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Trusted Traders

Finesse Windows Limited

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4.9

267 Reviews

Opening Hours
Today - 10:00–16:00
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday 10:00–16:00
  • Sunday - Closed

Organisations and Awards

July 20
May 2020

About

Hello, if you’re looking for beautiful, high quality, energy efficient and ultra-secure doors and windows, join the Finesse family of delighted customers.

We strive hard to offer a distinctly different service in comparison to all other window companies in the West Midlands.

We are extremely proud to have WON the Which? Trusted Trader of the month award THREE TIMES - for July 2017, July 2019 and for July 2020. We were also shortlisted in the top 4 for the Which? Trusted Trader of the Year awards for 2017 - chosen from over 8,500 eligible traders nationwide!

Our staff are all experts in their field and are focused on making the Finesse experience a real pleasure for our customers.

Finesse Windows will design, make, fit and service exceptional doors and windows for your home with care and Finesse.

We do everything with a touch of Finesse in a way that only we can. Rest assured, should you give us the opportunity to work on your property we will endeavor to exceed your expectations in every way.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Doors

    • Bi-fold doors
    • Patio doors
    • ​Aluminium doors
    • Composite doors
    • French doors
    • Front door
    • Orangeries
    • UPVC doors
  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
    • Conservatory Roof replacement
    • Sun Lounge
  • Glaziers

    • Aluminium Windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Stained glass
    • Triple Glazing
    • UPVC Windows
    • Window consultants
  • More Services

