I called Farthings plumbers because the people that owned the house before me had some Farthings literature so I decided to call. The job was to fit a kitchen sink. The representative arrived and I showed him the sink which we took out of the box and he advised it would be no more than £80 + VAT which I thought was reasonable for providing a labour only service and gave him the go ahead The fitter arrived, did the job in 3 hours or so and left. A few days later, I received an invoice for £218.70. I called Farthings 4 times and someone said they'd get back to me but never did. I then eventually did get a call and the lady on the phone said she would send me a revised invoice. I received this and this was £188.70, a reduction because the fitter was waiting for materials or something. I have now written back disputing this and asking for a revised bill of £80 + vat. The letter that I received had no apology at all which was disappointing considering the time I have spent dealing with this. The sink was fitted adequately, however the fitter did forget to switch the tap isolator to the on position and I had to call him from the van, just as he was leaving to sort this out which he did. Furthermore, the blanking disc on the sink was not tightened properly and this is something I had to do myself.

Overall, the work was carried out very professionally and the finished job looks great. With hindsight, we would have liked greater clarity prior to the start of the work on what was entailed and how it would be done. We were disappointed with the company's initial response when the new shower did not work correctly and it was another week before this was resolved.