Quality product and excellent fitting service
We chose Finesse Windows to replace 3 bay windows, 7 casement windows, sliding patio doors and our front door following our on-line research and the very positive reviews of the quality of their product and highly recommended fitting service. We were not disappointed. We found the sales advice focused, helpful and concise with the opportunity to have 'hands on' experience of windows, doors and door furniture at the local showroom. The after sales support kept us in touch with progress towards installation which commenced within the predicted timescale. The fitted product appears to be of a high standard and has completely met our expectations. We were particularly impressed with the quality of workmanship of our fitting team Jez and Jaydon, which was second to none from start to finish; they were experienced, skilled, hard working, scrupulous about minimising disruption and a pleasure to have in our home. We have no hesitation in recommending Finesse Windows.
Customer in West Midlands
Posted on 08/10/2024
, work completed 26/09/2024
Recommended
Another Quality Installation
We recently had a patio door/window fitted by Finesse. The installers did a superb job, fitting it all neatly, securely and leaving no mess. We have now had all of our windows plus a porch fitted by Finesse. Every employee we have dealt with has been well prepared, polite and efficient. The whole process went smoothly. We highly recommend them.
Customer in West Midlands
Posted on 02/10/2024
, work completed 20/09/2024
Recommended
100% Recommended
Absolutely recommend this company. We had a porch built. From initial visit through to completion they were absolute professionals. Complete transparency with quotes and all communication, easy to contact, all tradesmen (Brett, Matt, Jez,and Ivan) completed work to an excellent standard and were 100% tidy when working and respectful of gardens etc. We have a Victorian house and Finesse designed and built a porch totally in keeping with the age of the property, a big concern for us. On a personal level, my husband is disabled and was treated with kindness, respect and patience (where necessary) by everyone involved in this project. Great company.
Customer in West Midlands
Posted on 10/09/2024
, work completed 02/09/2024
Recommended
New Double Glazing and exterior door.
Thanks to the team at Finesse Windows for a very pleasant, professional, efficient experience from the start to finish. Excellent customer service/ support and installers. Will be using again in the near future, highly recommend. Karl
Customer in West Midlands
Posted on 30/08/2024
, work completed 22/08/2024
Recommended
Excellent back door and window
Thrilled with the work we had done. Extremely high quality and most importantly for us has improved the security of our house immensely. Mo took us through the initial design and was perfect. He even made some suggestions we had not thought of that’s made a big difference. He took his time to explain everything and the whole process. We were worried on timeframe as we have a baby on the way but they reassured us at every step and was completed in good time. The surveyor (apologies forgot his name) was lovely and made sure he got all the measurements correct. He even did a follow up visit to make sure everything was ok and left a goodie bag which was a lovely little touch. The installer (apologies forgot his name) was excellent. Worked tidily and left no mess. He took all the old stuff away and was a delight to communicate with. Probably more than other quotes but you definitely get what you pay for! Couldn’t recommend them highly enough!
Customer in West Midlands
Posted on 27/08/2024
, work completed 13/08/2024
Recommended
The best company!
I can’t recommend Finesse Windows highly enough! I came to their showroom and they were able to give me a quote at my home the next day. I had a set of patio doors fitted. The work was done to a 10/10 standard. I couldn’t be happier! They really went above and beyond.
Customer in West Midlands
Posted on 20/08/2024
, work completed 06/08/2024
Recommended
Great window company
We have recently had windows fitted by Finesse Windows Ltd. From the start of the process to the finished and installed product they have been excellent. Their staff throughout have been very friendly and helpful. The choosing and ordering of the windows went through extremely quickly without any problems, we were very pleased with their quotation and the different types of windows that they have available. The manufacture of our windows was also a quick process and the fitting was carried out without any problems. The service provided throughout by the team at Finesse Windows has been friendly, informative and we would highly recommend this company.
Customer in West Midlands
Posted on 20/07/2024
, work completed 10/07/2024
Recommended
Kitchen window
We were looking to replace our kitchen window. We had previously had all the windows in the house replaced except this particular one, which was now nearly 30 years old. The company that we had previously used has now gone out of business so we wanted to use a local company. First off I was impressed by Finesse’s reviews, so we visited their showroom. We spoke to Bob Tooth who was very polite, knowledgeable and more importantly, he wasn’t pushy. We liked the product and the price quoted was in my opinion very reasonable. We were concerned that because we only wanted one window a big company would turn us away, but Finesse were more than happy to assist us. We agreed to have the work done and from that point onward everything ran very smoothly. We were kept informed about progress and were given a date for fitting. On the fitting date 2 fitters arrived and completed the job with minimum fuss. They cleared up after them and left us with all 5he necessary paperwork. Overall, we are extremely pleased with job carried out. The window itself is very good and I cannot fault the customer service. The window has a 10 year guarantee and is backed by an insurance policy in case the company goes bust, unlike our previous company who went bust leaving us part way into the guarantee and we could do nothing then to get anything fixed if it broke (which the window handles did). We would certainly recommend Finesse and will use them again if we need any windows replacing
Customer in West Midlands
Posted on 24/05/2024
, work completed 10/05/2024
Recommended
New back door
Design and Installation of a new UPVC back door. Good work. Quietly quickly and efficiently done. Finished product excellent.
Customer in West Midlands
Posted on 19/05/2024
, work completed 13/05/2024
Recommended
Finesse Conservatives Are Of A Very High Quality
I am delighted with my Finesse conservatory it is of a very high standard and the workmen were always very helpful. They worked hard and always left everything clean and tidy at the end of the day. I look forward to enjoying using my conservatory for many years to come.
Customer in West Midlands
Posted on 25/04/2024
, work completed 18/03/2024
Recommended
Would definitely recommend
We're really pleased with the lovely new front door Finesse Windows have installed for us. Brilliant, straight forward service, from the initial enquiry through to installation and aftercare. Each member of staff has been very friendly, knowledgeable and professional and communication has been fantastic all the way through. Thank you to the whole team and especially Jamie, Macie, Chris and Lindsey.
Customer in West Midlands
Posted on 15/04/2024
, work completed 10/04/2024
Recommended
Superb service
We have Used Finesse twice within a 12 month period and there was a reason for going back. We are thrilled with the quality of the product and the service along the way is fantastic…I would highly recommend Finesse
Customer in West Midlands
Posted on 08/04/2024
, work completed 04/04/2024
Recommended
Excellent quality and professional service
I would definitely recommend it. Professional team, good customer service and excellent quality.
Customer in West Midlands
Posted on 06/04/2024
, work completed 25/03/2024
Recommended
Wonderful service, workmanship and team
I had two bedroom windows and a patio door replaced and some small repairs on other existing windows. From start to finish I knew I could trust this team. I had a wonderful experience from planning the job, choosing the windows, communication throughout the manufacturing process and spotless work on the installation. The whole team from sales, customer support, survey, engineers have been refreshingly professional, knowledgeable, trustworthy. Brilliant. I’ll be back! Hopefully soon ! Would recommend wholeheartedly.
Customer in West Midlands
Posted on 27/03/2024
, work completed 15/03/2024
Recommended
Extremely courteous and highly professional
Ref: Casement window + Elegance door. Just a few lines to say a big thank you ‘Finesse Windows & Doors’, for looking after my interests and requirements for a new front door and window. I appreciated the skill, knowledge and dedication of your team, to seek the best fit for my requirements. Indeed, I was also hugely impressed by the courtesy, and professionalism of all the staff at Finesse whom I met on the day of my visit. The fitters were great, and extremely competent, and left the scene so tidy one would not have known work had been undertaken. So, a big thank you to them too. The result is stunning, and works well with the décor.
Customer in Worcestershire
Posted on 15/03/2024
, work completed 04/03/2024
Recommended
Great service, good company to deal with
We have been able to have a new front door for our hall, which is a registered charity, at cost price and with free fitting. Finesse have been very helpful and the work was done on time, to a very high standard.
Customer in Worcestershire
Posted on 13/03/2024
, work completed 11/03/2024
Recommended
New porch and front door
Excellent service from start to finish, all the team were really nice and helpful, quality service and work, you can feel confident that you are in safe hands
Customer in West Midlands
Posted on 01/03/2024
, work completed 28/02/2024
Recommended
Fast and excellent results
Finesse Windows is the best choice I have made for a secure window in my bathroom as an emergency. It is an investment and an added bonus to my home . Each individual from planning ,surveying and installing were promt and delivered a pleasing result on time as scheduled. The staff team at the office were polite and helpful and kept me informed by phone and email which was very assuring . I will use Finesse windows for future improvements and will definitely recommend to friends . Polite, Prompt, Professional and Ace. That's Finesse Windows. A company you can trust .
Customer in West Midlands
Posted on 05/02/2024
, work completed 30/01/2024
Recommended
Excellent service and quality
Had new double glazed windows and doors fitted throughout the property by Finesse Windows. An excellent service provided from start to finish with a single point of contact provided throught each stage. Supplied and fitted to the agreed specification and on schedule. What really stood out was how neat and tidy the job was done and how clean the property was left after each day. Would definitely recommend Finesse Windows to friends and family.
Customer in West Midlands
Posted on 22/01/2024
, work completed 16/01/2024
Recommended
Highly Recommended.
I am really happy with Finesse Windows. Their materials are top-notch, and they keep you updated all the time through calls and emails. It's hard to find this kind of service these days. The people who came to fit the windows were on time and did their job really well. This company is great at what they do, and I will definitely use them again for my future projects.
Customer in West Midlands
Posted on 22/01/2024
, work completed 19/01/2024
Recommended
Excellent Sevice from Start to Finish
Having our windows and doors fitted by Finesse was definitely the right decision for us. The company supplied and fitted new windows and doors throughout our home and competed the job within the timescale provided. From the initial visit through to the completion of the job the level of communication was wonderful. At each stage in the process, we were provided with a named point of contact who kept us well informed. The fitters were courteous and helpful and we are very pleased with the quality if the finish. I would have no hesitation in recommending this company to anyone looking to replace their windows and doors.
Customer in Worcestershire
Posted on 09/01/2024
, work completed 22/12/2023
Recommended
First class service, as always
We have used Finesse on several occasions over the years, and have always been very pleased with every aspect of their service. Their expertise is wide-ranging and their advice is invaluable in making decisions about any work to be undertaken. From start to finish, their communication, the installation process and customer service have been excellent. The quality of their products and the care taken in the course of the actual fitting is outstanding. We have no hesitation in recommending Finesse to others who appreciate quality products, value for money and first class work. They remain our ‘go to’ company for windows and doors.
Customer in West Midlands
Posted on 21/12/2023
, work completed 04/12/2023
Recommended
New patio door supplied and fitted
After carefully considering different window and door companies finesse stood above the rest on all counts. Visiting their showroom in Kingsnorton was outstanding after starting the process with Mark the manager. Quality products stood out and the price outstanding. Payment schedule in place if needed, everything is covered. Insulation date was agreed and the process from then on was brilliant. Their is a first point of contact, who get in touch. Insulation was fitted by DAVEand MIKE. really nice people, any questions they were happy to answer, their work ethics is brilliant. The process, the product to the fitting and after care brilliant. 10 Yr guarantee and also cover on the keys. This firm also has a service department, well impressed. Overall I would recommend this trader to anyone who is interested in having windows and doors . Well done finesse.
Customer in West Midlands
Posted on 12/12/2023
, work completed 06/12/2023
Recommended
Outstanding customer service
My house was fully refurbished in 2016 with all windows and doors fitted by Finesse. I had a couple of service calls over the last 7 years with the last one being a couple of days ago. I was amazed to be contacted half an hour after I sent my email with the service call arranged later that day to adjust my front door hinges. What an outstanding service!
