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Endorsed by Which?
EMS Lifts Ltd
Opening Hours
Today - 24 hours
- Monday - 24 hours
- Tuesday - 24 hours
- Wednesday - 24 hours
- Thursday - 24 hours
- Friday - 24 hours
- Saturday - 24 hours
- Sunday - 24 hours
What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?
Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check
About
EMS Lifts has been a trusted and experienced provider of stairlifts, through-floor lifts, step lifts, home lifts, and ramps since the 1980s, helping people regain their independence and improve their quality of life.
At EMS Lifts, we promise exceptional customer service and expert advice to simplify your purchase of stairlifts or lifting equipment. Our unbiased advisors provide guidance on a wide range of products to help you make an informed decision. Our commitment to unparalleled customer service includes round-the-clock coverage 365 days a year with same-day emergency response times, and highly skilled engineers available 24/7 to provide impeccable service to satisfied private customers and organisations. Trust EMS Lifts for outstanding service, backed by the UK's largest showroom of working lifts.
Fast delivery and expert stairlift fitting
Trusted by over 270 local authorities
Multi award-winning company
Which? Trusted Trader
What we do
Disability and mobility
- Access ramps - indoor and outdoor
- Stairlifts
- Home adaptations
- Disabled Lifts
- Rise and recline chairs
- Stairlift Engineers
- Step Lifts
- Through Floor Lifts
More Services
- 24hr service and repair
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
80 reviews
Recommended
Recommended
by 100% of customers
Sort by
Great service
Customer Service
Quality
Value
Connor was such a great help to me in making me understand how much the stairlift would help change my life. He is extremely knowledgeable about the products and very personable and kept in touch with us during the process. From start to finish all your team have been very helpful and friendly. I would recommend your service to anyone
Customer in Essex
, work completed
Recommended
SERVICE AND NEW PART
Customer Service
Quality
Value
Denzel Asiedu, lovely man worked well and hard to repair and service my lift. Very nice man needs a pay rise, highly recomend, he can come again, Thank you
Customer in Hertfordshire
, work completed
Recommended
Great service and expert knowledge of the product
Customer Service
Quality
Value
I purchased a mobility scooter from this company and have been more than pleased with the service I received. The salesperson was experienced and very knowledgable. We discussed various makes and models to find suitable one. I was able to try each model and we even went to my car to find which one would fit best in my boot. I was also able to purchase some accessories from the company. The after sales service was exceptional especially when we needed a reminder of how to assemble and disassemble the scooter with the salesperson visiting us at home to demonstrate. The whole experience was a pleasure I did not feel pressured to make a purchase at any time. I would most certainly recommend EMS lifts to anyone considering purchasing a mobility scooter.
Customer in Hertfordshire
, work completed
Recommended
Installing stairlift.
Customer Service
Quality
Value
From our first meeting with Conner Sutch till the installation everything went well, Conner suggested a plan to overcome come a very tight turn on our stairs which enabled us to have the stairlift installed, after a couple of company’s told us it could not be done. We visited the show room, and after my wife tried out the lift Conner had suggested , we knew we had the solution we needed. The engineer who fitted the stairlift was very prompt,very curtious, and after fitting the lift, calmed my wifes nerves and gave her all the information she needed to make her first assent. A very professional work man a credit to the company.
Customer in Hertfordshire
, work completed
Recommended
Ceiling Hoist
Customer Service
Quality
Value
Having had years of personal experience with hoists, it was time for a new one. From the Sales Team member and communication with EMS Admin Team they were brilliant. They took my needs very seriously and the urgency and pulled out all the stops to install asap. All the team are very courteous, this is the best company we have ever dealt with. They kept me informed of installation date and time and the Engineer arrived when they said he would. Great respect for your home he was friendly and carried out the installation very efficiently and explained the workings of the ceiling hoist to us. I would recommend this company to anyone, well done EMS, fabulous company.
Customer in Hertfordshire
, work completed
Recommended
got stair lift working quickly
the engineer that came was pleasant and helpful explained what had gone wrong and rectified the matter
(your username)
(Reviewer did not use service)
Recommended
What joy I can go up and down stairs all day long
Customer Service
Quality
Value
I love my house it’s a Victorian terrace. With stairs down the middle. I needed a downstairs toilet… couldn’t find a space to fit one indoors… thought about putting an outside toilet in the courtyard… but I love the outside space… The next idea was an extension, but it would cover the window and the back door... I love the Arlesey whites brickwork and it would make my dining room dark and cost a fortune… All this for an indoor toilet… Really didn’t want to move again, and where to? Then I had an inspiration! and rang Ian Mitchell from EMS who knows my house and felt a stair lift was possible. After a week of madness with EMS assessment, carpenters, carpet fitters and stair lift engineers and it’s all done. And my goodness it’s brilliant !! I hope you are all enjoying cake with your coffee this morning. Oh, joy I can go upstairs and down all day long. Thank you.
Felicity in Bedfordshire
, work completed
Recommended
First Class Service and Installation
Customer Service
Quality
Value
An absolutely first class service and installation. Daniel was our installer, he arrived on time he was friendly, courteous and extremely professional. He explained everything he was going to do but above all he treated my 88 year old Mother as if she was his. He was extremely patient when explaining the operation and workings of the stair lift. The install was neat, no mess and efficiently undertaken. The quality of service far exceeded expectations. Daniel is a credit to EMS and I wouldn't hesitate recommending him and EMS for any stairlift work. I should note that we changed our mind on what we wanted in terms of a stair lift and pure lift. Matt could not be more accommodating. Thank you. You have made my Mother's life so much better.
Customer in Essex
, work completed
Recommended
Fast fantastic job
Customer Service
Quality
Value
I would just like to recommend EMS Stairlifts, very quickly and effienciently installed a wheelchair ramp in my back garden. It has given me some independence back so i very happy. Thank you so much.
Customer in Cambridgeshire
, work completed
Recommended
A very good company
Customer Service
Quality
Value
A friendly, polite and efficient company from top to bottom. The installation engineer arrived early and worked through until the job was completed. He cleaned up fully and gave very clear instructions on the use of the stair lift.
Which? Trusted Traders Consumer
, work completed
Recommended