It could have been bad - but it isn't !
I chose EMS because they are one of the best companies in the business & their internet reviews score very highly. My installation essentially went smoothly but several minor problems arose, making this experience not quite what I expected and you might, on reading that, expect that I would give EMS a bad review, but I do not intend to do that! Why? What actually happened here is not important - what IS important is the company’s approach to dealing with multiple complaints; and I would like to give EMS full credit for being a very good (and clearly caring) company in the way they listened and responded to a critical email pointing out the marginally embarrassing problems (for them) that I encountered. The following morning (within 24 hours) I had a phone call from Matt, the Sales Manager who accepted everything had I had described and apologised profusely for these problems occurring and said that he would put matters right a.s.a.p. and after a second visit from EMS staff, everything was put right and worked as intended, so I can’t fault how they immediately wanted to put things right. I am now a more-than-happy customer with a fully working lift to transport me upstairs and down again and despite this experience, would have no hesitation in recommending EMS lifts to anyone. Things do go wrong sometimes, and on this occasion they did - but they were more than fair in the follow-up to this installation - so well done EMS - and thanks again!
Customer in North Northamptonshire
Posted on 26/11/2024
, work completed 07/11/2024
Recommended
Great service
Connor was such a great help to me in making me understand how much the stairlift would help change my life. He is extremely knowledgeable about the products and very personable and kept in touch with us during the process. From start to finish all your team have been very helpful and friendly. I would recommend your service to anyone
Customer in Essex
Posted on 14/08/2024
, work completed 14/08/2024
Recommended
SERVICE AND NEW PART
Denzel Asiedu, lovely man worked well and hard to repair and service my lift. Very nice man needs a pay rise, highly recomend, he can come again, Thank you
Customer in Hertfordshire
Posted on 11/06/2024
, work completed 11/06/2024
Recommended
Great service and expert knowledge of the product
I purchased a mobility scooter from this company and have been more than pleased with the service I received. The salesperson was experienced and very knowledgable. We discussed various makes and models to find suitable one. I was able to try each model and we even went to my car to find which one would fit best in my boot. I was also able to purchase some accessories from the company. The after sales service was exceptional especially when we needed a reminder of how to assemble and disassemble the scooter with the salesperson visiting us at home to demonstrate. The whole experience was a pleasure I did not feel pressured to make a purchase at any time. I would most certainly recommend EMS lifts to anyone considering purchasing a mobility scooter.
Customer in Hertfordshire
Posted on 10/06/2024
, work completed 23/04/2024
Recommended
Installing stairlift.
From our first meeting with Conner Sutch till the installation everything went well, Conner suggested a plan to overcome come a very tight turn on our stairs which enabled us to have the stairlift installed, after a couple of company’s told us it could not be done. We visited the show room, and after my wife tried out the lift Conner had suggested , we knew we had the solution we needed. The engineer who fitted the stairlift was very prompt,very curtious, and after fitting the lift, calmed my wifes nerves and gave her all the information she needed to make her first assent. A very professional work man a credit to the company.
Customer in Hertfordshire
Posted on 04/02/2024
, work completed 01/02/2024
Recommended
Ceiling Hoist
Having had years of personal experience with hoists, it was time for a new one. From the Sales Team member and communication with EMS Admin Team they were brilliant. They took my needs very seriously and the urgency and pulled out all the stops to install asap. All the team are very courteous, this is the best company we have ever dealt with. They kept me informed of installation date and time and the Engineer arrived when they said he would. Great respect for your home he was friendly and carried out the installation very efficiently and explained the workings of the ceiling hoist to us. I would recommend this company to anyone, well done EMS, fabulous company.
Customer in Hertfordshire
Posted on 27/10/2023
, work completed 26/10/2023
Recommended
got stair lift working quickly
the engineer that came was pleasant and helpful explained what had gone wrong and rectified the matter
(your username)
Posted on 13/09/2023
(Reviewer did not use service)
Recommended
What joy I can go up and down stairs all day long
I love my house it’s a Victorian terrace. With stairs down the middle. I needed a downstairs toilet… couldn’t find a space to fit one indoors… thought about putting an outside toilet in the courtyard… but I love the outside space… The next idea was an extension, but it would cover the window and the back door... I love the Arlesey whites brickwork and it would make my dining room dark and cost a fortune… All this for an indoor toilet… Really didn’t want to move again, and where to? Then I had an inspiration! and rang Ian Mitchell from EMS who knows my house and felt a stair lift was possible. After a week of madness with EMS assessment, carpenters, carpet fitters and stair lift engineers and it’s all done. And my goodness it’s brilliant !! I hope you are all enjoying cake with your coffee this morning. Oh, joy I can go upstairs and down all day long. Thank you.