Customer in Worcestershire
Posted on 04/12/2023
, work completed 01/09/2016
Recommended
Brilliant job
An absolutely marvellous job replacing all our windows and doors. The quality of the windows and doors is excellent - our home is now draught free and there is a noticeable difference in how warm the house keeps. Not only that, the new windows and doors look really great. The job was completed on schedule and on time and to the accepted quotation. We were very impressed with the service throughout. Bob spent a lot of time with us going through our options for the quotation. His advice was invaluable. Throughout the process, we have been kept fully informed and advised by the very helpful Customer Service Team. The installation team were terrific - they worked really hard, were very courteous and they cleared away all the dust etc as they went along. So our anticipated two days of clearing up were superfluous! We thoroughly recommend this company. A great product, great service, and really nice people.
Customer in
Posted on 29/11/2023
, work completed 22/11/2023
Recommended
A great company full of caring employees
From start of project through to completion we were kept fully informed and contacted on a regular basis by those in the know at each stage of the windows and doors replacement. This meant that we never felt isolated and as a result we were confident that the finished product would be delightful, and so it was. We really appreciated the efforts of those within the business in manufacturing- order processing - management- customer facing- fitting and final sign off 👍
Customer in Warwickshire
Posted on 24/11/2023
(Reviewer did not use service)
Recommended
Superb Quality - Amazing Service
The team at Finesse Windows could not have been more helpful. From initial enquiry which was by a unique video consultation, then designer visit and then invitation into showroom, we have been fully advised right through the process. Finesse were able to suggest a stylist solution to increase our outdoor living and entertainment space challenge with their new product range - the team couldn't have been more helpful all the way through to the post installation courtesy visit. The new Veranda product met our every wish, stylist and modern at an amazing price. The fitting team kept us informed all the way through the process and were tidy and polite and the finished job is simply stunning. I would highly recommend speaking to Finesse Windows if you are thinking of replacing your Windows, Doors or Conservatory.
Customer in West Midlands
Posted on 26/09/2023
, work completed 29/08/2023
Recommended
Fantastic customer service from beginning to end of process
We had a new sliding patio door fitted. Everything was carried out to the agreed schedule and budget. Initially a chap named Mo visited us to measure up, explain the process and then sent us the quote. Following this, we had telephone calls from Lindsey and Jennie; client relationship coordinators, who explained the next steps. All three were very efficient and helpful. Then a surveyor visited us to check all was OK. On the day of fitting Dave and Mike were assigned to us; everything was done to a very high standard, and the site was left clean and tidy upon completion. Following this we received a telephone call to check we were happy with everything; which we were. I must say that in these days of encountering shoddy customer service from so many enterprises, often 'done' be a robot, that it was extremely refreshing and satisfying to receive such wonderful genuinely caring personal service from Finesse! We will definitely use them again in future.
Customer in West Midlands
Posted on 23/09/2023
, work completed 21/09/2023
Recommended
Great work and team
Couldn’t be anymore pleased with Finesse Windows and the team that came to do our windows. Really great, lovely team that came to do it. . Very professional and their work is first class. Attention to detail is brilliant. Nothing too much trouble. So very happy and the company and team. Definitely recommend them.
Customer in Derbyshire
Posted on 12/09/2023
, work completed 08/09/2023
Recommended
Quality throughout
We had brilliant service from the beginning when we had 7 new windows fitted, one of which was a large bay. We also opted to have the roof line replaced which Steve carried out carefully and to time. Communication throughout, led mostly by Lindsey was excellent as was the work from Mo, the planner, Ian (?) the surveyor and Chris and Chad the fitters. The team work well together and are obviously very proud of what they do. The windows are of a high quality and look fabulous; Chris and Chad deserve a medal for their craftsmanship on the bay window which wasn't quite as straight forward as first thought. The attention to detail from all members of staff involved in the project was outstanding and can be seen in the impressive results, giving real value for money. I've never written such a glowing review of a company before and it is a pleasure to do so.
Customer in West Midlands
Posted on 15/08/2023
, work completed 23/08/2011
Recommended
Amazing workmanship
I can highly recommend FINESSE Windows from start to finish they did all we asked for.We had replaced windows in our Bungalow a front porch door with side panels all glazed to match the windows . It looks really amazing we are very happy with everything.The workmen we’re very polite hard working & cleaned up any mess they made.I can honestly say the only time these men stopped working was when they had there lunch which was all of 20 minutes.Mr Bob Tooth who came out to see us to tell us all about Finesse Windows was not pushy at all.He was very obliging a proper gentleman who let us take our time to consider & to decide what we wanted.IF your thinking of having replacement windows or doors give Finesse a ring you won’t be disappointed.I mustn’t forget you get a 10 year warranty as well. I give Finesse 10 out of 10 . They started & finished the job as was agreed .We paid the agreed amount as was first stated .
Customer in West Midlands
Posted on 04/08/2023
, work completed 20/07/2023
Recommended
Finesse doors and windows.
Finesse doors and windows provide first-class service and products. From my first phone call which was to arrange for front doors to be supplied and fitted to adjusting hinges and any other problems the company has provided brilliant service even on a Sunday. Would recommend this company to even the most difficult people. Will not hesitate to use in future if required. James Chatterton.
Customer in Worcestershire
Posted on 04/07/2023
(Reviewer did not use service)
Recommended
Great service, great people, great product
We have just had 3 new windows and will need another 3 in the next 24 months, and we’ll definitely be using Finesse again. Everyone we dealt with was pleasant, knowledgeable and professional. We took ages to decide and they remained patient with us, giving no hard sell at any point. The fitters did a great job, really pleasant leaving left the house clean when they left. They then dropped a few thank you gifts over the week after. Never I have known a company do that before. One of the best companies I’ve ever dealt with.
Customer in West Midlands
Posted on 27/06/2023
, work completed 22/06/2023
Recommended
Excellent company.
Excellent service and communication second to none from planning to execution of the contract. New front door, six front windows and a bifolding door in the dining room. Superb quality of the product noted. I was worried about possible damage to the two tiled bathrooms which proved to be unwarranted as the workmanship of the fitters was excellent. Credit to Bob for the planning, Ian for the assessment, and truly great work by the fitters, Chris and Chad, not forgetting to mention supervisor Raymond. The quality product and workmanship resulted in my wife and I will be ordering a second bifolding door which is now in the planning stage. The company provides a wonderful customer experience.
Customer in West Midlands
Posted on 15/06/2023
, work completed 14/06/2023
Recommended
First Class Service
We were very pleased with the professionalism that your company as showed from start to finish. The completed French door was superb and it really does change the effect of our outside porch. Would have no hesitation in recommending this company at all. Couldn’t fault anything which is great in this day and age one very pleased customer.
Customer in West Midlands
Posted on 22/05/2023
, work completed 19/05/2023
Recommended
Happy to recommend
Professional friendly staff allowed me to feel supported both before and during the building of my small porch. The office staff were responsive to any questions during the installment. Great flexibility regarding start date without incurring extra costs. Price for the work was reasonable. The materials used were good quality, resulting in very attractive finished product. They earned my trust and thanks!
Customer in Worcestershire
Posted on 19/05/2023
, work completed 16/05/2023
Recommended
New windows
We recently had finesse in to install new windows both upstairs and downstairs! I can honestly not recommend them enough the whole process was great and their customer care both before and after was exemplary! The guys who fitted the windows were incredibly helpful, polite and carried out the work to an impeccable standard! Thank you so much to the whole team!
Customer in West Midlands
Posted on 19/05/2023
, work completed 17/05/2023
Recommended
Outstanding
We have had the windows patio doors and porch fitted for our house and from the initial enquiry call to the completion of the work the communication and the service was exceptional. Cameron & Dillon who were the fitters were absolutely amazing, they were professional, extremely thorough in all the finer details, nothing was rushed and everything was completed to an exceptionally high standard. The finish of the work is like they were working on their own home which is very rare with renovation workmen. We seriously cannot praise them enough, really lovely friendly lads. The quality of the windows and patio doors from finesse is absolutely brilliant and through fitting we have had many compliments from neighbours on how amazing the completion of the work is. We had a few minor issues which were resolved immediately without any fuss. Finesse sent quality people to visit whilst work was been carried out and not at one point was anything picked out as not good enough. The staff at the office were informative through whole process from start to finish. Absolutely outstanding and extremely happy with everything they have done Would 100% recommend finesse. We are looking to get a conservatory next and without a doubt will not go anywhere else for this to be completed. Thank you everyone at finesse for a fabulous service and brilliant fitting of windows for our home .
Customer in West Midlands
Posted on 15/05/2023
, work completed 15/05/2023
Recommended
Impressive company
I used finesse to install two sets of French windows. Superb service throughout from initial contact to after care. Thorough surveyor. Quick and efficient installation. Skilled and experienced fitter who was able to deal with unexpected issues arising. When I needed some hinge adjustments made in an emergency a fitter came out within the hour on bank holiday Sunday. Amazing service.
Customer in West Midlands
Posted on 09/05/2023
, work completed 16/02/2023
Recommended
Faultless Service from Sales to installation and beyond
I have used this company three times now and recommended them to several other people who have used them too. I am totally satisfied with the service they offer - respectful and expert people at every stage of the process. Clearly the employees take pride in their work and in their association with this company. I cannot imagine anyone can better them.
Customer in West Midlands
Posted on 19/04/2023
, work completed 17/04/2023
Recommended
Amazing service from start to finish
We have been trying to find supply and fit of a new composite back door for months. Had 3 quotes and all fell through as certain stages. Was recommended Finesse Windows and what a breath of fresh air to deal with. From the initial quote, right up to the after service, everything went perfectly. Regular calls to let us know where we were in the process, booked in for fitting and arrived on time, great installation and even had a visit after the install to drop off cleaning products and a bottle of wine. If all companies worked to this ethos the world would be a much happier place, Bravo Finesse.
Customer in West Midlands
Posted on 04/04/2023
, work completed 28/03/2023
Recommended
Excellent company to deal with
During the coldest week in January, Finesse Windows replaced 2 big bay windows plus the bay barrel, and also a bedroom window at the back over a sloping roof that required scaffolding. The fitting team led by Jez, supported by Jamie and Will, did an excellent job and worked non-stop in the most awful weather, completing the job in 5 days as promised. They were polite and professional with great interpersonal skills, clearing up each evening and always arriving on time, even in the snow! In fact, all the people involved were a pleasure to deal with and a great credit to Finesse Windows. I am very pleased with the end result which is of the highest quality and looks very good indeed and will certainly use the company again, and happy to recommend them to anyone who wants first-class work done on their home.
Customer in West Midlands
Posted on 24/03/2023
, work completed 31/01/2023
Recommended
Finesse rear patio doors fitted. Superb
This company was excellent from start to finish. No sales pressure. Great communication. Professional, polite and most importantly did a fantastic job installing my new sliding patio doors. I felt I was in very safe, experienced hands. I would not hesitate to recommend Finesse to my friends. Thank you.
Customer in West Midlands
Posted on 22/02/2023
, work completed 20/02/2023
Recommended
Replacement window
Finesse have recently replaced a window for us after a break in. They were prompt, friendly and very professional. I would be more than happy to recommend them.
Customer in West Midlands
Posted on 06/02/2023
, work completed 06/02/2023
Recommended
New Porch
From start to finish, the service and professionalism were first-class. A couple of minor issues needed to be rectified and these were carried out within two days of the porch being completed. We also had visits from an inspector and customer services to make sure that we were happy with the installation. It is obvious that Finesse care about their customers as well as providing an excellent installation programme. Many thanks to all concerned in providing our new porch.
Customer in Worcestershire
Posted on 27/01/2023
, work completed 25/01/2023
Recommended
Arched patio door fitted to rear of property
Finesse Windows were very professional right through the contract, from quote to installation, they were in keeping with all time schedules. The patio supplied is very high spec and the fitter Lee did a superb job very clean tidy and fast installation. We are delighted with our new door.
Customer in Worcestershire
Posted on 27/01/2023
, work completed 01/11/2022
Recommended
Excellent & professional service
Have used Finesse before so knew what to expect - very professional fitting team, top quality products and a company you can rely on. Would not hesitate to recommend them for windows, doors and patio doors. Work carried out on time and all old windows and door removed, place left clean and tidy.