    • porches
    • garage doors
    • roofline
    • windows

Customer reviews

4.9
267 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Amazing service and fantastic finish!
Customer Service
Quality
Value
What amazing service from the team at Finesse Windows! From the moment we got in touch with them, To the staff in their show room, the customer service team and the fitters, we couldn’t have been more pleased with their professional service. This is the second time we have used them, we recommend them to everyone and would gladly use again ourselves!
Customer in Worcestershire Posted on 17/08/2020 , work completed 07/08/2020
The trader replied (on 02/09/2020)
Thank you for this magnificent review of our team and their service. We are very glad to have been of service again. It's a real pleasure to carry out work for clients such as yourselves and we hope to be able to fulfill further work for you in the years & decades to come. Thanks again.
Kitchen window
Customer Service
Quality
Value
In our kitchen the only access to the outside was a door and solid kitchen window. When using the kitchen, for ventilation we opened the door, not a viable option in poor weather. A replacement window with a half opening was requested. Measurements were taken, a design and price agreed around March. Then the lockdown came. We were then given a date in June. The fitter turned up on time. took the old window out and replaced it with the new window in the existing surrounds. He clearly knew what he was doing in overcoming problems as they occurred. It was all done in half a day including clearing up and working within Covid restrictions. Overall, an efficient process at a reasonable price. This was our second encounter with Finesse and the previous high standards were maintained. Who would want to use anyone else?
Customer in West Midlands Posted on 15/08/2020 , work completed 26/05/2020
The trader replied (on 24/08/2020)
Hello and thank you for taking the time to leave this review. It's very pleasing for us to know that you have been impressed with our service - especially during these more challenging times. We appreciate your business and hope to be of service to you again some time to carry out contract number 3 and beyond.
Repair work to front door
Fitted front door about 3 yrs ago in my 87 yr old moms house. Kept noticing a draft and found front door was warped. They changed that but still had draft. When replacing carpet for tiling found they had not filled in around bottom of door and there were huge deep gaps with no filler. They had covered it up with carpet. Agent came today and said carpet had rubbed hole in floor! They need to take customer complaints seriously and also apologise for poor workmanship instead or arguing.
Customer in West Midlands Posted on 15/07/2020 (Reviewer did not use service)
The trader replied (on 12/08/2020)
Thank you for your review, we take all forms of feedback extremely seriously and have fully reviewed your concerns. When a new door is installed it is not normal practice to remove your carpet, your old door was removed and the new one installed with with a covering trim to achieve a neat finish. This is completely normal practice. The gaps in your existing floor’s surface have only been revealed since you have had your carpet removed 3 years after the door was fitted, including the carpet grip. Once the issue was reported to us we returned immediately and filled the gaps completely free of charge because we always try to help even if we are not responsible. We are sorry to hear that you have not been happy with our service on this occasion and thank you again for your valued feedback.
A first class job
Customer Service
Quality
Value
The whole process of having our near 4 metre wide sliding patio doors replace has proven to be much less tedious than we expected, mainly due to Finesse Windows. Following various quotes for different window/door designs in different materials we finally settled on sliding UPVC patio doors supplied and fitted by finesse. They were one of the only ones to give us a straight quote for the job without the usual double glazing haggle so we knew what it was going to cost. Having accepted the quote and paid our deposit, Coronavirus struck so we have subsequently waited 3 months for our fitting. Finesse kept us informed of what was going on and a surveyor was sent out as soon as it was possible. A date given for the install was preceded by the rules under which the install team would operate, all very careful and correct. Installation date arrived and we just had to remove ourselves from the work area and let them carry on with the job. Upon completion we were very nicely surprised at how good the new doors looked and were very impressed with the quality of the installation. We have not been put off even though we have found a slight issue with one of the glass panels, but this has also been dealt with very quickly, without discussion, and will be resolved very soon. Their customer service I have found to be exceptional at all times..
Martin in West Midlands Posted on 27/06/2020 , work completed 22/06/2020
The trader replied (on 07/07/2020)
Hi Martin, thank you for this comprehensive review. We are so pleased that we have been able to impress at all stages along the way. Thank you for your valued business and thank you for your patience during lockdown. Take care & we hope to be of service again in the future.
Excellent product and service
Customer Service
Quality
Value
Had a new Palladio front door fitted. Excellent quality, really solid and looks it. The door originally arrived with the wrong glass but this was spotted before it was fitted. The company sourced replacement and got in touch as soon as it was available. The fitter was polite and professional. This is the 3rd job I have had done by Finesse and I can’t recommend them highly enough. Great customer service, quality products.
Customer in West Midlands Posted on 19/03/2020 , work completed 05/11/2019
The trader replied (on 21/03/2020)
How kind of you to get in touch and leave your review. We very much appreciate your loyal, repeat business and we hope to see you soon for contract number 4. Take care.
New front door and side casements
Customer Service
Quality
Value
I commenced the process by obtaining three quotations and followed up each quotation with a survey. It was clear that Finesse Windows were on the ball and very efficient during the initial stage and I had no hesitation in booking their services. The fitters were outstanding, respect for property, keeping me informed, attention to detail and customer service, an excellent experience start to finish. I would highly recommend.
Customer in Worcestershire Posted on 10/03/2020 , work completed 02/03/2020
The trader replied (on 14/03/2020)
Thank you for your feedback - we are quite different in our approach and we do take great care during the initial stages to ensure that we are designing a solution that will address all of your needs. It's this care and attention that flows through our manufacturing, installation and after-care stages and we really appreciate you taking the time to notice and acknowledge this.
Excellent
Customer Service
Quality
Value
The customer service and quality of work end to end, service provided has been of an excellent standard. The initial quote and subsequent discussions face to face and over the phone have been informed, open and transparent. I would definitely recommend Finesse Windows based on my experience, which is of a competent and trustworthy supplier.
Kaneez, West Midlands Posted on 27/02/2020 , work completed 27/02/2020
The trader replied (on 04/03/2020)
Hello Kaneez, thank you for your your very kind words. We pride ourselves on our customer service and our team will be extremely happy to hear that you have been impressed with our performance.
Superb fitting & service.
Customer Service
Quality
Value
From start to finish, Finesse couldn't do enough for us. Our house seemed to have unlevel sills due to settling, but the fitters did an excellent job adjusting the windows to fit correctly with a professional and superb finish. Would recommend to anyone.
Diane, West Midlands Posted on 18/02/2020 , work completed 18/02/2020
The trader replied (on 25/02/2020)
Thank you Diane, Our fitting teams are extremely experienced. We pride ourselves on being able to adapt and overcome all manner of unusual installation challenges. Thank you for appreciating this element of our service.
Superb!
Customer Service
Quality
Value
My experience at every stage has been excellent. There service to fit the door has been treated with a great level of professionalism and it feels that everyone is taking great care in the jobs they do. I'm very happy and I'll definitely be using Finesse again.
Firas, West Midlands Posted on 14/02/2020 , work completed 14/02/2020
The trader replied (on 20/02/2020)
Hello, and thank you for taking the time to review our service. We are delighted that you have been so happy with our team. We do take great pride in making every step of the way as pleasant and professional an experience as possible and we are very pleased to have been of service. Thank you for your valued custom.
Easy and well executed.
Customer Service
Quality
Value
I had been meaning to get this window replaced for a long time. From first contact with Finesse it was a few weeks only before a new window was fitted. It took half a day and was a completely painless procedure. New window is excellent.
Julia, West Midlands Posted on 13/02/2020 , work completed 13/02/2020
The trader replied (on 20/02/2020)
Hi Julia, we are so pleased that you decided to 'take the plunge' and replace your window and even more pleased that you decided to place your trust in us to fulfill this for you. Thank you for your valued business, we really appreciate your order.
Thank you
Customer Service
Quality
Value
Excellent, professional very happy with the windows and workmanship with the fitting. Also how clean the hall stairs and landing were when the fitter finished. Thank you.
Joyce, West Midlands Posted on 11/02/2020 , work completed 11/02/2020
The trader replied (on 20/02/2020)
Hi Joyce, thank you for your comments - we do place a large emphasis on cleanliness and we are therefore very pleased that we have been able to impress you in this way. We would love to be of service to you again in the future so please don't hesitate to ask if we can help to provide solutions for any of your future projects.
High quality service and product.
Customer Service
Quality
Value
Very helpful and professional sales service. Followed up by an excellent fitting service. The fitting team prompt tidy and very exact and precise on how they fitted the windows.
Geoff, Herefordshire Posted on 31/01/2020 , work completed 31/01/2020
The trader replied (on 04/02/2020)
Hi Geoff, that's great to hear. We are so pleased that you have been impressed with our service throughout the process.
My review
Customer Service
Quality
Value
Very satisfied with the work.
Posted on 29/01/2020 , work completed 29/01/2020
The trader replied (on 04/02/2020)
Thank you for your review. We are delighted to have been of service.
Excellent.
Customer Service
Quality
Value
I can only say from visiting showroom to installing and completion - one word excellent.
Anthony John, West Midlands Posted on 21/01/2020 , work completed 21/01/2020
The trader replied (on 23/01/2020)
Hi Anthony, thank you for submitting your review. We are very grateful that you chose us to work on your property.
Highly recommended.
Customer Service
Quality
Value
Finesse installed new windows and doors. Very pleased with the product. The fitters, Chris and Mike were the ultimate professionals - efficient, helpful, polite and always willing to go the extra mile to ensure customer satisfaction. The job was completed within the specified time frame.
Posted on 20/01/2020 , work completed 20/01/2020
The trader replied (on 30/01/2020)
Thank you very much for your kind words - our installers were thrilled to receive your feedback and they thoroughly enjoyed working on your property.
Lucky potluck
Customer Service
Quality
Value
My choosing Finesse was 100% pot luck. My wife wanted a new door fitting to the porch. I looked on the internet saw Finesses web site and decided to give them a ring.the best decision I have made in a long time. All appoints were kept and the work carried out far better than expected. Rubbish removed and work area vacuumed. The fitter worked non stop till the job was finished and he is credit to the company. I would not hesitate to use this company again as long as their fitters are all as good as the one who fitted the door.
Customer in Worcestershire Posted on 15/01/2020 , work completed 14/01/2020
The trader replied (on 17/01/2020)
Well thank you for your lovely review. We will make sure we let our installer know how happy you are - it will make his day:) Thanks again for choosing us we really appreciate your business and we would love to work for you again one day.
Great work and attention to details
Customer Service
Quality
Value
Finesse Windows carried out a recent work at my property regarding changing a door. The end to end experience has been seamless and I was extremely pleased by the overall work. Great attention to details from Dean who came for the quote and Vishal who carried out the work in a really meticulous and tidy way. I would definitely recommend them. Thank you again
Customer in West Midlands Posted on 17/12/2019 , work completed 04/12/2019
The trader replied (on 19/12/2019)
Hello and thank you for your review. It's been a real pleasure to work for you and we would love to be of assistance again in the future for your next project. Thank you for taking the time to let us know about your experience.
Quality Company
Customer Service
Quality
Value
We have used Finesse on various occasions, garage door, new windows and have just had a new conservatory roof and have always had quality work done. The sales staff are never 'pushy', offer some good advice and the quotes are always reasonable. The fitters are friendly, efficient and are always exceptionally tidy, cleaning up thoroughly afterwards. When we had a small problem following our recent job, the service man was out with us within 30 minutes of my phone call. That is service!
Fiona in West Midlands Posted on 26/10/2019 , work completed 17/09/2019
The trader replied (on 01/11/2019)
Hi Fiona, thank you for sharing your experience. We always try to exceed expectations so we are very pleased that you have been impressed with us yet again. Thank you once again for your valued business.
Fantastic company to deal with!
Had five new windows fitted on the 27/9/19. All I can say is I am one happy customer. Dealing with finesse windows from start to finish, has been a fantastic experience. I would like to say a big thank you to the fitters, Jez and Will, who were two outstanding fine, young gentleman. I found them to be hardworking, honest and trustworthy, everything you hope and wish for in good and decent tradesmen. When the works were completed, Jez and Will, left my home immaculately clean. I would have no hesitation in recommending finesse windows, to family and friends 100%.
Lynne in West Midlands Posted on 30/09/2019 (Reviewer did not use service)
The trader replied (on 21/10/2019)
Hi Lynne, thank you for your very kind words. We will let the installers know how how pleased you are with their service. Thank you for your valued business.
Excellent quality product.
Customer Service
Quality
Value
We decided to replace an old and rusting up and over garage door with an opening one. We chose Finesse based on the product, reviews, and the Which Trusted Trader seal of approval. A general assessment and measure up was done, and a price quoted at the same time. A surveyor came later to take detailed measurements, paperwork duly arrived and was signed, and a deposit taken. We then waited about 5-6 weeks for the fitting. This was done by 2 very pleasant men, who came at the agreed time, took out the old door and fitted the new one, all with minimal fuss, and little or no mess in about 2 hours. The whole process was a positive experience. Everything was done to an agreed schedule, and (apart from having to pay the bill) was painless! We have already recommended them to someone we know. A Company to be applauded, both for quality and service!
Lynn, Worcestershire Posted on 14/08/2019 , work completed 12/07/2019
The trader replied (on 18/08/2019)
Hi Lynn, we really appreciate you taking the time to give us your positive feedback on your experience with us. We are very pleased to have been able to undertake this work for you and thank you for recommending us to your contacts. Best regards.
TOP NOTCH LOCAL COMPANY
Customer Service
Quality
Value
We needed an old window replacing. Much preferring word-of-mouth, we asked our friends, one of whom recommended Finesse Windows of Kings Norton. Everything went like clockwork - the sales person arrived on time on the right day, followed by the surveyor a few days later and then, almost before I knew it, the fitters came. Nothing was too much trouble for them including moving some cases of wine out of the way. Two hours later - job done. And they cleaned and cleared up before leaving. And moved the wine back! Not the cheapest, but Top Notch!
Customer in Worcestershire Posted on 04/08/2019 , work completed 02/08/2019
The trader replied (on 18/08/2019)
Thank you for this great review. The majority of our work every year comes from happy customers recommending us to their friends and family. We are delighted to have been of service.
Great company
Customer Service
Quality
Value
Great service, no pushy salesmen, just a conscientious designer who listened to my needs rather than telling me what I need which another company tried to do. Fitters were friendly and efficient, replacement windows and 2 sets of bi-fold doors neatly fitted and finished to a high standard at a very competitive price. I'd definitely recommend this firm and will be using them when we get the next stage of renovations done.
Customer in Warwickshire Posted on 17/07/2019 , work completed 07/06/2019
The trader replied (on 22/07/2019)
Thank you for highlighting the nature of the 'design phase' of our process - as you rightly say, our only intention when we first meet you is to understand your needs. Once we have done this we are able to propose a solution which you are then free to consider at your leisure. We really appreciate your business and it's been a pleasure to work for you.
Excellent experience
Customer Service
Quality
Value
The thought of having builders around your house for a few weeks can be worrying. However, our experience with Finesse Windows and the construction of our Conservatory was excellent. The workmen arrived when they said they would, were always attentive and did a great job. As with all things there were a couple of hiccups, but the important thing is that these minor problems were sorted extremely quickly with no complaints. We felt they were there to make sure we were happy with the end result. Thank you Finesse, when the need arises we will definitely use you again.
Customer in West Midlands Posted on 17/07/2019 , work completed 12/07/2019
The trader replied (on 22/07/2019)
Thank you for your review. We are so pleased that you have enjoyed your experience with us. We are always mindful that the way we conduct ourselves in your home is just as important as the quality of the finished product we provide - therefore we are especially pleased that you have fount it to be an enjoyable experience.
Patio Doors
Customer Service
Quality
Value
We had to replace unsatisfactory bi-fold patio doors. Finesse were very good, it took half a day. The fitters were excellent and cleared up everything. There is now a much better outlook onto our garden.
Customer in West Midlands Posted on 17/07/2019 , work completed 02/07/2019
The trader replied (on 18/07/2019)
We are delighted to have been of service - thank you for your much appreciated business. Enjoy your beautiful new view!
Excellent service and quality product
Customer Service
Quality
Value
Very pleased with the whole experience from quote to finished job, top quality windows and back door, fitters very friendly and very tidy, we would highly recommend Finesse Windows.
