer was a good conscientious worker, friendly and explained the mechanics to me very clearly. I am very satisfied with the service provided from beginning to end and am very happy that I chose EMS. Their prompt service enabled my husband to return home in the knowledge that the stairs were no longer a problem. Thank you EMS.
Customer in Hertfordshire Posted on 27/05/2020 , work completed 18/05/2020
Excellent service and product
Customer Service
Quality
Value
EMS provided a chairlift for my in laws and were fantastic. Very professional no nonsense approach from sales to delivery. Very friendly and understanding staff and we could not be happier. Prices are very competitive and the whole thing was done on time and budget.
Bart, Essex Posted on 19/02/2020 , work completed 23/01/2020
Wonderful service
Customer Service
Quality
Value
Salesman came to see us Friday - I then ordered stair lift on Monday which was fitted on Wednesday (Salesman to final fitting 5 days). Everyone I dealt with at the company was very friendly and pleasant, and the stair lift is brilliant - fitted to a very high standard. I would recommend EMS to anyone thinking of buying a stair lift and it was such a pleasure not having any high pressure sales pitch, just given a quote and advised to think about it or to visit the showroom if we wanted to. Excellent service from start to finish.
Customer in Hertfordshire Posted on 30/10/2019 , work completed 30/10/2019
Highly recommended!
Customer Service
Quality
Value
I have had brilliant service from EMS Stairlifts from start to finish; Steve, who came to measure up at the outset, to Ian, who came to fit the stairlift. Everything about the stairlift was explained thoroughly, and Ian made sure I was fully competent with it before he left. I have no hesitation in recommending EMS to anybody else: I cannot praise them highly enough. Thank you so much to Steve, Ian, and the rest of the team.
Lesley, Grantham. October 2019. Posted on 06/10/2019 , work completed 03/10/2019
Courteous
Customer Service
Quality
Value
Installation of a stair lift. Done completely as agreed. The installer was on time, courteous and cleaned and tidied when finished. Explained thoroughly the way in which the stair lift worked.
Keith, Bedfordshire Posted on 02/04/2019 , work completed 02/04/2019
excellent
Customer Service
Quality
Value
We had cause to complain because of a delay in the installation date, but this was handled immediately upon reflection to EMS and managed very well there after. If it was not for this issue the experience was otherwise excellent.
Charalambos, London Posted on 29/03/2019 , work completed 29/03/2019
Extremely professional
Customer Service
Quality
Value
We needed the stairlift fitting urgently. EMS responded quickly to our call and fitted in the same week! everyone at EMS is extremely professional.
Judy, Hertfordshire Posted on 24/01/2019 , work completed 24/01/2019
My review
Customer Service
Quality
Value
Fitted my stairlift, very satisfied.
Raymond, Essex Posted on 21/01/2019 , work completed 21/01/2019
Excellent
Customer Service
Quality
Value
Excellent personal service. Very quick setup of chair.
Jill, Hertfordshire Posted on 18/01/2019 , work completed 18/01/2019