Customer in Worcestershire
Posted on 06/01/2023
, work completed 21/12/2022
Recommended
Good service and matched existing windows really well.
We have just had a new Patio door and some new window panes installed. Paul who came round to see what was needed and prepare the quote was helpful giving good advice, not at all pushy and didn't try to upsell anything. We have diagonal leaded glass units, many of which had lost their seal with condensation inside. I was looking to simply get the blown panes replaced but also wondered about replacing the whole windows. Pauls’ advice was to just replace the glass. The quote was prepared quickly and questions answered promptly. Ordering to installation took quite a long time but that was OK as we were warned that this would be the case early on and prior to signing any contracts They did need to resend someone to do the measurements for the leading on the windows as this was complex and they wanted to make sure the match would be OK. In fact, the match achieved was excellent. On the day (which was horrible and raining cats and dogs) the installers did a great job and kept everything clean and tidy. Price was very competitive on the patio door and we though the glass replacement was very reasonable. We would certainly use them again.
Customer in West Midlands
Posted on 06/12/2022
, work completed 15/11/2022
Recommended
Great Quality and Service
Straightforward to deal with. Read a lot of reviews and word of mouth which turned out to be justified. The company was easy to deal with listened and suggested options. The price quoted was prompt, and was the price paid after a full survey. The price was actually reasonable. They don't hassle you with calls or pressure. Quoted an approx. delivery date and then an actual delivery date and time. Arrived as stated and completed the work in the stated time. The products are good quality as is the fitting and standard of finish. Would not consider anybody else for windows, doors, conservatories etc. After 30 years I got around to having the windows replaced and am glad I used Finesse.
Customer in West Midlands
Posted on 22/11/2022
, work completed 08/11/2022
Recommended
EXCELLENT COMPANY! - SUPERB SERVICE! - HIGHY RECOMMENDED!
Finesse Windows have been absolutely superb from initial quote enquiry through to completion of work. They are extremely professional, keeping the customer informed throughout the stages from quote to when installation will be, and the quality of windows is excellent. Not surprising that they have been awarded the Which? Trader award, given they are a small family run business, and obviously customer service, and quality is so important to them, which is evident from the service they provide. Finesse are highly recommended and will certainly use them in the future! Many thanks to all the Finesse team!
Customer in Worcestershire
Posted on 15/11/2022
, work completed 15/11/2022
Recommended
French Doors
An excellent experience throughout from the initial contact with the company to the completed project. The sales team were not pushy and gave me an excellent quote. I was kept up to date throughout the process from Finesse on the installation date. The installation team worked well and respected my property. They were able to remove the lower wall without creating a lot of mess and installed the door with great expertise. The plastering work was outstanding with the highest of quality finishing I have seen from any plaster works. Overall, I am very happy with the finished product and would not hesitate to use the company again.
Customer in West Midlands
Posted on 09/11/2022
, work completed 07/11/2022
Recommended
Good quality doors really pleased.
Had two doors fitted (composite doors) pleased with quality of doors and friendly helpful fitters. Would recommend the service.
Customer in West Midlands
Posted on 07/11/2022
, work completed 02/11/2022
Recommended
Excellent quality and service
We had a new front bay window, door and internal window fitted by Finesse. Very happy with all aspects of the work from the sales through to installation. The guys doing the fitting did an excellent and tidy job. Great aftercare service too, checking in and missing window keys sent out straight away. Would definitely recommend and will use again.
Customer in West Midlands
Posted on 02/11/2022
, work completed 26/10/2022
Recommended
Stained Glass Encasement - Attention to Detail, Great Reaults
I will give recommendations when it's deserved, and I have to say Finesse did a great job. We had eight stained glass panes encapsulated, principally to warm the house but we wanted to retain the character you only get from aged stained glass. I was concerned this might be lost in the move from old wooden frames to UPVC, but am extremely pleased how they turned out. They fitted the UPVc frames when they removed the Stained Glass, so we benefitted from a warmer/quieter house immediately. Ok, there were some things that didn't go to plan as part of the install, and to be fair to Finesse they pointed out some of these challenges up front, e.g. getting the wooden frames out. They handled the issues with professionalism and courtesy, the quality of the finish is excellent. It is a specialist job and they had the skills, experience and skilled staff. The pricing at their own admission is higher than other companies, however I don't think I would have got the same level of service from others, and indeed having used a variety of other Window companies these are by far the best. Highly recommended and will use them again for sure!
Customer in West Midlands
Posted on 23/09/2022
, work completed 22/09/2022
Recommended
New window fitted
Finesse replaced my sitting room window. I have used the company before to install new doors and they have always been prompt and done good work. I needed to replace a large window and as a previous customer, Finesse had emailed me about a forthcoming price increase, but if an order was placed by a certain date, this increase could be avoided. I visited the showroom and after the window was measured, a price was given, contract issued, and I was given a contact at the showroom. Work was carried out on schedule, vey efficient and debris was cleared up afterwards. Information was provided about operating and cleaning, and later on I was sent a BFRC Energy Rating Certificate. A few weeks later Finesse dropped off a spray cleaner for the window and a bottle of wine - a nice touch! I will definitely use them again!
Customer in West Midlands
Posted on 08/08/2022
, work completed 15/06/2022
Recommended
Excellent Quality and Customer Care
From first engagement to delivery, and even post-delivery, there has been absolute attention to every detail and an exceptional focus on our requirements as a customer. In particular, we had some stringent time constraints which were met extraordinarily well. Thank you. Very delighted by the outcome in every aspect.
Customer in Worcestershire
Posted on 23/07/2022
, work completed 07/07/2022
Recommended
Fine response to panic call.
Discovering my smart, fairly new front door would not lock, early on a Sunday morning, I telephoned Finesse. By ten thirty, a skilled technician had appeared and made the necessary adjustments. He gave helpful advice for future maintenance. A superb response - and a quick end to my sense of panic.
John in West Midlands
Posted on 27/06/2022
, work completed 26/06/2022
Recommended
High quality windows fitted by guys who put in one hundred and ten percent
We have used Finesse before and were happy to go back to them. This time we were having two front bedroom windows fitted and were a bit concerned that our fairly recent work to redecorate and carpet our bedroom would be ruined as the old frames looked difficult to remove. But on the day, Dave and Mike, the fitters, were fantastic. They were a delight to have around and listened carefully to our concerns. They understood exactly and worked around the problems to leave our wallpaper, paint and carpet in perfect condition. They were willing to work into early evening on a Friday to get it all finished. Very impressed and the windows are of the usual high quality. Thanks guys.
Tim in West Midlands
Posted on 27/06/2022
, work completed 24/06/2022
Recommended
Finesse, an appropriate name for a Great company
This is not the first time we have used Finesse Windows, in fact, we have used the firm several times over the years. Recently we needed our Patio Door replacing due to old age. From our initial enquiry, right through to installation and aftercare, we could not have been happier with the end-to-end service delivered by all at Finesse. Our salesperson, Tony, took the time to deliver all of our available options. In addition, his sales process was very focused on our needs and came without any form of pressure. Throughout, Tony made sure that we were happy with design, installation and cost. Once our order was placed, we received regular as well as informative updates on progress. As a result of pressures on the supply chain, we were advised that we would have to wait. However, all at Finesse were upfront and honest about the timescales we could expect. Before fitting, we were visited by Lee who spent time talking to us about what we should expect when work began. Lindsey, Finesse's Client Relationship Coordinator, talked us through the process when the time came to have our Patio fitted. On the day, our fitters Darren and Sam came to our home on time as well as prepared to complete their work. They spent time and put a lot of effort into not just fitting the Patio but also ensuring that we were happy with their work. Despite all the work done, they left our home in perfect condition. For us, there is no other company for our glazing needs, Thank You Finesse Windows
Customer in West Midlands
Posted on 16/06/2022
, work completed 15/06/2022
Recommended
The workman friendly he was right on time he done a excellent job on the door
I love my door and everyone loves it. The guy did a great job I would recommend anyone who needs a door to go to you. Whenever am doing my front windows I will be back to you all. Thank you and god bless
Customer in West Midlands
Posted on 31/05/2022
, work completed 26/05/2022
Recommended
Front door and windows
Excellent work again, I’m a repeat customer and wouldn’t hesitate to use again. Clean, tidy high quality work
Customer in West Midlands
Posted on 27/05/2022
, work completed 24/05/2022
Recommended
Impressive Service
What a great service! From no pressure sale through to a stress free installation with good communication from the company. My wife and I were very impressed with Finesse and over the moon with our new porch. I was a bit wary of engaging another double glazing company as the previous two, we have used, have promised a lot but delivered inferior service and products. The sales meeting with Finesse was friendly and quite layed back. ( No phoning the manager to see if he is in a good mood to provide a better price!!) The price quoted was, we felt, very reasonable. The meeting with the surveyor was equally friendly and he gave us ideas and suggestions we had not previously considered. The installation was excellent. Managed by Darren, who himself was an excellent advert for the company, it went better than we could have imagined. The only issue was that I had ordered the wrong letterbox and it really didn't go with the porch and surround. There was a "no problem" attitude and it was changed at no extra cost. I'm nosy and always ask the workers what the company is like as an employer. Everyone we met from Finesse spoke warmly about the company. How nice. It gave us both a huge amount of confidence in the company we had chosen. We'll certainly use them again. Such a nice friendly company.
Customer in West Midlands
Posted on 14/05/2022
, work completed 15/04/2022
Recommended
Fantastic after service.
Finesse fitted my conservatory three years ago. Yesterday morning I contacted them because one of the patio doors was difficult to lock in cold weather. They came out within three hours and fixed it immediately. I chose Finesse originally having heard so much about their wonderful service, and having had to call upon it yesterday, I can honestly say how delighted I am that I did choose them. After care service is a rarity these days but I can say the Finesse Windows team are amazing at it! Thank you so much.
Steve in West Midlands
Posted on 22/03/2022
, work completed 21/03/2022
Recommended
Good quality workmanship and high quality product
Been a pleasure to deal with, responsive and helpful when dealing with office. Fitters neat and tidy
Customer in West Midlands
Posted on 13/03/2022
, work completed 07/03/2022
Recommended
Six new double glazed windows
I had solid wood windows replaced. When the person came to give me a quote he arrived on time. No sales pressure was applied. I decided to accept the quote and the surveyor came at the appointed time. My windows were fitted last week. The quality of the windows was excellent. The fitters were polite and very careful when removing my old windows The work was completed on time and exactly at the price quoted. The company stood out for me as they did exactly as promised at all stages. I would have no hesitation in recommending this company to anyone.
Customer in West Midlands
Posted on 07/02/2022
, work completed 03/02/2022
Recommended
Quality work
Had 2 x new bays, 1 x back window, 2 x new French doors, and15 replacement units. All work undertaken and completed to a high quality. Problems that arose were dealt with in a professional way and remedied. The team led by Mick were brilliant; follow-up work required due to previous company fitters was scheduled and performed on time. No complaints at all and would use again should any need arise. Also, a thank you to the office staff for prompt and decisive work.
Customer in West Midlands
Posted on 24/09/2021
, work completed 20/09/2021
Recommended
Fantastic work by Finesse (again!)
This is the third time I have used Finesse. This time I had two windows replaced and my conservatory refurbished (new roof, new windows and doors, new floor). I am absolutely delighted again. Their windows look beautiful and are very sturdy. My new conservatory looks stunning. I've had heat reflective glass in the roof - and it works! Even on a very hot day the conservatory is now a comfortable temperature and is a room that I can use all year. Lots of people have been involved in this project, from the guys who pulled down the old conservatory to the fitters, plasters and floor fitters. None of them could have been any more helpful. I would like to say a special thank you to Jez and Will who fitted the new conservatory - lovely people, incredibly hard workers and took such care to do great job. Also, thank you to Ellie who coordinated the project (not simple during a pandemic) and kept me fully informed - her friendly, fast and clear communications have been wonderful. Thanks to everyone at Finesse. I love my new windows and conservatory - see you next time!