Customer in Worcestershire Posted on 05/07/2019 , work completed 13/06/2019
The trader replied (on 05/07/2019)
Thank you for this review. Being tidy and friendly is a hugely important part of the service we provide. We appreciate your kind words.
Professional.
Customer Service
Quality
Value
Had a new door and had Finesse again. They mad a good job of the windows 4 yrs. ago.
Mavis, West Midlands Posted on 27/06/2019 , work completed 27/06/2019
The trader replied (on 12/07/2019)
Hi Mavis, thank you for your loyalty in coming back to us again. We are so pleased that you are happy with your new door as well. Best regards.
Fantastic Local Company
Customer Service
Quality
Value
I'd used Finesse a long time back and have to be honest i had completely forgot about them when i needed a custom sized replacement door for my garage. I had rang around other door companies before i remembered i had used them in the past. From the initial conversation to the sales representative coming out to discuss my requirements to the installation of the door, i have to say i am really pleased with the results. The brick work wasn't great but they have used a PVC fascia which has dramatically improved the appearance of the brick work. I am over the moon with the results and feel it was worth every penny. Many Thanks to all the team at Finesse, i would definitely recommend this company to anyone looking to carry out home improvements.
Customer in West Midlands Posted on 24/06/2019 , work completed 13/06/2019
The trader replied (on 18/07/2019)
We are so happy that you remembered us from all those years ago! Thank you for asking us to help with this project - we are delighted to have been of assistance again & we hope to be able to help you again in the future.......
Exceptional!
Customer Service
Quality
Value
Cannot fault the service received from start to finish. Extremely helpful during the planning process, smooth and hassle free. Work crew were very polite, tidy and helpful throughout - a great team! Work was completed to spec, on time and to budget. So pleased with the conservatory and would highly recommend. Do not go anywhere else! A very big thank you to Finesse.
Customer in West Midlands Posted on 22/06/2019 , work completed 07/06/2019
The trader replied (on 27/06/2019)
Thank you for your review and most importantly for your valued business. We really enjoyed working on this project for you and we are extremely pleased that you love the result. Building a conservatory really is a team effort and our staff are experts at bringing projects like yours together to your specified timescales and budget. Thanks again - we hope to be of service to you again soon.
Beautiful new windows
Customer Service
Quality
Value
We are delighted with our new windows. They look so lovely and are very high quality - sturdy and substantial. We have been really happy with all aspects of customer service. Everyone turned up when they said they would, were flexible with dates to accommodate us and were friendly and professional - designer, surveyor, scaffolders, fitters. The fitting was amazing - not even any touching up required around the new windows. There is a really small problem with one of the panes of glass (some marks that won't come off) but we phoned Finesse and they are replacing with it without any fuss - excellent customer service. Thank you to everyone at Finesse - we are very happy customers and I smile every time I look at my new windows.
Customer in West Midlands Posted on 11/06/2019 , work completed 31/05/2019
The trader replied (on 19/06/2019)
Hello and thank you for your kind words. We love it that you smile every time you look at your new windows:)
Reliable efficient firm
Customer Service
Quality
Value
I had used this company before and didn't hesitate to go back to them when I needed three very old UVPC windows replacing which had not originally been installed by them. That was only because I hadn't heard of them then. I would use them every time and highly recommend them to others for their customer relations and their efficiency. I was stunned by the speed the work was carried out. I had a preliminary visit from a really friendly designer who had remembered me from the last job that had been carried out and in two weeks the job had been completed to my satisfaction! Everybody I dealt with was polite, friendly, prompt and efficient. The workmanship of the installers appears to have been excellent and I find it incredible that they can just pop out old windows and insert new ones without any need for me to do any touching up or redecorating after they have been.
Lynne Posted on 10/06/2019 , work completed 03/06/2019
The trader replied (on 10/06/2019)
Hi Lynne, thank you for your kind words. We do pride ourselves on our ability to cause as little disruption as possible to your home. One of the reasons we invest in our own factory to make our own products is so that we are able to manufacture efficiently when required to meet your timescales. We are really pleased that you have enjoyed your experience with us and we very much appreciate your repeat custom. Thanks again for trusting us with your business.
Excellent local family-run business offering highest quality products
Customer Service
Quality
Value
Finesse are a company that provide a totally customer-focused service using only the highest quality products. They have just completed a conservatory refurbishment, fitted new guttering and soffits, installed a bespoke porch, replaced two patio doors and new garage doors at our property. Each job has been completed to a very high standard in a timely and efficient manner. These days its refreshing to find a company that actually takes pride in the work that they do and stand behind their promises with a 10-year guarantee. As with all large jobs, sometimes things don't always go quite as expected but Finesse went out of their way to make sure that these were sorted without any headaches for me and my family. They also tidied up after each job very thoroughly. The personal touch is what sets this company apart from others. We couldn't be more pleased with the results. Special shout out to all of the lads who helped on the various jobs - Ray, Matt, Darren, Kent, Jez, Will, Nigel and Ian. I have no hesitiation in recommending this highly professional company and I am now saving up the pennies to have them back again next year to do some more work for us. Great work guys - thanks.
Customer in Birmingham Posted on 05/06/2019 , work completed 05/06/2019
The trader replied (on 06/06/2019)
Hello & thank you for your review. It was a real pleasure working on your project and every one of our installers has commented how much they enjoyed working for you - so thank you for making it a pleasure for us as well! We would be honoured to have the opportunity to carry out more work for you in the future so please do get in touch as and when you need our help. Thanks again - we really appreciate your business.
Second to none
Customer Service
Quality
Value
Having already had a front door off finesse, being extremely pleased I had no hesitation to have them replace the orangery roof in the kitchen. The old roof which had been fitted by an other company was leaking, and I was at my wits end trying to get it fixed. When I asked finesse if they would mind having a look they did so and informed me of the problem, they did try to help to fix it without having to have a total replacement (which shows what an honest and great company they are), however a full roof was needed. From start to finish the professionalism was second to none, all the staff from sales to fitting , reception and the factory guys are just so friendly and their knowledge is amazing. My new roof is now on, the mess the previous people made has been rectified and i can tell the difference straight away. I cannot recommend these guys enough.
Customer in Worcestershire Posted on 28/05/2019 , work completed 15/05/2019
The trader replied (on 30/05/2019)
Hello and thank you for your feedback. We live for comments like this. You have perfectly summed up everything that we strive to achieve on every job. Friendly, expert advice. Professional manufacture and installation teams. Transforming our client's homes and solving their problems in a way that only we can with our own unique brand of customer care. Thank you for giving us the opportunity to carry out this work for you.
Professional, reliable and fantastic quality
Customer Service
Quality
Value
We recently had to adapt our bathroom into a wet room for our severely disabled daughter. Finesse were recommended by a friend and from start to finish their professionalism, project management and care was impeccable. We had a new bathroom window from Finesse, which has helped to transform the bathroom to help suit our daughters needs. The project was completed very quickly and with minimal disruption. During the project, I spoke with different members of the Finesse team who were able to respond to our questions immediately and helped to reassure me that the project would not impact on our daughters routine. We are more than pleased with the quality of our new window and the follow up aftercare and cannot thank the team enough for their consideration throughout the project. I would highly recommend Finesse to anyone looking to make home improvements.
Customer in West Midlands Posted on 15/05/2019 , work completed 15/03/2019
The trader replied (on 16/05/2019)
Hi and thank you for your kind words. We are so proud to have been involved in this project for you. We hope to be of service in the future should you ever need our help again. In the meantime - thank you for your valued business and best wishes to you and your family.
Period house new windows
Customer Service
Quality
Value
From the very outset of the enquiry to fitting of numerous windows, the service was excellent. All aspects from advice, sales, surveying through to fitting were seamless and communication was good on every level. The fitters were thoughtful, tidy and polite. We are really pleased with the product and would not hesitate in recommending this company.
Customer in Worcestershire Posted on 14/05/2019 , work completed 03/05/2019
The trader replied (on 15/05/2019)
Thank you for your your review - we will certainly pass on your kind words to all of the team that were involved in your project. It's a real privilige to be able to work on properties such as yours where every detail is crucial to ensure we achieved as close a match as possible to your original windows. We find that the time we take in the design phase of the windows makes all the difference to the finished installation and we are so pleased that you are happy with the finished result in your lovely period home.
Highest quality windows and service
Customer Service
Quality
Value
Finesse replaced a rotten timber framed window and door at the rear of our house with a lovely UPVC-framed fitting. Communication was clear, the surveyor was knowledgeable and helpful and we were offered a choice of styles. The job was completed quickly. The fitters were polite, tidy and did a fantastic job. The new door has enhanced our house. I would have no hesitation in recommending Finesse.
Customer in West Midlands Posted on 14/05/2019 , work completed 17/04/2019
The trader replied (on 15/05/2019)
Thank you for your kind words. We are very pleased to have been able to work on this project for you. It's amazing to see how the change from a single door to a double (French door) has made such a huge difference to your home. Thank you again for inviting us to work on this project for you - and please do get in touch if we can be of service in the future as you develop your lovely home further.
Amazing attention to detail and unparalleled service!
Customer Service
Quality
Value
Finesse Windows have been amazing to deal with from start to finish. We have a property built in 1880 that had beautiful original window designs but they were cracked, painted shut, had secondary glazing and it was time to get them all looking good and working again. My only stipulation was to replicate the original windows and Finesse did a fantastic job - we have had so many compliments about the finished installation. After living with the windows for a few weeks we realised one was sticking slightly when we opened it and the furniture on another was white instead of black. When I contacted Finesse they got me booked in right away and everything was sorted out impeccably. All the staff we have dealt with have been very professional and what could have been quite a disruptive experience within the house has actually been a pleasure. Thank you Finesse!
Customer in Worcestershire Posted on 14/05/2019 , work completed 14/05/2019
The trader replied (on 16/05/2019)
Wow, thank you so much for your amazing review. We really loved working with you on your project. We agree that results are stunning and we are so grateful for the faith you showed us in awarding us this work. It's extremely satisfying for us to know that you are delighted not only with our products - but also with the way in which we go about our work. We always aim to cause as little disruption as possible, appreciating that it's our job to ensure you remain as comfortable as possible in your home whilst we are working. Thank you again and we hope you continue to enjoy and benefit from your lovely windows for many decades to come.
Catalogue of errors and not a care!
Customer Service
Quality
Value
Came to fit bathroom window on 11/4/19. Wrong measurements had been taken! Once frame had been re-made it was fitted on 18/4/19. This time one of the glass units had been damaged. I called Finesse and spoke to someone to complain that this was not going well. He apologised but basically said there was nothing he could do. Again we had to wait in on 30/4/19 for the new unit to be fitted. We received no formal apology, and after being good customers of Finesse for 15 years we expected better. No attempt has been made to make us feel better about this and I am furious at having to wait in on four separate occasions when twice should have sufficed (once for measuring and once for fitting). We hoped we would receive either a letter or even a small discount by way of apology, but nothing was forthcoming, just a statement to be paid. It was a catalogue of errors that Finesse do not care about making us feel better about. We will never use them again!
Customer in West Midlands Posted on 13/05/2019 , work completed 30/04/2019
The trader replied (on 14/05/2019)
Thank you for your review. We are very sorry for the upset caused by our error. Unfortunately we cannot guarantee that we will always get everything right first time every time, but we do 100% guarantee that given the chance we will always rectify any error, as we have done in this case too. As you stated we did apologise by telephone, we did also visit your home after the original installation to apologise in person and to provide you with a gift bag as we do with all our valued customers. We genuinely do care about your experience with us and we are devastated to hear that despite our best intentions we have upset you as a loyal customer who has been with us for 15 years. We do acknowledge your comments and understand your frustrations but we hope that you can see that we have been proactive in re-making and re-fitting your window in a week; furthermore, all remedials have been undertaken at times to suit your needs - as per all our appointments we do not ask clients to wait in all day, or even for half days for us to arrive - we work to your exact timescales rather than ours, as we have done in this case too. We do hope that during the ten year guarantee period for this latest installation and furthermore for the guarantee period for your other installations we can win back some of the faith that we have obviously lost during this latest installation. Assuring you of our best attention at all times.
New door and windows
Customer Service
Quality
Value
We had a new front door and windows fitted over a couple of days, the job right from the word go, to the job finish, everyone was excellent. With a special word for the fitters, there was no damage to existing decor, and nothing was too much trouble for them. Really well done.
Customer in West Midlands Posted on 04/05/2019 , work completed 08/04/2019
The trader replied (on 07/05/2019)
Thank you for taking the time to leave this lovely testimonial. We really appreciate it. We will pass on your kind comments to our installation team.
Very happy
Customer Service
Quality
Value
We have used Finesse before & that's why we went back to them to replace a rear upstairs bedroom window. You can rely on them to give good quality windows & service is excellent from start to finish. You may pay a little bit more than some other companies, but you only get what you pay for.
Debra, West Midlands Posted on 29/04/2019 , work completed 29/04/2019
The trader replied (on 22/05/2019)
Hi Debra, thank you for your kind comments. We do strive to deliver real value for money so it's very satisfying for us to hear that you appreciate our complete service. Thank you for your repeat business - we really appreciate your loyalty.
Prompt, professional and tidy
Customer Service
Quality
Value
Garage door fitted to my satisfaction and provides a very satisfactory finish to the front elevation on the house. Customer need to ensure that details related to security alarms and temporary, advertising signs are agreed in full before the contract is signed.
Royston, West Midlands Posted on 19/04/2019 , work completed 19/04/2019
The trader replied (on 14/05/2019)
Hi Royston, thank you for sharing your experience with our company - we greatly value your feedback. We have very much enjoyed working with you on this project
Excellent and friendly staff
Customer Service
Quality
Value
I actually enjoyed the two whole days (plus half of a third day) I felt I could go in and out of my house while the boys were working. The attitude of the office staff was also friendly and efficient. The boys made a good job of clearing up. One aspect I thought slightly unreasonable was the necessity to pay extra (the firm did reduce the cost for me) for someone to replace my blinds. Had this been included in the original cost I probably wouldn't even have thought about it!
Diane, West Midlands Posted on 18/04/2019 , work completed 18/04/2019
The trader replied (on 14/05/2019)
Hi Diane, thank you for taking the time to write this review and for giving us your invaluable feedback. We are so pleased that we were able to make this an enjoyable experience for you. We will be sure to let the installation hear your kind words too.
Excellent Service
Customer Service
Quality
Value
All our double glazing and soffits have been replaced by Finesse, we choose this company, you request a quote and there is no pressure to carry out the work until you are ready, fitting was done within three weeks of order being placed. The product is of high quality and the service is excellent. Highly recommend this company.
Customer in West Midlands Posted on 16/04/2019 , work completed 05/04/2019
The trader replied (on 29/04/2019)
Thank you for your wonderful review. All of our team understands that we are there primarily to listen to your requirements and then to design a solution to suit you and your home. Our aim is purely to advise and to leave you with a quoation for your consideration. We are delighted to hear that you appreciate our 'no pressure' approach - it's one of our most important guiding principles.
First time user and so pleased with the result. Will have them in future for other windows and doors.
Customer Service
Quality
Value
From the first call I made to make the enquiry and arrange for someone to call and give me a quote (Ray), the surveyor coming to make the final appraisal and then the fitting team, everyone was absolutely professional and gave an air of expertise, never keeping me waiting. I was only having one window replaced but was treated as a valued customer. The fitting team, three people led by Michael, far exceeded what I was expecting by the work they produced. There was no mess, everything moved out of the way and the carpet was covered. The old window removed and the surround cleared and tidied before the new one fitted. The result it excellent, I couldn't have wished for more. I have no hesitation in recommending them and using them again for my other windows and doors.
