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Endorsed by

Which

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Trusted Traders

EMS Stairlifts

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
Profile thumb small logo 14

4.9

63 Reviews

What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check

About

EMS was founded in 1988 and is one of the oldest and most established independent stairlift, through floor lift short rise lift and modular ramp distributors in the UK.

Our factory trained engineering team are available to carry out service and maintenance work on all types of disabled lifting equipment and we maintain a 24/7 emergency call out service.

Our Stairlift Centre in Baldock Hertfordshire is the only one of its type in the UK. It allows those seeking advice to see and try a wide range of stairlifts, through floor lifts and other equipment.
We supply new, reconditioned and rental straight stairlifts (from stock) and our wide range of curved stairlifts ensures that we can accommodate any staircase, including spiral and outside staircases.

Our range of domestic through floor lifts and short rise platform lifts up to 3 metres are all fully compliant with BS and European standards, as are our range of modular ramps platforms and step systems. These are also compliant with building regulations.

What we do

  • Disability and mobility

    • Access ramps - indoor and outdoor
    • Stairlifts
    • Home adaptations
    • Disabled Lifts
    • Rise and recline chairs
    • Stairlift Engineers
    • Step Lifts
    • Through Floor Lifts
  • More Services

    • 24hr service and repair

Customer reviews

4.9
63 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Wonderful service
Customer Service
Quality
Value
Salesman came to see us Friday - I then ordered stair lift on Monday which was fitted on Wednesday (Salesman to final fitting 5 days). Everyone I dealt with at the company was very friendly and pleasant, and the stair lift is brilliant - fitted to a very high standard. I would recommend EMS to anyone thinking of buying a stair lift and it was such a pleasure not having any high pressure sales pitch, just given a quote and advised to think about it or to visit the showroom if we wanted to. Excellent service from start to finish.
Customer in Hertfordshire30/10/2019
Highly recommended!
Customer Service
Quality
Value
I have had brilliant service from EMS Stairlifts from start to finish; Steve, who came to measure up at the outset, to Ian, who came to fit the stairlift. Everything about the stairlift was explained thoroughly, and Ian made sure I was fully competent with it before he left. I have no hesitation in recommending EMS to anybody else: I cannot praise them highly enough. Thank you so much to Steve, Ian, and the rest of the team.
Lesley, Grantham. October 2019.06/10/2019
Courteous
Customer Service
Quality
Value
Installation of a stair lift. Done completely as agreed. The installer was on time, courteous and cleaned and tidied when finished. Explained thoroughly the way in which the stair lift worked.
Keith, Bedfordshire02/04/2019
excellent
Customer Service
Quality
Value
We had cause to complain because of a delay in the installation date, but this was handled immediately upon reflection to EMS and managed very well there after. If it was not for this issue the experience was otherwise excellent.
Charalambos, London29/03/2019
Extremely professional
Customer Service
Quality
Value
We needed the stairlift fitting urgently. EMS responded quickly to our call and fitted in the same week! everyone at EMS is extremely professional.
Judy, Hertfordshire24/01/2019
My review
Customer Service
Quality
Value
Fitted my stairlift, very satisfied.
Raymond, Essex21/01/2019
Excellent
Customer Service
Quality
Value
Excellent personal service. Very quick setup of chair.
Jill, Hertfordshire18/01/2019
Very happy
Customer Service
Quality
Value
Very happy with workmanship and professionalism of the workers who installed the stairlift. He attended on time and explained the working of the stairlift fully.
Ronald, Hertfordshire11/01/2019
Prompt & professional
Customer Service
Quality
Value
On time. They were very professional at installation, excellent. Customer service skills outstanding. Helpful and polite.
Michael, Hertfordshire09/01/2019
Excellent, friendly and professional
Customer Service
Quality
Value
A really pleasant, friendly service. Very professional, excellent quality of work and very clear explanation of how to use the stairlift.
Raymond, Hertfordshire20/11/2018