Endorsed by Which?

Finesse Windows Limited

4.9

379 Reviews

Opening Hours
Today - 10:00–16:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–19:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday 09:00–11:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

DECEMBER 2025
AUGUST 2024
MAY 2023
JULY 2021
May 2020

About

Finesse Windows supply & install beautiful, high quality, energy efficient & ultra-secure uPVC and Aluminium Doors & Windows, alongside Conservatories, Veranda Glass Rooms, Roof Lanterns, Industrial Style Doors and Room Dividers and the stunning Residence Flush Sash Windows range.

We strive hard to offer a distinctly different service in comparison to all other window companies in the West Midlands.

We were honoured to have been named the 2021 Which? Trusted Trader of the Year, and are proud to have WON the Which? Trusted Trader of the month award SIX TIMES - most recently in August 2024.

Our staff are all experts in their field & do everything with a touch of Finesse in a way that only we can. Rest assured, should you give us the opportunity to work on your property we will endeavor to exceed your expectations in every way.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Doors

    • Bi-fold doors
    • Patio doors
    • ​Aluminium doors
    • Composite doors
    • French doors
    • Front door
    • Orangeries
    • UPVC doors
  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
    • Conservatory Roof replacement
    • Sun Lounge
  • Glaziers

    • Aluminium Windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Stained glass
    • Triple Glazing
    • UPVC Windows
    • Window consultants
  • More Services