Customer in West Midlands
Posted on 16/07/2021
, work completed 08/07/2021
Recommended
Replacement Windows
We used Finesse windows to replace our old wooden ones. From start to finish they were superb. They came and assessed our need quickly and we did not have to wait long for them to start the work. The quality is excellent and the workmanship is superior. Darren and his dad came to install them and they are both such nice people. Helpful, friendly and nothing was too much trouble. We live in a very old house where nothing is square and they took time and trouble to make sure that the finishing was perfect. The craftmanship was right up there. I would give them 10 stars if I could. Dallas Swinburne
Dallas in Worcestershire
Posted on 01/04/2021
, work completed 11/03/2021
Recommended
Excellent Quality, Professional Service and Lovely People!
I would recommend Finesse Windows unreservedly, I found them to be extremely professional, helpful and friendly as well as reasonably priced. We recently had our attic window replaced with UPVC for ease of cleaning and upkeep. As we live in a period property I wouldn't normally consider UPVC but have to say I am so impressed with the quality of the replacement I couldn't be happier. From start to finish the people we dealt with from sales team to the fitters and everybody in between were friendly and helpful and went above and beyond what was expected of them. The fitters Chris and Sam were very respectful of our home and put sheets down on all the stairs and landings, and didn't leave any mess. Again they were very easy to get on with and had great interpersonal skills, even though it was Sam's first day in the job. The quality of the work was excellent and I would definitely use them again and recommend them without hesitation. Well Done Finesse!
Debbie in West Midlands
Posted on 31/03/2021
, work completed 25/03/2021
Recommended
Excellent Service and Products
Finesse Windows were recommended to us by a close relative of ours after they had built a new Conservatory for them. We therefore had no hesitation in ordering a new Conservatory for ourselves and Finesse did an excellent job for us too. This is a company with old fashioned customer focussed values which was apparent at every stage of our dealings with them. From the initial consultation to the final build, each and every one of their staff have been polite and professional in all of their dealings with us. The quality of materials used in the build are excellent and we could not be any happier with the finished product. We are now looking forward to getting many years of pleasure from our purchase.
Customer in West Midlands
Posted on 28/03/2021
, work completed 26/10/2020
Recommended
Cannot fault the quality of work.
Just had all my windows replaced. French doors fitted, radiator repositioned. Cannot fault the workmanship of all the traders involved, all arranged by Finesse. Builders, plumbers, plastering and of course Bill and Darren who fitted my windows to a very high standard of workmanship. All the workmen were polite and friendly. The price I felt was very fair to. A very professional company which I wouldn't hesitate to recommend.
Customer in
Posted on 19/03/2021
, work completed 17/03/2021
Recommended
Excellent Service Again
I had every confidence that Finesse Windows would do a good job of installing my new front door as I have used them before. They gave excellent service again. I am very pleased with the result. I would thoroughly recommend them.
Customer in West Midlands
Posted on 08/01/2021
, work completed 20/01/2007
Recommended
A very satisfied customer
This is the third time that we have used Finesse and their service never disappoints including brilliant after sales service. Having previously had a new patio door and electric garage doors, we didn’t hesitate in contacting Finesse to fit new windows for us. Their service from start to finish was very professional, including their COVID safe restrictions. The fitting team were polite, clean and tidy and did a very pleasing job. The quality of the windows is excellent and we would not hesitate to recommend Finesse.
Janet in Worcestershire
Posted on 24/10/2020
, work completed 12/10/2020
Recommended
Excellent Quality and Service
I had 3 windows replaced, including a floor to ceiling lounge window with door, using Finesse as they are Which? recommended. The consultation process was thorough and very Covid-safe. The installation was on time and professional, also Covid-safe. The window quality is excellent, as is security, there was no damage to decor and the installers cleaned up fantastically. They also removed a blind and refitted it for me. I particularly valued the helpful service as I am over 70 and some tasks are difficult for me. I would certainly use them again and recommend them to others without hesitation.
Customer in West Midlands
Posted on 24/09/2020
, work completed 16/09/2020
Recommended
Amazing service and fantastic finish!
What amazing service from the team at Finesse Windows! From the moment we got in touch with them, To the staff in their show room, the customer service team and the fitters, we couldn’t have been more pleased with their professional service. This is the second time we have used them, we recommend them to everyone and would gladly use again ourselves!
Customer in Worcestershire
Posted on 17/08/2020
, work completed 07/08/2020
Recommended
Kitchen window
In our kitchen the only access to the outside was a door and solid kitchen window. When using the kitchen, for ventilation we opened the door, not a viable option in poor weather. A replacement window with a half opening was requested. Measurements were taken, a design and price agreed around March. Then the lockdown came. We were then given a date in June. The fitter turned up on time. took the old window out and replaced it with the new window in the existing surrounds. He clearly knew what he was doing in overcoming problems as they occurred. It was all done in half a day including clearing up and working within Covid restrictions. Overall, an efficient process at a reasonable price. This was our second encounter with Finesse and the previous high standards were maintained. Who would want to use anyone else?
Customer in West Midlands
Posted on 15/08/2020
, work completed 26/05/2020
Recommended
Repair work to front door
Fitted front door about 3 yrs ago in my 87 yr old moms house. Kept noticing a draft and found front door was warped. They changed that but still had draft. When replacing carpet for tiling found they had not filled in around bottom of door and there were huge deep gaps with no filler. They had covered it up with carpet. Agent came today and said carpet had rubbed hole in floor! They need to take customer complaints seriously and also apologise for poor workmanship instead or arguing.
Customer in West Midlands
Posted on 15/07/2020
(Reviewer did not use service)
A first class job
The whole process of having our near 4 metre wide sliding patio doors replace has proven to be much less tedious than we expected, mainly due to Finesse Windows. Following various quotes for different window/door designs in different materials we finally settled on sliding UPVC patio doors supplied and fitted by finesse. They were one of the only ones to give us a straight quote for the job without the usual double glazing haggle so we knew what it was going to cost. Having accepted the quote and paid our deposit, Coronavirus struck so we have subsequently waited 3 months for our fitting. Finesse kept us informed of what was going on and a surveyor was sent out as soon as it was possible. A date given for the install was preceded by the rules under which the install team would operate, all very careful and correct. Installation date arrived and we just had to remove ourselves from the work area and let them carry on with the job. Upon completion we were very nicely surprised at how good the new doors looked and were very impressed with the quality of the installation. We have not been put off even though we have found a slight issue with one of the glass panels, but this has also been dealt with very quickly, without discussion, and will be resolved very soon. Their customer service I have found to be exceptional at all times..
Martin in West Midlands
Posted on 27/06/2020
, work completed 22/06/2020
Recommended
Excellent product and service
Had a new Palladio front door fitted. Excellent quality, really solid and looks it. The door originally arrived with the wrong glass but this was spotted before it was fitted. The company sourced replacement and got in touch as soon as it was available. The fitter was polite and professional. This is the 3rd job I have had done by Finesse and I can’t recommend them highly enough. Great customer service, quality products.
Customer in West Midlands
Posted on 19/03/2020
, work completed 05/11/2019
Recommended
New front door and side casements
I commenced the process by obtaining three quotations and followed up each quotation with a survey. It was clear that Finesse Windows were on the ball and very efficient during the initial stage and I had no hesitation in booking their services. The fitters were outstanding, respect for property, keeping me informed, attention to detail and customer service, an excellent experience start to finish. I would highly recommend.
Customer in Worcestershire
Posted on 10/03/2020
, work completed 02/03/2020
Recommended
Excellent
The customer service and quality of work end to end, service provided has been of an excellent standard. The initial quote and subsequent discussions face to face and over the phone have been informed, open and transparent. I would definitely recommend Finesse Windows based on my experience, which is of a competent and trustworthy supplier.
Kaneez, West Midlands
Posted on 27/02/2020
, work completed 27/02/2020
Recommended
Superb fitting & service.
From start to finish, Finesse couldn't do enough for us. Our house seemed to have unlevel sills due to settling, but the fitters did an excellent job adjusting the windows to fit correctly with a professional and superb finish. Would recommend to anyone.
Diane, West Midlands
Posted on 18/02/2020
, work completed 18/02/2020
Recommended
Superb!
My experience at every stage has been excellent. There service to fit the door has been treated with a great level of professionalism and it feels that everyone is taking great care in the jobs they do. I'm very happy and I'll definitely be using Finesse again.
Firas, West Midlands
Posted on 14/02/2020
, work completed 14/02/2020
Recommended
Easy and well executed.
I had been meaning to get this window replaced for a long time. From first contact with Finesse it was a few weeks only before a new window was fitted. It took half a day and was a completely painless procedure. New window is excellent.
Julia, West Midlands
Posted on 13/02/2020
, work completed 13/02/2020
Recommended
Thank you
Excellent, professional very happy with the windows and workmanship with the fitting. Also how clean the hall stairs and landing were when the fitter finished. Thank you.
Joyce, West Midlands
Posted on 11/02/2020
, work completed 11/02/2020
Recommended
High quality service and product.
Very helpful and professional sales service. Followed up by an excellent fitting service. The fitting team prompt tidy and very exact and precise on how they fitted the windows.
Geoff, Herefordshire
Posted on 31/01/2020
, work completed 31/01/2020
Recommended
My review
Very satisfied with the work.
Posted on 29/01/2020
, work completed 29/01/2020
Recommended
Excellent.
I can only say from visiting showroom to installing and completion - one word excellent.
Anthony John, West Midlands
Posted on 21/01/2020
, work completed 21/01/2020
Recommended
Highly recommended.
Finesse installed new windows and doors. Very pleased with the product. The fitters, Chris and Mike were the ultimate professionals - efficient, helpful, polite and always willing to go the extra mile to ensure customer satisfaction. The job was completed within the specified time frame.
Posted on 20/01/2020
, work completed 20/01/2020
Recommended
Lucky potluck
My choosing Finesse was 100% pot luck. My wife wanted a new door fitting to the porch. I looked on the internet saw Finesses web site and decided to give them a ring.the best decision I have made in a long time. All appoints were kept and the work carried out far better than expected. Rubbish removed and work area vacuumed. The fitter worked non stop till the job was finished and he is credit to the company. I would not hesitate to use this company again as long as their fitters are all as good as the one who fitted the door.
Customer in Worcestershire
Posted on 15/01/2020
, work completed 14/01/2020
Recommended
Great work and attention to details
Finesse Windows carried out a recent work at my property regarding changing a door. The end to end experience has been seamless and I was extremely pleased by the overall work. Great attention to details from Dean who came for the quote and Vishal who carried out the work in a really meticulous and tidy way. I would definitely recommend them. Thank you again
Customer in West Midlands
Posted on 17/12/2019
, work completed 04/12/2019
Recommended
Quality Company
We have used Finesse on various occasions, garage door, new windows and have just had a new conservatory roof and have always had quality work done. The sales staff are never 'pushy', offer some good advice and the quotes are always reasonable. The fitters are friendly, efficient and are always exceptionally tidy, cleaning up thoroughly afterwards. When we had a small problem following our recent job, the service man was out with us within 30 minutes of my phone call. That is service!
Fiona in West Midlands
Posted on 26/10/2019
, work completed 17/09/2019
Recommended
Fantastic company to deal with!
Had five new windows fitted on the 27/9/19. All I can say is I am one happy customer. Dealing with finesse windows from start to finish, has been a fantastic experience. I would like to say a big thank you to the fitters, Jez and Will, who were two outstanding fine, young gentleman. I found them to be hardworking, honest and trustworthy, everything you hope and wish for in good and decent tradesmen. When the works were completed, Jez and Will, left my home immaculately clean. I would have no hesitation in recommending finesse windows, to family and friends 100%.
