Firstbase Drainage Services

A big Thankyou to Dean and assistant. My blocked toilet was cleared within three hours of making my call to First Base and speaking to Dean .His assistant who he sent sorted the problem quickly and efficiently, arrived when expected,and was very helpful in explaining reasons for the blockage. I would highly recommend First Base Drainage Services and Dean. Thankyou again.

After trying to remedy my blocked toilet for a couple of weeks, I called firstbase drainage services for assistance. Dean, reassured me that he could attend in the afternoon and he would call me when he was nearby, which he did Dean was very friendly and reassured me that his assistant would be able to sort it out. In less than 5 minutes it was resolved I was really happy with their service and their price was very reasonable. I will definitely call Dean again if I have any other drainage problems. Thanks Dean you have restored my faith that there are still some really good plumbers out there that want to help people in an emergency at a very reasonable price

Dean was fantastic from start to finish. He began by listening carefully to the information we provided and then carried out a thorough investigation of our property to get to the root cause of the problem. His approach was methodical and professional, and it was clear he is extremely knowledgeable in his field. Dean identified several vulnerabilities that we hadn’t even considered and guided us through addressing them quickly and efficiently. On top of that, his pricing was very competitive, and he was an absolute pleasure to deal with, friendly, approachable, and clear in his explanations. We wouldn’t hesitate to recommend Dean to anyone looking for a competent and reliable drainage specialist.

Very thorough and helped us find quick solutions to our rat problem. High quality work and very pleasant crew

We’re extremely impressed with the service that Dean and his team provided for us. We’ve had an issue for a while with the outside drains and smells coming back into the house. We found Dean through a local WhatsApp group where he was highly recommended and gave him a try. From the off he was so helpful, talking through the issues, the set up of the plumbing we have and potential solutions. So helpful that he called me back a few times with some additional thoughts and advice. When they came to do the work it was done swiftly, fully explained and in good humour too! We’ve had no further issues and have even had a callback from Dean to check if all was ok. Really impressed throughout. Top marks!

I endorse all the praise given in previous reviews. I would stress the attitude of Dean and his team: wholehearted commitment to doing what is required and what the customer wants. And he goes above and beyond. His attitude is in marked contrast to other traders we have engaged with over a complex project lasting several years.

I called Dean initially to inspect drainage pipelines to try and determine rodent entry points and improve drainage access. Dean's Team spent a lot of time on the first visit to map out the whole drainage system on a house that had many drainage modifications over the years. They did a very diligent survey and came up with an action plan for the work that needed to be done. They gave a detailed estimate, and within days the work was carried out. This work included fitting a new manhole, installing rat traps, and executing an underground pipe sheath repair. Throughout this whole process, the level of communication and organisation was exceptional. Lots of telephone calls were used to keep the work moving and improve decision-making. They understand about rodent entry points - if you have this problem, you will not find a more competent team to find the right solutions. Dean and his Team are professional and excellent communicators - exactly what you need when you have a rodent/drainage problem. I cannot recommend them highly enough - they are simply the best drainage company I have ever dealt with. Got a drainage problem - call Dean - he will fix it.

Had a terrible experience with a previous supplier. They used fear, poor communication and pressured me to pay a hefty deposit for a £3,000 job. I decided that I couldn't trust them and wanted to use another provider. I fought to get my deposit back, which I eventually did. Dean was recommended through another trusted supplier, and I gave him a call. His team came and were very thorough and polite and professional. They did not pressure me at any time. He quoted around £450 for the same job and it was done with a minimum of fuss and no headaches within a week or so. Overall, really satisfied with Firstbase Drainage Services. Great communication, no messing about, great service, great prices. Would definitely highly recommend!

We had Dean and his team review our drains after moving into a new property and discovering some damp issues. After a thorough investigation and surveying the drains, they found some problems. These were clearly explained with photos and videos. The work was carried out quickly by Deans friendly, professional team, and everything is now sorted. Fair pricing, clear communication, good people. Would definitely recommend.

I had a drain blockage but also some damp issues so called Dean and company based on a recommendation from a neighbour. Dean and his team were excellent. They spent the time to assess what the issue was with the damp. They quickly unblocked the drain and CCTV showed this was not the cause. Some potential causes have been identified and they have fixed the first to see if that is the cause. They only recommended things to be fixed if needed - other companies may have advised that everything be fixed unnecessarily. Very fair invoice for the work carried out, and will be using them for future issues.