Super support
I discovered and used this firm a year ago to service my Audi A5. I thought they did a great job then with a responsive vehicle returned at a fair price. However, this week I was trying to sell the same car, but, two men tried to con me by spraying the engine to give the impression of a leak, putting oil in my coolant tank and spraying oil up the exhaust pipe and then telling me the head gasket had gone, but, would I sell it (much lower) for parts? I bid them farewell with suspicion, got on the phone to Simon at Expert VW Audi, told him the story and he reassured me that this was the third time he had heard a similar story in six months. The garage was busy, but, upon delivery of the car, he found time to check it and clean it up - all for a very fair price. When you give someone your car to service or repair then you hand your trust to them with it. My experience is that I can trust this firm to do a quality job, swiftly and at a very fair price. I would use them time and time again. I want to see honest, hard-working people do well, particularly in an industry where not everyone acts in this way. Wishing them a super '24. Thanks for your help, Simon.
Customer in Hertfordshire
Posted on 22/12/2023
, work completed 19/12/2023
Recommended
Excellent minor service
This is a local garage that carried out my minor service for my VW Golf in May 2023. I dropped off the car in the morning and picked it up before close of play the same day - they even offered a courtesy vehicle due to my current location. Simon is someone who is trustworthy, reliable and straight to the point. I was constantly informed of the work that was required and unnecessary work that was not needed as well. He asked permission each time before carrying out the work. I paid to the penny without any additional surprises. I started using them in 2021 and still do and will be for the foreseeable future.
Customer in Essex
Posted on 30/05/2023
, work completed 15/05/2023
Recommended
Taken care of my Golf's for years
The guys at Expert Volkswagen Audi have done a great job of maintaining my cars for many years. On this occasion it was the first MOT for my GTI along with a service. Dropped the car into them nice and early and before lunchtime I receive a call to advise both necessary and recommended works. Happy with the pricing, I gave the nod to go ahead. Mid-afternoon, I receive a call to let me know the car is ready for collection. It's been the same drill every visit for over ten years. Great service consistently delivered!
Ian in Essex
Posted on 07/01/2022
, work completed 17/12/2021
Recommended
Honest and reliable service
Very professionals with a very high level of knowledge. Heading straight away to the issue , but overall what a nice people to deal with. They changed the faulty timing belt kit plus the camshaft module on my SEAT Alhambra and they perfectly investigated if the pistons and cylinder were further damaged Thank you Chris, Simon
Customer in Hertfordshire
Posted on 03/11/2021
, work completed 08/10/2021
Recommended
Audi A6 2.0 Tdi Ultra Cam belt replacement
Chris and his team did a very professional job of changing my cam belt and water pump and at a very reasonable price. Would highly recommend them and will be using their services soon as my transmission oil needs changing soon.
Customer in Hertfordshire
Posted on 24/02/2020
, work completed 14/02/2020
Recommended
Great work, well priced, quickly done
Dropped off my Skoda Fabia at Expert VW Audi yesterday with unspecified faults with the coolant and oil lights illuminated. Having done some basic diagnostic work myself I was totally stumped. I had a full report from Chris emailed over by 1pm with a cost breakdown and exactly what was wrong with the vehicle. The car was repaired the next day at a price comfortably under what I had been estimated by any other VAG specialist in the area, and I couldn't be happier with the work carried out. Excellent garage, I would consider them totally trustworthy and will be taking my vehicle back there whenever necessary, despite it being a 30-40 minute drive from my house! Definite five stars and would recommend them to anyone with a VAG group car!
Customer in Hertfordshire
Posted on 20/02/2019
, work completed 20/02/2019
Recommended
Fantastic, trustworthy garage - highly recommended
I have only recently discovered Expert Volkswagen Audi and can only wish I had done so sooner. They recently overhauled the engine on my 2002 Beetle. I felt completely confident for them to do this job, as they are so knowledgeable, skilled and trustworthy. Every step was fully explained to me and I was kept up to date of progress throughout. The job was completed within the expected time and at the very reasonable price quoted. The level of care and service throughout was first class. My Beetle is completely restored and a real pleasure to drive again! I can't thank them enough. I highly recommend this garage to any VW or Audi owners. I will always use them in the future.
Jeanette
Posted on 14/10/2018
, work completed 14/10/2018
Recommended
Excellent.
Having used this company for approximately ten years, they are a treat to deal with. Excellent service, knowledge, and fair pricing. I would, and do, recommend to others.
Valerie, Hampshire
Posted on 28/09/2018
, work completed 28/09/2018
Recommended
Efficient and reliable
Took my car in for repair, given good advice and very prompt service.
Which? Trusted Traders Consumer
Posted on 27/04/2018
, work completed 27/04/2018
Recommended
Great customer service
Great customer service from Chris. He was helpful, kept me informed and the job was completed quickly and professionally.
Julianne, Hertfordshire
Posted on 30/11/2017
, work completed 30/11/2017
Recommended
Reliable & cost effective
I've been using Expert Volkswagen Audi for several years now & have always found them to be reliable, honest & cost effective. Definitely recommend.
Lynne, Hertfordshire
Posted on 25/10/2017
, work completed 25/10/2017
Recommended
Brilliant job
Very friendly very helpfully they do a very good job.
David, Hertfordshire
Posted on 24/10/2017
, work completed 24/10/2017
Recommended
Excellent Job
We have used this garage for many years. The quality of the work is excellent, charges are fair and any problems are explained well.
M.J, Hertfordshire
Posted on 20/10/2017
, work completed 20/10/2017
Recommended
Good job
I have used Expert Volkswagen Audi for a number of years and they have always provided me with an excellent service. They are experts in their field, reliable and trustworthy.
Ashley, Hertfordshire
Posted on 19/10/2017
, work completed 19/10/2017
Recommended
True Professionals
I've used them for everything over the last 10-15 years.I wouldn't travel 4-5 miles if they weren't good - they are a different class the best. I have cars and vans and my daughters take their cars there. I have experienced loads of garages and these guys are proper, true professionals
Bill, Chingford
Posted on 13/02/2015
, work completed 13/02/2015
Recommended
Recommended without question
My 14 year old VW Bora has been looked after bu Chris ever since it was new. The fact that it's still running speaks for itself. I can't speak highly enough of them. When you use them you are in the hands of someone who knows what they are doing.
Maureen, Hertford
Posted on 01/12/2014
, work completed 01/12/2014
Recommended
Used over the last 11 years
They looked after a VW LT Van including replacing an engine, a Transporter sportline which they service, Dodge Nitro and service and another VW they service & repair regularly. I think they are outstanding. They have upgraded the workshop this winter, good boys
Rob, Potter Bar
Posted on 11/10/2014
, work completed 11/10/2014
Recommended