Energy By Nature UK Ltd

We selected Energy by Nature (EBN) from a shortlist of providers, preferring a local company to one of the nationals. A site visit quickly followed and we warmed to the staff who were very affable, providing us with comprehensive information and following up with a competitive quote which we accepted. The subsequent installation was significantly delayed which was entirely our fault. During that time EBN were very accommodating. When the time finally came to install, Kev and Jack were excellent. Everything was installed very neatly, labelled comprehensively and we were given a thorough handover. We had a leak 2 days after commissioning but Jack was on site within a couple of hours to fix the problem - we have had no leaks since. I would certainly recommend EBN but there are a couple of things I would mention to prospective customers which prevent me giving a 5 star customer service rating: 1) Be patient with communication. EBN are a family run business and as such you will not always receive an immediate response to every message you send. 2) Make sure you are made aware of everything that is required for the installation. We somehow missed the requirement for a "blow-off" pipe from the hot water tank and a comms lead from the ASHP to the control unit. We could have fitted these items far less obtrusively had it been made clear to us they were needed at the first-fix stage.

Had a new heat pump installed to replace the old one, it’s all in and working fine. I have known Kevin a long time, he fitted the original heat pump in 2009, he’s a friendly guy well experienced and good at the job.

We recently used Energy by Nature to replace our gas boiler with a heat pump using the boiler upgrade scheme. We cannot fault the company from start to finish. The work was carried out to a high standard and everything looks neat and tidy. We did have quite a wait for our installation as there was a delay in supplying our unit, but this was due to issues outside of the company's control. Overall we are really happy with the finished product and would highly recommend Energy by Nature to anyone thinking of replacing their existing gas boiler with a heat pump. Also, if you have been told that you can't have a heat pump because you have microbore pipework, give these guys a call, as this simply isn't true.

We were given this company's details by my mom in law's neighbour and we were not disappointed. Staff were really friendly and understood the urgent nature of the job to be done - mom in law has dementia and being left without hot water and heating could not be easily explained to her. Within a week all parts were supplied, fitted and working. Fitters were excellent and backed up by helpful staff in the office. Would certainly recommend and use again if needed in the future.

Used Kevin 2 years ago to fit our air source heat pump from scratch. Fantastic and friendly service then. Today Kevin came out to do our annual service as he did last year. Nothing too much trouble. He even went through my thermostat which confuses me and set it to my requirements. Nothing too much for this Co. So pleased we found them and will stick with them. Would recommend to anyone. Thanks Kevin.

I have been working with EBN to service and repair an existing Danfoss heat pump system which was installed in 2011 by a different installer, which we were having continuing issues with. We decided to replace existing system with 2 new 14kw Mitsubishi Eco Dan Air Source heat pumps and new water tank. The advice I have had on all the alternative systems available was professional and unbiased. The work has been carried out on time and to budget. Installation is very professional and tidy, with the plumbing being immaculate and the system is working well. Old Danfoss system was removed, and all rubbish taken away.

EBN had been servicing our previous Danfoss pump each year, and were quick to advise us on a suitable replacement when the Danfoss let us down (only 8 years after installation). Although promptly ordered for us by EBN, we unfortunately had to wait many months for our new NIBE pump to arrive due to supply chain issues beyond EBN's control. The pump was eventually delivered to us a few weeks ago and at that point EBN worked hard to schedule the installation for us at the earliest opportunity. Kevin came last week to do the work (on his own on day 2 but with one other on day 1 to help with the heavy-lifting) and the whole process was seamless. EBN were slick, smooth and efficient and we felt very safe in their hands. We have had no problems at all with the new system since installation and I am not anticipating any. We look forward to continuing to rely on EBN's expertise in the years ahead.

We have used Energy By Nature to carry out service and maintenance work on our heat pump for several years and have always been happy with their work. Our heat pump recently developed a fault and we made the decision to replace it. We engaged Energy By Nature to carry out the replacement and the replacement installation work was carried out successfully and to the agreed schedule by Kevin. We have always found him to be very helpful in terms of advice and recommendations. He is reliable and has always carried out the work to the agreed timescales unless factors are outside of his control in which case new timescales have been mutually agreed.