Lynne in West Midlands
Posted on 30/09/2019
(Reviewer did not use service)
Recommended
Excellent quality product.
We decided to replace an old and rusting up and over garage door with an opening one. We chose Finesse based on the product, reviews, and the Which Trusted Trader seal of approval. A general assessment and measure up was done, and a price quoted at the same time. A surveyor came later to take detailed measurements, paperwork duly arrived and was signed, and a deposit taken. We then waited about 5-6 weeks for the fitting. This was done by 2 very pleasant men, who came at the agreed time, took out the old door and fitted the new one, all with minimal fuss, and little or no mess in about 2 hours. The whole process was a positive experience. Everything was done to an agreed schedule, and (apart from having to pay the bill) was painless! We have already recommended them to someone we know. A Company to be applauded, both for quality and service!
Lynn, Worcestershire
Posted on 14/08/2019
, work completed 12/07/2019
Recommended
TOP NOTCH LOCAL COMPANY
We needed an old window replacing. Much preferring word-of-mouth, we asked our friends, one of whom recommended Finesse Windows of Kings Norton. Everything went like clockwork - the sales person arrived on time on the right day, followed by the surveyor a few days later and then, almost before I knew it, the fitters came. Nothing was too much trouble for them including moving some cases of wine out of the way. Two hours later - job done. And they cleaned and cleared up before leaving. And moved the wine back! Not the cheapest, but Top Notch!
Customer in Worcestershire
Posted on 04/08/2019
, work completed 02/08/2019
Recommended
Great company
Great service, no pushy salesmen, just a conscientious designer who listened to my needs rather than telling me what I need which another company tried to do. Fitters were friendly and efficient, replacement windows and 2 sets of bi-fold doors neatly fitted and finished to a high standard at a very competitive price. I'd definitely recommend this firm and will be using them when we get the next stage of renovations done.
Customer in Warwickshire
Posted on 17/07/2019
, work completed 07/06/2019
Recommended
Excellent experience
The thought of having builders around your house for a few weeks can be worrying. However, our experience with Finesse Windows and the construction of our Conservatory was excellent. The workmen arrived when they said they would, were always attentive and did a great job. As with all things there were a couple of hiccups, but the important thing is that these minor problems were sorted extremely quickly with no complaints. We felt they were there to make sure we were happy with the end result. Thank you Finesse, when the need arises we will definitely use you again.
Customer in West Midlands
Posted on 17/07/2019
, work completed 12/07/2019
Recommended
Patio Doors
We had to replace unsatisfactory bi-fold patio doors. Finesse were very good, it took half a day. The fitters were excellent and cleared up everything. There is now a much better outlook onto our garden.
Customer in West Midlands
Posted on 17/07/2019
, work completed 02/07/2019
Recommended
Excellent service and quality product
Very pleased with the whole experience from quote to finished job, top quality windows and back door, fitters very friendly and very tidy, we would highly recommend Finesse Windows.
Customer in Worcestershire
Posted on 05/07/2019
, work completed 13/06/2019
Recommended
Professional.
Had a new door and had Finesse again. They mad a good job of the windows 4 yrs. ago.
Mavis, West Midlands
Posted on 27/06/2019
, work completed 27/06/2019
Recommended
Fantastic Local Company
I'd used Finesse a long time back and have to be honest i had completely forgot about them when i needed a custom sized replacement door for my garage. I had rang around other door companies before i remembered i had used them in the past. From the initial conversation to the sales representative coming out to discuss my requirements to the installation of the door, i have to say i am really pleased with the results. The brick work wasn't great but they have used a PVC fascia which has dramatically improved the appearance of the brick work. I am over the moon with the results and feel it was worth every penny. Many Thanks to all the team at Finesse, i would definitely recommend this company to anyone looking to carry out home improvements.
Customer in West Midlands
Posted on 24/06/2019
, work completed 13/06/2019
Recommended
Exceptional!
Cannot fault the service received from start to finish. Extremely helpful during the planning process, smooth and hassle free. Work crew were very polite, tidy and helpful throughout - a great team! Work was completed to spec, on time and to budget. So pleased with the conservatory and would highly recommend. Do not go anywhere else! A very big thank you to Finesse.
Customer in West Midlands
Posted on 22/06/2019
, work completed 07/06/2019
Recommended
Beautiful new windows
We are delighted with our new windows. They look so lovely and are very high quality - sturdy and substantial. We have been really happy with all aspects of customer service. Everyone turned up when they said they would, were flexible with dates to accommodate us and were friendly and professional - designer, surveyor, scaffolders, fitters. The fitting was amazing - not even any touching up required around the new windows. There is a really small problem with one of the panes of glass (some marks that won't come off) but we phoned Finesse and they are replacing with it without any fuss - excellent customer service. Thank you to everyone at Finesse - we are very happy customers and I smile every time I look at my new windows.
Customer in West Midlands
Posted on 11/06/2019
, work completed 31/05/2019
Recommended
Reliable efficient firm
I had used this company before and didn't hesitate to go back to them when I needed three very old UVPC windows replacing which had not originally been installed by them. That was only because I hadn't heard of them then. I would use them every time and highly recommend them to others for their customer relations and their efficiency. I was stunned by the speed the work was carried out. I had a preliminary visit from a really friendly designer who had remembered me from the last job that had been carried out and in two weeks the job had been completed to my satisfaction! Everybody I dealt with was polite, friendly, prompt and efficient. The workmanship of the installers appears to have been excellent and I find it incredible that they can just pop out old windows and insert new ones without any need for me to do any touching up or redecorating after they have been.
Lynne
Posted on 10/06/2019
, work completed 03/06/2019
Recommended
Excellent local family-run business offering highest quality products
Finesse are a company that provide a totally customer-focused service using only the highest quality products. They have just completed a conservatory refurbishment, fitted new guttering and soffits, installed a bespoke porch, replaced two patio doors and new garage doors at our property. Each job has been completed to a very high standard in a timely and efficient manner. These days its refreshing to find a company that actually takes pride in the work that they do and stand behind their promises with a 10-year guarantee. As with all large jobs, sometimes things don't always go quite as expected but Finesse went out of their way to make sure that these were sorted without any headaches for me and my family. They also tidied up after each job very thoroughly. The personal touch is what sets this company apart from others. We couldn't be more pleased with the results. Special shout out to all of the lads who helped on the various jobs - Ray, Matt, Darren, Kent, Jez, Will, Nigel and Ian. I have no hesitiation in recommending this highly professional company and I am now saving up the pennies to have them back again next year to do some more work for us. Great work guys - thanks.
Customer in Birmingham
Posted on 05/06/2019
, work completed 05/06/2019
Recommended
Second to none
Having already had a front door off finesse, being extremely pleased I had no hesitation to have them replace the orangery roof in the kitchen. The old roof which had been fitted by an other company was leaking, and I was at my wits end trying to get it fixed. When I asked finesse if they would mind having a look they did so and informed me of the problem, they did try to help to fix it without having to have a total replacement (which shows what an honest and great company they are), however a full roof was needed. From start to finish the professionalism was second to none, all the staff from sales to fitting , reception and the factory guys are just so friendly and their knowledge is amazing. My new roof is now on, the mess the previous people made has been rectified and i can tell the difference straight away. I cannot recommend these guys enough.
Customer in Worcestershire
Posted on 28/05/2019
, work completed 15/05/2019
Recommended
Professional, reliable and fantastic quality
We recently had to adapt our bathroom into a wet room for our severely disabled daughter. Finesse were recommended by a friend and from start to finish their professionalism, project management and care was impeccable. We had a new bathroom window from Finesse, which has helped to transform the bathroom to help suit our daughters needs. The project was completed very quickly and with minimal disruption. During the project, I spoke with different members of the Finesse team who were able to respond to our questions immediately and helped to reassure me that the project would not impact on our daughters routine. We are more than pleased with the quality of our new window and the follow up aftercare and cannot thank the team enough for their consideration throughout the project. I would highly recommend Finesse to anyone looking to make home improvements.
Customer in West Midlands
Posted on 15/05/2019
, work completed 15/03/2019
Recommended
Period house new windows
From the very outset of the enquiry to fitting of numerous windows, the service was excellent. All aspects from advice, sales, surveying through to fitting were seamless and communication was good on every level. The fitters were thoughtful, tidy and polite. We are really pleased with the product and would not hesitate in recommending this company.
Customer in Worcestershire
Posted on 14/05/2019
, work completed 03/05/2019
Recommended
Highest quality windows and service
Finesse replaced a rotten timber framed window and door at the rear of our house with a lovely UPVC-framed fitting. Communication was clear, the surveyor was knowledgeable and helpful and we were offered a choice of styles. The job was completed quickly. The fitters were polite, tidy and did a fantastic job. The new door has enhanced our house. I would have no hesitation in recommending Finesse.
Customer in West Midlands
Posted on 14/05/2019
, work completed 17/04/2019
Recommended
Amazing attention to detail and unparalleled service!
Finesse Windows have been amazing to deal with from start to finish. We have a property built in 1880 that had beautiful original window designs but they were cracked, painted shut, had secondary glazing and it was time to get them all looking good and working again. My only stipulation was to replicate the original windows and Finesse did a fantastic job - we have had so many compliments about the finished installation. After living with the windows for a few weeks we realised one was sticking slightly when we opened it and the furniture on another was white instead of black. When I contacted Finesse they got me booked in right away and everything was sorted out impeccably. All the staff we have dealt with have been very professional and what could have been quite a disruptive experience within the house has actually been a pleasure. Thank you Finesse!
Customer in Worcestershire
Posted on 14/05/2019
, work completed 14/05/2019
Recommended
Catalogue of errors and not a care!
Came to fit bathroom window on 11/4/19. Wrong measurements had been taken! Once frame had been re-made it was fitted on 18/4/19. This time one of the glass units had been damaged. I called Finesse and spoke to someone to complain that this was not going well. He apologised but basically said there was nothing he could do. Again we had to wait in on 30/4/19 for the new unit to be fitted. We received no formal apology, and after being good customers of Finesse for 15 years we expected better. No attempt has been made to make us feel better about this and I am furious at having to wait in on four separate occasions when twice should have sufficed (once for measuring and once for fitting). We hoped we would receive either a letter or even a small discount by way of apology, but nothing was forthcoming, just a statement to be paid. It was a catalogue of errors that Finesse do not care about making us feel better about. We will never use them again!
Customer in West Midlands
Posted on 13/05/2019
, work completed 30/04/2019
New door and windows
We had a new front door and windows fitted over a couple of days, the job right from the word go, to the job finish, everyone was excellent. With a special word for the fitters, there was no damage to existing decor, and nothing was too much trouble for them. Really well done.
Customer in West Midlands
Posted on 04/05/2019
, work completed 08/04/2019
Recommended
Very happy
We have used Finesse before & that's why we went back to them to replace a rear upstairs bedroom window. You can rely on them to give good quality windows & service is excellent from start to finish. You may pay a little bit more than some other companies, but you only get what you pay for.
Debra, West Midlands
Posted on 29/04/2019
, work completed 29/04/2019
Recommended
Prompt, professional and tidy
Garage door fitted to my satisfaction and provides a very satisfactory finish to the front elevation on the house. Customer need to ensure that details related to security alarms and temporary, advertising signs are agreed in full before the contract is signed.
Royston, West Midlands
Posted on 19/04/2019
, work completed 19/04/2019
Recommended
Excellent and friendly staff
I actually enjoyed the two whole days (plus half of a third day) I felt I could go in and out of my house while the boys were working. The attitude of the office staff was also friendly and efficient. The boys made a good job of clearing up. One aspect I thought slightly unreasonable was the necessity to pay extra (the firm did reduce the cost for me) for someone to replace my blinds. Had this been included in the original cost I probably wouldn't even have thought about it!