Customer in West Midlands Posted on 15/04/2019 , work completed 11/04/2019
The trader replied (on 18/04/2019)
Thank you for this wonderful review which typifies everything we aim to achieve on every contract we undertake.
Brilliant as always
Customer Service
Quality
Value
We have used Finesse before. The quality is always good. The workers done an excellent job on our front porch. It was started and finished when they said it would be. Happy customers.
Anita, West Midlands Posted on 08/04/2019 , work completed 08/04/2019
The trader replied (on 01/05/2019)
Hi Anita, thank you for your much-valued repeat business. It's because of great, loyal customers like yourself that we've been so successful for so many decades and we very much appreciate your continued faith in our business. Thanks again and we do hope to be of service for many more decades to come!
Prompt and professional
Customer Service
Quality
Value
Finesse Windows have now completed all doors, windows, fascia's on our bungalow to our complete satisfaction. We have no hesitation in recommending them. Their work is of a high standard.
Leonard, West Midlands Posted on 05/04/2019 , work completed 05/04/2019
The trader replied (on 03/05/2019)
Hi Leonard, Thank you for your comment - we are very pleased that you are happy with our work
A professional company.
Customer Service
Quality
Value
All as promised. Work was to a very high standard and the company was a pleasure to deal with.
Stuart, Worcestershire Posted on 01/04/2019 , work completed 01/04/2019
The trader replied (on 03/05/2019)
Hi Stuart, thank-you for being such a pleasure to work for! We hope to be of service again in the future.
Great customer service
Customer Service
Quality
Value
We had two windows replaced , from a previous supplier, that had misted, lounge window no problem, the kitchen door window had a flaw , called customer service, they arranged a replacement , that was also flawed , in the end it was sorted , no fault on Finesses side it was due to glass manufacturer. Customer service exceptional, Two fitters arrived at the time stated, Very efficient company to be highly recommended, Would not hesitate to use them again. Malcolm Butler
Customer in West Midlands Posted on 22/02/2019 , work completed 19/02/2019
The trader replied (on 27/02/2019)
Hi Malcolm, thank you for review - we are very pleased to have been of service
Knowledgable skilled and professional
Customer Service
Quality
Value
Excellent overall experience. Pleased with the standard of work and the 'finish'. Skilled workman who were always polite and took the time to answer my questions, worked to timeline. I would certainly use them again and recommend the company to others, most impressed.
Flavia, West Midlands Posted on 18/02/2019 , work completed 18/02/2019
The trader replied (on 22/05/2019)
Hi Flavia. Thank you for your kind comments which we will certainly pass on to the installation team. Our skilled fitters appreciate that one of their objectives is to ensure that our customers are kept informed along the way and that your experience is our main priority. Thanks again. We hope to be of further service soon.
My review
Customer Service
Quality
Value
Excellent work.
Dave, West Midlands Posted on 15/02/2019 , work completed 15/02/2019
The trader replied (on 02/04/2019)
Thank you for your review - we appreciate your valued business
Excellent service
Customer Service
Quality
Value
Large lounge window replaced. First class product in efficiency & looks. From receipt of quote to installation & follow up, the service was excellent. Would recommend Finesse.
Jill, West Midlands Posted on 14/02/2019 , work completed 14/02/2019
The trader replied (on 09/04/2019)
Hi Jill, we are so pleased that you have been impressed with our service throughout. Thank you for your order. We appreciate it.
Great service and product
Customer Service
Quality
Value
Finesse replaced all the windows in our house (19 windows) and our porch. All completed to time (took a week to complete - ran behind a little on the way, but Finesse sent more fitters out so as not to delay, which was great) and to the agreed cost. Number of things have made Finesse stand out: - local smaller business - nice to be able to support a local company. - environmental aspects - the windows are A class eco rating (and have made a massive difference to the warmth of the house already) - security - excellent locks on the doors (porch and patio) - Ultion into snap, which was standard and very impressed. - feature window - we asked Finesse to produce a leaded window for our landing window based on a design i provided - great work, exactly what 'd asked for and looks excellent. - sales - no pressure and really helpful in adjusting the quote as we went through (i made a lot of changes and were very patient and helpful). Can also go and look at the windows being made on site if want to (we didn't but nice to have the offer). - Fitting - great experience, the lead fitter (Chris) was great, kept me up to date with how progress was going and asked questions to make sure we were getting exactly what we wanted (for example, we didn't want plastic strips round the windows, so Chris kept these off and made good the plaster work). Was really surprised how little damage to the old plaster etc from taking old windows out - they took care and could tell with the output.
Customer in West Midlands Posted on 12/02/2019 , work completed 03/02/2019
The trader replied (on 15/02/2019)
Thank you for this comprehensive review. We are really grateful that you have taken the time to go through each aspect of the work. We will be sure to pass on your kind comments to Chris who will be thrilled with your feedback - thank you again.
Excellent Company
Customer Service
Quality
Value
We have just had our patio door replaced with a large window. It looks fabulous! We are thrilled with the results. The fitter, Visual, was excellent. He made sure that every detail was perfect. He worked very quickly and efficiently and ensured that everywhere was left clean and tidy. I highly recommend this company and I would certainly use them again.
Customer in West Midlands Posted on 08/02/2019 , work completed 08/02/2019
The trader replied (on 19/02/2019)
Thank you for your kind comments - we will be sure to pass on your appreciation to our installer. Thanks again for your valued business.
Excellence in Glass
Customer Service
Quality
Value
Superb service from a trusted installer. From the first visit by the estimator to the final installation Finesse created confidence and displayed professionalism. Nothing was too much much trouble and even after installation they returned to check all was well and brought tokens of appreciation for the business. Highly recommended for real customer-focussed attention and excellent value for money.
Customer in West Midlands Posted on 06/02/2019 , work completed 30/01/2019
The trader replied (on 15/02/2019)
Hello - we are so happy that you are pleased with our service. We strive to deliver real value for money in a very unique way and we are delighted that you have given us the opportunity to do this for you.
excellent
Customer Service
Quality
Value
Finesse Windows fitted 49 windows and doors for me in November 2018. From sales to installation to aftercare I can not fault them. Dean the salesman was lovely and helpful, not pushy at all. Installation took 3 weeks . The fitters were amazing. Very respectful and cleaned up after themselves. Nothing was too much trouble for them. They had a hard job taking out my old steal windows with individual lead pieces. There are a lot of window companies out there, I’m so pleased I chose to go with Finesse based on the excellent reviews. They are a family run business with a great ethos. Finesse will be replacing all our office windows in April.
Customer in West Midlands Posted on 31/01/2019 , work completed 30/11/2018
The trader replied (on 15/02/2019)
Thank you for your kind words. We are so pleased that you chose us to carry out your project. We appreciate there is lots of competition as you say but we know that nobody else can match our amazing staff! We are very fortunate to have them. Please don't hesitate to get in touch when you are ready for your next phase to be completed.
Happy with our doors
Customer Service
Quality
Value
Finesse fitted new front and back doors. We chose them as they gave us most confidence that we would get a high quality product and service, and we weren't disappointed. All staff, from sales and measuring to fitting and reception were courteous and professional. The fitter cleaned up carefully when finished. A slight problem with the fit of the front door, noticed later, was fixed promptly. Overall we're a happy customer.
Customer in Worcestershire Posted on 23/01/2019 , work completed 11/01/2019
The trader replied (on 15/02/2019)
Thank you for giving us the opportunity to work on your home - we really appreciate it
Excellent service
Customer Service
Quality
Value
Replacement of old patio windows and doors. Came to do job exactly on time, very professional. Very happy with the product and job. They also replaced a unit in a bow window installed years ago by someone else. They had to re-do that job but there no trouble at all so came when they said they would.
Carl, West Midlands Posted on 18/01/2019 , work completed 18/01/2019
The trader replied (on 26/03/2019)
Hi Carl, thank you for your lovely review. We are very grateful that you chose us to take care of this work for you. Please do get in touch if we can be of further service
Fantastic job.
Customer Service
Quality
Value
Great experience throughout, from the sales to the fitting. The guys fitting were great. We have two dogs and they worked with us to keep them safe.
Thomas, West Midlands Posted on 07/01/2019 , work completed 07/01/2019
The trader replied (on 19/02/2019)
Hi Thomas - we always do our best to work around / alongside our customer's pets - it's very much part of the service! Thanks for giving us the opportunity to work on your home.
Quality and professionalism
Customer Service
Quality
Value
We had a conservatory built. Each team arrived when they said they would. Worked with expertise and openness. Office staff were always available for queries and always returned with an answer. A quality job all round, one week less than the estimate. All at a price fractional of another local quote.
Alan, West Midlands Posted on 06/12/2018 , work completed 06/12/2018
The trader replied (on 15/02/2019)
Hi Alan, thank you for your review. We are honoured to have been chosen to fulfill this project for you. We hope to be of service to you again in the future.
Great quality of work, excellent fitters, transformed our house!
Customer Service
Quality
Value
We've had the roofline replaced, all new windows and doors, and had the conservatory replaced. I can definitely recommend the dark grey, it has completely transformed the look of our house. We've known of Finesse for a number of years now, and only considered them for our order knowing of the quality and security benefits of the product to be fitted, the level of detail they place on getting your order right and to the standard you want, along with the unrivaled commitment to service from order to fitting to final check. When the original survey was completed, even though we were having our conservatory replaced, keeping the original base, Andy still offered some suggestions to alter the design that would enhance the overall look to what we originally had. Once the fitting had finished, we were shown around by the lead fitter to make sure everything was to the standard we expected. But even before we started he did mention two panes of glass had small scratches on them, and these were replaced within a few days - there's upfront honesty for you! I expected this of Finesse anyway, but it was comforting to experience the quality of the fitters and builders during the two weeks they were on site, friendly, careful around our house, and just a really nice bunch of guys. Thank You Andy
Customer in Leicestershire Posted on 27/11/2018 , work completed 05/10/2018
The trader replied (on 15/02/2019)
Hello and thank you for your review. It's feedback like this that we live for! It takes a huge effort from many people within our business to make all of this possible and we will be sure to share your very kind words with all of the teams involved. Thanks again - we really appreciate it.
great work, prompt, very clean
Customer Service
Quality
Value
I would like to thank finesse for a great installation, we were kept informed all through out the job, the salesman was very helpful, we shopped around a bit first to make sure we were getting the best advice and to check how they were on price, but common sense prevailed and decided to go with finesse, our installation went smoothly, the fitter were very clean and tidy, the after sales was great, they were not the cheapest however you do get what you pay for. Many thanks.
Customer in South Yorkshire Posted on 16/11/2018 , work completed 14/11/2018
The trader replied (on 22/11/2018)
Thank you for your review. We really enjoyed working on this project for you. Please don't hesitate to get in touch if we can help again in the future.
Second to none.
Customer Service
Quality
Value
From start to finish Finesse Windows were very professional, extremely friendly and nothing was too much trouble (it took me a long time to make up my mind), they were very patient. I was kept up to date with delivery and fitting date. I love my new door and have received plenty of compliments. I am so grateful to Dave Turner, who recommended Finesse to me.
Nicola, West Midlands Posted on 12/11/2018 , work completed 12/11/2018
The trader replied (on 10/12/2018)
Hi Nicola - what a lovely review! Thank you for taking the time to leave your kind words.
Professional job
Customer Service
Quality
Value
I have used this company over a period of years. From start to finish a most professional job. Fitters most friendly and tidy. Highly recommended.
Michael, West Midlands Posted on 19/09/2018 , work completed 19/09/2018
The trader replied (on 14/11/2018)
Hi Michael, thank you so much for your repeat business - it really is appreciated.
Brilliant job
Customer Service
Quality
Value
Very friendly, great product, great service.
Ian, Worcestershire Posted on 24/08/2018 , work completed 24/08/2018
The trader replied (on 14/11/2018)
Hi Ian, thank you for your review. We would love to be of service again in the future.
Job well done.
Customer Service
Quality
Value
Appreciated the cleaning up at the end.
Thomas, West Midlands Posted on 30/07/2018 , work completed 30/07/2018
The trader replied (on 14/11/2018)
Hi Thomas. Cleaning up is a vital part of the job. We appreciate your feedback. Thank you.
Brilliant job
Customer Service
Quality
Value
First class job all round from sales staff to fitters. Fitters did an excellent job, very clean and very helpful. Would recommend Finesse 100%.
Michael, West Midlands Posted on 12/07/2018 , work completed 12/07/2018
The trader replied (on 20/07/2018)
Hi Michael, Thanks for letting us know about your experience. As you rightly point out - it's a team effort & we appreciate your feedback.
Excellent service.
Customer Service
Quality
Value
I have used this company before. They are professional and friendly. No pressure. Good communications. Staff are very helpful, clean, tidy workmen. Very happy with products. Would certainly use again and highly recommend this local company.
Anita, West Midlands Posted on 12/07/2018 , work completed 12/07/2018
The trader replied (on 20/07/2018)
Hi Anita - thank you for using us again. We are very happy to have been of service.
Excellent Quality and Fantastic Service
Customer Service
Quality
Value
We had 6 new windows plus french doors installed to our community centre. Being in a conservation area we were worried about what we would be allowed. Finesse Windows took all that worry away by designing some fantastic windows that were in keeping with the 1920s building and suitable for the area. The quality of the work and the speed of their installation was excellent and their customer service second to none. We would highly recommend them!
markisgrove Posted on 25/06/2018 , work completed 25/06/2018
The trader replied (on 27/06/2018)
Hi Mark, we really enjoyed working on this project for you. We felt very privileged to be entrusted to carry out this major work on such an important building. Thank you for your lovely words & we hope to be of service to you in the future.
First class job
Customer Service
Quality
Value
We were treated courteously and professionally by the sales representative. We are extremely pleased with the quality of the product and very satisfied with the way in which the windows were installed.
Carole, West Midlands Posted on 18/06/2018 , work completed 18/06/2018
The trader replied (on 01/08/2018)
Hi Carole - thank you for your review. We would love to be of service to you again in the future.
Superb job, professional and prompt
Customer Service
Quality
Value
From start to finish - professional, helpful, nothing too much trouble. Clean and tidy. Excellent job. Good team of workers. Have used Finesse before and have always been very pleased with their work.
Which? Trusted Traders Consumer Posted on 08/06/2018 , work completed 08/06/2018
The trader replied (on 27/06/2018)
Thank you! We really appreciate your review and your much valued repeat business. Please don't hesitate to contact us if we can help you in the future.
Good quality
Customer Service
Quality
Value
Very impressed with the efficient service. Polite and friendly. Good quality door fitted.
Joan, West Midlands Posted on 01/06/2018 , work completed 01/06/2018
The trader replied (on 06/07/2018)
Thank you Joan, we would love to have the opportunity to help you again in the future.
Good work, but strange beginning.
Customer Service
Quality
Value
The work was originally scheduled to start 24/05/18 but I was asked to defer to the 29/05/18. The team consisted of just one man. He did a great job very professional and helpful but as he was on his own it took 3 days instead of 2 to complete the work.
Nigel, West Midlands Posted on 29/05/2018 , work completed 29/05/2018
The trader replied (on 14/06/2018)
Hi Nigel, thank you for your extremely valuable review. We always look to learn from any experiences that haven't gone 100% to plan. We really appreciate you taking the time to let us know & we are glad that you are happy with the final result.
High standard throughout..
Customer Service
Quality
Value
I needed 3 new rear windows and 2 doors on the rear elevation of the property and was recommended to Finesse by a friend who had recently had all of her windows replaced. The job was completed yesterday and I am very satisfied with the standard of workmanship achieved by the 2 tradesmen. They were both friendly and professional, and completed the work with a minimum of fuss. They left the place in a clean and tidy condition. The whole process from point of sale, to survey and completion had been flawless and I would have no hesitation in further recommending Finesse Windows to any potential new customer.
Neil S Posted on 22/05/2018 , work completed 22/05/2018
The trader replied (on 25/05/2018)
Hi Neil, thank you for your feedback. We do continually work hard on our processes to make sure we provide a seamless service to our customers and we are very happy to hear that you are happy with your investment. Please don't hesitate to call if we can be of service in the future.
Happy Redditch Customer
Customer Service
Quality
Value
We had 12 windows fitted, 2 Large 5 sided bays, an oversize patio window and 9 other windows. We were very pleased with the quality and finish of the windows. The fitters, Jez and Will, were with us for 5 days. They were friendly, efficient and checked at all times that we were happy with what they were doing. We assumed we would have to decorate all of the rooms straight after but in fact we wont have to rush to do any remedial work inside. Couldn't have wished for a better experience. Would highly recommend Finesse to anyone and we were happy that the workmanship followed true to form from the reviews we had read when choosing Finesse to install our windows.
