Fidelis Security & Locksmiths

I have been having problems with the lock on my UPVC door for some time. The key was getting more and more difficult to turn. Then the handle would not lift up fully, meaning that the door couldn't be locked at all. A search of the Master Locksmith Association and Which Trusted Trader websites and I decided to phone Fidelis. From the moment Cameron answered I knew I was in the safe hands of a professional. By asking me a series of questions he diagnosed the likely problem - door misalignment - which he confirmed when he visited later the same day. He clearly explained the issue, the likely causes, how he proposed to fix it and how long it would take. A mere 15 minutes or so later and the lock was back in perfect working order. You often hear horror stories about scammers but you rarely hear about reputable companies who deliver an excellent service. This is why I felt compelled to leave this review. From start to finish it was clear that Cameron is a professional and knows his stuff. If anyone out there needs a locksmith then do not panic and select the first company Google suggests. Go straight to Fidelis. I would recommend them wholeheartedly.

I was locked out of my home and the locksmith came within 1h15. He got me into my home and gave advice on the state of the door. I was very pleased with the service and would use them again if needed.

Cameron was super helpful and dealt with the issue quickly and efficiently. He explained everything and clearly. He is a very knowledgeable and accomplished locksmith. I would recommend this firm to anyone who needs the service of a professional and competent locksmith.

My daughter who was visiting accidentally locked her car keys in the boot of her Audi TT, I phoned Fedelis and a guy turned up in under 30 minutes, he unlocked the car and boot , we retrieved the key all in under an hour, great service from a nice competent man, at a reasonable cost.

Very professional and prompt. It took less than 2 hours for my main door lock to be changed. They gave me the right advice and options. I am very pleased with their services.

We called in Fidelis to unlock two loft doors at our flats. They got here quickly at a convenient time. The locks were not easy to get at, but they achieved both unlockings. I watched them at work. So I now know the technique! But we will still use Fidelis in future.

This was the second time I have used Fidelis Security to fix locks at my parent's home. Jay in the office sourced correctly the required heritage shoot bolt from a photo I sent ( at nearly half the price the door installer wanted to charge) and Paul replaced the broken one with the new one in less than 10 minutes. I was able to be invoiced and oaid by BACS... a pleasure doing business with this friendly, helpful and knowledgeable company. 5 Star!

The multipoint gearbox on my double-glazed door broke, rendering it inoperable. I called Fidelity Security & Locksmiths, as a Which Recommended Trader, and they were able to come the same day. The new gearbox was fitted swiftly and efficiently, and the fee charged was very reasonable. A couple of days later, I experienced a small problem with the door related to the repair and called FSL. Without the slightest hesitation, they agreed to come out that day and look at the door. They spent quite some time successfully fixing the problem without charging any more for their efforts. I could not have wished for better service.

As they are a Which? Trusted Trader, i called Fidelis Security after being unable to open the front door to the house after shopping. So glad i did! Cameron arrived within an hour of calling and somehow managed to open the door without any damage or mess in no time. He diagnosed the cause and put it right without having to supply any further parts. I felt his priority was to offer a professional, pleasant experience for the customer at a very reasonable price which he did very, very well! He also put right a faulty patio door while here which wasn’t mentioned in the phone call. A brilliant experience for my partner and I and would not hesitate to use them again. Thank you so much!!