Felicity in Bedfordshire
Posted on 02/02/2023
, work completed 27/01/2023
Recommended
First Class Service and Installation
An absolutely first class service and installation. Daniel was our installer, he arrived on time he was friendly, courteous and extremely professional. He explained everything he was going to do but above all he treated my 88 year old Mother as if she was his. He was extremely patient when explaining the operation and workings of the stair lift. The install was neat, no mess and efficiently undertaken. The quality of service far exceeded expectations. Daniel is a credit to EMS and I wouldn't hesitate recommending him and EMS for any stairlift work. I should note that we changed our mind on what we wanted in terms of a stair lift and pure lift. Matt could not be more accommodating. Thank you. You have made my Mother's life so much better.
Customer in Essex
Posted on 12/01/2023
, work completed 11/01/2023
Recommended
Fast fantastic job
I would just like to recommend EMS Stairlifts, very quickly and effienciently installed a wheelchair ramp in my back garden. It has given me some independence back so i very happy. Thank you so much.
Customer in Cambridgeshire
Posted on 15/11/2022
, work completed 11/11/2022
Recommended
A very good company
A friendly, polite and efficient company from top to bottom. The installation engineer arrived early and worked through until the job was completed. He cleaned up fully and gave very clear instructions on the use of the stair lift.
Which? Trusted Traders Consumer
Posted on 03/02/2022
, work completed 13/04/2018
Recommended
Fitted stairlift
We had our stairlift fitted today for my 93 year old mother in law. She is absolutely delighted that she will now be able to get up and downstairs so much easier. Alex the fitter was very professional and polite. He left everything so tidy and clean. He also spent time explaining how the lift worked and spent time talking to mum. Would highly recommend this company.
Jocelyne in Essex
Posted on 31/08/2021
, work completed 31/08/2021
Recommended
Excellent company thoroughly recommended
Cannot recommend this company highly enough. My elderly neighbour needed a stairlift and I contacted 3 different companies for quotes. EMS were local, extremely knowledgeable and had a showroom where my neighbour could try the stairlifts out. EMS were thorough in their survey and very competitive on price. My neighbour had to go into hospital and EMS arranged to fit the stairlift so it was ready for his return. The installers were polite, courteous and professional. They did an excellent job and cleared up before they left. The whole process from contacting the company to quotation to fitting was excellent.
Carol in Hertfordshire
Posted on 24/06/2021
, work completed 23/06/2021
Recommended
Excellent Emergency Service!
I am a full-time wheelchair user and rely on my Wessex through floor lift - bought from, installed & maintained by EMS lifts - to carry me in my wheelchair from the living room up into my bedroom at night.. (Having this lift improves my quality of living enormously, as it would have been a retrograde step to turn one of the two downstairs rooms into my bedroom & exclude me from access to 50% of the house)! At 10pm yesterday, ready to make my way to bed, I discovered my lift control was unable to bring the lift down from upstairs! A quick call to EMS 24/7 Service resulted in the Engineer's prompt arrival, the fault located and expertly rectified. The Engineer worked well within Covid-19 safety guidelines, wearing a mask & cleaning the lift inside and wherever the repair had necessitated his touching. I was extremely grateful for his expertise and for the out of hours service provided by your company. Five stars have been gladly awarded for this excellent service. Very many thanks to EMS Lifts and their Engineer! You have my complete confidence every time and one couldn't ask for better than that!
