Exclusive Plumbing and Heating Ltd

I wouldn't trust anyone else to deal with our central heating and plumbing. Always reliable, professional, giving good advice if something else was needed to be done. We used their services for the last 10 years and we will use is the future as well.

Trader fixed issue with washing machine and drain last year. This year had problem with broken electric shower. Multiple communication since 14th May 2021. Proving unreliable with no shows. Took day off work so trader could come and fix the problem as discussed. No show and no response to phone calls or messages. Trader has breached the code of conduct on the following: 5.3 Act responsibly, professionally and be polite at all times. Reason for breach: No shows and no response to calls and messages and no apology given so far. 6.1 You shall supply to the customer a quotation in writing (except where it is not practical to do so). 6.2.3 a breakdown of costs, taxes and any factors that may affect the final price to be paid for the work or service. Reasons for breach: Only verbal quotation given and vague about costs and factors that could affect final cost. There was opportunity to easily provide a written quotation.

Replaced old cooker hood with new. Done quickly, on schedule at no extra cost. Able to do work very quickly after new cooker hood was delivered. Clean and tidy work. Safety was evident. Very helpful working in a 'live' kitchen. Will recommend this business.

Several niggly plumbing jobs all needed doing. Not only were they finished off quickly but the underlying issue was detected and the communication was great.

The team arrived on time and were polite and customer-focused. They were respectful of the property and took time and care with the work. Their attention to detail was excellent. When the work was completed, Ilie returned to check the quality and made sure that we were satisfied with the job they had done. Ilie took the time to answer all our questions.

We have recently had our bungalow extended and the builders sub contracted the heating and plumbing to Exclusive Plumbing and Heating. The task was far from straightforward as the boiler needed to be relocated from the old part of the house to the new extension. This involved a lot of pipework in the attic having to be extended and re-routed. Ilie and his team remained cheerful throughout while working in the cramped conditions of the loft on one of the coldest days of the year. They did an excellent job and we shall be using them again in the future and have no hesitation in recommending them.

Agreed a call out for a tenant who was concerned about an issue. They did not turn up. When I called to follow-up they answered when there was painfully loud background noise. I said I can't hear you, to which he said he'd call me back in 2 minutes. Nothing for 20 minutes, I then tried calling back half a dozen times and was left to ring out. These were not reliable people to deal with.

It has been over two months since we had our Boiler replaced, radiators flushed, and a pump fitted at our property using Exclusive Plumbing and Heating’s services. Our installation was complicated by our limited gas supply, the position of our old boiler, low water pressure and existing plumbing which can only be described as subpar. Ilie, (Owner) was very knowledgeable and although his quote was slightly more expensive, the quality of the boiler we received, the workmanship and thoughtful, tidy way in which the plumbers worked made up for this disparity. Also, Ilie had a solution for our water pressure problem which British Gas did not offer to us. We have had many workmen over the years and I was astonished at how well the cleaned up after themselves. Having them in our home was a pleasure. In addition to the above, I was very impressed that when challenged on cost ilie gave a breakdown of why he felt it was a fair price and he was unwilling to chase the cheaper quotations. The job was completed efficiently, but not in haste. All necessary safety checks were completed and Illie applied for and obtained the 10-year Worcester Bosch guarantee. We were advised about the importance of maintenance checks to ensure the guarantee was not voided.

I went to my sons over Christmas, and on my return, I walked into an icebox. My boiler had packed up and I had no emergency cover. As I am a Which member, I looked at the Trusted Traders site to find someone who could sort the problem out and chose Exclusive Plumbing and Heating. IIie took my call, explained that unfortunately he wouldn't be able to come over that day, but would be there at 9.00 the following morning. True to his word, he turned up and very quickly diagnosed the fault, which really necessitated a new part, which could have been a bit of a problem as the boiler is 25 years old. However, despite the age of it he managed to get it working again. IIie promised to check as to whether he could get a new board, and rang the next day to check if the heating was still working, which it is, and to say he had located a part. So he has left the choice to me as to whether to have this part fitted, or because of the age of the boiler whether to have a new one. I have no hesitation at all in recommending IIie and his company.