Endorsed by Which?

Felgains Ltd

5.0

5 Reviews

Opening Hours
Today - 08:00–16:00
  • Monday 08:00–16:00
  • Tuesday 08:00–16:00
  • Wednesday 08:00–16:00
  • Thursday 08:00–16:00
  • Friday 08:00–16:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Our story begins in 1977 in the small seaside town of Felixstowe on the beautiful Suffolk Coast. Back then, three siblings from the Webber family wanted to bring life-changing innovations, like the newly created mobility scooter, to the coastal community they called home. Taking the plunge, they opened a first-of-a-kind mobility shop. We’ve grown up to become trusted experts in the mobility and patient handling sectors, and Felgains is now a second-generation family firm. The products we offer and the markets we serve have evolved and expanded, as we’ve steadfastly pursued our mission of harnessing innovation to enable better care and improve lives. Today, we serve the NHS, care providers and private individuals across the UK through our Clinical and Mobility divisions. The journey of the last 45 years has been one of growth and change, but our values endure. We may not always have been the loudest voice, but we’ve been quietly changing thousands of lives for the better. Really, it’s about you.

What we do

  • Disability and mobility

    • Bathing aids
    • Disabled Lifts
    • Home adaptations
    • Mobility vehicle repairs
    • Mobility vehicle servicing
    • Powerchairs
    • Rise and recline chairs
    • Stairlifts
    • Stairlift Engineers
    • Access ramps - indoor and outdoor
    • Wheelchairs
  • More Services

    • adjustable beds
    • mobility scooters

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
5 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Endorsement Reference
Customer Service
Quality
Value
Installed a stairlift.
Which? Trusted Traders Consumer Posted on 08/05/2025 , work completed 31/03/2025
The trader replied (on 12/05/2025)
Thank you for a 5-star review!
Endorsement Reference
Customer Service
Quality
Value
We've bought several pieces of equipments from Felgains. We'd recommend them highly.
Which? Trusted Traders Consumer Posted on 08/05/2025 , work completed 12/02/2025
The trader replied (on 12/05/2025)
Thank you for your 5-star review and recommendation!
Endorsement Reference
Customer Service
Quality
Value
They provided us with disabled apparatus - scooters and trollies and such. They have the most fantastic reputation. They'll assess you and give you great advice. My husband who has scooters, beds etc are all from Felgains. Customer service afterwards was excellent. They took away the old sofa and bed with no fuss. Reliable company - you see so many companies advertised on telly but these are solid quality things and they assess you and will provide tailored recommendations so you get what you need.
Which? Trusted Traders Consumer Posted on 08/05/2025 , work completed 19/12/2024
The trader replied (on 12/05/2025)
Thank you for your 5-star review and kind words!
Endorsement Reference
Customer Service
Quality
Value
I was looking at a wheelchair attachment - an eco assist. You attach it to your wheelchair and it gives you power assistance. It was lovely to have Felgains' support as our agent with the company involved. It was handed over at the end of March and I've been using the equipment. I quite like the idea that I can go into the shop and see the item and have it demonstrated to me, rather than buying online. Wasn't their fault but this piece of equipment had to be modified slightly - more to do with the manufacturer. Immediately, they had the equipment and also brought it to my house so I didn't need to collect it. I have confidence that I know what they are doing. Very efficient and great at communicating. I can't sing their praises enough.
Which? Trusted Traders Consumer Posted on 08/05/2025 , work completed 12/03/2025
The trader replied (on 12/05/2025)
Thank you for your 5-star review - great to hear!
Endorsement Reference
Customer Service
Quality
Value
We needed to purchase a specialized wheelchair for Mum who is in a care home in Suffolk. I live in Australia so it was vital that we engaged with a professional, reliable and trusted business who was able to support us through this process. From the first call Linda Best (Felgains Retail Customer Advisor) was fantastic. What initially felt like a daunting process to us, was managed seamlessly. Linda answered all questions and walked us through the process from start to finish.
Which? Trusted Traders Consumer Posted on 08/05/2025 , work completed 12/03/2025
The trader replied (on 12/05/2025)
Thank you for your 5-star review and kind words - we're pleased we could help!