Ann in Hertfordshire
Posted on 25/03/2021
, work completed 22/03/2021
Recommended
excellent
Thanks to EMS Lifts and Richard's meticulous measuring I have a fantastic chair lift that has changed my life. The care and attention that was taken to install this excellent piece of engineering, coping smoothly with five bends, was of the highest order. Thank you, David
David in Essex
Posted on 25/03/2021
, work completed 18/11/2020
Recommended
Prompt and quality service
I can’t recommend EMS highly enough. They came round to my house within 24 hours to take an initial look at the stairs and gave me a quote on the spot. I needed them to move quickly which they were willing and able to do. They then kept me updated when they said they would and worked hard to get me an early installation. I particularly liked that the first person I spoke to at EMS was the same person came round who I then had contact with throughout the process. And not a hint of a call centre or any form-filling before you spoke to someone about what you actually wanted. Thank you EMS!
Customer in Hertfordshire
Posted on 27/01/2021
, work completed 25/01/2021
Recommended
Professional and knowledgeable
My mum needed a stairlift and after a lot of research and a couple of quotes we chose EMS. Richard Lord was very thorough and very accommodating in juggling the setup in order for my mum to keep her original handrail up the stairs which made her happy. He arrived during the pandemic wearing a face mask and sanitiser in order to carry out the measurements and discussions were held in the garden so as to adhere to social distancing guidelines. The stairlift was ready in the exact time quoted and then Alex was very helpful and knowledgeable during the installation process. I would highly recommend this company as they made the whole process very simple. Well done and thank you to everyone at EMS. Mum my loves her stairlift.
Customer in Essex
Posted on 05/10/2020
, work completed 05/10/2020
Recommended
Installation of Stairlift
My husband was having trouble mounting the stairs and was subsequently taken into hospital for investigation. I considered a Stairlift would be the solution so contacted EMS. Their friendly General Sales Manager visited the next day, explained everything, and gave me a quote which I subsequently accepted. The lift was installed 3 days later. The engineer was a good conscientious worker, friendly and explained the mechanics to me very clearly. I am very satisfied with the service provided from beginning to end and am very happy that I chose EMS. Their prompt service enabled my husband to return home in the knowledge that the stairs were no longer a problem. Thank you EMS.
Customer in Hertfordshire
Posted on 27/05/2020
, work completed 18/05/2020
Recommended
Excellent service and product
EMS provided a chairlift for my in laws and were fantastic. Very professional no nonsense approach from sales to delivery. Very friendly and understanding staff and we could not be happier. Prices are very competitive and the whole thing was done on time and budget.
Bart, Essex
Posted on 19/02/2020
, work completed 23/01/2020
Recommended
Wonderful service
Salesman came to see us Friday - I then ordered stair lift on Monday which was fitted on Wednesday (Salesman to final fitting 5 days). Everyone I dealt with at the company was very friendly and pleasant, and the stair lift is brilliant - fitted to a very high standard. I would recommend EMS to anyone thinking of buying a stair lift and it was such a pleasure not having any high pressure sales pitch, just given a quote and advised to think about it or to visit the showroom if we wanted to. Excellent service from start to finish.
Customer in Hertfordshire
Posted on 30/10/2019
, work completed 30/10/2019
Recommended
Highly recommended!
I have had brilliant service from EMS Stairlifts from start to finish; Steve, who came to measure up at the outset, to Ian, who came to fit the stairlift. Everything about the stairlift was explained thoroughly, and Ian made sure I was fully competent with it before he left. I have no hesitation in recommending EMS to anybody else: I cannot praise them highly enough. Thank you so much to Steve, Ian, and the rest of the team.
Lesley, Grantham. October 2019.
Posted on 06/10/2019
, work completed 03/10/2019
Recommended
Courteous
Installation of a stair lift. Done completely as agreed. The installer was on time, courteous and cleaned and tidied when finished. Explained thoroughly the way in which the stair lift worked.
Keith, Bedfordshire
Posted on 02/04/2019
, work completed 02/04/2019
Recommended
excellent
We had cause to complain because of a delay in the installation date, but this was handled immediately upon reflection to EMS and managed very well there after. If it was not for this issue the experience was otherwise excellent.
Charalambos, London
Posted on 29/03/2019
, work completed 29/03/2019
Recommended
Extremely professional
We needed the stairlift fitting urgently. EMS responded quickly to our call and fitted in the same week! everyone at EMS is extremely professional.
Judy, Hertfordshire
Posted on 24/01/2019
, work completed 24/01/2019
Recommended
My review
Fitted my stairlift, very satisfied.
Raymond, Essex
Posted on 21/01/2019
, work completed 21/01/2019
Recommended
Excellent
Excellent personal service. Very quick setup of chair.