Happy Redditch Customer Posted on 07/05/2018 , work completed 07/05/2018
The trader replied (on 18/05/2018)
Thank you for this excellent review. We are very proud to have been given the opportunity to fulfill this project for you and we would be delighted to work for you again in the future.
Excellent Throughout!
Customer Service
Quality
Value
From the initial - honest - quote down to the brilliant work on the day. Cannot fault it!
David, West Midlands Posted on 03/05/2018 , work completed 03/05/2018
The trader replied (on 17/05/2018)
Hi David, we believe in honesty and transparency, thank you for your lovely words - much appreciated.
Money well spent
Customer Service
Quality
Value
The windows have improved our home immensely, not only by adding more kerb appeal, but also by keeping more warmth inside and more noise out. The staff from start to finish have been friendly, helpful and professional. The job was done to a high quality. I would certainly recommend them to others and would use them again in the future.
A, West Midlands Posted on 02/05/2018 , work completed 02/05/2018
The trader replied (on 23/05/2018)
Thank you for this review - we always strive to improve our client's homes by adding or particular brand of comfort & style so it's very satisfying for us to hear your feedback. Thanks again for trusting us with your valued order.
Efficient And Professional
Customer Service
Quality
Value
Nat and Will arrived promptly and worked fast in awful weather conditions. They were pleasant and polite and very thorough. We were very pleased with the service.
Jean, West Midlands Posted on 02/05/2018 , work completed 02/05/2018
The trader replied (on 17/05/2018)
Hi Jean, thank you for letting us know - I'll be sure to pass on your kind words to our installers who will be very proud to read your review.
First class
Customer Service
Quality
Value
No complaints whatsoever, first class job. Very satisfied.
Ken, West Midlands Posted on 20/04/2018 , work completed 20/04/2018
The trader replied (on 17/05/2018)
Hi Ken, thank you for your order and your feedback. We hope to see you again.
Perfection - again.
Customer Service
Quality
Value
Fitter worked alone, but to high standard, polite and trustworthy. Left everywhere clean & tidy. So pleased with work. Will definitely use again.
Ann-Marie, West Midlands Posted on 20/04/2018 , work completed 20/04/2018
The trader replied (on 01/05/2018)
Hi Ann-Marie. We would love to work for you again in the future - please don't hesitate to call if we can be of service and thank you again for your order.
Fantastic work
Customer Service
Quality
Value
Really flexible & helpful. All work staff are great, tidy, happy, clean & hard working. Great customer service on a few 'snags'. 100% recommend.
Steven, Worcestershire Posted on 17/04/2018 , work completed 17/04/2018
The trader replied (on 15/04/2019)
Hi Steven, that's brilliant feedback - thank you for taking the time to share your experience with us.
Excellent job
Customer Service
Quality
Value
From the initial survey to completion of job extremely professional. All work was carried out to the highest level , great workers and when they left I had a lovely clean house with a great new look. Couldn't be more pleased.
Eileen, West Midlands Posted on 12/04/2018 , work completed 12/04/2018
The trader replied (on 17/05/2018)
Hi Eileen, 'cleanliness is next to godliness' afterall:) Thank you for your review and for your much valued order.
Happy Redditch customer
Customer Service
Quality
Value
Excellent product, brilliant fitting team, great after service, highly recommend.
Roy, Worcestershire Posted on 09/04/2018 , work completed 09/04/2018
The trader replied (on 17/05/2018)
Hello Roy, we do pride ourselves on our aftercare just as much as we do pride ourselves on the quality of our product and installation so it means a lot to us that you've mentioned this. Thank you for your review.
Outstanding
Customer Service
Quality
Value
From the salesman to the finish, nothing was too much trouble for this company, attention to detail, care and craftsmanship was paramount. Delighted with the finish. This was repeat business as we had used this company before and would definitely use them again. Would highly recommend.
Mark, West Midlands Posted on 29/03/2018 , work completed 29/03/2018
The trader replied (on 16/04/2018)
Hi Mark, thank you for your much valued repeat business - we really appreciate it.
Prompt and professional
Customer Service
Quality
Value
Was very pleased with service received. Men were polite and very hardworking. Will definitely be using them again.
Sylvia, West Midlands Posted on 28/03/2018 , work completed 28/03/2018
The trader replied (on 26/04/2018)
Hi Sylvia - we look forward to assisting you again in the years to come!
High Quality
Customer Service
Quality
Value
Kept to appointment times, product high quality, value for money, fitters very respectful to our property at all times.
David, West Midlands Posted on 26/03/2018 , work completed 26/03/2018
The trader replied (on 16/04/2018)
Hi David, thank you for this review. We are always extremely careful to make sure we respect our customer's homes as if it were our own. Very happy to have been of service - thanks for your valued order.
My review
Customer Service
Quality
Value
Our experience with Finesse was excellent from start to finish. Those we came into contact with were friendly and professional. The fitters were great and kept mess etc to a minimum and tidied up after themselves all the time. Would recommend them to anyone!
Fiona, West Midlands Posted on 23/03/2018 , work completed 23/03/2018
The trader replied (on 12/04/2018)
Hi Fiona, thank you for your feedback. We really appreciate it and we would love to be of service to you again in the future. Best regards.
Fantastic service
Customer Service
Quality
Value
Very impressed, from start to finish has been professional and efficient. Nothing too much trouble. Always ensured I was happy with everything, went above and beyond for me to ensure end result was perfect. Wouldn't hesitate to recommend to everyone.
Teresa, West Midlands Posted on 19/03/2018 , work completed 19/03/2018
The trader replied (on 12/04/2018)
Hi Teresa, we really enjoyed working on your property, the transformation was amazing and we wanted to thank you for giving us the opportunity to fulfill this project for you. Thanks again!
Amazing service - 1st class
Customer Service
Quality
Value
From the very start of the process of choosing windows through to install, the service has been 1st class. A fantastic team who ensured we were looked after from day 1 - end.
Paul, Worcestershire Posted on 13/03/2018 , work completed 13/03/2018
The trader replied (on 23/03/2018)
Hi Paul, thank you for your much valued business - we are very proud to have been selected to carry out this work for you.
True professionals shine through
Customer Service
Quality
Value
Finesse Windows installed three windows with their shield glass on Monday 12th March and were constant professionals throughout the install. The fitters Jez & Will were easily approachable and careful yet detailed in their manner. We are thoroughly impressed with the Windows and would highly recommend their craftmanship & finish.
Kristopher, West Midlands Posted on 12/03/2018 , work completed 12/03/2018
The trader replied (on 23/03/2018)
Hi Kristopher - we are very happy that you have been impressed with our products and service. I have passed on your kind words to our installation team who will be delighted to receive your feedback.
5 star excellence
Customer Service
Quality
Value
The whole experience from sales to fitting was excellent. The fitters Jez, Will, Chris, Ian, Robbie and John are superb. Friendly, professional and go the extra mile. Cannot rate and recommend highly enough.
Claire, Warwickshire Posted on 05/03/2018 , work completed 05/03/2018
The trader replied (on 27/03/2018)
Hi Claire, thank you for your wonderful feedback - I'll be sure to pass on your comments to our installers.
Faultless Service
Customer Service
Quality
Value
Manufactured and installed a bespoke front door. Excellent service from initial sales to installation. Highly recommended.
C, West Midlands Posted on 05/03/2018 , work completed 05/03/2018
The trader replied (on 10/03/2018)
Hello, we really appreciate your order & for taking the time to leave a review. We hope to be of service to you again in the future.
French doors, brilliant
Customer Service
Quality
Value
We recently had French doors fitted to our kitchen by Finesse Windows. When we asked for a quote there was no hard sell. We choose them on a recommendation and weren't disappointed. 2 fitters came out at around 9am and were all finished by lunch time. All debris and old door/windows removed and taken away. They even vacuumed the kitchen. Very professional team. Good quality materials and a great addition to our property. We were very pleased with the whole experience and would strongly recommend Finesse to anyone. They even followed up the day after with a courtesy call/inspection and presented us with a bottle of wine.
Geoffrey, West Midlands Posted on 28/02/2018 , work completed 28/02/2018
The trader replied (on 10/03/2018)
Hi Geoffrey, thank you for your great feedback which I will pass on to our installation and after care teams - very much appreciated.
A very good job
Customer Service
Quality
Value
I would just like to say how pleased I am with my new window, and also with the two fitters Jess and Will. They were polite and friendly and good workers, I was quite at ease with them being in my house, they also cleared and tidied up everything after they had finished.
Enid, West Midlands Posted on 26/02/2018 , work completed 26/02/2018
The trader replied (on 28/03/2018)
Hi Enid, we are really pleased that you are happy with our product and service - he hope to be able to serve you again in the future.
Prompt and professional
Customer Service
Quality
Value
Finesse - all the members of the team are friendly, helpful, hard working. Their work is to a high standard, prompt and professional at all time. I would highly recommend.
Julie Ann, West Midlands Posted on 23/02/2018 , work completed 23/02/2018
Good job
Customer Service
Quality
Value
From start to finish, everybody was very kind & helpful. Nothing was too much trouble.
June, West Midlands Posted on 22/02/2018 , work completed 22/02/2018
The trader replied (on 17/05/2018)
Hi June, thanks for taking the time to reply. Best regards.
My review
Customer Service
Quality
Value
Excellent job
FK, West Midlands Posted on 20/02/2018 , work completed 20/02/2018
The trader replied (on 27/02/2018)
Thank you! Glad to have been of service.
High Quality - Excellent Workers
Customer Service
Quality
Value
Excellent service, with high quality products. Very professional workers including a final inspection by company. No mess or debris left behind. Everything was completed to an extremely high standard. Many people walking by have admired the work done. We strongly recommend finesse. We had a conservatory built by them years ago and love it! Thank you.
Timothy, West Midlands Posted on 16/02/2018 , work completed 16/02/2018
The trader replied (on 27/02/2018)
Thanks for the feedback Timothy. We believe that a final inspection is a very important part of any service that is designed to deliver a quality finish. Thank you for your loyalty in returning to us for your latest project. We hope to be of service to you again in the future.
Great attention to detail
Customer Service
Quality
Value
Thanks to all the professional attitude of 'Gaz' air work was completed to a great standard. He was determined to make sure everything was done 'properly' even if it meant the job was going to take a bit longer which we really appreciated as perfectionists ourselves! Great aftercare too.
Thomas, West Midlands Posted on 13/02/2018 , work completed 13/02/2018
The trader replied (on 04/05/2018)
Hi Thomas - our fitters always take great pride in their work - we will certainly pass on your comments so that they know their work is appreciated. Many thanks again.
High Quality Products, Excellent Service
Customer Service
Quality
Value
We chose Finesse because of their excellent reviews and we weren't disappointed. The products are of a very high quality and have a superb finish. The fitters are extremely professional and did a fantastic job. A special recognition for Jez (Nathan) and Will who worked incredibly hard to make sure everything was done to a high standard. They were friendly and respectful throughout which really made us feel at ease. As it was quite a big job and we ran into a few issues, it did end up running a couple of days over the timeline that was anticipated. However it was worthwhile to get the right finish and we are overall very happy with the result. I would recommend this company.
Emma D Posted on 11/02/2018 , work completed 11/02/2018
The trader replied (on 16/02/2018)
Hi Emma, it's very kind of you to get in touch to let us know about your experience. We are extremely happy that you have been satisfied with our service & products and I will make sure that your kind words are passed on to our installation team.
Great job
Customer Service
Quality
Value
We had garage doors fitted by Finesse Windows Ltd. The work was completed to a very high standard, quickly & efficiently. We are very pleased with the finished product.
Jackie, Worcestershire Posted on 09/02/2018 , work completed 09/02/2018
The trader replied (on 27/02/2018)
Hi Jackie, we are very pleased to have been able to assist you. Thank you for your valued business.
Very satisfied
Customer Service
Quality
Value
Salesman, surveyor and operatives were all very professional and impressed us with their knowledge and expertise. They were let down by scaffolders who failed to turn up as arranged, but were able to retrieve the situation and finish on time.
Jonathan, West Midlands Posted on 08/02/2018 , work completed 08/02/2018
The trader replied (on 14/02/2018)
Hi Jonathan, we are very glad that you have been impressed by our staff who always go out of their way to do any job with care and courtesy - we hope to be of service to you again in the future.
Excellent job
Customer Service
Quality
Value
The whole experience with Finesse Windows was a joy. The fitters Jez (Nathan) & Will were friendly, efficient, excellent workmanship and very respectful of our belongings whilst carrying out the work. I would highly recommend this company.
Julie, West Midlands Posted on 29/01/2018 , work completed 29/01/2018
The trader replied (on 10/02/2018)
Hi Julie, thank you for your review - I will make sure the fitters get your feedback - I'm sure they will be very happy to know that their care is appreciated. Thank you again for your valued business.
Brilliant job
Customer Service
Quality
Value
I would highly recommend Finesse Windows Ltd to anyone. I was so pleased with their product also fitters and sales staff they did a first class job, clean and efficient. My interior was left perfect not a mark.
Florence, West Midlands Posted on 15/01/2018 , work completed 15/01/2018
The trader replied (on 02/02/2018)
Hi Florence, what a lovely review - thank you telling us about your experience. Very much appreciated.
Excellent job
Customer Service
Quality
Value
Finesse Windows have fitted and refitted my windows over the past 40 yrs that I have lived in my house. Never disappointed by any team of fitters. Good after sales service.
Sandra, West Midlands Posted on 12/01/2018 , work completed 12/01/2018
The trader replied (on 02/02/2018)
Hi Sandra, it's a real privilege to work for you for nearly 40 years! We never take repeat business for granted and we are truly grateful for all the faith you have shown in us with your valued orders. Many thanks again.
Excellent! First class!
Customer Service
Quality
Value
The fitters arrived on time and got straight to work. They had a small problem with an existing door but overcame it and did an excellent job.
Tim, Worcestershire Posted on 08/01/2018 , work completed 08/01/2018
The trader replied (on 18/01/2018)
Hi Tim, thank you for your feedback & thank you for your valued business
Finesse Windows Ltd
Customer Service
Quality
Value
Professional from start to finish. Their designer understood what I wanted and gave me extra ideas to achieve the perfect look. The surveyor gave me extra advice for future work. The fitters did extra bits to achieve the perfect finish. the whole company goes the extra mile. Will definitely use them again.
Caron, West Midlands Posted on 18/12/2017 , work completed 18/12/2017
The trader replied (on 09/01/2018)
Thank you for your lovely comments Caron. 'Going the extra mile' is part of our standard service. Thank you for your valued custom.
Very good
Customer Service
Quality
Value
The whole experience of dealing with Finesse has been very good from start to finish. They came on time, efficiently fitted our external door, which looks superb. We would have Finesse again and recommend to others.
Maurice, West Midlands Posted on 08/12/2017 , work completed 08/12/2017
The trader replied (on 18/01/2018)
Thank you Maurice - we hope to be of service to you again in the future
First class.
Customer Service
Quality
Value
Very professional, from start to finish.
Doug, West Midlands Posted on 01/12/2017 , work completed 01/12/2017
The trader replied (on 09/01/2018)
Thanks Doug. We appreciate you taking the time to give us your feedback.
Professional. Good job.
Customer Service
Quality
Value
From initial visit to installation everyone very polite, helpful & professional. The fitters were excellent.
Teresa, West Midlands Posted on 28/11/2017 , work completed 28/11/2017
The trader replied (on 09/01/2018)
Thank you Teresa, we will pass on your kind words to our installers.
Quality product delivered as promised
Customer Service
Quality
Value
We have used Finesse several times over the years and they have always installed a quality product on time as on this occasion. The fitters take a great pride in their work and we are very pleased with the result.
Stanley, West Midlands Posted on 20/11/2017 , work completed 20/11/2017
The trader replied (on 11/12/2017)
Hi Stanley, it's a real privilege to work for you again. Thank you for your order.
Excellent Service and Professional Workers
Customer Service
Quality
Value
Very satisfied with my completed conservatory. The workers were very respectful, punctual and professional. The job was completed as as scheduled. Thank you Tony Jenkins for convincing me to use your services. I will certainly highly recommend Finesse Windows Ltd to my friends and family. Dickson, West Midlands
Dickson Posted on 17/11/2017 , work completed 17/11/2017
The trader replied (on 22/11/2017)
Hi Dickson, it was a pleasure working for you. Thank you for placing your trust in us and we are very pleased to have been of service to you with your project.
A satisfied customer
Customer Service
Quality
Value
Courteous, well-informed staff, competent, clean and tidy installers.
Ann, West Midlands Posted on 16/11/2017 , work completed 16/11/2017
The trader replied (on 22/12/2017)
Hi Ann, thank you for your kind words - much appreciated.
Fabulous from start to finish.
Customer Service
Quality
Value
On visiting the showroom, Bob was super helpful at identifying the right product for me. There was no pressure, just facts on what was available and the features. Next was a home visit to measure up and confirm the order. Customer service regularly contacted by post/email to update me on progress and book the fitting of my new door. The fitters were very clean and tidy, and installed the door, which looks fabulous. Friendly guy, who talked me through the lock and how to care for the door. I'd only use Finesse Windows now, too many sharks out there, but I trust Finesse.
Anna, West Midlands Posted on 15/11/2017 , work completed 15/11/2017
The trader replied (on 11/12/2017)
Hi Anna, thank you for placing your trust in us to fulfil this contract for you. We look forward to serving you again in the future.
Good Price, Good Quality, Excellent Service
