Very helpful and installed new gas cooker at short notice
Contacted Essex Heating Services as our old gas cooker had suddenly given up the ghost and we wanted a new one fitted later the same week. Paul and Carlos were very helpful and accommodating. They clearly explained the new Gas Safe regulations as we had been getting confusing (and incorrect) information from cooker retailers about whether our existing cooker hood met the minimum height clearance requirement for the new cooker. Thankfully it did so we could order the new cooker. Carlos came and carried out a number of safety checks, and uninstalled the old cooker so it could be taken away by the company supplying the new cooker later that day. Carlos returned as arranged the next morning, installed the new cooker and carried out the final safety checks. We were very happy with the work and expertise of both Carlos and Paul, we would have no hesitation using Essex Heating Services again in the future and have already recommended them to a friend.
Customer in Essex
Posted on 04/03/2025
, work completed 28/02/2025
Recommended
Warm Air Heating problem
I called Paul at Essex Heating Services as we had trouble with our Warm Air Heater Unit. Paul arranged a date and time and came out with Carlos, rectifies the fault and got us up and running again. This is an excellent company to use for efficiency, understanding and politeness and would thoroughly recommend them.
Customer in Essex
Posted on 10/03/2025
, work completed 06/03/2025
Recommended
emergency call out
Old Boiler broke down, they found the part which was hard to get, within a week, boiler up & running well. Highly recommended plumbers who been looking after Boars Tye Residential home for 2 years now. Alan Maintenance manager
Customer in Essex
Posted on 21/04/2025
, work completed 01/04/2025
Recommended
Boiler Issues
We recently had a new boiler installed but ceased working and therefore did not have heating at our commercial premises. I contacted Paul at Essex Heating Services who was quick to respond to my initial enquiry, provide a cost and a date to assess the situation. I was also kept informed of any changes to my appointment and anticipated arrival times etc. A chap called Taylor arrived, super friendly and knowledgeable. He advised that the boiler is under warranty so that would be the first point of call, however he cleaned up some debris with in the gas cylinder which seems to have solved the issue entirely! I was impressed with the level of customer service and such a friendly team. Thanks all at Essex Heating Services!
Customer in Essex
Posted on 21/10/2025
, work completed 17/10/2025
Recommended
Boiler service
I renewed my acquaintance with Taylor, who serviced my boiler last year. As previously, he set about his work in a very professional way, was courteous throughout, and was very helpful in a couple of peripheral water related questions. The work came in at the price I expected. I have no hesitation in recommending this company to others.
Customer in Essex
Posted on 22/10/2025
, work completed 20/10/2025
Recommended
Repairs to gas boiler
After phoning Essex Heating and speaking to Paul he told me Carlos would be with me on Thursday 20th he Arrived as scheduled first thing in the morning, after carrying out some tests Carlos pinpoited the fault with the boiler he had to go to the retailer for the part he was gone no more than half hour, got the boiler up and running again then carried out a full service ,fantastic service would recommend Essex Heating 100 per cent 👍
Customer in Essex
Posted on 22/11/2025
(Reviewer did not use service)
Recommended
Old fashioned customer service - service, respect & skilll
Paul got back to me promptly, he managed my expectations in a realistic but informed way bespoke to our situation. Paul’s communication was informed, polite, useful & focused on customer care. He was interested & understood what I was saying. He advised when Carlos would arrive and you can track arrival times which allowed me to tidy and prepare but organise working from home. Carlos was forensic, skilled, charming, tidy, prompt & reliable. This is old fashioned customer service and I never felt patronised. But more importantly, I just found they both cared about the job and wanted to resolve it - which they have. I will definitely use Essex Heating again and have found a quality company I feel I can trust and recommend to friends & colleagues …. at last! Thank you both
Customer in Essex
Posted on 23/11/2025
, work completed 21/11/2025
Recommended
FANTASTIC EXCELLENT CUSTOMER SERVICE
ESSEX HEATING SERVICES, ARE ONE OF THE MOST OUTSTANDING EXCEPTIONAL & SO HIGHLY PROFESSIONAL COMPANYS I HAVE EVER COME ACROSS IN MANY MANY YEARS NOW. PAUL GREENWOOD & HIS SON CARL & THEIR OUTSTANDING COLLEAGUE TYLER PROVIDED A TRULY REMARKABLE & SO HIGHLY EXCEPTIONAL GAS PIPE RE FITTING SERVICE TO MY ELDERLY MOTHERS HOUSE IN A RECORD 24 HRS OF QUOTEING MY MOTHER . THEY ALL WERE WRIGHT FROM THE VERY START TO THE FINISH, SO EXTREMELY POLITE,MOST HIGHLY CONSIDERATE OF MY MUMS PROPERTY & KEPT WORKING ALL DAY SO VERY VERY HARD WITHOUT STOPPING FOR LUNCH AS THEY JUST WANTED TO DO AN EXCEPTIONAL JOB FOR MOTHER. BOTH MY MOTHER & I WOULD 110% HIGHLY RECOMMEND ESSEX HEATING SERVICES FOR THEIR HIGH ATTENTION TO DETAIL & INCREDIBLE HARD WORK & THEIR FAULTESS CUSTOMER SERVICES ALL ROUND. THANK YOU SO SO MUCH ESSEX HEATING SERVICES FOR YOUR AMAZINGLY HIGHLY PROFESSIONAL CUSTOMER SERVICE & SUCH AN EXCELLENT JOB SO SO WELL DONE.