    • porches
    • garage doors
    • roofline
    • windows

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
379 reviews
Customer Service
4.9
Quality
5.0
Value
4.8
Sort by
Excellent product and service
Customer Service
Quality
Value
Had a new Palladio front door fitted. Excellent quality, really solid and looks it. The door originally arrived with the wrong glass but this was spotted before it was fitted. The company sourced replacement and got in touch as soon as it was available. The fitter was polite and professional. This is the 3rd job I have had done by Finesse and I can’t recommend them highly enough. Great customer service, quality products.
Customer in West Midlands Posted on 19/03/2020 , work completed 05/11/2019
The trader replied (on 21/03/2020)
How kind of you to get in touch and leave your review. We very much appreciate your loyal, repeat business and we hope to see you soon for contract number 4. Take care.
New front door and side casements
Customer Service
Quality
Value
I commenced the process by obtaining three quotations and followed up each quotation with a survey. It was clear that Finesse Windows were on the ball and very efficient during the initial stage and I had no hesitation in booking their services. The fitters were outstanding, respect for property, keeping me informed, attention to detail and customer service, an excellent experience start to finish. I would highly recommend.
Customer in Worcestershire Posted on 10/03/2020 , work completed 02/03/2020
The trader replied (on 14/03/2020)
Thank you for your feedback - we are quite different in our approach and we do take great care during the initial stages to ensure that we are designing a solution that will address all of your needs. It's this care and attention that flows through our manufacturing, installation and after-care stages and we really appreciate you taking the time to notice and acknowledge this.
Excellent
Customer Service
Quality
Value
The customer service and quality of work end to end, service provided has been of an excellent standard. The initial quote and subsequent discussions face to face and over the phone have been informed, open and transparent. I would definitely recommend Finesse Windows based on my experience, which is of a competent and trustworthy supplier.
Kaneez, West Midlands Posted on 27/02/2020 , work completed 27/02/2020
The trader replied (on 04/03/2020)
Hello Kaneez, thank you for your your very kind words. We pride ourselves on our customer service and our team will be extremely happy to hear that you have been impressed with our performance.
Superb fitting & service.
Customer Service
Quality
Value
From start to finish, Finesse couldn't do enough for us. Our house seemed to have unlevel sills due to settling, but the fitters did an excellent job adjusting the windows to fit correctly with a professional and superb finish. Would recommend to anyone.
Diane, West Midlands Posted on 18/02/2020 , work completed 18/02/2020
The trader replied (on 25/02/2020)
Thank you Diane, Our fitting teams are extremely experienced. We pride ourselves on being able to adapt and overcome all manner of unusual installation challenges. Thank you for appreciating this element of our service.
Superb!
Customer Service
Quality
Value
My experience at every stage has been excellent. There service to fit the door has been treated with a great level of professionalism and it feels that everyone is taking great care in the jobs they do. I'm very happy and I'll definitely be using Finesse again.
Firas, West Midlands Posted on 14/02/2020 , work completed 14/02/2020
The trader replied (on 20/02/2020)
Hello, and thank you for taking the time to review our service. We are delighted that you have been so happy with our team. We do take great pride in making every step of the way as pleasant and professional an experience as possible and we are very pleased to have been of service. Thank you for your valued custom.
Easy and well executed.
Customer Service
Quality
Value
I had been meaning to get this window replaced for a long time. From first contact with Finesse it was a few weeks only before a new window was fitted. It took half a day and was a completely painless procedure. New window is excellent.
Julia, West Midlands Posted on 13/02/2020 , work completed 13/02/2020
The trader replied (on 20/02/2020)
Hi Julia, we are so pleased that you decided to 'take the plunge' and replace your window and even more pleased that you decided to place your trust in us to fulfill this for you. Thank you for your valued business, we really appreciate your order.
Thank you
Customer Service
Quality
Value
Excellent, professional very happy with the windows and workmanship with the fitting. Also how clean the hall stairs and landing were when the fitter finished. Thank you.
Joyce, West Midlands Posted on 11/02/2020 , work completed 11/02/2020
The trader replied (on 20/02/2020)
Hi Joyce, thank you for your comments - we do place a large emphasis on cleanliness and we are therefore very pleased that we have been able to impress you in this way. We would love to be of service to you again in the future so please don't hesitate to ask if we can help to provide solutions for any of your future projects.
High quality service and product.
Customer Service
Quality
Value
Very helpful and professional sales service. Followed up by an excellent fitting service. The fitting team prompt tidy and very exact and precise on how they fitted the windows.
Geoff, Herefordshire Posted on 31/01/2020 , work completed 31/01/2020
The trader replied (on 04/02/2020)
Hi Geoff, that's great to hear. We are so pleased that you have been impressed with our service throughout the process.
My review
Customer Service
Quality
Value
Very satisfied with the work.
Posted on 29/01/2020 , work completed 29/01/2020
The trader replied (on 04/02/2020)
Thank you for your review. We are delighted to have been of service.
Excellent.
Customer Service
Quality
Value
I can only say from visiting showroom to installing and completion - one word excellent.
Anthony John, West Midlands Posted on 21/01/2020 , work completed 21/01/2020
The trader replied (on 23/01/2020)
Hi Anthony, thank you for submitting your review. We are very grateful that you chose us to work on your property.
Highly recommended.
Customer Service
Quality
Value
Finesse installed new windows and doors. Very pleased with the product. The fitters, Chris and Mike were the ultimate professionals - efficient, helpful, polite and always willing to go the extra mile to ensure customer satisfaction. The job was completed within the specified time frame.
Posted on 20/01/2020 , work completed 20/01/2020
The trader replied (on 30/01/2020)
Thank you very much for your kind words - our installers were thrilled to receive your feedback and they thoroughly enjoyed working on your property.
Lucky potluck
Customer Service
Quality
Value
My choosing Finesse was 100% pot luck. My wife wanted a new door fitting to the porch. I looked on the internet saw Finesses web site and decided to give them a ring.the best decision I have made in a long time. All appoints were kept and the work carried out far better than expected. Rubbish removed and work area vacuumed. The fitter worked non stop till the job was finished and he is credit to the company. I would not hesitate to use this company again as long as their fitters are all as good as the one who fitted the door.
