Farrer And Fenwick Removals Ltd

Farrer & Fenwick do not have the expertise in handling antique furniture that they claim to have. One of the removers was rude and ill-mannered and showed no concern for my possessions. The surveyor assured me that my fragile furniture would be handled appropriately by people who knew how to handle such items. However, the person packing insisted on using my french polished desk to put heavy items on, despite my asking him very politely not to do that, because of the fragile surface. This resulted in numerous scratches from sliding boxes and a deep scratch and dent from his dropping a heavy item. While the remover showed no genuine remorse or concern, the company did take my complaint seriously. They sent a restorer the next day and gave me a discount as compensation. However, the damage was irreversible and the item has significant sentimental as well and monetary value. Farrer & Fenwick have continued to tell me that this employee has expertise in fine furniture. The removal team did not allow sufficient time to pack all of my items, meaning the packing and loading the lorry were rushed, causing further damage to my furniture. Farrer and Fenwick were very accommodating around my short window between exchange of contracts and completion. However, given the lack of skill and care they showed on the day, I would strongly recommend that anyone with fine or antique furniture does not use this company.

We had a complicated move with dates constantly changing. Mike, Steve and Julie were very helpful and supportive. Danny and Ricardo were absolute stars - we couldn't have asked for two more fantastic people to move us in. Ryan and Nigel stepped in too. All in all a wonderful team and we couldn't recommend them more highly. Nothing was damaged or lost and what could have been a seriously stressful time was rescued by all the team. Their kindness was hugely appreciated and a very big thankyou.

We were very impressed with the service we received with two separate loads from Surrey to Somerset. Friendly and efficient. We would recommend them to anyone.

Farrer and Fenwick. Danny, Ricardo and Marcus moved us from Wimbledon to Claygate. They were superb. We can’t rate them highly enough. Mike Fenwick oversaw and made the move so easy. Julie in the office was fantastic as well. Thank you all so much.

We used their full packing service for our move from a 5-bedroom house in Surrey to Hampshire. From first contact and coming to look and price the job, everyone we dealt with was helpful, knowledgeable and professional. Our moving chain got very complicated, and they were very understanding with repeatedly changing dates and pulled out the stops to accommodate and work with us. Prior to the main move, the team did a very good (and careful) job of moving our large collection of potted outdoor plants, garden furniture and statues etc which filled a whole lorry. They worked with us for several days, packing, loading and then moving us. Everything arrived on time, well packed and in one piece! After the move there was no hassle about unpacking immediately and they were happy to come and collect boxes and packing materials when we were ready. We highly recommend them.

I cannot praise F&F highly enough! From the office to the guys on the vans, they are considerate, understanding, patient, careful, friendly and professional. When the stresses and strains of moving house seem overwhelming, Farrer and Fenwick are there to help you get through with a smile and determination. Will be my removals of choice next time

I cannot recommend this removers enough, they went above and beyond, kind courteous and respectful. They got my hot water working, sorted everything, I won’t be moving again but if I do I would used them

I would strongly recommend Farrer and Fenwick Removals who recently helped us to move from Surrey to Devon. Throughout the process the whole team have been super helpful, friendly and professional, starting with Mike giving us the quote and ending with the team moving us into our new home. As we had already moved to Devon, the house was packed by Farrer and Fenwick in our absence. They carefully packed our possessions and feedback from our neighbours was positive. Ben and the team did a great job unloading here in Devon and placed the furniture carefully where we requested. 100% would recommend.

This company was infinitely flexible with changing completion dates. When the move day arrived the 'crew' were very personable and willing to meet all our needs - even the ones of which we were unaware. They were hardworking, and conscientious. Absolutely nothing was too much for them we couldn't even help with anything. Would I recommend the company? Certainly!

We recently moved from our house in Surrey after living there for 30 years to Melton Mowbray. The team were very organised getting the house unloaded in the days leading up to the completion date. All went well with no incidents. The team were very helpful and nothing was too much effort for them. The other thing was they were very competitive when they quoted on our job. We strongly recommend Farrer and Fenwick Removals. Great service, thank you.