Customer in Essex
Posted on 05/11/2025
, work completed 31/10/2025
Recommended
Top class company
I have used this company for the past few years, they provide a great service and are very professional. Communication is always great. Whether it be Paul, Carlos or Taylor, all three of them are a pleasure to deal with and the quality of work cannot be faulted.
Customer in Essex
Posted on 07/11/2025
, work completed 03/11/2025
Recommended
Boiler service
Great service as always. Prompt, thorough and reliable. Friendly and kept well informed at all times.
Customer in Thurrock
Posted on 01/02/2026
, work completed 30/01/2026
Recommended
Prompt Repair
3-way valve not working correctly [not surprising, had been fitted for around 35 years] Taylor came to fit a replacement Honeywell 3-port valve, completed the work promptly, and after fitting and adding the replacement inhibitor. All tested Rad's & Hot water, all working OK. All work carried out efficiently and tidily, I was very satisfied and will recommend them to anyone needing heating work done.
Customer in Essex
Posted on 15/08/2025
, work completed 11/08/2025
Recommended
My review
Which? Trusted Traders Consumer
Posted on 27/03/2018
, work completed 27/03/2018
Recommended
Professional, Polite, Funny - Hero!
Carl is someone you absolutely must have in your contact list - an excellent service at a very good price from a very nice, funny and highly competent tradesman. Picking a tradesman can be a lottery even after reading countless reviews, but now you need look no further!
Which? Trusted Traders Consumer
Posted on 20/03/2018
, work completed 20/03/2018
Recommended
Highly recommend
Professional and friendly company. Quality work.
Janet, Essex
Posted on 27/06/2018
, work completed 27/06/2018
Recommended
Prompt and very professional
Really nice guys - very knowledgeable, will use again and recommend.
Vicky, Essex
Posted on 02/07/2018
, work completed 02/07/2018
Recommended
Very impressed
Probably the most comprehensive service we had one. Two very pleasant and helpful engineers who arrived on time and were very courteous. Very impressed.
Ray, Essex
Posted on 06/08/2018
, work completed 06/08/2018
Recommended
Very professional
Boiler service, checked all rads, checked boiler pressure. Prompt, professional and smart in appearance. Very helpful and good communiucation skills.
Lorraine, Essex
Posted on 15/08/2018
, work completed 15/08/2018
Recommended
Friendly & professional
Very friendly and professional. Did a very thorough annual boiler service. Would recommend to others.
Bernard, Essex
Posted on 15/06/2018
, work completed 15/06/2018
Recommended
Helpful
Work carried out was chemical flush, fitted new magnaclean and new pump, everything that was agreed was done. Carl and Taylor were so helpful and considerate. I would recommend them to anyone.
Which? Trusted Traders Consumer
Posted on 17/10/2018
, work completed 17/10/2018
Recommended
Clean and tidy
Arrived well on time - very polite, explained everything, clean and tidy.
Carol, Essex
Posted on 15/10/2018
, work completed 15/10/2018
Recommended
My review
Angela, Essex
Posted on 20/09/2018
, work completed 20/09/2018
Recommended
Helpful
I have used this company for many years and have found them, helpful, friendly and efficient.
Sue, Essex
Posted on 07/03/2019
, work completed 07/03/2019
Recommended
Excellent service
2 years ago this company completed a full heating replacement of boiler and radiators this was the second boiler service and as always it was carried out efficiently and promptly. They are friendly and professional and I can highly recommend them.
Customer in Essex
Posted on 27/05/2019
, work completed 24/05/2019
Recommended
Very good
Clean, tidy and did an excellent replacement of my shower. Would highly recommend. Two nice engineers a pleasure to have in my house.
Customer in Essex
Posted on 11/07/2019
, work completed 05/07/2019
Recommended
Both prompt and professional.
Turned up promptly and repaired fault promptly. All tested and working correctly great.
Terry, Essex
Posted on 24/07/2019
, work completed 24/07/2019
Recommended