Diane, West Midlands
Posted on 18/04/2019
, work completed 18/04/2019
Recommended
Excellent Service
All our double glazing and soffits have been replaced by Finesse, we choose this company, you request a quote and there is no pressure to carry out the work until you are ready, fitting was done within three weeks of order being placed. The product is of high quality and the service is excellent. Highly recommend this company.
Customer in West Midlands
Posted on 16/04/2019
, work completed 05/04/2019
Recommended
First time user and so pleased with the result. Will have them in future for other windows and doors.
From the first call I made to make the enquiry and arrange for someone to call and give me a quote (Ray), the surveyor coming to make the final appraisal and then the fitting team, everyone was absolutely professional and gave an air of expertise, never keeping me waiting. I was only having one window replaced but was treated as a valued customer. The fitting team, three people led by Michael, far exceeded what I was expecting by the work they produced. There was no mess, everything moved out of the way and the carpet was covered. The old window removed and the surround cleared and tidied before the new one fitted. The result it excellent, I couldn't have wished for more. I have no hesitation in recommending them and using them again for my other windows and doors.
Customer in West Midlands
Posted on 15/04/2019
, work completed 11/04/2019
Recommended
Brilliant as always
We have used Finesse before. The quality is always good. The workers done an excellent job on our front porch. It was started and finished when they said it would be. Happy customers.
Anita, West Midlands
Posted on 08/04/2019
, work completed 08/04/2019
Recommended
Prompt and professional
Finesse Windows have now completed all doors, windows, fascia's on our bungalow to our complete satisfaction. We have no hesitation in recommending them. Their work is of a high standard.
Leonard, West Midlands
Posted on 05/04/2019
, work completed 05/04/2019
Recommended
A professional company.
All as promised. Work was to a very high standard and the company was a pleasure to deal with.
Stuart, Worcestershire
Posted on 01/04/2019
, work completed 01/04/2019
Recommended
Great customer service
We had two windows replaced , from a previous supplier, that had misted, lounge window no problem, the kitchen door window had a flaw , called customer service, they arranged a replacement , that was also flawed , in the end it was sorted , no fault on Finesses side it was due to glass manufacturer. Customer service exceptional, Two fitters arrived at the time stated, Very efficient company to be highly recommended, Would not hesitate to use them again. Malcolm Butler
Customer in West Midlands
Posted on 22/02/2019
, work completed 19/02/2019
Recommended
Knowledgable skilled and professional
Excellent overall experience. Pleased with the standard of work and the 'finish'. Skilled workman who were always polite and took the time to answer my questions, worked to timeline. I would certainly use them again and recommend the company to others, most impressed.
Flavia, West Midlands
Posted on 18/02/2019
, work completed 18/02/2019
Recommended
My review
Dave, West Midlands
Posted on 15/02/2019
, work completed 15/02/2019
Recommended
Excellent service
Large lounge window replaced. First class product in efficiency & looks. From receipt of quote to installation & follow up, the service was excellent. Would recommend Finesse.
Jill, West Midlands
Posted on 14/02/2019
, work completed 14/02/2019
Recommended
Great service and product
Finesse replaced all the windows in our house (19 windows) and our porch. All completed to time (took a week to complete - ran behind a little on the way, but Finesse sent more fitters out so as not to delay, which was great) and to the agreed cost. Number of things have made Finesse stand out: - local smaller business - nice to be able to support a local company. - environmental aspects - the windows are A class eco rating (and have made a massive difference to the warmth of the house already) - security - excellent locks on the doors (porch and patio) - Ultion into snap, which was standard and very impressed. - feature window - we asked Finesse to produce a leaded window for our landing window based on a design i provided - great work, exactly what 'd asked for and looks excellent. - sales - no pressure and really helpful in adjusting the quote as we went through (i made a lot of changes and were very patient and helpful). Can also go and look at the windows being made on site if want to (we didn't but nice to have the offer). - Fitting - great experience, the lead fitter (Chris) was great, kept me up to date with how progress was going and asked questions to make sure we were getting exactly what we wanted (for example, we didn't want plastic strips round the windows, so Chris kept these off and made good the plaster work). Was really surprised how little damage to the old plaster etc from taking old windows out - they took care and could tell with the output.
Customer in West Midlands
Posted on 12/02/2019
, work completed 03/02/2019
Recommended
Excellent Company
We have just had our patio door replaced with a large window. It looks fabulous! We are thrilled with the results. The fitter, Visual, was excellent. He made sure that every detail was perfect. He worked very quickly and efficiently and ensured that everywhere was left clean and tidy. I highly recommend this company and I would certainly use them again.
Customer in West Midlands
Posted on 08/02/2019
, work completed 08/02/2019
Recommended
Excellence in Glass
Superb service from a trusted installer. From the first visit by the estimator to the final installation Finesse created confidence and displayed professionalism. Nothing was too much much trouble and even after installation they returned to check all was well and brought tokens of appreciation for the business. Highly recommended for real customer-focussed attention and excellent value for money.
Customer in West Midlands
Posted on 06/02/2019
, work completed 30/01/2019
Recommended
excellent
Finesse Windows fitted 49 windows and doors for me in November 2018. From sales to installation to aftercare I can not fault them. Dean the salesman was lovely and helpful, not pushy at all. Installation took 3 weeks . The fitters were amazing. Very respectful and cleaned up after themselves. Nothing was too much trouble for them. They had a hard job taking out my old steal windows with individual lead pieces. There are a lot of window companies out there, I’m so pleased I chose to go with Finesse based on the excellent reviews. They are a family run business with a great ethos. Finesse will be replacing all our office windows in April.
Customer in West Midlands
Posted on 31/01/2019
, work completed 30/11/2018
Recommended
Happy with our doors
Finesse fitted new front and back doors. We chose them as they gave us most confidence that we would get a high quality product and service, and we weren't disappointed. All staff, from sales and measuring to fitting and reception were courteous and professional. The fitter cleaned up carefully when finished. A slight problem with the fit of the front door, noticed later, was fixed promptly. Overall we're a happy customer.
Customer in Worcestershire
Posted on 23/01/2019
, work completed 11/01/2019
Recommended
Excellent service
Replacement of old patio windows and doors. Came to do job exactly on time, very professional. Very happy with the product and job. They also replaced a unit in a bow window installed years ago by someone else. They had to re-do that job but there no trouble at all so came when they said they would.
Carl, West Midlands
Posted on 18/01/2019
, work completed 18/01/2019
Recommended
Fantastic job.
Great experience throughout, from the sales to the fitting. The guys fitting were great. We have two dogs and they worked with us to keep them safe.
Thomas, West Midlands
Posted on 07/01/2019
, work completed 07/01/2019
Recommended
Quality and professionalism
We had a conservatory built. Each team arrived when they said they would. Worked with expertise and openness. Office staff were always available for queries and always returned with an answer. A quality job all round, one week less than the estimate. All at a price fractional of another local quote.
Alan, West Midlands
Posted on 06/12/2018
, work completed 06/12/2018
Recommended
Great quality of work, excellent fitters, transformed our house!
We've had the roofline replaced, all new windows and doors, and had the conservatory replaced. I can definitely recommend the dark grey, it has completely transformed the look of our house. We've known of Finesse for a number of years now, and only considered them for our order knowing of the quality and security benefits of the product to be fitted, the level of detail they place on getting your order right and to the standard you want, along with the unrivaled commitment to service from order to fitting to final check. When the original survey was completed, even though we were having our conservatory replaced, keeping the original base, Andy still offered some suggestions to alter the design that would enhance the overall look to what we originally had. Once the fitting had finished, we were shown around by the lead fitter to make sure everything was to the standard we expected. But even before we started he did mention two panes of glass had small scratches on them, and these were replaced within a few days - there's upfront honesty for you! I expected this of Finesse anyway, but it was comforting to experience the quality of the fitters and builders during the two weeks they were on site, friendly, careful around our house, and just a really nice bunch of guys. Thank You Andy
Customer in Leicestershire
Posted on 27/11/2018
, work completed 05/10/2018
Recommended
great work, prompt, very clean
I would like to thank finesse for a great installation, we were kept informed all through out the job, the salesman was very helpful, we shopped around a bit first to make sure we were getting the best advice and to check how they were on price, but common sense prevailed and decided to go with finesse, our installation went smoothly, the fitter were very clean and tidy, the after sales was great, they were not the cheapest however you do get what you pay for. Many thanks.
Customer in South Yorkshire
Posted on 16/11/2018
, work completed 14/11/2018
Recommended
Second to none.
From start to finish Finesse Windows were very professional, extremely friendly and nothing was too much trouble (it took me a long time to make up my mind), they were very patient. I was kept up to date with delivery and fitting date. I love my new door and have received plenty of compliments. I am so grateful to Dave Turner, who recommended Finesse to me.
Nicola, West Midlands
Posted on 12/11/2018
, work completed 12/11/2018
Recommended
Professional job
I have used this company over a period of years. From start to finish a most professional job. Fitters most friendly and tidy. Highly recommended.
Michael, West Midlands
Posted on 19/09/2018
, work completed 19/09/2018
Recommended
Brilliant job
Very friendly, great product, great service.
Ian, Worcestershire
Posted on 24/08/2018
, work completed 24/08/2018
Recommended
Job well done.
Appreciated the cleaning up at the end.
Thomas, West Midlands
Posted on 30/07/2018
, work completed 30/07/2018
Recommended
Brilliant job
First class job all round from sales staff to fitters. Fitters did an excellent job, very clean and very helpful. Would recommend Finesse 100%.
Michael, West Midlands
Posted on 12/07/2018
, work completed 12/07/2018
Recommended
Excellent service.
I have used this company before. They are professional and friendly. No pressure. Good communications. Staff are very helpful, clean, tidy workmen. Very happy with products. Would certainly use again and highly recommend this local company.
Anita, West Midlands
Posted on 12/07/2018
, work completed 12/07/2018
Recommended
Excellent Quality and Fantastic Service
We had 6 new windows plus french doors installed to our community centre. Being in a conservation area we were worried about what we would be allowed. Finesse Windows took all that worry away by designing some fantastic windows that were in keeping with the 1920s building and suitable for the area. The quality of the work and the speed of their installation was excellent and their customer service second to none. We would highly recommend them!
markisgrove
Posted on 25/06/2018
, work completed 25/06/2018
Recommended
First class job
We were treated courteously and professionally by the sales representative. We are extremely pleased with the quality of the product and very satisfied with the way in which the windows were installed.
Carole, West Midlands
Posted on 18/06/2018
, work completed 18/06/2018
Recommended
Superb job, professional and prompt
From start to finish - professional, helpful, nothing too much trouble. Clean and tidy. Excellent job. Good team of workers. Have used Finesse before and have always been very pleased with their work.
Which? Trusted Traders Consumer
Posted on 08/06/2018
, work completed 08/06/2018
Recommended
Good quality
Very impressed with the efficient service. Polite and friendly. Good quality door fitted.
Joan, West Midlands
Posted on 01/06/2018
, work completed 01/06/2018
Recommended
Good work, but strange beginning.
The work was originally scheduled to start 24/05/18 but I was asked to defer to the 29/05/18. The team consisted of just one man. He did a great job very professional and helpful but as he was on his own it took 3 days instead of 2 to complete the work.
Nigel, West Midlands
Posted on 29/05/2018
, work completed 29/05/2018
Recommended
High standard throughout..
I needed 3 new rear windows and 2 doors on the rear elevation of the property and was recommended to Finesse by a friend who had recently had all of her windows replaced. The job was completed yesterday and I am very satisfied with the standard of workmanship achieved by the 2 tradesmen. They were both friendly and professional, and completed the work with a minimum of fuss. They left the place in a clean and tidy condition. The whole process from point of sale, to survey and completion had been flawless and I would have no hesitation in further recommending Finesse Windows to any potential new customer.
