Ensign Conservatory Roof Solutions Ltd

(I agreed to amend my review posted 06/09/23 following resolution of issues by Ensign) We had an old conservatory which was pretty unusable throughout the year. We found Ensign on Which? TT and asked for a quote. Steve was great in the initial meeting, giving some good ideas and a sensible proposal. We were to have the roof replaced with a warm roof, an insulated fake wall and new triple glazing. I'd had concerns about foundations but such worries were dismissed. The final product has been brilliant. Looks great aesthetically. Much more practical and in use year round. Its really improved our home. The issue we had was that LABC wouldn't sign off the works because of concerns over the foundations. Ensign disappeared for long periods at a time with little contact or support. They didn't tell us about the LABC issue for six months at the point I chased LABC themselves. Then did nothing further for another six months or so until I got Which? involved. Eventually they did resolve it, getting engineers calculations and sign off from LABC. Its a shame, the final product has been excellent and in that regard I'd highly rate them. But the customer service in resolving this issue afterwards was really disappointing and caused great frustration over a period of nearly 18 months. If they had been more proactive in resolving it and supporting us I'd have given 5 stars throughout.

When we initially got a quote for replacing our glass conservatory roof with a tiled one, no mention was made regarding any planning approval. On accepting Ensigns quote, I asked about this and was informed that it would be extra. This was disappointing, as it had been included with the other quotes we had recieved. We then were not informed when the inspection was happening, resulting in him not being able to access our property. I then met with the inspector, who required the details from the structural surveyor that Ensign are responsible for. Despite all this, I am still waiting for the approval, five months on. This is a shame as the installers and the tradespeople we encountered during the installation, were courteous and professional.

Ensign replaced the conservatory roof with new timber-framed warm roof. Initial contact with the company was satisfactory and I did not feel pressurised to go ahead. Work commenced ahead of schedule and was completed in 3 days with the site left reasonably tidy and all rubbish and old roof materials removed. Overall, very satisfied with end result and would be happy to recommend the company to others. Difficult to comment on value for money. It seemed to me quite expensive compared to how much I paid in 2018 for re-roofing the whole house (sixty four percent of cost compared to twenty percent of roof area). However, it seems to be the going rate for this type of work and I was prepared to pay to have a more habitable room.

Ensign installed a ‘P shaped WarmDek’ replacement roof and we would recommend this company to anyone contemplating an upgrade to their conservatory. We are very pleased with the end result which makes our room lighter and warmer than before. We have never used our conservatory as much. Despite some initial misunderstandings after discovery of some minor faults, Steve Dodd the Ensign contracts manger intervened redeeming the situation and we are very happy with the resolution of these. Fitters Darren and Dave were skillful, professional and courteous when they finalized the build.

Ensign did a fantastic job replacing the old, (20+ years) conservatory roof with a new, stylish Orangery-style one. No more leaks and no more freezing temperatures in winter months now. We now have a smart, new conservatory we can use all year round. The well insulated roof means we can also make savings on fuel bills. A special mention should go to Richard and Darren who removed the old roof and built the new one in good time when the weather was particularly cold, wet and miserable.

I was very impressed with the professionalism of Ensign from start to finish. The quote was competitive with other companies in the area. The job was booked in 8 weeks time and the work was done on that date. Richard and Team were excellent, they were considerate of the pets I had at home and to minimise mess in the house. They worked solidly for a long day to complete 95% of the work in just one day. The electrician was so helpful and did additional work in the house which had been agreed in advance. I am very pleased with the overall result, just awaiting a heavy downpour to check how quiet the new roof is. I would definitely recommend Ensign to anyone looking for a conservatory roof replacement.

We have recently had the roof our our conservatory replaced and we are extremely pleased with the results. The team arrived promptly on the agreed date and worked tirelessly over the next few days to complete the work, clearing up after themselves each day. Any problems were quickly rectified and the work was completed to a high standard. I would not hesitate to recommend Ensign to friends and family.

We shopped around looking at different "systems" with pushy pitches, worrying vagueness on what might be delivered etc. All very different with Ensign - from day 1 Steve listened to & understood our requirements and clearly provided all the information we needed to know to be confident in choosing Ensign, and they haven't disappointed. We now have a completely new, real roof that also retains the height of the ceiling (unlike some systems) - and it's WARM - tested well in the recent cold spell, and also doesn't heat up quickly in the sun. It's really added to our home. The guys did a fantastic job on site, very tidy and efficient, really helpful with an eye for detail, friendly and polite. Brilliant job. There was a small glitch with a new high level window supplied to Ensign which was just "one of those things" and it was dealt with swiftly, positively and helpfully, no dramas. I highly recommend Ensign for their professional yet friendly service, outstanding quality of work and final finishes, and a product that's spot on. Thank you!

We now have a superb conservatory built to a high specification and within the expected timescale. From the first meeting with Steve Dodd to discuss our requirements, through the design stage and onto the actual construction we have nothing but praise for the quality of the work and the friendly and helpful attitude of all involved. We shall not hesitate to recommend Ensign at every opportunity.

We are extremely pleased with the work carried out by all the members of staff at Ensign. The small crew who worked on our project were all professional, polite and worked really hard to complete the work on time despite the poor weather conditions. And we would like to thank Richard for his hard work in bringing this project together on schedule despite a slight hiccup at the beginning - he is a credit to the company! We are very pleased with our new conversatory and would highly recommend Ensign to other potential customers who are looking for a professional and relaible company.

We used Ensign to replace our conservatory roof because they are a local company not a franchise of a larger company. The price was competitive and compared favourably with quotes from other companies. Ensign were always on hand and replied to our queries from initial consultation to final sign off promptly and to our satisfaction. The construction team were courteous and hardworking and the workmanship was carefully carried out and the site cleaned and in good order upon completion. A couple of very minor niggles were also dealt with promptly and to our satisfaction. In terms of aesthetics, the finished conservatory looks just how we wanted and blends in well with the house. In terms of heat efficiency, I can tell the difference already and now we have a room that can be used all year round. We recommended Ensign to some friends even before the work was finished and still stand by that recommended.

I have used Ensign twice now and each time their service and efficiency has been top draw. The product is high quality and provides best value for money. I would highly recommend this firm to anyone thinking of replacing their conservatory roof and windows.