Jill, Hertfordshire
Posted on 18/01/2019
, work completed 18/01/2019
Recommended
Very happy
Very happy with workmanship and professionalism of the workers who installed the stairlift. He attended on time and explained the working of the stairlift fully.
Ronald, Hertfordshire
Posted on 11/01/2019
, work completed 11/01/2019
Recommended
Prompt & professional
On time. They were very professional at installation, excellent. Customer service skills outstanding. Helpful and polite.
Michael, Hertfordshire
Posted on 09/01/2019
, work completed 09/01/2019
Recommended
Excellent, friendly and professional
A really pleasant, friendly service. Very professional, excellent quality of work and very clear explanation of how to use the stairlift.
Raymond, Hertfordshire
Posted on 20/11/2018
, work completed 20/11/2018
Recommended
Very pleased
Very pleased with the installation, took less time that thought. Engineer - polite and knowledgeable.
William, Hertfordshire
Posted on 05/11/2018
, work completed 05/11/2018
Recommended
Professional, reliable, excellent service!
Having paid a deposit for a stairlift with another company, we were let down three times on installation dates. We had a site visit from EMS then on a recommendation. Within three days the lift was ordered, installed and at a cheaper price! Excellent personal service from Matt and Kim prior to installation. This was then backed up by further excellent service by Paul on installation. Definitely a win-win for us! Thank you, EMS.
Evelyn, Hertfordshire
Posted on 04/10/2018
, work completed 04/10/2018
Recommended
Brilliant job
Grace, Hertfordshire
Posted on 29/09/2018
, work completed 29/09/2018
Recommended
Excellent advice & work
Lift fitted less than 2 weeks after initial enquiry. Very pleased with advice and the way the work was carried out.
Bruce, Hertfordshire
Posted on 08/08/2018
, work completed 08/08/2018
Recommended
My review
George, Hertfordshire
Posted on 16/07/2018
, work completed 16/07/2018
Recommended
Brilliant job
My stairlift was fitted by a first class fitter who did a clean and first class job.
John, Essex
Posted on 11/07/2018
, work completed 11/07/2018
Recommended
Friendly service & good workmanship
Recommended by a reliable source, they did not disappoint. Very friendly & helpful throughout. The CEO of this family-run business handled a couple of small contractual queries personally. Conscientious & did a good neat job. When gap opened to offer an early installation date it was offered as they knew the need was great. Have not experienced after-sales service yet so can't comment on that - but optimistic!
Alexandra, Hertfordshire
Posted on 29/06/2018
, work completed 29/06/2018
Recommended
Fantastic experience
The company were supportive and honest with us. The whole fitting start to finish took 10 days. Matt was great came to our home and measured and as mum was still in hospital was happy to visit her to complete all the details. The whole experience was easy. Everyone was so helpful.
Lorna, Hertfordshire
Posted on 22/06/2018
, work completed 22/06/2018
Recommended
A no hassle job
The least disruptive item I have ever had fitted. A friend recommended EMS I am so glad they did.
Peter, Cambridgeshire
Posted on 08/06/2018
, work completed 08/06/2018
Recommended
Excellent service
I was very pleased with the service we have received, everything was on the time and date promised and the house was left clean. The engineer was friendly and explained how the lift worked and the work was finished in the time I was told it would take.
Ruth, Hertfordshire
Posted on 17/05/2018
, work completed 17/05/2018
Recommended
A very good company
A friendly, polite and efficient company from top to bottom. The installation engineer arrived early and worked through until the job was completed. He cleaned up fully and gave very clear instructions on the use of the stair lift.
Which? Trusted Traders Consumer
Posted on 13/04/2018
, work completed 13/04/2018
Recommended
Very satisfying company
Gave one confidence in making an expensive decision about at the start you know nothing. They had patience and didn't pressurise you. Their products were very great and a good range about which they explained and demonstrated in detail. Their staff and installers were very kind and excellent as was the stair lift they installed.
Donald, Hertfordshire
Posted on 12/04/2018
, work completed 12/04/2018
Recommended
Perfect job
On time, clean, tidy, polite, caring & quality job.
David, Bedfordshire
Posted on 05/04/2018
, work completed 05/04/2018
Recommended
Perfect job
On time, clean, tidy, polite, caring & quality job.