Neil S
Posted on 22/05/2018
, work completed 22/05/2018
Recommended
Happy Redditch Customer
We had 12 windows fitted, 2 Large 5 sided bays, an oversize patio window and 9 other windows. We were very pleased with the quality and finish of the windows. The fitters, Jez and Will, were with us for 5 days. They were friendly, efficient and checked at all times that we were happy with what they were doing. We assumed we would have to decorate all of the rooms straight after but in fact we wont have to rush to do any remedial work inside. Couldn't have wished for a better experience. Would highly recommend Finesse to anyone and we were happy that the workmanship followed true to form from the reviews we had read when choosing Finesse to install our windows.
Happy Redditch Customer
Posted on 07/05/2018
, work completed 07/05/2018
Recommended
Excellent Throughout!
From the initial - honest - quote down to the brilliant work on the day. Cannot fault it!
David, West Midlands
Posted on 03/05/2018
, work completed 03/05/2018
Recommended
Money well spent
The windows have improved our home immensely, not only by adding more kerb appeal, but also by keeping more warmth inside and more noise out. The staff from start to finish have been friendly, helpful and professional. The job was done to a high quality. I would certainly recommend them to others and would use them again in the future.
A, West Midlands
Posted on 02/05/2018
, work completed 02/05/2018
Recommended
Efficient And Professional
Nat and Will arrived promptly and worked fast in awful weather conditions. They were pleasant and polite and very thorough. We were very pleased with the service.
Jean, West Midlands
Posted on 02/05/2018
, work completed 02/05/2018
Recommended
First class
No complaints whatsoever, first class job. Very satisfied.
Ken, West Midlands
Posted on 20/04/2018
, work completed 20/04/2018
Recommended
Perfection - again.
Fitter worked alone, but to high standard, polite and trustworthy. Left everywhere clean & tidy. So pleased with work. Will definitely use again.
Ann-Marie, West Midlands
Posted on 20/04/2018
, work completed 20/04/2018
Recommended
Fantastic work
Really flexible & helpful. All work staff are great, tidy, happy, clean & hard working. Great customer service on a few 'snags'. 100% recommend.
Steven, Worcestershire
Posted on 17/04/2018
, work completed 17/04/2018
Recommended
Excellent job
From the initial survey to completion of job extremely professional. All work was carried out to the highest level , great workers and when they left I had a lovely clean house with a great new look. Couldn't be more pleased.
Eileen, West Midlands
Posted on 12/04/2018
, work completed 12/04/2018
Recommended
Happy Redditch customer
Excellent product, brilliant fitting team, great after service, highly recommend.
Roy, Worcestershire
Posted on 09/04/2018
, work completed 09/04/2018
Recommended
Outstanding
From the salesman to the finish, nothing was too much trouble for this company, attention to detail, care and craftsmanship was paramount. Delighted with the finish. This was repeat business as we had used this company before and would definitely use them again. Would highly recommend.
Mark, West Midlands
Posted on 29/03/2018
, work completed 29/03/2018
Recommended
Prompt and professional
Was very pleased with service received. Men were polite and very hardworking. Will definitely be using them again.
Sylvia, West Midlands
Posted on 28/03/2018
, work completed 28/03/2018
Recommended
High Quality
Kept to appointment times, product high quality, value for money, fitters very respectful to our property at all times.
David, West Midlands
Posted on 26/03/2018
, work completed 26/03/2018
Recommended
My review
Our experience with Finesse was excellent from start to finish. Those we came into contact with were friendly and professional. The fitters were great and kept mess etc to a minimum and tidied up after themselves all the time. Would recommend them to anyone!
Fiona, West Midlands
Posted on 23/03/2018
, work completed 23/03/2018
Recommended
Fantastic service
Very impressed, from start to finish has been professional and efficient. Nothing too much trouble. Always ensured I was happy with everything, went above and beyond for me to ensure end result was perfect. Wouldn't hesitate to recommend to everyone.
Teresa, West Midlands
Posted on 19/03/2018
, work completed 19/03/2018
Recommended
Amazing service - 1st class
From the very start of the process of choosing windows through to install, the service has been 1st class. A fantastic team who ensured we were looked after from day 1 - end.
Paul, Worcestershire
Posted on 13/03/2018
, work completed 13/03/2018
Recommended
True professionals shine through
Finesse Windows installed three windows with their shield glass on Monday 12th March and were constant professionals throughout the install. The fitters Jez & Will were easily approachable and careful yet detailed in their manner. We are thoroughly impressed with the Windows and would highly recommend their craftmanship & finish.
Kristopher, West Midlands
Posted on 12/03/2018
, work completed 12/03/2018
Recommended
Faultless Service
Manufactured and installed a bespoke front door. Excellent service from initial sales to installation. Highly recommended.
C, West Midlands
Posted on 05/03/2018
, work completed 05/03/2018
Recommended
5 star excellence
The whole experience from sales to fitting was excellent. The fitters Jez, Will, Chris, Ian, Robbie and John are superb. Friendly, professional and go the extra mile. Cannot rate and recommend highly enough.
Claire, Warwickshire
Posted on 05/03/2018
, work completed 05/03/2018
Recommended
French doors, brilliant
We recently had French doors fitted to our kitchen by Finesse Windows. When we asked for a quote there was no hard sell. We choose them on a recommendation and weren't disappointed. 2 fitters came out at around 9am and were all finished by lunch time. All debris and old door/windows removed and taken away. They even vacuumed the kitchen. Very professional team. Good quality materials and a great addition to our property. We were very pleased with the whole experience and would strongly recommend Finesse to anyone. They even followed up the day after with a courtesy call/inspection and presented us with a bottle of wine.
Geoffrey, West Midlands
Posted on 28/02/2018
, work completed 28/02/2018
Recommended
A very good job
I would just like to say how pleased I am with my new window, and also with the two fitters Jess and Will. They were polite and friendly and good workers, I was quite at ease with them being in my house, they also cleared and tidied up everything after they had finished.
Enid, West Midlands
Posted on 26/02/2018
, work completed 26/02/2018
Recommended
Prompt and professional
Finesse - all the members of the team are friendly, helpful, hard working. Their work is to a high standard, prompt and professional at all time. I would highly recommend.
Julie Ann, West Midlands
Posted on 23/02/2018
, work completed 23/02/2018
Recommended
Good job
From start to finish, everybody was very kind & helpful. Nothing was too much trouble.
June, West Midlands
Posted on 22/02/2018
, work completed 22/02/2018
Recommended
My review
FK, West Midlands
Posted on 20/02/2018
, work completed 20/02/2018
Recommended
High Quality - Excellent Workers
Excellent service, with high quality products. Very professional workers including a final inspection by company. No mess or debris left behind. Everything was completed to an extremely high standard. Many people walking by have admired the work done. We strongly recommend finesse. We had a conservatory built by them years ago and love it! Thank you.
Timothy, West Midlands
Posted on 16/02/2018
, work completed 16/02/2018
Recommended
Great attention to detail
Thanks to all the professional attitude of 'Gaz' air work was completed to a great standard. He was determined to make sure everything was done 'properly' even if it meant the job was going to take a bit longer which we really appreciated as perfectionists ourselves! Great aftercare too.
Thomas, West Midlands
Posted on 13/02/2018
, work completed 13/02/2018
Recommended
High Quality Products, Excellent Service
We chose Finesse because of their excellent reviews and we weren't disappointed. The products are of a very high quality and have a superb finish. The fitters are extremely professional and did a fantastic job. A special recognition for Jez (Nathan) and Will who worked incredibly hard to make sure everything was done to a high standard. They were friendly and respectful throughout which really made us feel at ease. As it was quite a big job and we ran into a few issues, it did end up running a couple of days over the timeline that was anticipated. However it was worthwhile to get the right finish and we are overall very happy with the result. I would recommend this company.
Emma D
Posted on 11/02/2018
, work completed 11/02/2018
Recommended
Great job
We had garage doors fitted by Finesse Windows Ltd. The work was completed to a very high standard, quickly & efficiently. We are very pleased with the finished product.
Jackie, Worcestershire
Posted on 09/02/2018
, work completed 09/02/2018
Recommended
Very satisfied
Salesman, surveyor and operatives were all very professional and impressed us with their knowledge and expertise. They were let down by scaffolders who failed to turn up as arranged, but were able to retrieve the situation and finish on time.
Jonathan, West Midlands
Posted on 08/02/2018
, work completed 08/02/2018
Recommended
Excellent job
The whole experience with Finesse Windows was a joy. The fitters Jez (Nathan) & Will were friendly, efficient, excellent workmanship and very respectful of our belongings whilst carrying out the work. I would highly recommend this company.
Julie, West Midlands
Posted on 29/01/2018
, work completed 29/01/2018
Recommended
Brilliant job
I would highly recommend Finesse Windows Ltd to anyone. I was so pleased with their product also fitters and sales staff they did a first class job, clean and efficient. My interior was left perfect not a mark.
Florence, West Midlands
Posted on 15/01/2018
, work completed 15/01/2018
Recommended
Excellent job
Finesse Windows have fitted and refitted my windows over the past 40 yrs that I have lived in my house. Never disappointed by any team of fitters. Good after sales service.
Sandra, West Midlands
Posted on 12/01/2018
, work completed 12/01/2018
Recommended
Excellent! First class!
The fitters arrived on time and got straight to work. They had a small problem with an existing door but overcame it and did an excellent job.
Tim, Worcestershire
Posted on 08/01/2018
, work completed 08/01/2018
Recommended
Finesse Windows Ltd
Professional from start to finish. Their designer understood what I wanted and gave me extra ideas to achieve the perfect look. The surveyor gave me extra advice for future work. The fitters did extra bits to achieve the perfect finish. the whole company goes the extra mile. Will definitely use them again.
Caron, West Midlands
Posted on 18/12/2017
, work completed 18/12/2017
Recommended
Very good
The whole experience of dealing with Finesse has been very good from start to finish. They came on time, efficiently fitted our external door, which looks superb. We would have Finesse again and recommend to others.
Maurice, West Midlands
Posted on 08/12/2017
, work completed 08/12/2017
Recommended
First class.
Very professional, from start to finish.
Doug, West Midlands
Posted on 01/12/2017
, work completed 01/12/2017
Recommended
Professional. Good job.
From initial visit to installation everyone very polite, helpful & professional. The fitters were excellent.
Teresa, West Midlands
Posted on 28/11/2017
, work completed 28/11/2017
Recommended
Quality product delivered as promised
We have used Finesse several times over the years and they have always installed a quality product on time as on this occasion. The fitters take a great pride in their work and we are very pleased with the result.
Stanley, West Midlands
Posted on 20/11/2017
, work completed 20/11/2017
Recommended
Excellent Service and Professional Workers
Very satisfied with my completed conservatory. The workers were very respectful, punctual and professional. The job was completed as as scheduled. Thank you Tony Jenkins for convincing me to use your services. I will certainly highly recommend Finesse Windows Ltd to my friends and family. Dickson, West Midlands
Dickson
Posted on 17/11/2017
, work completed 17/11/2017
Recommended
A satisfied customer
Courteous, well-informed staff, competent, clean and tidy installers.
Ann, West Midlands
Posted on 16/11/2017
, work completed 16/11/2017
Recommended
Fabulous from start to finish.
On visiting the showroom, Bob was super helpful at identifying the right product for me. There was no pressure, just facts on what was available and the features. Next was a home visit to measure up and confirm the order. Customer service regularly contacted by post/email to update me on progress and book the fitting of my new door. The fitters were very clean and tidy, and installed the door, which looks fabulous. Friendly guy, who talked me through the lock and how to care for the door. I'd only use Finesse Windows now, too many sharks out there, but I trust Finesse.
Anna, West Midlands
Posted on 15/11/2017
, work completed 15/11/2017
Recommended
Good Price, Good Quality, Excellent Service
A very positive experience from start to finish. No hard sell or "We can only guarantee this price if you buy now" from this company. They just give you good advice and a very competitive quote. I ordered from them because they were friendly and professional throughout, yet never pressured me for a sale. The product is very good, fitted by a very efficient and professional team. I am very happy with the product and their service and I highly recommend them.
