Enlightened Windows Limited

A couple of years ago we used the company for replacement wood windows on the front of our house and we were delighted with the finished appearance and quality. So, when we decided it was time to replace the windows at the rear of the house, we naturally returned to them. We weren’t disappointed. We received the same friendly and helpful planning service and were nicely surprised by how quickly the work was completed. The fitters were efficient, polite and clean, and worked to a high standard. Once the windows and door were in place we could see how much they added a light, airy feel to the rooms. The new door, in particular gave our kitchen a much needed lift. Light flooded in and the clean lines of the door are modern without being obviously “trendy.” We’re looking forward to a warmer house when winter returns.

From the beginning Chris and Roald were clearly keen to be helpful. I developed the impression that their priorities were driven by pride in their work and determination to get the best possible result for the job. Information given, including that on the website was comprehensive. All questions were answered to the required detail but further aspects were well thought through. They know the windows inside out and seem happy to advise, adjust, alter and fine tune the spec and designs as many times as it takes if you happen to have an evolving project as I did. It is the fine details that make the difference between first class results and unfortunate mishaps/errors, I was certainly confident that we addressed the details and more so because there was trust both ways, perhaps required more so on a supply only job. Chris was in contact right up to final delivery and beyond to ensure the whole process went well, passing the batton on to me to ensure a perfect installation (yet to be done it should be said) whilst hopefully remaining a source of further information should it be needed. I am rating based on the service up to delivery and on the quality of the windows themselves (AuraPlus). With regards to value, on this occasion I stretched further than normal but now more firmly believe this more than pays off.

I went to look at the composite windows supplied by Enlightened Windows, and was most impressed with the Scandinavian style and quality. The appearance was just what I wanted. Roald was very helpful and all emails and queries were answered promptly. Sadly I was not able to go ahead with my purchase of windows from Enlightened Windows. My builder completed half of my garage conversion terminated the building contract and offered a new contract with massively inflated fees. This was a truly awful and worrying time. Chris was of great support. He gave me advice when I struggled to find a way forward. It became clear, that as I couldn't find a replacement builder, I couldn't complete my planned purchase of composite windows. Chris was sympathetic and accepted this without question. I wholeheartedly recommend Enlightened Windows for their professionalism and honesty.

We were delighted with the service and the doors/windows we bought from Enlightened Windows for our extension. The experience started with Chris Newby's innovative mobile showroom ! Installation seemed to go smoothly. The products are high quality and look great.

From the outset, Chris and his team were highly professional in their approach in providing us with our replacement Timber/Aluminium Clad Windows. The various design options were fully explained to us and Chris and Roald provided expert guidance in pointing us in the right direction for the windows we wanted. The costings were very transparent and we were kept up to date with regular progress reports on the manufacture of our windows. On fitting day, Rich and Simon were very personable, diligent and hard working. They were very tidy throughout and their workmanship was outstanding; they dealt with my constant questioning on various aspects of the installation procedure with patience and much good humour. We are very pleased with our new windows, they have transformed the look of our house. I would have no hesitation in recommending Enlightened Windows and will be using them again next year for another replacement task.

We used Enlightened windows to replace our PVC bay window and upper floors. We had gone to a more local supplier but were disappointed with their service so contact Enlightened instead. Throughout we found them friendly, professional and willing to take the time to discuss our project and needs. Lockdown started just as they were about to fit the windows so there was a 2 month delay. When they approached again to see if we wanted the work to continue they did so sensitively and respectfully which very reassuring. The fit went extremely well. We expected to have to do some re-decorating but the installers were fantastic and left practically no blemishes. I very strongly recommend.

We can highly recommend Enlightened Windows. We work with high quality suppliers and trades to create amazing eco homes, and we demand a lot . Chris and his team were great , and worked with us and our client all the way. All that you would expect > helpful , impressive knowledge of the products and design issues, but even when things were challenging due to time pressures Enlighten Windows were amazing - a cut above, developing a great rapport with all our site teams and on site project manager - they simply fitted around other trades needs, a developed a working plan with us that ensured we delivered on time and to the highest quality. We will work with Chris and team again, for sure!

From the initial meeting Enlightened Windows put the customer first - at no time was it a selling operation but an aim to get the optimum result for the customer, with extraordinary patience shown by Roald in refining the specification to our requirements. On two occasions special meetings were arranged, bringing their display vehicle to a mutually convenient location. The fitting team were a pleasure to have on site, worked well with the main contractor and to a very high standard. This being checked by Chris Newby shortly after installation. Typical of the approach by Enlightened Windows was a special delivery late on a Friday afternoon of the sills immediately before the general 'lock down' due to Coronavirus. Chris Newby was concerned that without them the cladding would not have been weathertight and he wanted to ensure that there should be no delay to our build should their delivery be prevented. This has been an exceptional company to deal with throughout and the end product has matched the service - we are delighted with the result. I have no hesitation in recommending both their products and especially their approach to their customers.

As one of the leading Interior Designers in Oxfordshire, Stella Mannering & Company were delighted to experience the significant experience and efficiency of Enlightened Windows on a large residential project; the professionalism and experience of all Enlightened's staff, and in particular the Owner Chris Newby, meant that not only we at Stella Mannering & Company were happy with the end result but that the Client was very impressed. We would recommend Enlightened Windows as a beautiful product and as a Professional Service without hesitation.

Enlightened Windows are highly professional and a pleasure to deal with as well as being very competitive on price - Rationel windows and doors in our case. We had a highly positive experience and benefited from their attention to detail and courteous and fast response to any questions we had. Overall we are very pleased with the product and the customer service we received.