Exclusive Plumbing and Heating Ltd

ILIE completed a boiler service on my Worcester Bosch combi. He was respectful and wore shoe covers. He was slightly late however he made up for this. He cleaned the condensate pipe and also the Magnaclean filter. No one has cleaned the condensate pipe before. Additionally was good to converse with and we spoke about various topics. He seemed like a nice and honest individual who likes to do right by his customer. He fitted two clips to two erroneously fitted pipes. He capped another pipe by inserting a rubber bung. He noticed the boiler cupboard wasn't vented so he advised on fitting a few soffit vents which l did. He also made a cutout for the gas supply isolation to be readily accessible. He completed these extra little jobs, not for pecuniary advantage, but for customer satisfaction. I highly recommend this diligent individual. Thanks

Our boiler needed replacing as it had failed completely. We had the tank in the airing cupboard removed, the old boiler removed and the tank in the loft drained. I had a new combi boiler fitted. They worked very hard and kept the work as tidy as possible. They were always considerate and Ilie explained everything that he planned to do and broke down the costing. It was an emergency for us and they worked hard.

I called EPH in an emergency situation regarding a faulty UFH that was installed by another company (cowboys). Within a few hours, Ilie had a lovely chap attend who got the UFH working. the fault was identified and rectified and it was explained that the system that had been installed was overly complicated for a 3-bed semi and it was suggested that I simplify the set-up. After personal deliberation and research, I decided to take Ilie's advice. A few weeks later Ilie attended to modify the system, which is working just fine now. Ilie was also able to advise me on some boiler installation issues. I wish I had used this company in the first instance, I found EPH to be honest, trustworthy and had my best interest at heart, unfortunately, these attributes are fast becoming a rarity within the trades. I will definitely be using EPH for future works and have highly recommended to family and friends.

We rang EPH early Saturday morning, after our boiler leaked late friday night. (We had previously turned off our boiler and our house stopcock for the water. We had no heating and no hot water.) We had a visit on Saturday late afternoon and the leaking part was identified. Our heating was put on for us, and we could also now use the cold water taps, to keep us going, while the spare part for the hot water was to be ordered. We were texted on Sunday morning to say the part had been ordered and it was fitted on Monday evening for us. Whew. Many thanks for fitting us in around your usual booked commitments and sorting out our problem so efficiently. Took us 2 weeks to submit this review; boiler is still working well.

Illie and his team completed a large scale plumbing job which was part of a Residential Extension. This included pre-work prior to part demolition and all pre and post fit plumbing for the extension. The job also included full installation of wet underfloor heating for the ground floor in both the extension and main house. From the start of the project, the team were professional turning up when they said they would and working with us to manage the whole project including any unforeseen issues which are always part of a large project like this one. The company go the extra mile with their extensive knowledge, experience and commitment working weekends when required to keep the project on track. The whole team were friendly and personable with both my children, wife and wider family. I would have no hesitation in using the company again and also recommending them to friends and family.

Ilie was prompt and efficient. He kept me informed and turned up on time. He diagnosed the fault which three previous plumbers had failed to do. He completed the work quickly to a high standard and cleaned up after the job thoroughly.

Ilie fixed the problem with our boiler and did a service of it as we had asked. He was very professional and kept us up to date with what he was doing. We would happily use him to service the boiler again, or if we need any other plumbing.

We live in a large property that was previously heated by an industrial boiler. We had several ridiculously expensive quotes before we met Ilie. He came up with a great solution of fitting four domestic boilers, water tanks and expansion vessels at half the cost and zoned the house so that we can heat whichever part of the house we want. Our gas bills were more than halved. He installed several showers and baths, 68 cast iron radiators that were individually cleaned, plumbing for a state-of-the-art kitchen and a marble master bathroom all for a reasonable price. He is a workaholic who sometimes finishes work at 10 pm to limit the inconvenience of leaving the customer without hot water or gas. Although he can undertake big industrial jobs, he does not hesitate to help out with changing a tap. I read some other reviews commenting on his availability. As always, with good tradesmen, they are in high demand. He always answered my calls and gave me a time frame for undertaking a job. He has a duty to emergencies and makes it clear if he is delayed by such work. On one occasion when Ilie was on holiday, and we were pressed by the plasterer, I got someone else to move some gas pipes, only to get Ilie to redo the job after; a foolish and expensive mistake. Having had several plumbing jobs done over the years I can vouch for his professionalism. He is dependable and helps out with any urgent problems if other tradesmen are not immediately available (he repaired a fence damaged by a car).

Called out to solve problem of misfiring boiler. Initial assessment was professional and made without obligation. Returned on time and effected a lasting solution. Professional and diligent throughout. Delayed posting my review so that I can assess the quality of work done after using the boiler a few times. Excellent.