Customer Service
Quality
Value
A very positive experience from start to finish. No hard sell or "We can only guarantee this price if you buy now" from this company. They just give you good advice and a very competitive quote. I ordered from them because they were friendly and professional throughout, yet never pressured me for a sale. The product is very good, fitted by a very efficient and professional team. I am very happy with the product and their service and I highly recommend them.
Andrew, West Midlands Posted on 14/11/2017 , work completed 14/11/2017
The trader replied (on 18/01/2018)
Hi Andrew, thank you for your excellent feedback. As you point out - we never pressurise our potential clients for a sale. We simply offer our professional advice and our best price. The rest is up to you. Many thanks for trusting us with your order.
Problems Solved Quickly
Customer Service
Quality
Value
There was a misunderstanding about removing a piece of skirting board in order to fit the door. However, someone came to check on the work a few days after it was fitted so we queried this. No quibbling, he just said it would be solved and around a fortnight later he returned and did just that. Impressed and pleased with product now.
Ame, West Midlands Posted on 13/11/2017 , work completed 13/11/2017
The trader replied (on 22/12/2017)
Hi Ame, thank you for your feedback - it's very valuable to us. We are glad you're happy with the finished product.
Professional job
Customer Service
Quality
Value
Arrived on time, work very professionally carried out and cleared up when job finished. Would ask them to do any future work.
Phil, West Midlands Posted on 08/11/2017 , work completed 08/11/2017
The trader replied (on 08/12/2017)
Thank you Phil. We look forward to working with you again in the future
Super windows
Customer Service
Quality
Value
Totally trustworthy fitters, I left them alone to work for 2 hours whilst I was off site. Knowledgeable and explained everything, kept mess and disruption to a minimum.
Matthew, West Midlands Posted on 08/11/2017 , work completed 08/11/2017
The trader replied (on 11/12/2017)
Hi Matthew, we are very proud of our installation teams. We know how important it is to have skilled and experienced teams but more importantly they can all be trusted to treat our customer's homes with respect. Thank you for your valued business.
Very satisfied
Customer Service
Quality
Value
Would recommend this company. Nice touch was a bottle of wine and a bottle of window cleaner delivered separately after about one hour after installation.
Julia, West Midlands Posted on 27/10/2017 , work completed 27/10/2017
The trader replied (on 16/11/2017)
Hi Julia, thank you for your recommendation - glad you liked the gift during the aftercare visit. Best regards.
Professional & highly recommend Finesse
Customer Service
Quality
Value
Finesse provided a very efficient & professional service & we would not hesitate in recommending then to friends & family. Staff are knowledgeable & you felt confident giving them your business. Quality product. Excellent customer service.
Colm Peter, West Midlands Posted on 16/10/2017 , work completed 16/10/2017
The trader replied (on 16/11/2017)
Thanks for taking the time to leave your feedback Peter. We are very proud of our staff & their knowledge is very reassuring to prospective clients. We hope to be of service to you again soon.
Excellent in all aspects
Customer Service
Quality
Value
They arrived promptly at every stage. I am an elderly widow, so trust is important and I was comfortable with men who came. They were clean and competent throughout & left my home as clean as they found it.
Shirley, West Midlands Posted on 12/10/2017 , work completed 12/10/2017
The trader replied (on 16/11/2017)
Hi Shirley, we are very pleased to get this feedback. All our staff and fitters appreciate that having new people in their homes can be a daunting prospect so we do try hard to make the experience as comfortable as possible by firstly turning up on time but also by respecting people's homes throughout. We are very pleased to have been of service to you & hope to help again in the future.
Highly Satisfactory
Customer Service
Quality
Value
Arrived on time, very pleasant and competent workman. Ensured everything was covered by dust sheets. Very satisfied with the work carried out and the porch are was left clean and tidy.
Which? Trusted Traders Consumer Posted on 04/10/2017 , work completed 04/10/2017
The trader replied (on 19/10/2017)
Thank you for taking the time to leave feedback - we are very pleased to have been of service.
Excellent service
Customer Service
Quality
Value
My wife and I visited this showroom we were impressed with the knowledge and general advice. The doors were fitted by Steve who was exceptional, polite, clean and tidy. We are very pleased with them.
Kevin, West Midlands Posted on 03/10/2017 , work completed 03/10/2017
The trader replied (on 12/10/2017)
Hi Kevin, we really appreciate it when our clients come along to have a look at our products and manufacturing capabilities before they buy. We will pass your kind comments on to Steve too.
Great job.
Customer Service
Quality
Value
Great job from start to finish - clear communication, excellent product. The windows are sturdy and very neat looking. Work on the day was efficient and clean. Very pleased.
Michael, West Midlands Posted on 03/10/2017 , work completed 03/10/2017
The trader replied (on 12/10/2017)
Hi Michael, that's brilliant to hear - thank you for your feedback
Consistently good
Customer Service
Quality
Value
It's great when a local business excels. The installers were thorough and considerate, as was finesse's surveyors. No pricing gimmicks and the bill was reasonable.
James, West Midlands Posted on 29/09/2017 , work completed 29/09/2017
The trader replied (on 12/10/2017)
Thanks James, we hope to be of service to you again in the near future.
Faultless, brilliant
Customer Service
Quality
Value
Finesse fitted our bedroom windows in July and we were so impressed we had them back to fit a new front door. I would recommend them to anyone.
Susan, West Midlands Posted on 26/09/2017 , work completed 26/09/2017
The trader replied (on 12/10/2017)
Hi Susan, thank you for your kind words. We really appreciate your repeat business.
Excellent service from start to finish
Customer Service
Quality
Value
From initial quote to survey then to guys installing windows, we can't fault anything. Such friendly helpful and professional people! Only had a couple of windows installed but won't hesitate having the rest done with finesse!
Sarah14 Posted on 25/09/2017 , work completed 25/09/2017
The trader replied (on 26/09/2017)
Thanks Sarah, whether it's one window or a house full of windows plus a conservatory we aim to provide the highest standards of quality and service possible on every occasion. Thank you for letting us know about your satisfaction.
New Front & Back Door
Customer Service
Quality
Value
Amazing service. Greg and Nathan were both brilliant. LOVE MY NEW DOORS! Would highly recommend Finesse to anyone. Well done!
Bev, West Midlands Posted on 15/09/2017 , work completed 15/09/2017
The trader replied (on 22/09/2017)
Thanks Bev. WE LOVE YOUR DOORS TOO! Thanks for your much valued order. Hope to see you again soon.
Excellent Result as Always
Customer Service
Quality
Value
Friendly, professional service and excellent result as always.
Colin, West Midlands Posted on 29/08/2017 , work completed 29/08/2017
The trader replied (on 22/09/2017)
Hi Colin, thank you for trusting us again with your order - much appreciated.
Amazing job!!!
Customer Service
Quality
Value
Fantastic job, boy they were nice people that got the job done fast. I was surprised there were two men working and a man who worked for the company called Theo gave me a bottle of wine and a bottle of window cleaner. I have been waiting so long for a new door. Thank you Steve and Lee.
Katie, West Midlands Posted on 29/08/2017 , work completed 29/08/2017
The trader replied (on 22/09/2017)
Hello Katie, Thanks for your kind words, I have passed them on to our installation team who are thrilled to hear that you are so happy. We love being able to take care of our customers & the gift bag is a small token of our appreciation for your valued order.
Excellent service & product
Customer Service
Quality
Value
Outstanding, professional company with stylish products. Excellent customer service.
Frances, West Midlands Posted on 28/08/2017 , work completed 28/08/2017
The trader replied (on 22/09/2017)
Thank you Frances, we do work hard on every aspect of our product and service delivery & we really appreciate your recognition of our professionalism throughout - it means a lot.
perfect job
Customer Service
Quality
Value
Finesse fitted replacement doors for my patio and porch. Also, an electric garage door. All work completed by two teams of four men. All very friendly and professional. Definitely use again.
Susan, West Midlands Posted on 25/08/2017 , work completed 25/08/2017
The trader replied (on 22/09/2017)
Hi Susan, thank you for your order and for taking the time to give us your feedback - we hope to see you again.
Excellent service
Customer Service
Quality
Value
Really pleased with my new door. Everyone I dealt with at the company was helpful, courteous and took care to check that I was happy with the work carried out.
Sally, West Midlands Posted on 25/08/2017 , work completed 25/08/2017
The trader replied (on 01/09/2017)
Hi Sally, that's great to hear - thank you.
Excellent all round
Customer Service
Quality
Value
Excellent service all round and quality product. Very professional and friendly staff in all departments. Would definitely recommend.
Wendy, West Midlands Posted on 22/08/2017 , work completed 22/08/2017
The trader replied (on 22/09/2017)
Thanks for your feedback Wendy - it's great to hear.
First Class Job
Customer Service
Quality
Value
The work was done to perfection - No mess, you wouldn't know any work had been done. The 2 workers were polite and very helpful.
Kathleen, West Midlands Posted on 21/08/2017 , work completed 21/08/2017
The trader replied (on 18/09/2017)
Hi Kathleen, how lovely of you to take the time to give us this feedback. Thank you for choosing Finesse & we hope to be of service to you in the future.
Another fantastic job
Customer Service
Quality
Value
This is the 4th job and yet again carried out very professionally. The fitters were very respectful to me and my home. They were friendly and cleaned up after themselves.
Valerie, West Midlands Posted on 15/08/2017 , work completed 15/08/2017
The trader replied (on 25/08/2017)
Hi Valerie, thank you for trusting us again with your order. We will pass on your comments to our fitting team.
Prompt professional
Customer Service
Quality
Value
Excellent workmanship, waited no time at all. When complete cleaned up all mess would not have known a workman had been in the house.
Annette, West Midlands Posted on 14/08/2017 , work completed 14/08/2017
The trader replied (on 01/09/2017)
Hi Annette, cleaning up after ourselves is one of the most important parts of the job - thank you for highlighting this important aspect of our service - we are very pleased that you are so impressed with us.
What a Team!
Customer Service
Quality
Value
Finesse was recommended to us. From start to end, friendly, professional team. Disruption kept to a minimum. Cleaned up each day themselves. So impressed with whole process. Windows and doors amazing.
Stephen, Birmingham Posted on 08/08/2017 , work completed 08/08/2017
The trader replied (on 23/08/2017)
Hi Stephen, We really do love it when we get feedback like this - thank you so much for sharing your experience with us.
Fantastic job
Customer Service
Quality
Value
Prompt, efficient and courteous with a very good product. No sales pressure. Thorough survey. Friendly and efficient fitters who knew exactly what they were doing. Cleaned up and covered furniture etc.
Ian, Staffordshire Posted on 07/08/2017 , work completed 07/08/2017
The trader replied (on 18/09/2017)
Hi Ian, thanks for the feedback. We always strive to treat our clients and their homes as if they were family. So it's very pleasing to receive feedback like this. Thank you for taking the time to show your appreciation of two of the most important aspects of our approach. No sales pressure & clean work :)
Superb, very professional, as expected from this company
Customer Service
Quality
Value
Workers, very professional (as expected from this company) neat and tidy working, left all clean, removed all materials off site daily. Taken out of windows, glass/frames, will certainly recommend them.
B, Worcestershire Posted on 01/08/2017 , work completed 01/08/2017
The trader replied (on 23/08/2017)
We are extremely pleased to have lived up to your high expectations & we look forward to helping you again in the future. Thank you for choosing us to undertake your work.
Professional work
Customer Service
Quality
Value
Patio doors are light, feature, and well fitted. We're pleased with insulating effects for noise/warmth. A replacement stained glass window was poor quality and coloured section was missed. But was quickly rectified with no complaints and now very pleased.
William, West Midlands Posted on 01/08/2017 , work completed 01/08/2017
The trader replied (on 07/09/2017)
Hi William, thank you for your feedback. We always aim to deal with any snagging as quickly as possible with no fuss so it's great to hear that. Many thanks.
Excellent work
Customer Service
Quality
Value
I have had a new front door and porch fitted. From the initial meeting to look at styles, to planning and fitting, I am absolutely delighted with all of the work. The company is professional, hard working staff who are all a delight and the end product of their work is excellent!
Jayne, West Midlands Posted on 27/07/2017 , work completed 27/07/2017
The trader replied (on 23/08/2017)
Hi Jayne, thank you for sharing & for your kind words. We will ensure that we pass your message on to our hard working team.
My review
Customer Service
Quality
Value
Good job
Lesley, West Midlands Posted on 24/07/2017 , work completed 24/07/2017
The trader replied (on 01/09/2017)
Thanks for the review Lesley.
Excellent
Customer Service
Quality
Value
Excellent sales and aftercare. No pushy or lengthy sales visits, just an honest and reasonable price. Had some issues after fitting but all have been refitted without hesitation. Would recommend and use again.
Alex, West Midlands Posted on 20/07/2017 , work completed 20/07/2017
Top quality.
Customer Service
Quality
Value
The product and the service was everything I hoped it would be. Total satisfaction.
Michael, West Midlands Posted on 19/07/2017 , work completed 19/07/2017
The trader replied (on 23/08/2017)
Total satisfaction is always our aim so we are very pleased that we have achieved this for you. Thanks again for your order and your kind words Michael.
Prompt and professional
Customer Service
Quality
Value
Very good from start of job to finish. Completely satisfied.
David, West Midlands Posted on 19/07/2017 , work completed 19/07/2017
The trader replied (on 23/08/2017)
Thank you David, we appreciate the opportunity to work for you & we hope to be able to do so again in the future.
Brilliant job.
Customer Service
Quality
Value
Right from the sales person to the fitters, everyone was first-class, plus the windows. I am very impressed and so pleased.
Susan, West Midlands Posted on 18/07/2017 , work completed 18/07/2017
Fantastic job
Customer Service
Quality
Value
Thoroughly well-managed process throughout. Helpful staff group. Excellent installer, hard working and tidy.
C, West Midlands Posted on 17/07/2017 , work completed 17/07/2017
The trader replied (on 27/07/2017)
Thank you for your review. We are very pleased that you've had a brilliant all-round experience from our hard working team.
Excellent job
Customer Service
Quality
Value
The company was extremely efficient, and very friendly throughout. The workmanship was excellent and the workmen friendly and polite. The free bottle of wine and window cleaner was a great touch! Highly recommended.
Terry, West Midlands Posted on 17/07/2017 , work completed 17/07/2017
The trader replied (on 23/08/2017)
Hi Terry, thank you! We love to take the time to conduct an after-care visit at the end of the process and it's always a pleasure to hand over a nice gift to our valued clients at the end of the job. Enjoy!
Excellent service
Customer Service
Quality
Value
Open, friendly sales staff and excellent, tidy workforce. Minimum disruption. High quality product.
David, West Midlands Posted on 11/07/2017 , work completed 11/07/2017
The trader replied (on 24/07/2017)
Thank you David for your feedback - much appreciated & great to hear
Brilliant job and professional
Customer Service
Quality
Value
Excellent time management, friendly, well trained and professional staff. Satisfied job very much and strongly recommend to friends.
Vicky, West Midlands Posted on 04/07/2017 , work completed 04/07/2017
The trader replied (on 24/07/2017)
Thanks Vicky, please remember that we love to reward our customers for any recommendations they pass our way. Best regards & thanks again for your review.
Brilliant job
Customer Service
Quality
Value
Everything was good. Fitter arrived on time. Did a great job & cleaned up all the mess after him and was pleasant all the time.
Georgina, West Midlands Posted on 29/06/2017 , work completed 29/06/2017
The trader replied (on 24/07/2017)
Thank you for taking the time to review our performance - cleanliness and friendliness are two of the most important (but often forgotten) aspects of our fitter's work & we are thrilled that you have appreciated this part of our service.
Fantastic job
Customer Service
Quality
Value
Workers were on time, tidy and professional. Windows look great - would recommend!
Mary, West Midlands Posted on 26/06/2017 , work completed 26/06/2017
The trader replied (on 24/07/2017)
Hi Mary - it's great to hear that you are happy with the service & products we have provided. Thank you for letting us know.
Fantastic all round service
Customer Service
Quality
Value
The service we received from beginning to end was fantastic. Salesman was very effective and answered all questions without being to pushy. Fitters were fantastic and couldn't have done more, addressing all the problems really effectively. Quality of the windows are also really really good.
Nick, West Midlands Posted on 19/06/2017 , work completed 19/06/2017
The trader replied (on 07/07/2017)
Hi Nick, we are so glad that you are happy with your windows. We aim to make sure that any problems that we encounter along the way are dealt with as quickly and professionally as possible so that you, the homeowner are always informed and not in any way anxious throughout the process. It's great to hear that we have succeeded in this respect. Thanks again for your valued business and we hope to be of assistance in the future.
Very pleased
Customer Service
Quality
Value
Excellent service. Polite and considerate workman. Very pleased with final window.
Dorothy, West Midlands Posted on 16/06/2017 , work completed 16/06/2017
The trader replied (on 05/07/2017)
Thank you for your feedback Dorothy.
Excellent professional
Customer Service
Quality
Value
From design to completion the company provided excellent professional service. Fitters were experienced, skilled and consulted at every stage of installation. Courteous and considerate.
Russel, West Midlands Posted on 15/06/2017 , work completed 15/06/2017
The trader replied (on 07/07/2017)
Hi Russel, we take great pride in our entire process - but especially the quality of our fitting - and we are really pleased that you are happy with our work. Thank you for taking the time to give us your feedback.
My review
Customer Service
Quality
Value
Very professional installation completed
Frederick, West Midlands Posted on 12/06/2017 , work completed 12/06/2017
The trader replied (on 27/07/2017)
Hi Frederick - thank you for taking the time to review our business. We hope to be of service again in the future.
Excellent work ethic.
Customer Service
Quality
Value
