ESTU Limited

The work which Estu did was remove the old kitchen, utility room, wall tiles and floor tiles. Redesign new and install. When designing and choosing new colours Sophia was really helpful and worked with us and listened to what we wanted and advised us on what would work and what wouldn’t. We chose different appliances and Estu order them and organised delivery with AO. We took delivery of an American fridge which had a dent in the side. Sophia straight away organised delivery of new one and took the damaged one away. We had a few problems that you can imagine when doing a big project which was mainly down to suppliers but Estu sorted it all. The fitter was amazing and went more than above just installing a kitchen. His work is faultless and can’t find one snag. The floor fitted did an excellent job of laying the new floor. Estu provided all the workforce and put us in touch with an electrician whose work wasn’t included in the price. He does about 70% of their work and he was brilliant and priced the job well Estu kept us up to date with everything that was happening and when. I will be using Estu to do my bathrooms when needed Highly recommend them

We chose ESTU to renovate our bathroom after we had seen the excellent job they did at my sister’s house. We are delighted with the result. Our bathroom looks great. It has so much more storage space now and is easy to clean. From the initial planning stages with Rebecca, who is so helpful and personable, to the delivery of the project by Jonny, Matt and colleagues, it was a painless experience. The fitters were always prompt to arrive and worked tirelessly. Nothing was too much trouble. Also special thanks to Sophia for organising the extra work we asked for. Pricing is very reasonable for the quality and we would certainly recommend this company to others considering a bathroom refit.

ESTU fitted our oven quickly and tidily. Polite staff and very reasonably priced. Rebecca is a delight!

A big thank you to Paul and team for transforming our kitchen we love it. All trades worked seamlessly to achieve our dream kitchen we could not be happier.

ESTU transformed our very dated 35 year old kitchen into a stunning and modern room. Everything was well managed from the start of the design process to the finished kitchen. Paul's design utilised every space in our small kitchen. He was very knowledgeable and patient with our endless questions and indecision. We never felt pressured or rushed. Everyone who worked on the project was very professional and friendly. Dan, who fitted the kitchen units, obviously takes great pride in his work and the finish was excellent. The quality of the units supplied was excellent. The project did overrun by a few days but Rebecca kept us informed about scheduling. A detailed quote had been provided before any work was started and the final cost was as stated. Estu are probably not the cheapest, but we have no hesitation in recommending them for the quality of their products and professional workmanship.

ESTU have designed and installed a complete new kitchen for us in an enlarged space created in a new extension as part of a larger refurbishment project. Their service from start to finish has been impeccable and we cannot recommend them enough. Our designer, Gini, has been professional from the very start, listening to what we thought we wanted, making suggestions, giving advice, producing the design and being patient enough to make the inevitable tweaks when we made changes along the way, even after the build started. She has worked with us every step of the way. Our installer, Karl, was also very professional - a perfectionist who went the extra mile to ensure we had exactly the kitchen we had in our mind - or perhaps even better than we'd imagined. The whole kitchen project was completed promptly and with little disruption - oh, that the rest of the trades in our refurbishment were so reliable and efficient! Many thanks to the whole team - what a shame we won't need a new kitchen for years to come. But, if we did, ESTU would be our first (and probably only) port of call.

This is the second new kitchen we have had from Estu. From the choosing of the cabinets to the final sign off, Sarah has managed the whole process for us without issue, and we couldn't be happier with the results. Everything we asked for has been completed to a high standard (Thanks Tim and Dan). I wouldn't hesitate to recommend Estu. Helpful and professional, and for a very competitive price. Thank you.

We contracted Estu to replace a bathroom upstairs and a shower room downstairs. Part of the work was the replacement of doors to an airing cupboard upstairs. The plumbing, fitting and tiling work was carried out to a good standard and to plan. The Airing cupboard doors, both fitting and manufacture however were not. The work standard was poor. Fitting in particular poorly executed and outstanding problems have not been resolved. The doors were initially fitted upside down, they do not match the existing doors and casing (which was agreed that they would), and they do not close, fittings were mispositioned and had to be moved, and subsequently they have warped to resemble what you might expect to find if demonstrating a worse possible outcome. We paid the bill being assured that it would all be resolved and sorted to our satisfaction. But to date no effort has been made by ESTU to put things right. We have complained, writing on 4 separate occasions over 3 months, they always say that somebody will call and put it right but nobody ever does. Another review I read states that once they have your money they forget all about you and I have found this to be true. Don't pay until completely satisfied, or better still engage a different firm.

Having decided to replace our kitchen we were recommended to speak to Estu. What an excellent recommendation that turned out to be! The initial design was provided very quickly for our consideration and we were given time enough to change and tweak - with plenty of good advice and guidance available regarding all aspects of the kitchen. With the order placed and timescales agreed, work started promptly with the removal of the existing kitchen. Floors were redone, walls built/replastered, new electrics run in and then the new kitchen installed. All of the Estu staff - the builders, the installers, the electricians and the office staff - were without exception courteous and attentive with any minor problem being noted and actioned without further ado. This was probably the last time we will refurbish a kitchen and as such we wanted it done to our chosen specification - and done to a high standard. Whilst not the cheapest option, the premium was worth paying for the subsequent service and finished kitchen. All in all, we would thoroughly recommend Estu to anyone who is looking for great service and advice and for a high quality product, installation and finish.

Pros: Thanks to the excellent workmanship of the plumber/fitter Chris, we have a lovely bathroom. Cons: Thanks to mistakes by the office staff, the installation was very stressful. The start date, communicated verbally and in writing, was put back by a week with NO notification. We were told that our job had always been this new date and it was ‘an unexplained mystery’ as to why we had been told earlier. To add insult to injury, the final invoice still had the original start date on it. VAT was charged twice and a discount for using Topp’s tiles was missing so we were overcharged on the initial deposit. This was only deducted from the payment at the start of the job so they had more of our money upfront. The first shower tray installed was the wrong one. The second shower tray delivered was also the wrong one. The correct shower tray arrived but the waste hole was in a different place so another hole had to be cut into the floorboards. The shower boards delivered were the wrong colour. We were told these belonged to another customer however our final invoice still had the wrong colour shower boards on it. A complete box of tiles were unused and returned. The final invoice did not have this deducted so we had to chase them again. Be prepared to check, double check and chase everything. If we hadn’t picked up these issues we dread to think how much additional time and work would have been required to rectify the installation and we would have been overcharged.