David, Bedfordshire
Posted on 05/04/2018
, work completed 05/04/2018
Recommended
Great job done
Very pleased with the work carried out, very tidy and cleaned up after himself, I would highly recommend this company.
Pauline, Hertfordshire
Posted on 27/03/2018
, work completed 27/03/2018
Recommended
Brilliant
EMS were so very quick. All done within 4-5 working days. Mum is so pleased that she can back 'up' to her bed. Thank you EMS.
Mary, Hertfordshire
Posted on 26/03/2018
, work completed 26/03/2018
Recommended
Excellent job, well done
Matt was very prompt and very professional, friendly and knew what he was doing. Could not fault him in any department. Recommend him to all.
Alan, Hertfordshire
Posted on 23/03/2018
, work completed 23/03/2018
Recommended
Yes, Very Good, No Problem
Very pleased with all the services that we received from E.M.S. Stairlifts. The engineer was 1st class and very polite and helpful.
Doreen, Bedfordshire
Posted on 12/03/2018
, work completed 12/03/2018
Recommended
Excellent Job
From surveyors visit and discussion to installation this has proved a highly satisfactory job. Excellent product installed by two very competent young men.
Christopher, Cambridgeshire
Posted on 08/03/2018
, work completed 08/03/2018
Recommended
Excellent Service
A job carried out in a professional manner.
John, Hertfordshire
Posted on 01/03/2018
, work completed 01/03/2018
Recommended
Stairlift
EMS provided a first class service from initial demonstration to fitting to an agreed schedule very pleased.
Trefor, Hertfordshire
Posted on 16/02/2018
, work completed 16/02/2018
Recommended
Very professional
EMS turned up right on time and fitted the stairlift with no mess, I wouldn't hesitate in recommending them for their fast efficient service.
Isobel, Bedfordshire
Posted on 15/02/2018
, work completed 15/02/2018
Recommended
Well pleased
Very professional, polite informed and clean.
Alan, Hertfordshire
Posted on 08/02/2018
, work completed 08/02/2018
Recommended
Prompt & Professional
Phoned Saturday, met salesman Monday. Fitted Tuesday morning. Impressed.
Donald, Hertfordshire
Posted on 06/02/2018
, work completed 06/02/2018
Recommended
Prompt and professional
Quick, efficient installation. Pleasant, helpful engineer, Thrilled with stairlift - neat and not too intrusive.
Ronald S, Hertfordshire
Posted on 01/02/2018
, work completed 01/02/2018
Recommended
Excellent job
Very quick from ordering to fitting, very pleased with the service.
Barbara, Hertfordshire
Posted on 12/12/2017
, work completed 12/12/2017
Recommended
My review.
Which? Trusted Traders Consumer
Posted on 04/12/2017
, work completed 04/12/2017
Recommended
Brilliant
Prompt tidy worker very nice person.
Leslie, Hertfordshire
Posted on 03/12/2017
, work completed 03/12/2017
Recommended
Excellent Job and Very Professional
Very professional job with good information, excellent advice and very neat and tidy finish. Highly recommended.
David, Bedfordshire
Posted on 30/11/2017
, work completed 30/11/2017
Recommended
Very good
Overall very good, on time, hard working and helpful. Installation left clean and tidy. Rubbish removed, thank you.
Edward, Hertfordshire
Posted on 24/11/2017
, work completed 24/11/2017
Recommended
Courteous and professional
The engineer called to inform me when he would arrive. He was courteous and polite on arrival. He explained what he was going to do and approx how long it would take. The engineer gave a professional service. I am happy to give my recommendation.
Sheila, London
Posted on 23/11/2017
, work completed 23/11/2017
Recommended
Great tidy job
Nice presentation and work carried out by 2 polite chaps. Well worth the membership of which trusted traders
John, Cambridgeshire
Posted on 17/11/2017
, work completed 17/11/2017
Recommended
Prompt and professional
The engineer was very friendly, professional and explained the running of the stair lift.
Peter, Hertfordshire
Posted on 09/11/2017
, work completed 09/11/2017
Recommended
Fantastic work done
The service was fantastic from start to finish. The representative was very professional and the fitter was really good and made sure was understood how it all works.