I have an seventeen year old Danfoss found source Heat pump which I was struggling to find spare parts for. I contacted EBN and although unable to supply the parts, put me in contact with a company in Ireland who they use. They had the parts but would not send to private individuals. EBN then agreed to obtain the parts for me and forwarded them. Kayleigh and Lisa were so helpful and friendly, nothing was too much trouble and I am a completely satisfied customer. I was in dire straits having been without heating or hot water for two weeks. These guys saved the day.

Kev might do a good job, but we will never find out due to the appalling customer service, communication and professionalism of his support staff. Sent from someone who had signed on the dotted line with them. We should have taken heed of a previous post!

I was wanting to replace my heating system which ran off electric boilers which was proving very expensive to run. After having thoughts of going down the oil route someone suggested air source heating so a meeting was arranged for Kev and Kayleigh of Energy by Nature to come out to my property. I also obtained quotes from other companies but Kev was by far the most knowledgeable in the field and the quote he provided went into much more detail than the others. I accepted their quote, a date was agreed to start the work but in fact, some of the work was done before that date. The work carried out by Kev and Cameron was done in a very professional and efficient manner to a high standard but we also had time for friendly anecdotes and jokes. The work was completed within the timescale and the aftercare service was very helpfully provided. As with most things, there can be small glitches but Kev and Cameron put themselves out to sort out the problems immediately even coming out in the evening after normal working hours. I would have no hesitation whatsoever in recommending Energy by Nature for both their professionalism and friendliness - nothing is too much trouble for them.

Having called the company and explained the situation to the “receptionist”, that our system had gone into over-drive and was burning through electricity and we needed someone to have a look at it to get our £100/week electricity bill under control. I was told that the member of staff who had the most experience with Kingspan systems was on leave for 2 weeks and that we would have appointment when they were back. Having initially got through to them with ease, to call back and arrange the appointment became almost impossible as they neither returned voicemails nor emails. They’re phone line would ring out at any time of the working day. After a week of trying the appointment was made for the afternoon of the 15th December about 1300 as they were finishing a job that morning. At 1400 I tried calling them. By the end of the day when I managed to get through the job had over run and we were next on the list. This inconvenience continued until the Christmas break, now over a month since first contact. I was told no one would be in office again until the third. This began the rigmarole of trying to get hold of them on the phone again. This lasted until the 10th Jan at which point I was offered appointments on either 31st Jan or 21st February as their priority was installing new systems before the government grant ceases. I feel as though they lied to me throughout, driven by greed. I could have made alternative arrangements had they been upfront about their priorities.

Came across Energy By Nature on the Internet as we had never heard of a air source heat pump. Kev an Cameron came out and gave us a quote for all work. Upon acceptance gave us start date. Turned up every day on time in spotless fleet of vans. Excellent job undertaken and these guys have a wealth of knowledge and experience. Tidied every day before leaving. Went through system with me before finishing. Would recommend to anyone thinking of this system. Highly rated. Kayleigh in office very helpful also keeping contact at all times.

We discovered Energy by Nature through the tender process for our Air Sourced Heat Pump supply & installation and associated underfloor heating requirements and they were extremely professional right from the initial contact. The quotation was well presented, professional & competitive, the follow-up communication was clear & responsive, and the installation itself was very tidy & of a very high standard. Our meticulous builders were also very pleased with team & the work carried out which is a great endorsement too! We would be extremely happy to engage Energy by Nature for any future project.

After my boiler packing up and struggling to find a someone to come out quickly to have a look I found energy by nature. They came out next day and did an initial inspection. They found the problem and that the part needed to replace was still under warranty and came out as soon as possible to get it sorted. Amazing customer service and quick responses. If I hadn't found these I would have only just had another company be able to come out and initially look. Definitely recommend and will be using again!