Environ Property Services Ltd

Thank you very much for your positive review of Environ Property Services we appreciate it, we provide a one-hour time slot and a free survey to our clients who require a remedial damp prognosis and proposal, Bryan is a fantastic damp surveyor and ill be sure to pass this onto him, thank you for your custom

Thank you for your kind remarks regarding our drainage engineers, they are very popular amongst our long-standing clients for their hard work and can-do attitude, thank you

thankyou very much for taking the time in writing this review, it's important when dealing with a mice problem in London that we identify the source of entry into the home or apartment, once we have done this its a case of controlling the existing population and restricting further infestation and we are glad that we could help you, thank you

Thank you for using Environ Property Services for your restoration works it was a pleasure dealing with you and your family, your works are guaranteed now and if you should need of our services kindly let us know, many thanks

Thank you for the review in respect of the recent pest control treatment you had with us, as you are aware and as our protocol dictates all pest control treatments include an additional and optional survey for the proofing of the property against mice. You was told this during the initial phone conversation. For the sum of £190 inc VAT you received 2 visits each spaced 2 weeks apart where we carry out a full site survey of the premises to identify the source and extent of infestation followed by a comprehensive baiting programme of the premises in their entirety, in addition, we placed a UV tracking dust to help us monitor movement of the rodent activity. We provide a quotation of proofing upon inspection of the property and the quotation provided was a full proofing treatment to include ALL external perimeter boundaries of the large house and internal proofing which included the COMPLETE removal of the kitchen units to allow access to my proofing team, The works required the use of a plumber, an electrician , a carpenter and a mouse proofer, all equipment and materials and would have taken 2 days to complete. I'm sorry you felt we had let you down on this occasion and if you had phoned us before this review we could have come to an amicable solution and an end to your mouse issue. You have the full detailed report now so hopefully, a team can get in there and finish the works off, many thanks to Ricky Clark MD at EPS

Thanks for our first review regarding vine weevils, a very unusual pest species that we control about once a year, ill be sure to pass this positive review onto the pest control division at Environ. In London, the most common pest species that we deal with are rats, mice and moths so its always interesting for our staff when we deal with the more unusual pest species like weevils and false widow spiders and the occasional exotic from abroad!

The benefits of using Environ for A pest control treatment in London is we can often "borrow" trades from our other divisions so that we can carry out specific tasks, plumbers and electricians are often used by the pest team when we need to turn off or move pipes or wires and carpenters are useful when we need to get behind kitchen units or make access hatches into wall.I'll be sure to pass on the kind words to Danni and the team as they are a fantastic asset to Environ Property Services

Very often pest control is a team effort where we will do what we can to control and existing infestation and as long as post-treatment advice is adhered to we can control the problem at hand, thank you for listening and acting upon our advice and thank you for choosing Environ Property Services for your pest control treatment.

Thanks for using Environ and ill be sure to thank "Ben N Ben" on your behalf, they are a great couple of guys and its a real thinking mans game dealing with guttering and of course drainage, thanks fr using Environ Property Services, your custom is appreciated

I am personally disappointed to see a review has been left with a negative focus on our customer services and the value for money but you found we did provide good quality. In researching this particular job with my office and in listening to the constructive feedback provided I can see according to our log that we had a previous customer that had a serious drainage issue and my engineer really wanted to resolve this before getting to your property. We do explain that this is the nature of emergency services relating to drainage as often we don't know how big the job is until we CCTV the drainage system. Unfortunately, this was the case with the previous client who was incidentally very happy that we resolved her drainage issue on the same day. My engineer and office staff repeatedly tried calling you throughout the day on both the landline and mobile number provided without an answer, we also sent you emails which are logged. When you did speak with my staff you were polite and understanding regarding this issue. We can understand your concern with regards to the price of the ratblocker but you can see that we did NOT mark up ANY prices from our rat blocker supplier and installed this as apart of an hourly rate and in my opinion we feel that you had very good value for money. We have provided you with a very quick solution to your rat issue without the use of poison thus avoiding unpleasant smells and flies and also avoid the need to lift up floorboards which is very costly.