Ensign Conservatory Roof Solutions Ltd

(I agreed to amend my review posted 06/09/23 following resolution of issues by Ensign) We had an old conservatory which was pretty unusable throughout the year. We found Ensign on Which? TT and asked for a quote. Steve was great in the initial meeting, giving some good ideas and a sensible proposal. We were to have the roof replaced with a warm roof, an insulated fake wall and new triple glazing. I'd had concerns about foundations but such worries were dismissed. The final product has been brilliant. Looks great aesthetically. Much more practical and in use year round. Its really improved our home. The issue we had was that LABC wouldn't sign off the works because of concerns over the foundations. Ensign disappeared for long periods at a time with little contact or support. They didn't tell us about the LABC issue for six months at the point I chased LABC themselves. Then did nothing further for another six months or so until I got Which? involved. Eventually they did resolve it, getting engineers calculations and sign off from LABC. Its a shame, the final product has been excellent and in that regard I'd highly rate them. But the customer service in resolving this issue afterwards was really disappointing and caused great frustration over a period of nearly 18 months. If they had been more proactive in resolving it and supporting us I'd have given 5 stars throughout.

When we initially got a quote for replacing our glass conservatory roof with a tiled one, no mention was made regarding any planning approval. On accepting Ensigns quote, I asked about this and was informed that it would be extra. This was disappointing, as it had been included with the other quotes we had recieved. We then were not informed when the inspection was happening, resulting in him not being able to access our property. I then met with the inspector, who required the details from the structural surveyor that Ensign are responsible for. Despite all this, I am still waiting for the approval, five months on. This is a shame as the installers and the tradespeople we encountered during the installation, were courteous and professional.

Ensign replaced the conservatory roof with new timber-framed warm roof. Initial contact with the company was satisfactory and I did not feel pressurised to go ahead. Work commenced ahead of schedule and was completed in 3 days with the site left reasonably tidy and all rubbish and old roof materials removed. Overall, very satisfied with end result and would be happy to recommend the company to others. Difficult to comment on value for money. It seemed to me quite expensive compared to how much I paid in 2018 for re-roofing the whole house (sixty four percent of cost compared to twenty percent of roof area). However, it seems to be the going rate for this type of work and I was prepared to pay to have a more habitable room.

Ensign installed a ‘P shaped WarmDek’ replacement roof and we would recommend this company to anyone contemplating an upgrade to their conservatory. We are very pleased with the end result which makes our room lighter and warmer than before. We have never used our conservatory as much. Despite some initial misunderstandings after discovery of some minor faults, Steve Dodd the Ensign contracts manger intervened redeeming the situation and we are very happy with the resolution of these. Fitters Darren and Dave were skillful, professional and courteous when they finalized the build.

I was very impressed with the professionalism of Ensign from start to finish. The quote was competitive with other companies in the area. The job was booked in 8 weeks time and the work was done on that date. Richard and Team were excellent, they were considerate of the pets I had at home and to minimise mess in the house. They worked solidly for a long day to complete 95% of the work in just one day. The electrician was so helpful and did additional work in the house which had been agreed in advance. I am very pleased with the overall result, just awaiting a heavy downpour to check how quiet the new roof is. I would definitely recommend Ensign to anyone looking for a conservatory roof replacement.