Customer in Worcestershire Posted on 15/01/2020 , work completed 14/01/2020
The trader replied (on 17/01/2020)
Well thank you for your lovely review. We will make sure we let our installer know how happy you are - it will make his day:) Thanks again for choosing us we really appreciate your business and we would love to work for you again one day.
Great work and attention to details
Customer Service
Quality
Value
Finesse Windows carried out a recent work at my property regarding changing a door. The end to end experience has been seamless and I was extremely pleased by the overall work. Great attention to details from Dean who came for the quote and Vishal who carried out the work in a really meticulous and tidy way. I would definitely recommend them. Thank you again
Customer in West Midlands Posted on 17/12/2019 , work completed 04/12/2019
The trader replied (on 19/12/2019)
Hello and thank you for your review. It's been a real pleasure to work for you and we would love to be of assistance again in the future for your next project. Thank you for taking the time to let us know about your experience.
Quality Company
Customer Service
Quality
Value
We have used Finesse on various occasions, garage door, new windows and have just had a new conservatory roof and have always had quality work done. The sales staff are never 'pushy', offer some good advice and the quotes are always reasonable. The fitters are friendly, efficient and are always exceptionally tidy, cleaning up thoroughly afterwards. When we had a small problem following our recent job, the service man was out with us within 30 minutes of my phone call. That is service!
Fiona in West Midlands Posted on 26/10/2019 , work completed 17/09/2019
The trader replied (on 01/11/2019)
Hi Fiona, thank you for sharing your experience. We always try to exceed expectations so we are very pleased that you have been impressed with us yet again. Thank you once again for your valued business.
Fantastic company to deal with!
Had five new windows fitted on the 27/9/19. All I can say is I am one happy customer. Dealing with finesse windows from start to finish, has been a fantastic experience. I would like to say a big thank you to the fitters, Jez and Will, who were two outstanding fine, young gentleman. I found them to be hardworking, honest and trustworthy, everything you hope and wish for in good and decent tradesmen. When the works were completed, Jez and Will, left my home immaculately clean. I would have no hesitation in recommending finesse windows, to family and friends 100%.
Lynne in West Midlands Posted on 30/09/2019 (Reviewer did not use service)
The trader replied (on 21/10/2019)
Hi Lynne, thank you for your very kind words. We will let the installers know how how pleased you are with their service. Thank you for your valued business.
Excellent quality product.
Customer Service
Quality
Value
We decided to replace an old and rusting up and over garage door with an opening one. We chose Finesse based on the product, reviews, and the Which Trusted Trader seal of approval. A general assessment and measure up was done, and a price quoted at the same time. A surveyor came later to take detailed measurements, paperwork duly arrived and was signed, and a deposit taken. We then waited about 5-6 weeks for the fitting. This was done by 2 very pleasant men, who came at the agreed time, took out the old door and fitted the new one, all with minimal fuss, and little or no mess in about 2 hours. The whole process was a positive experience. Everything was done to an agreed schedule, and (apart from having to pay the bill) was painless! We have already recommended them to someone we know. A Company to be applauded, both for quality and service!
Lynn, Worcestershire Posted on 14/08/2019 , work completed 12/07/2019
The trader replied (on 18/08/2019)
Hi Lynn, we really appreciate you taking the time to give us your positive feedback on your experience with us. We are very pleased to have been able to undertake this work for you and thank you for recommending us to your contacts. Best regards.
TOP NOTCH LOCAL COMPANY
Customer Service
Quality
Value
We needed an old window replacing. Much preferring word-of-mouth, we asked our friends, one of whom recommended Finesse Windows of Kings Norton. Everything went like clockwork - the sales person arrived on time on the right day, followed by the surveyor a few days later and then, almost before I knew it, the fitters came. Nothing was too much trouble for them including moving some cases of wine out of the way. Two hours later - job done. And they cleaned and cleared up before leaving. And moved the wine back! Not the cheapest, but Top Notch!
Customer in Worcestershire Posted on 04/08/2019 , work completed 02/08/2019
The trader replied (on 18/08/2019)
Thank you for this great review. The majority of our work every year comes from happy customers recommending us to their friends and family. We are delighted to have been of service.
Great company
Customer Service
Quality
Value
Great service, no pushy salesmen, just a conscientious designer who listened to my needs rather than telling me what I need which another company tried to do. Fitters were friendly and efficient, replacement windows and 2 sets of bi-fold doors neatly fitted and finished to a high standard at a very competitive price. I'd definitely recommend this firm and will be using them when we get the next stage of renovations done.
Customer in Warwickshire Posted on 17/07/2019 , work completed 07/06/2019
The trader replied (on 22/07/2019)
Thank you for highlighting the nature of the 'design phase' of our process - as you rightly say, our only intention when we first meet you is to understand your needs. Once we have done this we are able to propose a solution which you are then free to consider at your leisure. We really appreciate your business and it's been a pleasure to work for you.
Excellent experience
Customer Service
Quality
Value
The thought of having builders around your house for a few weeks can be worrying. However, our experience with Finesse Windows and the construction of our Conservatory was excellent. The workmen arrived when they said they would, were always attentive and did a great job. As with all things there were a couple of hiccups, but the important thing is that these minor problems were sorted extremely quickly with no complaints. We felt they were there to make sure we were happy with the end result. Thank you Finesse, when the need arises we will definitely use you again.
Customer in West Midlands Posted on 17/07/2019 , work completed 12/07/2019
The trader replied (on 22/07/2019)
Thank you for your review. We are so pleased that you have enjoyed your experience with us. We are always mindful that the way we conduct ourselves in your home is just as important as the quality of the finished product we provide - therefore we are especially pleased that you have fount it to be an enjoyable experience.
Patio Doors
Customer Service
Quality
Value
We had to replace unsatisfactory bi-fold patio doors. Finesse were very good, it took half a day. The fitters were excellent and cleared up everything. There is now a much better outlook onto our garden.
Customer in West Midlands Posted on 17/07/2019 , work completed 02/07/2019
The trader replied (on 18/07/2019)
We are delighted to have been of service - thank you for your much appreciated business. Enjoy your beautiful new view!