Christopher, Hertfordshire
Posted on 27/10/2017
, work completed 27/10/2017
Recommended
Prompt & professional
A good well carried out job. No problems at all.
Georgina, Hertfordshire
Posted on 11/10/2017
, work completed 11/10/2017
Recommended
Couldn't be better
They installed a stair lift for my mum. They were wonderful, helpful, informative and efficient. The lift arrived within the estimated arrival time and all the arrangements they made about payment and installation went exactly as planned. I highly recommend them.
Which? Trusted Traders Consumer
Posted on 06/10/2017
, work completed 06/10/2017
Recommended
Professional service
Excellent service again by this company. Engineer was helpful and tidy.
Ron, Bedfordshire
Posted on 06/10/2017
, work completed 06/10/2017
Recommended
Brilliant, prompt, professional.
A very pleasant engineer & efficient in every way. Explained the system carefully to my husband.
Helen, Hertfordshire
Posted on 03/10/2017
, work completed 03/10/2017
Recommended
My Review
Rosa, Hertfordshire
Posted on 25/09/2017
, work completed 25/09/2017
Recommended
Outstanding work
Have no hesitation in recommending EMS to anyone in need of a stairlift. Very professional in all areas.
Jacqueline, Essex
Posted on 06/09/2017
, work completed 06/09/2017
Recommended
Fast and friendly service
Very happy with our stairlift and the service received from EMS. Alex came to install the stairlift and worked quickly and efficiently. He was very friendly and helpful.
Mrs Carrington
Posted on 30/08/2017
, work completed 30/08/2017
Recommended
Efficient professional service
Very happy with our newly installed stair lift. Great service from start to finish.
Victor
Posted on 21/08/2017
, work completed 21/08/2017
Recommended
V. v. good
Conway, Hertfordshire
Posted on 19/08/2017
, work completed 19/08/2017
Recommended
Better than expected.
Alex turned up promptly and worked quickly and quietly. After a couple of hours he asked me to have a trial run and told me about safety and operation. The whole experience was much better than expected and enables me to stay in my home.
Sally, Hertfordshire
Posted on 04/07/2017
, work completed 04/07/2017
Recommended
Prompt & efficient service
We appreciate the efforts to install stairlift as early as possible. Installation efficiently programmed and engineered.
Alexander, Bedfordshire
Posted on 28/06/2017
, work completed 28/06/2017
Recommended
Well satisfied
Prompt and efficient service.
Elizabeth, Hertfordshire
Posted on 23/05/2017
, work completed 23/05/2017
Recommended
100% recommend.
After having a fairly hard sell from one national company, we got EMS around. Matt turned up an didn't try and push a sale at all. He simply gave us his opinion on what would be best for us and quoted a price. He then said give us a call if you want to proceed. No follow-up sales call at all. We did proceed and within five weeks Paul the fitter arrived. He worked quickly and thoroughly, and left the house very clear. Highly recommend.
G, Hertfordshire
Posted on 19/05/2017
, work completed 19/05/2017
Recommended
Excellent workmanship
From the first time the representative came to visit all was done very professionally. The worker who fitted the lift was polite & did an excellent job.
Brian, Hertfordshire
Posted on 10/02/2017
, work completed 10/02/2017
Recommended
My review
Highly recommended. Fast efficient service.
Jean, Buckinghamshire
Posted on 30/11/2016
, work completed 30/11/2016
Recommended
Great company
They did a lovely job installing a standard stair lift in our house - we are very pleased with the result and it has made our lives a lot easier
Which? Trusted Traders Consumer
Posted on 28/09/2016
, work completed 28/09/2016
Recommended
Helpful staff
They installed a stairlift for me and I have been very happy with the work completed. There have been no issues since its installation and it's all working perfectly.
Which? Trusted Traders Consumer
Posted on 22/09/2016
, work completed 22/09/2016
Recommended
Delighted with the work
EMS Lifts installed a stairlift for me that went straight to my bedroom. I was absolutely delighted with the work that they completed and it has completely changed my life for the better.
Which? Trusted Traders Consumer
Posted on 22/06/2016
, work completed 22/06/2016
Recommended
Great work
EMS Lifts installed a curved stairlift for me in my property.
Which? Trusted Traders Consumer
Posted on 13/01/2016
, work completed 13/01/2016
Recommended