Andrew, West Midlands
Posted on 14/11/2017
, work completed 14/11/2017
Recommended
Problems Solved Quickly
There was a misunderstanding about removing a piece of skirting board in order to fit the door. However, someone came to check on the work a few days after it was fitted so we queried this. No quibbling, he just said it would be solved and around a fortnight later he returned and did just that. Impressed and pleased with product now.
Ame, West Midlands
Posted on 13/11/2017
, work completed 13/11/2017
Recommended
Professional job
Arrived on time, work very professionally carried out and cleared up when job finished. Would ask them to do any future work.
Phil, West Midlands
Posted on 08/11/2017
, work completed 08/11/2017
Recommended
Super windows
Totally trustworthy fitters, I left them alone to work for 2 hours whilst I was off site. Knowledgeable and explained everything, kept mess and disruption to a minimum.
Matthew, West Midlands
Posted on 08/11/2017
, work completed 08/11/2017
Recommended
Very satisfied
Would recommend this company. Nice touch was a bottle of wine and a bottle of window cleaner delivered separately after about one hour after installation.
Julia, West Midlands
Posted on 27/10/2017
, work completed 27/10/2017
Recommended
Professional & highly recommend Finesse
Finesse provided a very efficient & professional service & we would not hesitate in recommending then to friends & family. Staff are knowledgeable & you felt confident giving them your business. Quality product. Excellent customer service.
Colm Peter, West Midlands
Posted on 16/10/2017
, work completed 16/10/2017
Recommended
Excellent in all aspects
They arrived promptly at every stage. I am an elderly widow, so trust is important and I was comfortable with men who came. They were clean and competent throughout & left my home as clean as they found it.
Shirley, West Midlands
Posted on 12/10/2017
, work completed 12/10/2017
Recommended
Highly Satisfactory
Arrived on time, very pleasant and competent workman. Ensured everything was covered by dust sheets. Very satisfied with the work carried out and the porch are was left clean and tidy.
Which? Trusted Traders Consumer
Posted on 04/10/2017
, work completed 04/10/2017
Recommended
Great job.
Great job from start to finish - clear communication, excellent product. The windows are sturdy and very neat looking. Work on the day was efficient and clean. Very pleased.
Michael, West Midlands
Posted on 03/10/2017
, work completed 03/10/2017
Recommended
Excellent service
My wife and I visited this showroom we were impressed with the knowledge and general advice. The doors were fitted by Steve who was exceptional, polite, clean and tidy. We are very pleased with them.
Kevin, West Midlands
Posted on 03/10/2017
, work completed 03/10/2017
Recommended
Consistently good
It's great when a local business excels. The installers were thorough and considerate, as was finesse's surveyors. No pricing gimmicks and the bill was reasonable.
James, West Midlands
Posted on 29/09/2017
, work completed 29/09/2017
Recommended
Faultless, brilliant
Finesse fitted our bedroom windows in July and we were so impressed we had them back to fit a new front door. I would recommend them to anyone.
Susan, West Midlands
Posted on 26/09/2017
, work completed 26/09/2017
Recommended
Excellent service from start to finish
From initial quote to survey then to guys installing windows, we can't fault anything. Such friendly helpful and professional people! Only had a couple of windows installed but won't hesitate having the rest done with finesse!
Sarah14
Posted on 25/09/2017
, work completed 25/09/2017
Recommended
New Front & Back Door
Amazing service. Greg and Nathan were both brilliant. LOVE MY NEW DOORS! Would highly recommend Finesse to anyone. Well done!
Bev, West Midlands
Posted on 15/09/2017
, work completed 15/09/2017
Recommended
Excellent Result as Always
Friendly, professional service and excellent result as always.
Colin, West Midlands
Posted on 29/08/2017
, work completed 29/08/2017
Recommended
Amazing job!!!
Fantastic job, boy they were nice people that got the job done fast. I was surprised there were two men working and a man who worked for the company called Theo gave me a bottle of wine and a bottle of window cleaner. I have been waiting so long for a new door. Thank you Steve and Lee.
Katie, West Midlands
Posted on 29/08/2017
, work completed 29/08/2017
Recommended
Excellent service & product
Outstanding, professional company with stylish products. Excellent customer service.
Frances, West Midlands
Posted on 28/08/2017
, work completed 28/08/2017
Recommended
perfect job
Finesse fitted replacement doors for my patio and porch. Also, an electric garage door. All work completed by two teams of four men. All very friendly and professional. Definitely use again.
Susan, West Midlands
Posted on 25/08/2017
, work completed 25/08/2017
Recommended
Excellent service
Really pleased with my new door. Everyone I dealt with at the company was helpful, courteous and took care to check that I was happy with the work carried out.
Sally, West Midlands
Posted on 25/08/2017
, work completed 25/08/2017
Recommended
Excellent all round
Excellent service all round and quality product. Very professional and friendly staff in all departments. Would definitely recommend.
Wendy, West Midlands
Posted on 22/08/2017
, work completed 22/08/2017
Recommended
First Class Job
The work was done to perfection - No mess, you wouldn't know any work had been done. The 2 workers were polite and very helpful.
Kathleen, West Midlands
Posted on 21/08/2017
, work completed 21/08/2017
Recommended
Another fantastic job
This is the 4th job and yet again carried out very professionally. The fitters were very respectful to me and my home. They were friendly and cleaned up after themselves.
Valerie, West Midlands
Posted on 15/08/2017
, work completed 15/08/2017
Recommended
Prompt professional
Excellent workmanship, waited no time at all. When complete cleaned up all mess would not have known a workman had been in the house.
Annette, West Midlands
Posted on 14/08/2017
, work completed 14/08/2017
Recommended
What a Team!
Finesse was recommended to us. From start to end, friendly, professional team. Disruption kept to a minimum. Cleaned up each day themselves. So impressed with whole process. Windows and doors amazing.
Stephen, Birmingham
Posted on 08/08/2017
, work completed 08/08/2017
Recommended
Fantastic job
Prompt, efficient and courteous with a very good product. No sales pressure. Thorough survey. Friendly and efficient fitters who knew exactly what they were doing. Cleaned up and covered furniture etc.
Ian, Staffordshire
Posted on 07/08/2017
, work completed 07/08/2017
Recommended
Superb, very professional, as expected from this company
Workers, very professional (as expected from this company) neat and tidy working, left all clean, removed all materials off site daily. Taken out of windows, glass/frames, will certainly recommend them.
B, Worcestershire
Posted on 01/08/2017
, work completed 01/08/2017
Recommended
Professional work
Patio doors are light, feature, and well fitted. We're pleased with insulating effects for noise/warmth. A replacement stained glass window was poor quality and coloured section was missed. But was quickly rectified with no complaints and now very pleased.
William, West Midlands
Posted on 01/08/2017
, work completed 01/08/2017
Recommended
Excellent work
I have had a new front door and porch fitted. From the initial meeting to look at styles, to planning and fitting, I am absolutely delighted with all of the work. The company is professional, hard working staff who are all a delight and the end product of their work is excellent!
Jayne, West Midlands
Posted on 27/07/2017
, work completed 27/07/2017
Recommended
My review
Lesley, West Midlands
Posted on 24/07/2017
, work completed 24/07/2017
Recommended
Excellent
Excellent sales and aftercare. No pushy or lengthy sales visits, just an honest and reasonable price. Had some issues after fitting but all have been refitted without hesitation. Would recommend and use again.
Alex, West Midlands
Posted on 20/07/2017
, work completed 20/07/2017
Recommended
Top quality.
The product and the service was everything I hoped it would be. Total satisfaction.
Michael, West Midlands
Posted on 19/07/2017
, work completed 19/07/2017
Recommended
Prompt and professional
Very good from start of job to finish. Completely satisfied.
David, West Midlands
Posted on 19/07/2017
, work completed 19/07/2017
Recommended
Brilliant job.
Right from the sales person to the fitters, everyone was first-class, plus the windows. I am very impressed and so pleased.
Susan, West Midlands
Posted on 18/07/2017
, work completed 18/07/2017
Recommended
Fantastic job
Thoroughly well-managed process throughout. Helpful staff group. Excellent installer, hard working and tidy.
C, West Midlands
Posted on 17/07/2017
, work completed 17/07/2017
Recommended
Excellent job
The company was extremely efficient, and very friendly throughout. The workmanship was excellent and the workmen friendly and polite. The free bottle of wine and window cleaner was a great touch! Highly recommended.
Terry, West Midlands
Posted on 17/07/2017
, work completed 17/07/2017
Recommended
Excellent service
Open, friendly sales staff and excellent, tidy workforce. Minimum disruption. High quality product.
David, West Midlands
Posted on 11/07/2017
, work completed 11/07/2017
Recommended
Brilliant job and professional
Excellent time management, friendly, well trained and professional staff. Satisfied job very much and strongly recommend to friends.
Vicky, West Midlands
Posted on 04/07/2017
, work completed 04/07/2017
Recommended
Brilliant job
Everything was good. Fitter arrived on time. Did a great job & cleaned up all the mess after him and was pleasant all the time.
Georgina, West Midlands
Posted on 29/06/2017
, work completed 29/06/2017
Recommended
Fantastic job
Workers were on time, tidy and professional. Windows look great - would recommend!
Mary, West Midlands
Posted on 26/06/2017
, work completed 26/06/2017
Recommended
Fantastic all round service
The service we received from beginning to end was fantastic. Salesman was very effective and answered all questions without being to pushy. Fitters were fantastic and couldn't have done more, addressing all the problems really effectively. Quality of the windows are also really really good.
Nick, West Midlands
Posted on 19/06/2017
, work completed 19/06/2017
Recommended
Very pleased
Excellent service. Polite and considerate workman. Very pleased with final window.
Dorothy, West Midlands
Posted on 16/06/2017
, work completed 16/06/2017
Recommended
Excellent professional
From design to completion the company provided excellent professional service. Fitters were experienced, skilled and consulted at every stage of installation. Courteous and considerate.
Russel, West Midlands
Posted on 15/06/2017
, work completed 15/06/2017
Recommended
My review
Very professional installation completed
Frederick, West Midlands
Posted on 12/06/2017
, work completed 12/06/2017
Recommended
Excellent work ethic.
I chose this company some thirty years ago to replace windows in my previous property and I was suitably impressed with my current home. I was able to get a few quotes, although "Finesse" were not the cheapest. I felt their product was a better quality product. The service they provide has been exceptional and I am wholly satisfied to have chosen them again.
Malcolm, West Midlands
Posted on 12/06/2017
, work completed 12/06/2017
Recommended
Professional, Brilliant job.
Builders arrived on day expected, were professional, hard working, told me exactly what they would be doing each day. Left everywhere tidy at the end of the day. (Richard, Brett & John). Fitters again arrived when expected, friendly, professional, hard working and left everywhere tidy at the end of the day (ray & Darren). Other Contractors arrived as promised & all did an excellent job.
Jackie, West Midlands
Posted on 07/06/2017
, work completed 07/06/2017
Recommended
Excellent job done
Efficient workmanship, excellent from start to finish.
Maureen, West Midlands
Posted on 05/06/2017
, work completed 05/06/2017
Recommended
Fantastic company and people
We researched local companies and based our purchase on positive reviews. We were not disappointed. Prompt, polite, courteous and friendly. Fantastic product and workmanship. We will be repeat customers when we carry out more work on our property. Excellent customer service and we would highly recommend Finesse.
Hayley, Worcestershire
Posted on 01/06/2017
, work completed 01/06/2017
Recommended
My review
Eddy, West Midlands
Posted on 26/05/2017
, work completed 26/05/2017
Recommended
Excellent job
Finesse fitted new sash-style windows in a terraced Edwardian house. They look stylish, improve the insulation & provide really flexible ways of getting ventilation through the house. Very reliable & professional staff from sales to survey to fitting & finish.
Catherine, West Midlands
Posted on 23/05/2017
, work completed 23/05/2017
Recommended