I chose this company some thirty years ago to replace windows in my previous property and I was suitably impressed with my current home. I was able to get a few quotes, although "Finesse" were not the cheapest. I felt their product was a better quality product. The service they provide has been exceptional and I am wholly satisfied to have chosen them again.
Malcolm, West Midlands Posted on 12/06/2017 , work completed 12/06/2017
The trader replied (on 05/07/2017)
Hi Malcolm, we are honoured that you chose us to help you again in your new home. The same ethics we had over 30 years ago are the same that govern our business today. Quality of service and quality of product are the two building blocks of everything we do. We really appreciate you giving us the chance to work for you again all those decades later. Thanks again for your valued custom.
Professional, Brilliant job.
Customer Service
Quality
Value
Builders arrived on day expected, were professional, hard working, told me exactly what they would be doing each day. Left everywhere tidy at the end of the day. (Richard, Brett & John). Fitters again arrived when expected, friendly, professional, hard working and left everywhere tidy at the end of the day (ray & Darren). Other Contractors arrived as promised & all did an excellent job.
Jackie, West Midlands Posted on 07/06/2017 , work completed 07/06/2017
The trader replied (on 23/08/2017)
Hi Jackie, It was a pleasure to work for you - we are delighted that you are happy with our work. Thanks again for choosing us.
Excellent job done
Customer Service
Quality
Value
Efficient workmanship, excellent from start to finish.
Maureen, West Midlands Posted on 05/06/2017 , work completed 05/06/2017
The trader replied (on 23/08/2017)
Thank you Maureen, we do appreciate your order and for taking the time to leave your feedback. Much appreciated.
Fantastic company and people
Customer Service
Quality
Value
We researched local companies and based our purchase on positive reviews. We were not disappointed. Prompt, polite, courteous and friendly. Fantastic product and workmanship. We will be repeat customers when we carry out more work on our property. Excellent customer service and we would highly recommend Finesse.
Hayley, Worcestershire Posted on 01/06/2017 , work completed 01/06/2017
The trader replied (on 03/07/2017)
Hi Hayley, we are delighted that we have been able to fulfill our promise to make the whole experience a positive one for you. We would love to help again in the future so please do bear us in mind when you are ready to look at planning phase 2!
My review
Customer Service
Quality
Value
Another good job
Eddy, West Midlands Posted on 26/05/2017 , work completed 26/05/2017
The trader replied (on 03/07/2017)
Thanks Eddy - we are glad to have been of service again.
Excellent job
Customer Service
Quality
Value
Finesse fitted new sash-style windows in a terraced Edwardian house. They look stylish, improve the insulation & provide really flexible ways of getting ventilation through the house. Very reliable & professional staff from sales to survey to fitting & finish.
Catherine, West Midlands Posted on 23/05/2017 , work completed 23/05/2017
The trader replied (on 05/07/2017)
Thanks for your feedback Catherine. We take great pride in being able to offer an array of products that compliment all styles of home. Thank you for your order.
Totally Impressed
Customer Service
Quality
Value
Cannot fault the entire operation - from Bob who did the initial quote, to Ray and Darren who did the installation, nothing was too much and they all delivered quality. My wife is really fussy and she is totally impressed!
Stephen, West Midlands Posted on 22/05/2017 , work completed 22/05/2017
Great team, great job
Customer Service
Quality
Value
This is our third successful contract with Finesse Windows. This was a replacement conservatory utilising the existing walls/ground works, but required design changes. All fully discussed and agreed. The fitting team worked as a very professional team throughout. They kept the site tidy, were personable and friendly throughout and worked tirelessly. We are over the moon with our 'new' glass roofed conservatory. Well done Finesse, again!
Neil, West Midlands Posted on 09/05/2017 , work completed 09/05/2017
The trader replied (on 12/12/2016)
Thank you for your feedback - we aim to provide a stress free service so it's great to hear your view
First class workmanship.
Customer Service
Quality
Value
Excellent job. Cannot fault Finesse were very good and start to finish. Nothing too much trouble. From the rep to fitters all very pleasant.
Alan, West Midlands Posted on 09/05/2017 , work completed 09/05/2017
The trader replied (on 30/06/2017)
Hi Alan, it's really kind of you to take the time to tell us about your experience. We appreciate it greatly. Thank you for your order - we hope to be of service again in the future.
Brilliant job.
Customer Service
Quality
Value
A good company from the start to finish the fitters were first class, and would recommend this company.
Roy, West Midlands Posted on 28/04/2017 , work completed 28/04/2017
The trader replied (on 30/06/2017)
Thanks Roy, please remember that we love to reward customers who are kind enough to refer us to family and friends. Please see this link for more details: https://www.finesse-windows.co.uk/recommend-a-friend/
Highly recommend.
Customer Service
Quality
Value
Look no further than Finesse Windows. From my first visit to their showroom to the final fitting, each stage was met with professionalism and expertise - an excellent service. I would not hesitate to recommend the company and their caring team.
Linda, West Midlands Posted on 27/04/2017 , work completed 27/04/2017
The trader replied (on 09/05/2017)
Hi Linda - what lovely words! Thank you for your review and for trusting us with your order. We are delighted that the caring nature of our team has shone through once again - it's exactly what we try to achieve on every installation. We hope to be of service again in the future. Many thanks.
Excellent
Customer Service
Quality
Value
Extremely professional. Fitters were knowledgeable and worked very quickly but and neatly. Just a great all round experience.
Sam, West Midlands Posted on 26/04/2017 , work completed 26/04/2017
The trader replied (on 03/07/2017)
Hi Sam, that's great to hear. All our fitters have MTC accreditation but more importantly they are extremely experienced in their work. Thank you for taking the time to give us your feedback.
Top job
Customer Service
Quality
Value
So happy with new windows. Services great. Fitting excellent. Fitters, great guys, Steve & Lee. Recommend any time. Thanks.
Michael, West Midlands Posted on 19/04/2017 , work completed 19/04/2017
The trader replied (on 30/06/2017)
Thank you Michael. I will pass on your kind words to Steve & Lee. I know they will be very happy to hear that you are so pleased. Thanks again for letting us know.
Brilliant job
Customer Service
Quality
Value
The fitters Ray and Daz were great blokes, excellent work, very skilled and professional. They went above and beyond what we expected.
Dean, West Midlands Posted on 10/04/2017 , work completed 10/04/2017
The trader replied (on 02/05/2017)
Hi Dean, thank you for your feedback. I have already passed on your comments to our installers.
Excellent job - conservatory
Customer Service
Quality
Value
I fully recommend Finesse Windows. The team at Finesse are professional, prompt and very efficient in the workmanship they deliver. They provide attention to detail and advise you on each stage of the project. I will certainly use Finesse Windows again.
Which? Trusted Traders Consumer Posted on 10/04/2017 , work completed 10/04/2017
The trader replied (on 05/07/2017)
Thank you for taking the time to let us know. We would be delighted to help with any future projects you have in mind.
Very pleasant
Customer Service
Quality
Value
Found gentlemen very pleasant and clean workers. I am disabled and they worked well and I thought quite quickly. Got my bell push working (after 2 years not). They reckoned on being done quicker but I was aware my job could be a bit difficult. They were finished by midday. I was delighted with result.
Diane, West Midlands Posted on 07/04/2017 , work completed 07/04/2017
The trader replied (on 03/07/2017)
Hi Diane, it's the attitude and dedication of our fitters that often makes all the difference to the end result and the experience that you receive. I'll make sure we pass on your kind comments to them.
Brilliant job
Customer Service
Quality
Value
Brilliant job. Will use them again.
Terry, West Midlands Posted on 05/04/2017 , work completed 05/04/2017
The trader replied (on 30/06/2017)
Hi Terry - we would love to help you with any future requirements you have. Thank you again for you business.
Professional job
Customer Service
Quality
Value
Quality job from beginning to end. Very little disruption whilst building the base for the conservatory and area left tidy each day. A truly professional team. The finished conservatory is just what we wanted. We cannot fault the team from salesman through to the installers. Very impressed with them.
Sharon, West Midlands Posted on 03/04/2017 , work completed 03/04/2017
Brilliant job
Customer Service
Quality
Value
Most impressed and will certainly use them again and I have no hesitation in recommending them. Fast efficient service.
Jeanette, West Midlands Posted on 27/03/2017 , work completed 27/03/2017
The trader replied (on 30/06/2017)
Thanks Jeanette - we look forward to working with you again on any future projects you have in mind.
Brilliant job, prompt & professional
Customer Service
Quality
Value
Steve & Lee arrived early, they both were exceptional in their mannerisms and both were very professional. We used Finesse Windows 22 years ago so we did not even go to any other company for a quote as we knew we would get a fantastic service from Finesse.
Layton, West Midlands Posted on 15/03/2017 , work completed 15/03/2017
The trader replied (on 03/04/2017)
Thank you for taking the time to write such kind words. We have passed your comments on to our installation team and many thanks again for coming back to us all those decades later!
Very impressed
Customer Service
Quality
Value
Very impressed with service and workmanship and would have no hesitation in using Finesse again.
Which? Trusted Traders Consumer Posted on 06/03/2017 , work completed 06/03/2017
Efficient and professional
Customer Service
Quality
Value
New door and front window fitted by Ray & Darren by Finesse Windows. They provided a prompt, efficient service, leaving the property tidy.
D, West Midlands Posted on 01/03/2017 , work completed 01/03/2017
The trader replied (on 03/04/2017)
Thank you for your feedback - we will pass on your kind words to our installation team.
Excellent
Customer Service
Quality
Value
First class service and attention. Arrived on time on date stated. Premises left clean and tidy. Pleased with product, excellent after care and follow-up.
Sylvia, West Midlands Posted on 01/03/2017 , work completed 01/03/2017
The trader replied (on 03/04/2017)
Thanks Sylvia, the devil is in the detail. We are very pleased you have been happy with the service we provided.
Very professional workers
Customer Service
Quality
Value
I've used Finesse Previously and never regretted and that's why I've used again. I would strongly recommend and if I won lottery I would have them again, no chance there then. Lovely friendly staff.
Pamela, West Midlands Posted on 27/02/2017 , work completed 27/02/2017
The trader replied (on 22/03/2017)
Hi Pamela, thank you for your review. Fingers crossed for you & we hope to see you again soon!
Brilliant job
Customer Service
Quality
Value
Highly recommended, staff courteous. Nothing too much trouble.
David, West Midlands Posted on 17/02/2017 , work completed 17/02/2017
My review
Customer Service
Quality
Value
Very good job.
Carol, West Midlands Posted on 16/02/2017 , work completed 16/02/2017
First rate
Customer Service
Quality
Value
First rate from start to finish. We would recommend Finesse Windows. Brilliant company.
Jeffrey, West Midlands Posted on 14/02/2017 , work completed 14/02/2017
The trader replied (on 03/04/2017)
Thank you Jeffrey, and don't forget we love to reward people who recommend us to friends and family with a £100 chq! See our web-site for details.
Professional from start to finish.
Customer Service
Quality
Value
We were very pleased with the work done; from start to finish. We had two Kitchen windows installed by a company whose employees take pride in their work. A slight glitch was quickly put right the following day. The windows are top quality and we can't fault them. We would definitely use Finesse Windows again.
Derek, West Midlands Posted on 13/02/2017 , work completed 13/02/2017
The trader replied (on 22/03/2017)
Thanks for taking the time to let us know about your experience Derek. We are very glad we have been able to be of service.
Excellent job
Customer Service
Quality
Value
This is the second time I have had a Finesse door. Excellent quality and customer service. Prompt & efficient fitters. No hesitation in recommending them to others.
Anne, West Midlands Posted on 10/02/2017 , work completed 10/02/2017
A great job
Customer Service
Quality
Value
Very pleased with the work that was carried out excellent. Very clean & tidy.
David, West Midlands Posted on 07/02/2017 , work completed 07/02/2017
Excellent job
Customer Service
Quality
Value
Dean came to see me initially to discuss window choices. Very professional and answered all of my queries (many of them!!) He was brilliant. The guys Kevin and Kieran done a great job fitting the window, no mess or hassle. Very, very pleased.
Margaret, West Midlands Posted on 06/02/2017 , work completed 06/02/2017
The trader replied (on 22/03/2017)
Hi Margaret, we have passed your kind words on to Dean, Kevin & Kieran - thank you - it really is appreciated.
Great window.
Customer Service
Quality
Value
They did everything we hoped quickly, efficiently and cheaply.
Ian, West Midlands Posted on 06/02/2017 , work completed 06/02/2017
Prompt and professional
Customer Service
Quality
Value
Excellent job, a very competitive price done in an outstanding professional way. Nothing was too much trouble before during and after the work was done.
Andrew, West Midlands Posted on 03/02/2017 , work completed 03/02/2017
Exceptional Standard of Work
Customer Service
Quality
Value
This is the first time we used Finesse and wished we had used them at our previous home. Ray and Daz were way above your typical installers, arriving on time, cracking on with the work, cleaning up at the end of each day, educating us on what was being done and why and giving hints and tips along the way to make the most out of our new windows. From the moment the initial measuring was done by Dean, through to Vic the Finesse surveyor visiting and Ray and Daz installing, we are satisfied with their service and professional work ethic. Look forward to hiring them again for the remaining windows we need to replace.
2011-08-06 22:19:44.667 Posted on 01/02/2017 , work completed 01/02/2017
The trader replied (on 09/02/2017)
Thank you for your lovely words - we have passed your kind comments on to our team who are very glad to have been of service.
Brilliant job
Customer Service
Quality
Value
Excellent job. Quality fitters. Prompt and very professional.
Lynn, West Midlands Posted on 26/01/2017 , work completed 26/01/2017
Brilliant job
Customer Service
Quality
Value
Just had my windows and doors done with Finesse. From start to finish they were very professional and did a fantastic job, I am over the moon. Nathan and Greg, the fitters, were very professional in their work and nothing was too much trouble, lovely guys. Would highly recommend.
Kim, West Midlands Posted on 23/01/2017 , work completed 23/01/2017
The trader replied (on 03/04/2017)
Hi Kim, many thanks for your review. We have passed your kind words on to our installers who will be thrilled with your feedback.
Excellent experience
Customer Service
Quality
Value
Professional and courteous fitters and sales staff. Good quality product. Prompt and reliable, nothing too much trouble. Excellent customer service and after sales service. Could not fault this company or its products. Have recommended to family and friends.
Jay, West Midlands Posted on 19/01/2017 , work completed 19/01/2017
Perfect job
Customer Service
Quality
Value
This work was the best we've ever had. Replacement of 5 windows including some scaffolding all to schedule. Very pleasant workers who explained what they were doing and showed us the operation of the window. Could not be faulted.
Janet, West Midlands Posted on 18/01/2017 , work completed 18/01/2017
The trader replied (on 09/02/2017)
Thank you for taking the time to let us know - we are delighted that you are delighted!
A Class service!
Customer Service
Quality
Value
Fantastic from the beginning! From quotation to installation, very professional. Friendly staff and able to get a quick response. Recommend 100%.
Shazia, West Midlands Posted on 17/01/2017 , work completed 17/01/2017
Prompt & professional
Customer Service
Quality
Value
I first used this trader 25 years ago and was pleased to find that they still work to a very high standard.
Winifred, West Midlands Posted on 06/01/2017 , work completed 06/01/2017
The trader replied (on 22/03/2017)
Hi Winifred. Thank you again for your valued business. What a privilege it is to be able to serve you again after 25 years. Best regards.
Brilliant job.
Customer Service
Quality
Value
Excellent, professional service by all members of the team. Would certainly have them again for any future work.
Viv, West Midlands Posted on 06/01/2017 , work completed 06/01/2017
Exceptional in all respects
Customer Service
Quality
Value
Expert sales, office, surveying and fitting staff. Finesse go out of their way to make the process hassle-free. The quality of their products and workmanship is exemplary. I would recommend this company without hesitation or reservation.
Eric, West Midlands Posted on 05/01/2017 , work completed 05/01/2017
The trader replied (on 09/02/2017)
Thank you Eric - we really appreciate your business.
Fantastic
Customer Service
Quality
Value
Fantastic product at a great price. Was great to use a small, family run company rather than a large firm. Will use again. Thank you!
Natalie, West Midlands Posted on 19/12/2016 , work completed 19/12/2016
Quick, prompt, courteous
Customer Service
Quality
Value
Nothing too much trouble, no question too stupid to ask. Very clean, wouldn't have realised they'd been.
Ginnette, West Midlands Posted on 19/12/2016 , work completed 19/12/2016
Excellent
Customer Service
Quality
Value
Work completed (new back door and surround) all debris removed from premises. Company kept in contact throughout, from booking to completion and after service. Definitely recommend and will use again in future.
Tracey, West Midlands Posted on 12/12/2016 , work completed 12/12/2016
My Review
Customer Service
Quality
Value
Thoroughly professional
Alison, West Midlands Posted on 09/12/2016 , work completed 09/12/2016
Professional, will recommend.
Customer Service
Quality
Value
Professional from beginning to end. Very happy with the product apart from the fact the communication regarding the install date was slow in being received and had to call the office myself.
Which? Trusted Traders Consumer Posted on 09/12/2016 , work completed 09/12/2016
The trader replied (on 12/12/2016)
Thank you for your reply. We take on board your point about the communication of your install date & we will look to improve so that 100% of our customers are always fully informed.
My review
Customer Service
Quality
Value
Highly recommend, I have used this firm twice before and would certainly use them again.
Andryene, West Midlands Posted on 06/12/2016 , work completed 06/12/2016
Very professional
Customer Service
Quality
Value
Efficient staff, letting me know all the way, when scaffolders would arrive, then fitters, all went to plan. Extra work was needed, something the surveyor couldn't have seen. It was dealt with brilliantly. Plus fitters pointed out other work that should be done which was useful.
Which? Trusted Traders Consumer Posted on 05/12/2016 , work completed 05/12/2016
Prompt and professional.
Customer Service
Quality
Value
