Essex Heating Services

Taylor was returning to drain the system as promised. He communicated well with me beforehand & turned up bang on time. Work completed and also gave me good advice on options for possible replacement of some parts. Area left-facing clean and tidy. Would definitely recommend Taylor and Essex Heating.

Came and fixed a fault in my boiler with no parts, just cleaning, when the previous trader said it could not be fixed. Excellent work. Taylor and Ed are real diamond's. They know their stuff and are approved to use that knowledge. Ten out of ten.

I have used Essex Heating on 2 previous occasions and provided good reviews despite querying my last invoice which was not itemised - small reduction after itemised invoice provided. On this occasion I called them out because my heating didn't work - I suspected the 3 way valve actuator was not working (I could operate it manually). The plumber called "Carl" arrived and agreed that this was most likely problem and that he had one in his van. On examining the part however it was apparent that the spare part he had was faulty. He said he would go to the local supplier for a replacement and would be gone 10 minutes. 30 minutes later he returned with a spare, fitted it and checked the problem was now fixed. From arrival to departure the plumber was with me for 1h15 minutes. The disappointment was that I was charged £225 + VAT which was broken down as £130 labour (no hourly rate mentioned) and £95 for a 3 way valve. I questioned this. Based on my previous work, the hourly rate is £65 (fair enough) so I was charged for 2 hours work for a 1H15 job (of which 30 minutes was time to get a replacement for a faulty part. I was charged £95 for a 3 way valve when what was supplied was only an actuator (widely available for under £50) . When I questioned this, I was sent a revised invoice £185 (plus vat) with all itemisation removed. No explanation provided. A fair price would be 1 hours labour (£65) + £50 for the part- total £115. I fear this company is slipping into poor practices.

My boiler was serviced today. Carl the engineer turned up promptly. He was polite and friendly giving a great first impression. He did a very thorough job, no corners cut. I have booked a return visit for some other work - I feel that I can trust this company.

Have been using for many years for Gas Servicing and Water tank cleaning. Always provide a professional and friendly service.

Excellent work carried out by brilliant engineers Ian, Carl & Taylor, not forgetting Paul in the office who kept us informed every step of the way.