I am very happy with the workmanship and consistency of it, I would recommend you to anybody who wants quality work done.
Happy Customer Posted on 30/11/2016 , work completed 30/11/2016
Professionally fitted windows
Customer Service
Quality
Value
Two excellent fitters Gregg and Nathan, nothing too much trouble for them. Polite and efficient. A few problems with fitting and incorrectly measured window but these were sorted very quickly.
Anthony, West Midlands Posted on 28/11/2016 , work completed 28/11/2016
Great job
Customer Service
Quality
Value
Good service, staff very friendly and informative and a very good product. After service gift a very nice touch, would highly recommend this company.
Vicky, West Midlands Posted on 28/11/2016 , work completed 28/11/2016
First class job
Customer Service
Quality
Value
From initial enquiry to the moment they completed the work Finesse were first class. Although this was only a single door replacement their standard of work will lead to me getting quotes for "roofline" work. I would not hesitate to recommend Finesse Windows.
duncan582 Posted on 27/11/2016 , work completed 27/11/2016
The trader replied (on 12/12/2016)
Thank you for trusting us with your business - we really appreciate your order. We would love to help you with your future roofline work - don't hesitate to call when you're ready.
Professional and friendly
Customer Service
Quality
Value
Professional from the salesman, the surveyor and the fitters. Never felt rushed and always polite. Nothing was too much trouble and they even found time to offer advice on other works they would not be undertaking. Quality of product seems fantastic and we already plan to use them again when it comes to our extension.
David, West Midlands Posted on 25/11/2016 , work completed 25/11/2016
The trader replied (on 12/12/2016)
Thanks David, you know where we are when you are ready to look at your extension. We would love to have the opportunity to help you with this.
Prompt & professional
Customer Service
Quality
Value
Very pleased with the work.
James, West Midlands Posted on 25/11/2016 , work completed 25/11/2016
First class
Customer Service
Quality
Value
Both fitters arrived promptly and set straight to work. Very efficient, pleasant and tidy. We are absolutely delighted with the windows, in fact so pleased we have booked Finesse to do some more windows.
Susan, West Midlands Posted on 18/11/2016 , work completed 18/11/2016
Brilliant job
Customer Service
Quality
Value
First class!
Rosemary, West Midlands Posted on 18/11/2016 , work completed 18/11/2016
Excellent job all round
Customer Service
Quality
Value
Brilliant job. The door now fitted (external) looks amazing. Beautifully finished - very good fitter. Overall - excellent!! Many thanks
Lynda, West Midlands Posted on 17/11/2016 , work completed 17/11/2016
My Review
Customer Service
Quality
Value
Perfection
Kenneth, West Midlands Posted on 17/11/2016 , work completed 17/11/2016
New window
Customer Service
Quality
Value
Excellent service. On time, clean and tidy. Really pleased with the end result. Would recommend to other people. Nice thank you touch with bag, bottle of wine and window cleaner, for giving them business.
Anthea, West Midlands Posted on 11/11/2016 , work completed 11/11/2016
Brilliant, professional work.
Customer Service
Quality
Value
A lovely job, a polite, friendly worker. Most impressed, would recommend them to anyone.
E Ann, West Midlands Posted on 10/11/2016 , work completed 10/11/2016
Great job
Customer Service
Quality
Value
Pleased with the work done, which was very professional and efficient throughout. Will have no hesitation recommending Finesse to friends and family!
Which? Trusted Traders Consumer Posted on 07/11/2016 , work completed 07/11/2016
The trader replied (on 12/12/2016)
Thank you! Don't forget to tell your friends & family to mention your name when they place orders with us so that we can reward you for introducing them to us.
An efficient, professional, value for money and pleasant experience
Customer Service
Quality
Value
Finesse Windows replaced bedroom windows and front porch doors for us. Right from the beginning this was a comfortable and pleasant experience. The salesman was good, the technical man was excellent and the fitters were brilliant. Everyone was so polite, understanding and helpful. The doors and windows are of a very high quality and the overall deal was very good value. I would not hesitate to highly recommend this company.
Judi Posted on 02/11/2016 , work completed 02/11/2016
The trader replied (on 23/11/2016)
Thanks for your feedback Judi. We are very glad we have been able to help.
Brilliant job
Customer Service
Quality
Value
I am certainly impressed with the conservatory they have built me. I would definitely recommend Finesse and would not hesitate to have more work done by them.
Kathleen, West Midlands Posted on 01/11/2016 , work completed 01/11/2016
Very helpful service
Customer Service
Quality
Value
Excellent service from the moment we walked into the showroom. We were also about to go overseas for several months and Finesse worked around this very helpfully. We have now returned from overseas and found an excellent job.
Hugh, West Midlands Posted on 27/10/2016 , work completed 27/10/2016
Prompt and Professional
Customer Service
Quality
Value
A very professional service from start to finish. the whole team knew the product inside out and answered all questions asked. Also giving good advice enabling me to decide what was right for me.
Steven, West Midlands Posted on 22/10/2016 , work completed 22/10/2016
Excellent Work
Customer Service
Quality
Value
Finesse delivered a 1st class service within the time scale permitted. They were very professional arriving on time and cleared up before they left. Great work!
Andrew Posted on 17/10/2016 , work completed 17/10/2016
Top notch job-truly
Customer Service
Quality
Value
First rate company, from initial enquiry to job completion. A very personalised approach, with no pressure, at every stage. Very satisfied and no hesitation to recommend finesse windows-seriously.
Stephen, West Midlands Posted on 17/10/2016 , work completed 17/10/2016
The trader replied (on 12/12/2016)
Thank you - one of our guiding philosophies is to never pressurise a potential client into placing an order. Thanks for trusting us with your business.
Superb Service
Customer Service
Quality
Value
Their quote was competitive their product good and they fitted my porch door with the minimum of fuss.
Ian, West Midlands Posted on 14/10/2016 , work completed 14/10/2016
Brilliant job
Customer Service
Quality
Value
I was delighted with the work done. Highly recommended this company fast & efficient service.
Gail, West Midlands Posted on 11/10/2016 , work completed 11/10/2016
The trader replied (on 23/11/2016)
Hi Gail, thank you for your kind words.
Excellent job
Customer Service
Quality
Value
All workman professional and courteous. Would definitely recommend the company to others.
Doreen, West Midlands Posted on 09/10/2016 , work completed 09/10/2016
Excellent professional work
Customer Service
Quality
Value
Wonderful work done by every one concerned. The fitters went beyond their duty, my self being over eighty, insisted they would remove curtains and trades. I was not to sit in a dark evening without curtains, they also replaced the track.
Madeline, West Midlands Posted on 20/09/2016 , work completed 20/09/2016
The trader replied (on 23/11/2016)
Thanks for your message Madeline. Our fitters are excellent at what they do - but as you say - its the small touches that make all the difference. Glad we could be of service
My Review
Customer Service
Quality
Value
Very Happy
Louise, West Midlands Posted on 19/09/2016 , work completed 19/09/2016
Very good
Customer Service
Quality
Value
They did a good job.
Which? Trusted Traders Consumer Posted on 16/09/2016 , work completed 16/09/2016
Excellent Service
Customer Service
Quality
Value
We found Finesse an extremely reliable, professional and friendly company. From the sales rep to the fitters we couldn't have asked for better, worked within our budget and fitted to schedule. Excellent value for money they did a fabulous job and the windows look superb. Would highly recommend this company.
Ann H Posted on 06/09/2016 , work completed 06/09/2016
Manufacturer and fitters of excellent product
Customer Service
Quality
Value
This company manufacture their own windows. In fact I was given a tour of the factory. Good price from 3 quotes obtained. Delivery was 6/8 weeks but in actual fact was 5. Bit of a shaky start, the windows they were starting on needed a steel (house built 1935) this and another provided at no extra charge. The windows look great and are exactly to spec. Surveyor made some excellent recommendations. recommended.
Raymond, West Midlands Posted on 05/09/2016 , work completed 05/09/2016
The trader replied (on 23/11/2016)
Hi Raymond, thanks for taking the time to come & visit us. We love it when people come along to see us in action!
The antithesis of a pushy double glazing company
Customer Service
Quality
Value
We had several windows and a patio door installed by Finesse and found their whole company ethos to be the complete opposite of a national firm we invited for a quote. From the first person who came round to the follow up visit after install, it was a pleasure to deal with them and I can't recommend them more highly.
Macbook Posted on 28/08/2016 , work completed 28/08/2016
The trader replied (on 12/12/2016)
Thank you for this lovely feedback. We do set ourselves up to be the exact opposite of the stereotypical glazing company that everybody fears - so it's brilliant to get this kind of feedback. Thank you for taking the time to tell us about your experience.
Prompt & professional
Customer Service
Quality
Value
I've used Finesse for replacement windows and doors for over 12 years. I recommend them. They do a good job and provide good aftercare.
Peter, West Midlands Posted on 26/08/2016 , work completed 26/08/2016
Highly recommended
Customer Service
Quality
Value
Excellent service from beginning to end. It's hard to find a trusted window co. that offers good value and good service. Finesse Windows do both. Would happily use them again and highly recommend them.
Lisa, West Midlands Posted on 19/08/2016 , work completed 19/08/2016
Brilliant job
Customer Service
Quality
Value
The fitters were prompt and professional and very tidy. The surveyor called in and checked everything was OK and the aftercare service was great. They checked we were pleased with everything. In all a way friendly professional company.
Alan, West Midlands Posted on 12/08/2016 , work completed 12/08/2016
Excellent from start to finish.
Customer Service
Quality
Value
Excellent quality and service from all staff. I would recommend this firm in future.
Rosalyn, West Midlands Posted on 12/08/2016 , work completed 12/08/2016
Excellent as always
Customer Service
Quality
Value
Over the past three years, we have replaced all our windows using Finesse, the final 3 this year. We have been most satisfied with their service - all aspects are excellent. A couple of trivial problems that occurred some time after an installation, which were dealt with promptly & efficiently.
Suzette, West Midlands Posted on 10/08/2016 , work completed 10/08/2016
Excellent job.
Customer Service
Quality
Value
Most impressed with the quality service finesse gave us. They did an excellent job. Very friendly reliable company, would definitely recommend them to others.
Tony, West Midlands Posted on 08/08/2016 , work completed 08/08/2016
Prompt & professional
Customer Service
Quality
Value
Finess were very good, better than expected, I was most impressed with their work. I would recommend Finess to anyone.
Ronald, West Midlands Posted on 05/08/2016 , work completed 05/08/2016
Fantastic, as usual.
Customer Service
Quality
Value
Always a pleasurable experience deal with Finesse Windows. Work to a high standard, and completed ahead of schedule.
Chris, West Midlands Posted on 04/08/2016 , work completed 04/08/2016
Excellent job
Customer Service
Quality
Value
As usual, we were delighted with the quality and workmanship. Everyone at Finesse very helpful.
David, West Midlands Posted on 03/08/2016 , work completed 03/08/2016
Excellent job
Customer Service
Quality
Value
Very happy. A job well done!
Brian, West Midlands Posted on 01/08/2016 , work completed 01/08/2016
Efficient, clean and reliable
Customer Service
Quality
Value
The surveyor returned several times to make absolutely sure that the measurements were correct, which was very reassuring. The fitters were quick, clean and tidy & professional. The accounts team were also very helpful and efficient & all staff very pleasant.
Sheila, West Midlands Posted on 28/07/2016 , work completed 28/07/2016
The trader replied (on 23/11/2016)
Thanks for your kind words Sheila - we will pass on your comments to Vic the surveyor. It's always better to measure twice & manufacture once!
Professional job
Customer Service
Quality
Value
Good quality fittings installed efficiently with minimal disruption. A few small problems were noticed afterwards but these were corrected efficiently.
Adrian, West Midlands Posted on 28/07/2016 , work completed 28/07/2016
Brilliant
Customer Service
Quality
Value
Finesse Window staff from Managing Director to a receptionist are really helpful and professional. Any defect spotted are corrected in no time. We admire their work.
Muhammad Amin, West Midlands Posted on 25/07/2016 , work completed 25/07/2016
Very good job
Customer Service
Quality
Value
Fitters were very good and very tidy, we are very pleased with the finished product also we felt that Ray the sales rep was very professional.
Margaret, West Midlands Posted on 22/07/2016 , work completed 22/07/2016
The trader replied (on 23/11/2016)
Hi Margaret, many thanks for taking the time to provide your feedback. We will pass on your kind words to Ray.
Competent & friendly
Customer Service
Quality
Value
Although the firm mis-measured windows to be replaced, due to seal leakage, all was put right without fuss, and competently.
Christopher, West Midlands Posted on 20/07/2016 , work completed 20/07/2016
Brilliant job
Customer Service
Quality
Value
I can highly recommend Finesse Windows - I have used them twice & they are very skilled & reliable.
Kate, West Midlands Posted on 13/07/2016 , work completed 13/07/2016
Happy to recommend
Customer Service
Quality
Value
Have used this company on several occasions without any issues. Recently we had a loggia fitted which is wonderful and was completed on time and to budget by skilled friendly tradesmen. Would happily recommend to others.
Which? Trusted Traders Consumer Posted on 10/07/2016 , work completed 10/07/2016
Excellent job, prompt & professional.
Customer Service
Quality
Value
Work carried out to our complete satisfaction.
Edward, West Midlands Posted on 06/07/2016 , work completed 06/07/2016
Lifelong quality
Customer Service
Quality
Value
We have used the company for 20 years. Some of the first window fitters still look like new. Excellent quality product and really pleasant and efficient staff.
Neil, West Midlands Posted on 01/07/2016 , work completed 01/07/2016
The trader replied (on 23/11/2016)
Hi Neil, many thanks for your much valued business over the decades.
Very impressed.
Customer Service
Quality
Value
I was extremely impressed and satisfied with the level of service given by this company. From beginning to end they went out of their way to ensure the work carried out was to a high standard. I would highly recommend this company.
Jacqueline, West Midlands Posted on 27/06/2016 , work completed 27/06/2016
Completely
Customer Service
Quality
Value
Arrived on time, worked steadily, cleaned up afterwards. Good professional job.
Susan, West Midlands Posted on 20/06/2016 , work completed 20/06/2016
Finesse-windows
Customer Service
Quality
Value
If John Lewis did double glazing it would be designed and installed by Finesse Windows.
Christopher, West Midlands Posted on 17/06/2016 , work completed 17/06/2016
Brilliant company
Customer Service
Quality
Value
Wonderful company to deal with. Our fitters were excellent, as was their workmanship. The quality of the product is top of the range. We are delighted with our new windows throughout and have no hesitation in recommending.
Derek, West Midlands Posted on 13/06/2016 , work completed 13/06/2016
Fabulous job - very impressed
Customer Service
Quality
Value
I have used this trader in the past and had no hesitation in using them again. They were professional, prompt, open to negotiation, and reasonable in price. I will use them again.
Jan, West Midlands Posted on 09/06/2016 , work completed 09/06/2016
Satisfied customer
Customer Service
Quality
Value
The job was completed on time in a professional manner, disruption was kept to a minimum and consideration for the customers home was taken. Snagging was carried out swiftly and carefully with every effort to satisfy the customer.
Which? Trusted Traders Consumer Posted on 06/06/2016 , work completed 06/06/2016
Fantastic service
Customer Service
Quality
Value
Very friendly company. Provided us with many options initially. Confirmed and honoured all timescales. Very professional company with skilled fitters minor after sales issues resolved swiftly.
Saxon, Worcestershire Posted on 01/06/2016 , work completed 01/06/2016
Superb
Customer Service
Quality
Value
All the different skilled workmen that came were efficient, friendly, tidy, considerate and did a superb job. They went the extra mile too at offering advice and contacts for future building work we require. Can't recommend them highly enough!
curlysue Posted on 20/05/2016 , work completed 20/05/2016
A very reliable company
Customer Service
Quality
Value
We have dealt with Finesse for many years. Windows, soffits, also a conservatory built by them. Nothing is too much trouble. We have no hesitation in recommending them and have done!
Harold, West Midlands Posted on 13/05/2016 , work completed 13/05/2016
My Review
Customer Service
Quality
Value
Prompt and Professional
Doreen, West Midlands Posted on 10/05/2016 , work completed 10/05/2016
My Review
Customer Service
Quality
Value
Excellent job and follow up care.
Reg, West Midlands Posted on 01/05/2016 , work completed 01/05/2016
Excellent workmanship
Customer Service
Quality
Value
Everyone at Finesse Windows is very friendly and professional. The time taken to make sure our new conservatory was perfectly designed and built was second to none. All the tradesmen who the company use are excellent. Most highly recommend.
Linda, West Midlands Posted on 23/04/2016 , work completed 23/04/2016
Professional and approachable
Customer Service
Quality
Value
Although they were not the cheapest quote I received, the manner in which they dealt with me reassured me to go with them. They were also recommended to me by other members of my family that had used their services in the past. I have no complaints with their work.
Averil, West Midlands Posted on 19/04/2016 , work completed 19/04/2016
Fantastic
Customer Service
Quality
Value
In the quest for the best, they pass any test; a window firm you can clearly see through: quality.
Veronica, West Midlands Posted on 22/03/2016 , work completed 22/03/2016
The trader replied (on 23/11/2016)
Hi Veronica, thank your for your very kind, very impressive rhyming reply! Much appreciated.
Excellent service
Customer Service
Quality
Value
I was extremely pleased with the professional approach Finesse Windows showed right from the start with the sales (survey & fitting of our windows) I would highly recommend them to our family & friends on an extension. The quality is excellent.
Robert, West Midlands Posted on 20/02/2016 , work completed 20/02/2016
Brilliant
Customer Service
Quality
Value
Great set up and ethos. Using for the 3rd time, great service and friendly guys
Customer , Harborne Posted on 04/01/2016 , work completed 04/01/2016
Great Quality
Customer Service
Quality
Value
Very happy, no problems at all. On time and to budget
Miss Grant, Hall Green Posted on 04/01/2016 , work completed 04/01/2016
Very Pleased
Customer Service
Quality
Value
Absolutely fantastic work. Great addition to the house and good quality finish. well worth the money
Mr Steer, Kings Norton Posted on 02/01/2016 , work completed 02/01/2016